Terrible experience, start to finish. My fault for not checking into this company. I wanted to send a birthday bouquet to someone out of state, and I googled flower delivery in Tucson. This place had "local" in the AI description and I my exhausted state, I didn't question it. The website looks professional, includes numerous attractive arrangements with a wide range of sizes, flower types, and prices. I chose a colorful one with sunflowers that I knew the birthday girl would love, provided instructions to text the recipient if she wasn't home (it was meant to be a surprise), typed up the card, and paid. The emailed receipt was sparse - it included the products I purchased (without photos, like most receipts provide) and the correct information for the recipient, so I didn't overthink it and went to bed. The big delivery day comes, and by 3 PM that afternoon, it had not been received. I Ruth's to check on the status. After some time on hold, I was told that it was " on its way" and would be delivered shortly. Two hours later, it still had not been delivered. I called again to inquire (now I was getting worried) and was once again reassured it was on its way. By 7 PM it still hadn't arrived. I called once more, half not expecting anyone to answer, but someone did (I believe they use an international call center for their customer support) and said they couldn't reach the driver, but left a message with them and would call me back. At some point they did, but didn't return the call to the number I had provided them (they just called what came up on the caller ID so I didn't get the message until this morning). The person stated that it had been delivered at 5:11 PM - which I knew was a lie. At this point it was no longer a surprise, so I checked in to see if someone it had been dropped off late at night - and it had not. It is then that I finally look up Ruth's Roses to see their reviews, and my heart falls. The reviews everywhere (Yelp, Google, Reddit, even the BBB) are worse than bad. Apparently, this company has a terrible reputation, and I was hard pressed to find any reviews higher than 1 star (with most people stating they'd choose 0 or negative stars were that an option). I sent an email to customer service, and then called them again. The woman who answered was kind and apologetic, and said she would resolve it and get back to me that morning. About an hour later, a bouquet magically appears at the birthday girl's house. Only it doesn't even resemble what I had ordered. I'm including photos so you can see what they have on their site and what was delivered. The bouquet was an embarrassment. Messy, drab, with some flowers browning and the greenery not even fresh. It looks like they went to Safeway and purchased a cheap bouquet, the shoved it into a glass vase - which is what I'm guessing they did. I am almost certain that an actual florist did NOT put this together. I have requested a refund from Ruth's, but looking at other reviews it appears I may have to file a complaint with the BBB and get a refund through my credit card company. So - if you're considering using Ruth's to help make someone's day special, please, look elsewhere. read more

Ruth’s Roses - What was sent - nothing like the photos, and arrived a day late after constant phone calls and emails asking for a delivery update. - Floral Designers Near Me

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Seeing the amount of 1 star reviews for this business, I wish I would have come to yelp prior to purchasing. I purchased a premium bouquet of lillies for a friend for her birthday. I had been going between a couple different websites, but this one had a better selections so I decided to go with Ruth's. To my surprise, once my friend received the flowers, she sent a picture to say thank you and when I saw the photo I instantly knew it wasn't what I had ordered. The entire bouquet is supposed to be blossomed lillies making a beautiful circle of deep red and pink lillies. Instead they filled it with 60% greenery, and babies breath which wasn't even in the advertised picture. I called to inquire why they delivered something different, and after "further review" they said they could only offer a $30 refund on a $100 purchase saying their policy is that they can make modifications based on availability. So they are purposely and intentionally false advertising their products, taking your hard earned money, and don't even have the decency to communicate the changes, or try to properly rectify the situation. To me, it seems like this company has bit off more than they can chew. They pay for advertisement for their shop to pop up first, you also think you're ordering on the direct site, just to find out they don't have the inventory to keep up with the amount of orders they receive. This will not be sustainable, and I hope they take the MULTIPLE 1 star (which people wish they could have left 0 stars) and make the changes necessary to turn around the reputation of their shop, otherwise they need to close the doors and stop scamming people. I have never been more disappointed. read more

Ruth’s Roses - vs what I got - Floral Designers Near Me

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From start to finish completely incompetent. I made specific request for specific flowers and for the delivery to be completed by 9:30am or earlier and to be handed to a person. A card was to be attached too. No card was placed, the delivery was too late for a memorial service and they place the arrangement I did not order on the ground at a side door. They have given me a run around with one lie after another. This service is lazy dishonest incompetent liars! Do not use them. They refuse to refund my money. read more

