Our old system was not working up to par, we had Carlsons come out and inspect it, they said to fix…read morewhat was wrong with it, it would be about half of what a new system would be. Our old system was 21 years old it had more than a good life. We got new system installed it took two days we were happy with the service, from Dak and the office staff to the installers and inspectors did an awesome job, highly recommend.

We called Carlsons to service our heat pump. Two men came over. It looked like one was in training…read more The head guy was rude from the moment he got to our house. I got the impression he didn't appreciate working on a Friday afternoon. He didn't explain anything until I told him I had no idea what he was talking about. I finally asked him if he was in a bad mood about something. He got a little nicer after that, but I will not use them again. ​

Horrible company and owner Josh Bryant. Showed up drunk to install a unit. Wanted to fist fight me…read moreinfront of my children because he overcharged me and I called him on it.

Bad job and bad customer services from owner. Plus horrible phone services. We didnt hear back from…read morethem for few days on a simple quote.

Andrew is an honest HVAC technician and standup human being. I worked in HVAC wholesale for a few…read moreyears and got to know the majority of companies in the area. There are only a handful you can trust, Andrew being one of them. Whether you're doing a new instal or need a repair, you owe it to yourself to get a quote from him. That is if he has any availability haha. I had an issue last year with my A/C. Had a company come out right away and the tech tried to sell me on something that I didn't even need. Finally was able to get AC NW out , and the rest is history. Andrew was able to fix it, without over charging me or upselling me on things I do not need. He's a dying breed in the trades industry. Worth every penny!

I was impressed with Andrew from the first contact through the completion of the unit installation…read more He is very knowledgeable about the mini split we went with; the things he told me were totally in line with the information I read online. My dad ran his own construction firm for years and is a very honest guy. Talking with Andrew reminded me very much of talking with my dad about how to proceed with various projects around my home. He was competitive with the price, and I think it was very fair. I will have him out at servicing time, or if repairs do come up. He is not the biggest company out there, but he is the best. Doing business the way it used to be gives you the information to decide. I knew everything was going to go 100% issue free. From my first contact with him would recommend him to friends and family.

Our HVAC system (heater) stopped working on the day after Christmas (a Friday). I called different…read moreHVAC companies and nobody picked up the phone. I called Renaud and they picked up on the first ring. A service tech (Gary) showed up at our house in Kalama within 45 minutes. He diagnosed the problem within a few minutes: a blown 3 amp fuse in the furnace blower section (in the garage) caused by a frayed wire in the bottom of the condenser unit (outside the house). He took the lid off of the condenser unit, climbed inside, repaired the damaged wire; all while it was raining. He replaced the fuse, and we were back online in less than 30 minutes. The service call and work was less than $300 and we were very pleased with Gary's professionalism and expertise. The price was affordable and we're grateful to Renaud.

First, let me say that we overall are very impressed with Renaud heating and cooling.However, we…read morehad a service called done last year, and after the service call, I noticed that our hvac unit, which is mitsubishi split unit was leaking during the summer, so I shut it off, and we didn't use it all summer. This summer I turned it back on again, it ran for a couple days and started leaking again and I thought, huh, this is weird. So instead of calling for a service fee, it is the weekend I went online, went to YouTube,and saw how to take the thing apart. I noticed that the drain tube for the condenser was not hooked up to the drain PAN. So every time it was working, the water wasn't going anywhere, except for down the front of our wall. Anyway, long story short, I'm sure it was just to skip over, but if your unit is dripping, take it apart and make sure that the back of the drip PAN is hooked into the condenser water line probably using wrong terminology.

Avoid this company. They charged me 270.00 without diagnosing the issue with my mini split (they…read morefailed to bring the proper tools) Then wanted to charge me to come back out. When the owner called me back he blamed me for the issue, then hung up on me. They also damaged the sheetrock around the unit and left my house a mess. Luke Burbank

I had a few local companies come out to give me a quote to replace our furnace. Not one of them…read moreever got back to me with a quote. Brian from Felton's is the only one who even put his hands on my machine, immediately replaced the broken wire, ran a diagnostic and determined our furnace could be repaired. Was back out within days to complete the repair and install a new digital thermostat for a fraction of the price of a new furnace. Our furnace has never worked so well in the 8 years we've lived here. Really great honest guy. Still to this day haven't heard back from the others.

I have used this company twice now. First time was a heater problem (12/09/2010). Then yesterday…read more(6/05/2016) my AC went out. Luckily I found their cancelled check from 2010 so I could call them for the AC problem. The lady that answers the phone is very nice and listens intently. She even looked me up in their system from 2010. I was still in there. Anyway she promised she would have a tech out to my house the next day. He was at my house by noon and called ahead to let me know he was en-route. That in itself is amazing. Don arrived and I described the problem. He knew what was wrong immediately. He checked for the problem and showed me. Corrected the problem in less than thirty minutes. I now have a nice cool house again. Many thanks to B & M. You have a great company, and you have my business in the future. Their prices both times were more than fair. That's the reason I wanted to use them again because they were fair the first time. I wouldn't hesitate to call them again.When your heater or AC isn't working things can be miserable, or usually the wait time for a service call is forever. I'm glad to see there is a vehicle available to let others know what a good company these people are. These days there are a lot of businesses out there that just don't care. B & M is top quality for response and repair and price. Can't say enough good things about them. Remember they need to make a living just like you do, so don't expect free service. Just expect to pay for the technology you don't possess and their expertise which are worth every penny. Both are exceptional. AC and heating problems can be expensive, and sometimes not. This company will guide you the right direction. So glad I found their phone number after all those years. I guess basically what I'm telling you is I trust them. As apprehensive as I am that speaks volumes. Just ask my wife. Anyway thanks B & M. Your the best. Respectfully, Bill R. Kalama, Washington

From the owner: Full service heating & air conditioning maintenance, repair and installation. We service all…read morebrands, commercial and residential. Proudly serving Cowlitz County since 1979.