I don't normally leave negative reviews, but this experience was upsetting enough that I feel other…read morecustomers should know what happened. I will never be returning to this salon after the way I was treated.
I booked my appointment online for 1:30 PM four days in advance because I specifically wanted to see Nicky. The salon's website listed her as a nail artist who specializes in nail designs, so I waited for her next available appointment on Monday instead of booking with someone else.
The morning of my appointment, around 9:00 AM, the salon called and told me my appointment was at 10:00 AM instead. That wasn't what I had booked. I explained I couldn't come that early, and they asked if I could come at 11:00 AM instead. Although it was inconvenient, I agreed.
When I arrived, I checked in and was asked whether I was getting nail art. I said yes. I was seated near the front entrance, waited about 10 minutes, and another technician removed my Gel-X nails before Nicky came over.
I showed her a very simple design: a French manicure with a flower on each ring finger. While she was working, she asked if the French line looked okay. At that point it did, but once more of the nails were finished, I realized the French tip was much thinner than I wanted. I politely asked if she could make the white line a little thicker.
Instead of simply adjusting it, she became frustrated, repeatedly questioned what I meant, and then raised her voice at me, saying, "Why didn't you say that before? I have other customers! Why didn't you say that when I asked you, huh?" in an aggressive tone.
This completely caught me off guard because I WAS her customer. I never raised my voice or spoke disrespectfully. I simply asked for a minor adjustment, which is a normal part of a nail service. I've been getting my nails done for over 14 years, and I have never had a technician react this way to such a reasonable request.
I was so embarrassed that I told her to just finish the French manicure and that I would come back another day for the flower design. The truth is, I only said that because I wanted to leave as quickly as possible after being spoken to that way. Had I felt comfortable, I would have preferred to have everything removed and left.
When I went to pay, the receptionist asked if I was paying with cash or card. I said cash, and she told me my total was $125. When I asked for the breakdown, she said it was $85 for the nails, $25 for the nail design, and $15 for repainting. This made no sense because I never received the flower design, and there was no repainting beyond the correction I had requested. I paid because I was in a rush, but I asked to speak with a manager. Nicky told me she was the manager. Whether or not that was the case, I should only have been charged for the services I actually received which is what I told her. Being charged for nail art that was never completed and an additional repaint fee after requesting a minor correction was unprofessional.
The entire appointment lasted just over an hour. Throughout the service, I felt rushed rather than cared for. I've been getting my nails done for years, and I've never been treated this way. A small adjustment should never result in a customer being yelled at or made to feel like they are inconveniencing the technician.
From the moment I walked in, I felt unwelcome and judged. I left feeling like I wasn't treated with the same care, patience, and respect that every paying customer deserves. Based on how I was treated from the very beginning, I was left feeling that discrimination may have influenced the way I was treated, and that made the experience even more upsetting.
I rarely write reviews like this, but I was genuinely shocked by the lack of professionalism and customer service. I won't be returning, and I cannot recommend this salon. I hope ownership takes these concerns seriously because no customer should leave a nail appointment feeling rushed, overcharged, or disrespected.