Ruth’s Roses - Proof of delivery to a side door while placing the arrangement on the ground. - Floral Designers Near Me

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Ruth's Roses should be called "Maybe We Will, Maybe We Won't". Cancelled an order for my sister's memorial service at the very last minute. This was a very important floral order, as I was not able to attend. They couldn't care less. They sent me an email to cancel and signed off with "stay safe!". Incompetent, unprofessional and they have a snarky attitude. AVOID LIKE THE PLAGUE. read more

I wish I had read the other reviews first -- this place is a total scam! I ordered flowers from what I thought was a local florist, but it turned out to be anything but. The flowers were not delivered on time, and when I called, they claimed delivery was made at 4:45 PM -- which was completely false. After several phone calls and "investigations," they changed their story and said an attempt was made the night before but it was too dark to deliver. Really? That's ridiculous. The flowers finally showed up the next evening, and they were nothing like what I ordered -- smaller, lower quality, and definitely not worth the high price I paid. It was embarrassing, disappointing, and frustrating from start to finish. Do not order from this company. Save yourself the money and the headache. read more

Ruth’s Roses - Flowers that were delivered a day later. - Floral Designers Near Me

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Have live customer contact where someone could make proper communication and decisions regarding a customer purchased to where you satisfy the customer especially when your missing items in the order and not color selected. read more

Ruth’s Roses - Wilted leaves - Floral Designers Near Me

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I ordered flowers and a balloon for a same day delivery. I noted to leave the order on the doorstep if no one was home. They were not delivered. When I called the next day, not even an apology. They were delivered and a photo was sent to me. Look at what I ordered versus what was delivered. They sent me an email after I complained, refunding $20 off. They claim zero delivery fee but charge same cost for service fee. read more

Ruth’s Roses - One picture is what I ordered and the other is what was received. Not good! - Floral Designers Near Me

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Purchased flowers for a friend's bday What was delivered to her was not what it looked like in the picture. I always look at reviews and this time didn't. This is a ugly arrangement read more

Ruth’s Roses - This is what was ordered... - Floral Designers Near Me

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The flower spray for my brother's celebration of life was very beautiful. The arrangement was delivered on time as requested in my special request. The only reason I didn't give a perfect score was because I couldn't get a window of delivery time guaranteed the day before the delivery. I recommend them for their creative work and delivering in time. read more

I got screwed with my wife's birthday flower arrangement. I even paid or upgraded so it would look nicer and ended up with the worst flowers ever or with the arrangement that I didn't order an they only offered me $20 dollars out of $165.56 dollars to be exact. I guess you learn out of your mistakes of trusting people. Will never recommend this place to anyone. read more

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Actually, a star is not what I chose! I give it thumbs down with no stars! Let me first say that I placed an order last Friday, 9/26, at approximately 3 pm for delivery on Monday, 9/29, to an employee who had a terrible day. I added the notes specifically where the business is located. On Monday, I emailed them at 4:03 pm regarding the status of the delivery, but, of course, they didn't respond. Then at 4:50 pm, I called the number listed on their website. See the attachment email to read the rest. As of 11:03 am on Tuesday, 9/30, still been no call from the manager, and no status update on the delivery of the special flowers. The worst flower company ever utilized! Be aware and stay away! Should have read the reviews first hand! read more

Ruth’s Roses - Email Compliant to Ruth' Roses customer service email listed on thier site - Floral Designers Near Me

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Ordered a bouquet of flowers to be delivered same day called them at 11 AM. I was told the delivery would be made by 7 PM when I hadn't heard word from the recipient. I called the next day to see if the flowers went out for delivery. It was then and only then they informed me that they did not have any pink roses available and that they could reschedule delivery for Monday. Mine do I called on a Saturday if I would not have called, they would've just proceeded to charge my credit card. It took 30 minutes to process a refund, which I hope is actually gonna happen. I've called my credit card to not allow the charge to go through, but if you're looking for flowers to be delivered, this is not the way to go. read more

I ordered flowers for my father funeral and they never delivered them. I called what I assume is a call center and they said they could not guarantee a refund. Wtf. Please call someone else. I used them because they were close to the venue and I didn't check here. What a scam, rip off and horrible customer service. I'm so sad that they did not make this awful time a little easier. Go somewhere else. read more

