My heat pump froze over 2 months after purchasing my home. I called Denali because of the reviews and the simple fact that I like to support my local businesses. Unfortunately, their techs lack of knowledge and experience costed me over $500 and left me with a $400 power bill (emergency heat for 2 months). They sent someone out to diagnose my system and discovered that my defrost board wasn't working and it was low on refrigerant, the tech stated that it's not uncommon for older units to have minor leaks and he refilled it and told us that if we replaced the defrost board we'd be back up and running, problem free. He also mentioned our system seemed to be in great shape and it should last us another 5 years or so! I paid the $562 bill and had it replaced based on his "professional" advise. Exactly 2 weeks later, the heat pump turned into a block of ice again. This time when I called, I asked about getting a quote to replace the entire system with hope that they would apply that $562 bill to a new unit. I was told I'd get a call back for a quote, weeks go buy and I had to call them back again because I had no contact from them. They finally came back with a quote and by this time I gathered a few additional quotes. Denali was over $2000 higher then both other estimates! But they said they would apply that $562. This was for the same exact heat pump system. Wow!!! I asked for a refund of this misdiagnosed $562 repair, and they said they would not refund my money. I even offered to eat the cost of parts to make it a little easier on them and they still said no.
Unfortunately, this is just a brief overview. I would recommend anyone that needs Heating and cooling work to get quotes elsewhere and think twice before supporting this business. I'm bummed I have to write these reviews and share my bad experience.
On a positive note, the Lady that answers the phone over there is very polite! But techs that lack experience will lead to money lost and headache. read more