Have you ever paid cash for a repair and had them call the next day to tell you they don't think…read moreyou paid enough because their cash total was out??? Have you ever had your dealership call to say your recall parts are in, then have them ignore you for 3 hours and when you ask how it's going they tell you they don't have the manpower to do it that day and you'd need to come back??? Have you ever had another appointment where after 2 hrs they finally bring your truck in and then check inventory to find they don't have the parts needed and they ask you to come back? And during this service call they actually charged you both for parts and labor to change the battery on our key fob even after they've disappointed you. You expect better when you're a return buyer of 2 new vehicles from their dealership. But don't expect actual customer service - not from this service department.

It's never a good experience in their service department. Total lack of urgency. They do not call…read moreyou back with answers if you ask questions. It can take a day or two for them to look up a torque spec if you require information from the dealership. You are on hold for a minimum of 5 minutes. Then they don't know why you're upset when they finally answer your call

Wonderful service from Ryan and Tammy. Highly recommend visiting them for you new car experienceread more

Waited a REALLY long time for a basic tire change/balance and oil change. I've had great service up…read moreuntil today - but this is inexcusable

I've been going to a Chevrolet dealer to have my car fixed because I assumed that they know their…read moreown cars, well it turns out they don't! I had a problem with my car backfiring while driving, which was causing the car to shake while stopped at intersections and hesitate while picking up speed. I brought my car in there the first time, they told me they could not figure out what was wrong. So I pad $30 for them to not do anything at all. The second time I brought my car in they told me an air intake pipe has been chewed through, so I replaced it ( took over a week for them to order that part and I spent $399). After that they claimed that everything was fixed, except that the check engine light stayed on and my car kept doing what it was doing before. I made a terrible mistake my going back there because all they did was suggest that the sensor for the check engine light was broken, so they replaced it. $350 later my check engine light was still on and they had no idea what to do. Imagine my surprise when I took my car to a Canadian Tire down the street and the mechanics there figured out the real problem within the first 30 minutes. Basically these jokers at Aitken Chevrolet had no idea what was wrong with my car all along, and they chose to act like a bunch of "know it all's" fixing randoms stuff that had nothing to do with the initial problem. Finally I called them to tell them that I was disappointed with their service and that they never figured out the real issue with my vehicle. They told me that they will have the person that I dealt with call me back after they speak to the mechanic. Guess what? They never called back! If you value your time and money avoid this place like the plague.

Really a top notch dealership, great friendly staff in both sales and service departments who go…read morethat extra mile for their customers. I have been a service customer for 4 years and recently leased a new VW Golf comfortline. Sonya my sales representative searched the Province to get me a red Golf, very few this colour in Ontario. She also was very helpful with the paperwork related to the TDI diesel buy back currently underway. As a customer I am a very appreciative customer. Keep up the great customer service!.

Their service department just corrected an emissions related problem for me and they did a great…read morejob. Even washed my car.