I called the one in Winchester for free delivery but by the time I started filling-in-the-blanks there was a $18.99 Service Fee ??? I inquired and this is what was replied to me via email: Thank you for your feedback, and we're truly sorry to hear about your recent experience. We'd like to clarify that while we do offer free delivery, there is a service fee applied to all orders, which is clearly disclosed during the ordering process--whether online or over the phone with one of our representatives. This fee helps cover the day-to-day operational costs, including employee hazard pay, building maintenance, insurance, and other essential services that allow us to continue providing quality and safe flower deliveries. We understand how this may have come across as misleading, and we appreciate you bringing your concern to our attention. Your feedback helps us improve our communication and transparency moving forward. If there's anything we can do to regain your trust or assist you further, please don't hesitate to reach out. Sincerely, Jewerly Ruth's Roses read more

I would not give this business even 1 star if I could. They are very unethical. They note FREE delivery, however they surprise you after checking out that there is a $18.99 Service Fee. When I contacted them and questioned this fee, here is what they replied: "I am in receipt of your email and would like to inform you that service fees apply to all delivery orders (as it goes towards the day-to-day running costs of our development and is used to cover for the cost of hazard pay for our employees, items such as buildings insurance, maintenance, repairs, etc.). I called back and asked for them to remove the charge from my credit card as all of the costs noted above are really the cost of running a business. They refused. Then I asked them to cancel my order and was told that it was too late to do so. DO NOT SPUPPORT THIS BUSINESS! read more

Flowers were very pretty - i included photos of the listing and then what was received. I think there was definitely more greenery and less florals than pictured, but still a very pretty bouquet and would order from again. I ordered them for 2/10/26 delivery, they were delivered in time. the recipient ended up not being at work that day, and they still looked great on 2/11/26. read more

Ruth’s Roses - Flowers received. more greenery and less flowers than advertised, but still very pretty. Love & Tenderness Bouquet in Deluxe. - Floral Designers Near Me

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This place is located in Banning CA with an on line business and other locations literally a rip off and false advertisements. I ordered a bright and colorful bouquet for my motheron her birthday and they send the worst bouquet I've ever seen they charged me $100 for something that wasn't even worth that much I'm very disappointed I've tried to reach out to them and they have email me back but they are taking too long I literally want a refund I will never order from them again I suggest nobody else does very disappointing. read more

Ruth’s Roses - This is meant for a funeral, not a birthday. This isn't worth $100.00 - Floral Designers Near Me

I had a HORRIBLE experience with this company. I ordered an arrangement for a Christmas delivery; not only did Ruth Florist place the order was placed in the incorrect location on the porch. As a result of the lack of care the driver displayed, the wind blew vase over and broke the vase. A call was placed to the company and I was informed that if I wrote the issue down that management or the owner themselves would get back to me and address the issue. Nothing could have been farther from the truth, my issue was NEVER elevated and they actually asked for a photo to prove the vase was broken and the flowers (which were horrible) actually happened. I responded to the company that I would not be in the position of contacting them if they got the order correct initially. PLEASE DO NOT USE THIS COMPANY, THEY ARE INCOMPETENT TO THE FULLEST, HAVE NO CUSTOMER SERVICE PROTOCOL, AND LACK A BUSINESS DEMEANOR. I WISH THERE WAS A 0 STAR RATING, THEY WOULD LEAD IN THIS CATEGORY. read more

I strongly advise against ordering from this place. I wanted to send a floral arrangement to a family member in memory of her father, but what I received was nothing like what I had ordered online. I even opted for the deluxe version, so you can imagine my embarrassment and disappointment. When I raised my concerns, all I got was a $20 refund, which hardly felt like enough. If only I had taken the time to read the reviews before placing my order. read more

Ruth’s Roses - What I got. - Floral Designers Near Me

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Had to call 24 hrs after I placed my order to check why the order wasn't delivered. The arrangement was delivered one hour after I called, and definitely not what I had ordered. Needless to say I'm extremely dissatisfied and would not recommend this business to anyone. Spent $115 dollars on an arrangement that I could have bought at a grocery store for $50. Simply disrespectful. read more

This place is a scam. I looked up same day delivery in El Cajon and saw their misleading advertisement, order before 2pm same day delivery and it also said their cancellation policy is must cancel within 1 hour of order. Emailed them 10 minutes later to cancel because I came across their reviews and they let me know no cancellations on same day order. I placed the order around noon today, and now it is almost 8pm at night and there are still no sign of flowers. What a rip off company and expensive too! read more

