I just wanted to say thank you for being so understanding and I appreciate all of you in this…read moreoffice. You were honest you were supportive and understanding. I walked out being so happy. I was able to smile and feel good about myself. Thank you all.

Professional and friendly all around! Went for my first checkup and cleaning last week. Dr. Maloney…read moreand Carolyn, the hygienist, addressed all of my concerns with a clear action plan. I couldn't be more pleased. Great new office space too!

Disrespectful. Lack of care…read more Lack of urgency, Lack of compassion Untrustworthy billing. Greedy unnecessary cash grab. SELF-serving flip flopping of network participation Possibly targeting some patients? Ask questions (record) because once they extract those easy hundreds from your insurance for the 15 minute consult and panoramic/X-rays, you are STUCK! You will lose HUNDREDS when you want to change oral surgeons after you find out they suddenly demand the " highest" cash deposit .. or find out the office just made the network policy "change" to exclusively make things difficult for YOU! The delay waiting for the apt. and benefit grab of hundreds for that first appointment, makes it harder to switch to a better office like Cap District Oral Surgeons. BEFORE a CONSULT, and before you walk through that door, require they contact insurance for a prior auth and obtain a COPY. Actively involve insurance! DONT BE THE DESPERATE FOOL they profit from! Their shadiness cost pain, delay of care, and loss of 2k worth of an annual dental insurance benefit. After rep verified procedure was covered in full by insurance with no deductible, the manager changed it up to require a cash down payment for the surgery now stating the "surgery" was billed differently allowing them to demand cash also!!! All of it should have been with our insurance - with no deductible! How in the world can the X-rays and expensive 15 minute consult be in network and covered at 100 %, but the extractions also covered at 100% demand a huge CASH down payment at the highest estimated cost! UNETHICAL????

The dental staff and dentist were lovely. Their requirement of a full payment up front to be seen…read morefor a consultation and then holding that payment until after they cash the insurance check, even with the insurance company determination (and check number they mailed)stating I was not responsible for a payment. Today the billing department stated it could take 2 more weeks for me to see that refund. I didn't realize I was in the money lending business. Seems odd they knew what my insurance would cover for the second visit while in my first visit but couldn't figure out I wouldn't owe anything for that first visit.

Had teeth removed and now have permanent nerve damage and numbness in my upper lip, gum and nose…read more He looked at me, sort of, and said there is nothing that can be done e about it. Great, I was better off with the teeth he pulled out as far as being able to eat properly. Thanks doc.​

Today's surgery went so quickly that I didn't even have time to stress. Dr. Tim Adam was efficient,…read moreprofessional, and immediately put me at ease. His assistant Virginia was so kind and attentive -- she could tell I was nervous and made sure I was comfortable before and during the procedure. Afterward, she didn't rush me out but told me to relax and even went to get my sister, Samiah, who came with me. Later, when I left, Nyjina from the office called to let me know I'd forgotten my favorite cup -- and moments later, I looked up to see Virginia walking toward me with it in hand. You have to love these people. Truly the best experience ever -- caring, professional, and genuine from start to finish!

They accept my Cigna dental insurance and out of pocket pay was reasonable. I had my 4 wisdom teeth…read moreremoved, the process was so smooth. Dr Goodenough is a great surgeon, and the nurses make sure you understand the procedure and walked through before and after do and don'ts. The office staffs are knowledgeable and scheduling was flexible too.

Worst experience I have ever had in a medical office. I waited 2+ hours to see the Dr. There was…read moreno justifiable reason for me to wait that long. Everyone who checked in after me, was called first. I watched 2 people who checked in at the same time as me, walk out the door to go home. At one point I politely asked one of the receptionist how long it would be and got a snarky answer while she tried to hide behind her computer monitor to avoid eye contact. At the end, there was only me and one other patient in the waiting area, who checked in long after I did. Another couple came in and asked how long I had been waiting and I told them my appt was at 2:30, and it was now 4 o'clock. The other receptionist stood up and yelled at me across the room. "WE HAVE THREE DOCTORS!" ??? They finally called me in and I sat for another half an hour in the dentist chair before the Dr. came in.

Dr Lyon and the hygenlist are great but that secretary is rude and has no manners. can't talk about…read moreinsurance she gets so offensive and then continues to say Dr Lyons won't be taking insurance soon because of people like you really because I question that my insurance said they paid the bill and your gonna say are u really worried about 20 $ I will give it to you .. nope very nasty Attitude and I'm not the first who feels this way my coworker said the same ! it's sad Dr Lyons is so sweet ..

