I am extremely disappointed by what I witnessed at the Forth Hotel pool involving Brian, the…read moreGeneral Manager of Elektra and Hotel Pool.
As a Forth Club member, I expect professionalism, hospitality, and basic human decency from the staff and management. Unfortunately, what I saw made me seriously reconsider my membership.
A African American female guest was waiting for her friends who had invited her. Her friends were delayed in traffic, and from what I observed, her room and information had already been verified. She had already been there for nearly two hours without issue. Instead of handling the situation with patience or professionalism, Brian was unnecessarily rude, dismissive, and disrespectful toward her.
What made it even worse was hearing Brian say, "I am trying to be nice." Respectfully, that is quite literally the job. Hospitality is not a favor it is the standard. Then he told her, "You're arguing with me," when from what I witnessed, she was simply trying to understand what was happening and why she was being treated that way. We chatted earlier and she was the nicest human.
As a white woman watching this interaction, it was incredibly uncomfortable and honestly disgusting to witness. The way she was spoken to and treated felt completely inappropriate, especially for a hotel and club that markets itself as elevated, inclusive, and hospitality-focused.
There was no need for the tone, the attitude, or the level of disrespect shown. A simple guest situation could have been handled with grace and professionalism. Instead, it left a very bad impression... not only of Brian, the new management hospitality group, but of the culture being ALLOWED at The Forth Hotel.
This experience has genuinely made me rethink renewing my membership and whether I want to continue supporting Forth Club. Members and guests deserve to feel WELCOMED, RESPECTED and SAFE... not embarrassed, dismissed, or mistreated.
Do better, especially is this climate we are in as a society. Smh.