Bait and switch scam. Ordered a beautiful bouquet with "free shipping". Was charged $18 service fee and now it looked nothing like was pictured and half wilted, poorly put together. Embarrassed that that is what my friend received upon her mother's death/ Christmas. Contacted them, said it was all about acceptable substitution. I disagree. Photo had 6 different full plants. What was received had 1 full plant and a leaf or two of 3 other plants. Horrible presentation and service. Avoid at all costs? read more

Do not order from this florist. I ordered an arrangement for a family member's birthday and received something completely different. I was completely embarrassed by their arrangement. I gave them a chance to rectify their mistake and they pointed to a "substitution policy". So they don't care about their reputation, clearly. Sounds like from other reviews you have an integrity issue. This was their reply, "Thank you for the photos you have provided and we apologize for the inconvenience. I have received an update from our higher operations regarding your concern. Our substitution policy states that all items such as flowers, containers, color schemes, or plants are subject to availability. This ensures that your order is delivered in a timely fashion. I have attached the policy for your reference, and it is also available on our website as well. This feedback will be used to further improve our services. In our best efforts to make this right we have issued you a refund of $20." read more

Ruth’s Roses - This was what I ordered $64.99. - Floral Designers Near Me

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Do not order from this deceptive flower shop. They promote free delivery but throw a $18.99 service charge that isn't indicated when placing your order. And we're not accommodating to when I needed the flowers delivered. Totally rip off. read more

Scam. Should have read the reviews. They advertise themselves as a small, family, locally-owned business. It appears people from all over the country were under the impression? In my case it was Simi Valley, California. I ordered a bouquet for the death of my friend's mother. She thanked me for the flowers, but didn't send me a photo of them or post about them on Instagram or anything, which I thought was a little odd but she's grieving and it's not about me, obviously. A few days later, I went to her house to pick her up for an event we were going to. When I saw the flowers on her kitchen table, I was absolutely mortified. No wonder she didn't take any photos! I paid for an upgraded bouquet, over $100, and it really looked like a child had yanked up some flowers growing on the sidewalk and stuffed it into a vase. The handwriting on the card was absolutely disgusting. I take such great pride in my handwriting, and whoever wrote this message clearly had no concept of English at all. Really, whoever runs this scam probably has their children doing all of the labor. I'm convinced of this. I guess that's why they mean by "family business." Disgusting. You should all be ashamed of yourselves. read more

I ordered some white roses with baby breath for a friend that I adore and love in Valley Village she sent me a text with a picture of the flowers, which all include here the man who helped me on the phone was so helpful, the floral arrangement was absolutely stunning. I get this five stars if you want a beautiful arrangement used through flowers they're absolutely stunning and very quick too. They were delivered an hour and a half after I called. read more

Ruth’s Roses - This is a beautiful bouquet that was sent to my friend Connie who absolutely loves it - Floral Designers Near Me

Definitely not deluxe-what I paid for- service fee?! Ordered 9am for same day- didnt arrive til after 9pm- no confirmation email like they promised. Skip them read more

My daughter is allergic to baby's breath I asked them not to put baby's breath and put mini daisies and greenery instead. Paid over $100 for a cheap looking bouquet of roses! Barely filled and with baby's breath !! Huge disappointment! Do not order from this place ! read more

We ordered a premium size red white and blue flower arrangement. We received an embarrassment of an arrangement. We could have gotten a better arrangement at our local grocery store. $93 for this? I would never recommend using this florist. When we complained and demanded the arrangement we ordered be delivered they refused and gave us $30. What a joke! We were so embarrassed by this! read more

Ruth’s Roses - Delivered for $93 - Floral Designers Near Me

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This place is not a local florist in Orange. I think it's a scam they couldn't deliver the flowers which honesty was not their fault but when I try to call customer service, I was on the phone for over 30 minutes and spoke to three different people who barely spoke English. I'm going to try to get my refund through American Express because I didn't have time to stay on the phone with them. Don't order from this Florist. I see other people were not happy. I should've read the reviews before ordering. Buyer beware read more

What was delivered and what I thought I paid for. I should've referred to the reviews for this place. Now it's just money down the drain. One star for the same day delivery. read more