I would suggest you steer clear of this man. He submitted a claim to my insurance company and also…read morecharged me for work he didn't complete. I needed a root canal and he referred me to an out of network dentist. I found another dentist that was willing to do the work. The first question asked was if i was prescribed antibiotics. I had growth that Lyons ignored. I could go on, but after 8 months he called me to say he had a crown to put in. Told him it wouldn't fit, and he hung up on me. This man lacks character and integrity, has a lot of turnover with his staff, which speaks volumes. I was forced to give a star...its really a ZERO

This is an incredible practice and I cannot say enough good things about Dr. Doriot…read more I am tremendously afraid of the dentist and didn't have my wisdom teeth removed as a teenager because they weren't causing me pain. When a tooth recently cracked, and I wanted to get a crown on it, I needed to have an impacted wisdom tooth removed so the crown could sit properly. Not surprisingly, my dental anxiety showed up immediately and in full force the moment I found out I was going to have to have not one, but three wisdom teeth removed. And this was after having a preventative root canal performed on the tooth that needed a crown. So a root canal, then the removal of three wisdom teeth, and then crown - proof that all bad things come in threes! Or. So. I. Thought. I went into my appointment today at 8 am and by 8:20 am the procedure had begun and by 9:30 it was finished. The person who recommended Dr. Doriot to me had all four of his wisdom teeth removed by him as well and said he never felt any pain during the recovery period. I thought this was perhaps a small exaggeration, after all, how can they rip teeth out of your head and have it be painless...especially after the drugs wear off. But, surprisingly, this was exactly my experience as well. I am writing this review about 12 hours after the procedure and I feel such indescribable relief due to having the procedure completed and being in no pain at any point in the process. The cherry on top of this perfect dental experience? Dr. Doriot called me on my cell phone a few minutes ago to ask me how I was feeling and to answer any questions I had about future dental care (of which I had many). I thanked him for the kind gesture and he said that he "can't sleep until he knows his patients are doing well." It is so readily apparent how much Dr. Doriot cares about both his patients and the quality of his work. In a world shifting to tele-health and requiring that doctors track their time in the way that lawyers handle their billable hours, Dr. Doriot is a refreshing throwback to a bygone age when the primary concern of medical practitioners was more about the patient experience rather than the vice grip placed on them by complying with the never-ending requirements placed on them by most insurance companies today. TL;DR: Had three wisdom teeth removed by Dr. Doriot 12 hours ago. I am a big baby, at no point was in any pain at all (fingers crossed) and Dr. Doriot called me personally to check in and answer any and all questions I have. You won't find a better oral surgery experience than the one offered by this practice.

The email I just sent to the office after multiple issues:…read more I don't usually email regarding this sort of thing, but I have to say I'm extremely disappointed. I've seen Dr.  Bayoumy as a patient a few times now and he's been phenomenal. So when my son needed a specialist to check his wisdom teeth I didn't even hesitate at requesting a referral for Dr. B for him as well.  Unfortunately, with my own appointments and now my son's, the office staff has dropped the ball too many times. Focusing only on the current issue with my son; not only did his dentist have to send the referral twice to even get them to schedule the appointment in the first place, the day after confirming his appointment (almost a month after making the appt) I received a follow up confirmation text for a completely different appointment time. When I called to ask why I was getting a confirmation text for a different time, I was told "I don't know, do you want the new appointment, or no?" completely dismissing my inquiry as to why nobody called me to request or confirm the reschedule. As to not further delay him getting checked, I agreed.  Less than 24 hours later, at 7:30am the day of the appointment, I received a text asking if I had a copy of the referral. I explained that I did not, because it was sent directly before they would even let me schedule the appointment in the first place. I was then told they didn't have it and would "try to get it" before his appointment that I've now had to take a whole day off of work for. I'd had this happen at my original appointment which delayed my appointment by almost a week so I told them to cancel the appointment.  I've been a medical receptionist for 3 years. This is not only inconsiderate, but honestly just flat out poor patient care. Again, Dr. Bayoumy is amazing, which is why I've tolerated the consistent incompetence by office staff in regards to insurance, scheduling, and communication, but I'm afraid we will be seeking care elsewhere.  I'm sure losing one or two patients won't hurt you guys (not my intention), but as previously stated, as someone who works in healthcare, it's careless and just disappointing.

