Terrible experience, start to finish. My fault for not checking into this company. I wanted to send…read morea birthday bouquet to someone out of state, and I googled flower delivery in Tucson. This place had "local" in the AI description and I my exhausted state, I didn't question it.
The website looks professional, includes numerous attractive arrangements with a wide range of sizes, flower types, and prices. I chose a colorful one with sunflowers that I knew the birthday girl would love, provided instructions to text the recipient if she wasn't home (it was meant to be a surprise), typed up the card, and paid. The emailed receipt was sparse - it included the products I purchased (without photos, like most receipts provide) and the correct information for the recipient, so I didn't overthink it and went to bed.
The big delivery day comes, and by 3 PM that afternoon, it had not been received. I Ruth's to check on the status. After some time on hold, I was told that it was " on its way" and would be delivered shortly. Two hours later, it still had not been delivered. I called again to inquire (now I was getting worried) and was once again reassured it was on its way. By 7 PM it still hadn't arrived. I called once more, half not expecting anyone to answer, but someone did (I believe they use an international call center for their customer support) and said they couldn't reach the driver, but left a message with them and would call me back.
At some point they did, but didn't return the call to the number I had provided them (they just called what came up on the caller ID so I didn't get the message until this morning). The person stated that it had been delivered at 5:11 PM - which I knew was a lie. At this point it was no longer a surprise, so I checked in to see if someone it had been dropped off late at night - and it had not.
It is then that I finally look up Ruth's Roses to see their reviews, and my heart falls. The reviews everywhere (Yelp, Google, Reddit, even the BBB) are worse than bad. Apparently, this company has a terrible reputation, and I was hard pressed to find any reviews higher than 1 star (with most people stating they'd choose 0 or negative stars were that an option).
I sent an email to customer service, and then called them again. The woman who answered was kind and apologetic, and said she would resolve it and get back to me that morning.
About an hour later, a bouquet magically appears at the birthday girl's house. Only it doesn't even resemble what I had ordered. I'm including photos so you can see what they have on their site and what was delivered. The bouquet was an embarrassment. Messy, drab, with some flowers browning and the greenery not even fresh. It looks like they went to Safeway and purchased a cheap bouquet, the shoved it into a glass vase - which is what I'm guessing they did. I am almost certain that an actual florist did NOT put this together.
I have requested a refund from Ruth's, but looking at other reviews it appears I may have to file a complaint with the BBB and get a refund through my credit card company.
So - if you're considering using Ruth's to help make someone's day special, please, look elsewhere.