Ruth’s Roses - Floral Designers Near Me

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I thought I was doing a good thing by purchasing from a small business. Boy was I wrong. I ordered premium arrangement to be delivered on a Monday, which by the way was guaranteed. Monday came and went and no delivery. They tell you free delivery than charge you $18.00 service fee. Finally when the flowers were delivered a day late they were not of premium size as ordered then when I checked my CC they charged my card 3 times. I do not recommend doing business with these people under any circumstances. read more

Why???... Why did I order without checking reviews? So mad at these people! Ordering flowers for someone special is not not about buying, is about making feel good a loved one, to let them know you are thinking of them. I ordered a bouquet for my aunt's birthday, she lives away from us and we love to surprise her. The bouquet was ordered 3 days in advance, we have ordered many times in different sites, somehow I found this site that claimed to deliver the same day so to be on the safe side I just added a note that on the day of delivery I needed them before noon (they have this feature available when you order online) The day of her birthday she calls to say she received some two other bouquets that were ordered on other places, by 7pm I called and asked for an update, I was told the bouquet was delivered at 6pm. I immediately called my aunt and she told me no one showed and that she had been home all day. Called back and this lady Maria told me to hold while she contacted the driver, she had me waiting about ten minutes and ended up saying that the driver was not picking up, that I had to wait until next day WTH?! My aunt never received the bouquet, these people are scammers, please, please stay away from them! read more

So disappointing I didn't come to check Yelp before I placed the order for flowers, I just simply googled. We paid for the upgraded premium flowers for a family loss that lost four people... luckily the party send us a photo and we got to see how underwhelming the flowers that were sent truly were. Our order was $140 after all the fees and the flowers weren't worth more than $45 bucks from Ralph's. They credited some dollars back but we would have preferred another arrangement sent out. Overall do not spend your dollars on flowers from here, especially for anything service or funeral related. read more

Ruth’s Roses - The original photos we wanted - Floral Designers Near Me

I ordered/purchased this pink rose "PREMIUM" arrangement, received a nothing at all of what I paid for, this is just a dozen I could've bought anywhere and threw randomly myself and just add one extra thing to make it look like an "arrangement", just as they did. Besides that it was delivered a day and half well a bit more after I ordered and it was supposed to. Also I keeps calling for status on delivery and all they would is they were waiting for a response on the driver and would never contact me back. read more

Ruth’s Roses - Floral Designers Near Me

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Ordering flowers for my granddaughter for her as a congratulations on her teachers appreciation. Flowers were supposed to be delivered by 2 pm. They tried to say they were delivered at 4:30, I call the office because they always have someone who stays till 6 pm and they stated no deliveries were made. No this was a Friday afternoon. i returned a call back to customer service and they try to say flowers were delivered the next day ( to an elementary school by the way) on Saturday. Then they try and say it was delivered today, But today is a County wide Snow day and no school is open. All they have done is give me the run around and I'm pissed at this point. TERRIBLE CUSTOMER SERVICE!!! Lack of trust. Will never use again! read more

I should of checked Yelp before ordering. I placed an order for the same day deliver before the deadline for a family that lost a loved one. They never received the flowers. The email confirmed they received them after I recached out to confirm. I never received a confirmation from them until I reached out. They responded apologizing, and said they would issue a refund within the next 3-5 business days. Never got it, so contacted my bank and got it. I would not recommend this place. I see others have had the same issue from the past reviews. read more

messed up my order and refunded it fully I was upset at first, but now they remedied the situation so everything's all good read more

Similar to some other reviews here, flowers were ordered but never delivered. Complete B.S. runaround when inquiring about the missing flowers. They even sent an email after a few days saying that the flowers were delivered at 7pm on the selected day; only problem, the flowers were delivered to a high school, which clearly wouldn't be open that late. Very much a sham business. Zero stars. read more

Ruth's roses is a scam I paid 96$ for same day delivery of Flowers for my mother's birthday I made the order at 11 they told me it would be delivered the same day I called at three. They said it was in route. I called at 4:58. They said it was in route I called at six They said it was in route next day. Nothing was delivered. I called and they said that they were delivered at five however, nothing was delivered. I've tried to get my money back and I'm just really disappointed in the service. The overall experience with Bruce Rose I would save yourself the trouble and go to another flower shop. I don't understand how they still have a business when there ripping people off read more