Communication! Nobody communicates the specifics. Went to this dentist with intention of having a…read moretooth extraction. He had xrays and I was sent there by my dentist with a message from her for an extraction. They tell me no this is just the consult. They had my health questions filled out on the email they sent me with meds and health issues filled out. I don't have a lot of time as I work full time and care for an ill family member on hospice. My time is limited. There is barely a tooth there as it was decayed under the crown. When I did see the dentist he asked me two questions stuck his finger in my mouth and said ok we can do this today but I have to fit you in. Two hour wait time. If they had told me that it was a consult I would not have taken the appointment. He may be a good surgeon but there was no communication. They asked me to be there at 720 and they didn't open the door until 730. Then they wanted a fee for a consult, that was a hard no. So no I would not recommend him. His office was all pretty furniture and big screen TVs but I feel it was just a little too foofoo and not enough medical.

My recent experience with Dr. Smail and his very professional staff to remove a tooth was a very…read morepositive experience, The doctor and his staff made every effort to make an unpleasant task as pleasant as it could be. Thank you to all for keeping this nervous patient a very satisfied patient.

Update. Today I went to another dental office and brought…read morethe CD with my records from Aspen. The hygienist tried two computers but was unable to open the CD. I wish Aspen used a more accessible software. Better yet, as was suggested by my new dentist, to just have the records, including x-rays, emailed to me

Aspen Dental advertisers $28 X-ray and examination Nationwide…read more My first visit to Aspen Dental March 26th 2026. I was given and full frontal x-ray and examination. After the procedure explanation and dental plan and billing. They explain that I was beginning to have paradigmos disease. They would build my insurance $20O0 and myself would have to pay $200 out of pocket. I explain to office manager that I have never paid out of pocket Other than co-pay. And I have some of the best insurance as a New York State Employee under CSEA Dental Program. So I declined any further procedures. I soon contacted Upstate Dental. They quickly upfront explain to me that my insurance was not going to pay for any x-rays being that I had already had x-rays done. And I needed to have Aspen Dental forward The full frontal x-rays two Upstate Dental. I did so immediately went to Aspen Dental @ 979 Central Avenue suite 400. Signed information release forms to be emailed to Upstate Dental. When I went to Upstate Dental they had the x-rays. They kept emphasizing that I had very good insurance with New York State and they could proceed with any procedure that was needed. On May 2nd 2026 I received a bill from Aspen Dental for $164.00 I contacted Martha in billing. I explained to her that I was not informed that my insurance company was not going to pay for the x-rays. If I had been informed I would have been able to refuse any procedures that Aspen Dental were providing. I am on FMLA at half pay and 164.00 is a burden to me. She explained that each and every Aspen Dental is individually owned and have their own rules and regulations. I asked about the $28 full examination and x-rays. She explained to me that that was for people who did not have insurance. That is not disclosed in their Nationwide advertisement. While on hold on a telephone one of their advertisements says they offer Peace of mind billing up front full disclosure of any billing and procedures. Yet and still I was not advised that my insurance company was not going to pay for x-rays. She then inform me that you probably could negotiate with the Central Avenue office I asked for the name of the office manager Alexis. I called and left a detailed voicemail and got no response in return. Upstate Dental was forthcoming and transparent and explain to me that x-rays had to be transferred. And my insurance company was not going to pay it. Aspen Dental did not ask for my previous x-rays from Dr. Mustafa Sabai @ 165 Manning boulevard Albany New York. Knowing that my insurance company was not going to pay for the x-rays there was no full disclosure, transparency, or explanation in the procedure and billing meeting with the office manager @ Aspen Dental 979 Central Avenue on March 26th. Aspen Dental has shown predatory practices by Nationwide advertising that you can get an examination & X-rays for $28. When that is not true. They were not up front transparent with the disclosure that my insurance company was not going to pay for the full frontal x-rays. Although they were very much aware of this fact. I find that Aspen Dental is deceptive in their office billing and business practices. They practice predatory senior billing$$$!

Do not go here if you need to use any kind of insurance. The level of care from Dr Farren and his…read moreassistants is great but his office staff is not helpful. This office is best for out of pocket only. Do not expect office staff to assist in any way to get insurance to cover your visits.

Dr. Farren and his team are AMAZING! Recently had a tooth extraction with sedation. It was one of…read morethe best experiences at the dentist I've ever had! If you have dental anxiety, I highly recommend this oral surgeon and his team! They will be doing my implant in the coming months! I LOVE this practice!!

The Doctor has a great bed side manner. His listen to you without pushing you into work. The best…read morepart is your appointments always feel painless.

I have seen a few dentist in my life. By far Dr Wynnykiw gives you the truth of how things are in a…read morecompassionate way so you can make the right choices for you. also when having treatment he is very gentle which makes your appointment much more easy for you. he also has friendly and informed staff that can answer questions for you.