Decent hotel for a short stay, but the service was disappointing. The staff seemed unorganized and, unfortunately, quite incompetent when it came to handling basic requests. I expected a much higher level of professionalism and hospitality from a Kimpton property, especially as part of the IHG brand. The hotel itself is fine, but the overall guest experience was overshadowed by poor service and a lack of attention to detail. There are plenty of other hotels in the area that provide a much better experience for a similar price point. I wouldn't choose to stay here again. read more

Finally. Finally a hotel for work travel that provides a comfortable stay in a nice environment with welcoming customer service. It had been way too long since I could write these words. In addition to restaurants, hotels took a hit post-pandemic* from which they (as a collective) have yet to recover. Travel to Atlanta can be a crap shoot. Much like RHOA, the better years might have been behind it. But if you do find yourself on a work trip to the ATL**, you can do far worse than the Kimpton Sylvan. The first thing you'll notice is the playful lobby: bikes, great light, inviting nooks, and comfortable couches. Evidently the hotel is a converted apartment building. Usually, those don't work for me (see: way too much of Miami/Miami Beach) but this was downright charming. Also charming? The check-in staff. Hotel stays can be won and lost at check-in and I am happy to say that the folks on the desk know a thing or do about customer service/experience. Amazing how far a smile and modulated tone goes. After some chit-chat, I was off to my room. Nice. My king bed was made neatly with clean sheets. The mid-century decor fit the room well. The bathroom wasn't huge but it had everything you needed. The spacious work desk was by the window, which made email and Slack time somewhat enjoyable. The room itself was large enough to make one feel comfortable for a four-night stay. The closet was deep enough for all my bags and the walls were thick enough that I didn't hear conversations or other sounds. PLUS it's a Kimpton so that means wine/social hours. This location also boasts morning tea/coffee and a lovely wooded court yard for relaxing. We had meetings on the premises and while the meeting room was pretty standard, the buffet meals were better than average (which is saying something). The Buckhead location lent itself to nightlife, shopping and stunting. Work trips aren't always fun but my stay at the Sylvan was very enjoyable. 8/10 would do again. *Still a thing. **Do people still say that? read more

Heat wouldn't come on. Had to notify front desk. Maintenance came to room and told us to keep it on 90 degrees. Once we bundles under covers we slept well until 3am. Despite blackout blinds and room on 4th floor, we were woken at 3am by vehicle tail lights and revving engines in valet lot. Alarm in neighboring room started going off at 3:45 and every 9 minutes for almost an hour. Maintenance began banging on pipes at 6 am. Valet used panic button to find vehicles in parking lot beginning at 7am. Bed was a bit soft but comfortable. An extra blanket would have been wonderful. Steamer in room. Hairdryer in room. Basic cable (news & sports) Clean Halls are very long Mid-century model decor. Building is old apartment building and there are only one set of small elevators read more

I'm debating on how this review is going to go. I'm disappointed, that's for sure, specially since it was a solo trip that I was hoping I would get to relax and enjoy a bougie weekend experience. Let's just say I felt for Elliot but I was too tired for that. At the end I was a paying customer and expected not to have to wait for an hour to get a room at 2:30 am. So yeah, I took myself to the couch and told him to wake me up when he had a room. Sooo after I got my room, I crashed. The room was clean but they housekeepers need to easy on the perfume/room spray. They upgraded me to a bigger room to so that was cool. I'm a rewards member so I should have received a robe but they didn't have it. I called the front desk and they brought one to my room I would have gotten a rash, it was dirty and had mold spots. I called and they brought another that was clean. You could tell the difference. They have a complimentary cocktail for guests from 10am-2pm and in the afternoon too. The place is nice and very bougie. The staff was very accommodating and friendly except the valet drivers. Rude and they need to know how to drive all kinds of cars. They only offer valet but I had to parked my own car . I told the lady at the front desk and she said that she would take it off... check out day comes and they wanted to charge me? I made them take it off and that's when the so accommodating person gave me the biggest eye roll I've seen. I just reminded her what she told me she would do. They have a restaurant but they are other choices around within walking distance. They are well located. Overall I would give them a 2 star but they tried to make it up. Valet guys need to go or change their attitudes for sure. Not my fault you don't know how to drive a 5 speed manual car ‍ read more

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Absolutely love this hotel. The location is great and the aesthetics are simply gorgeous! I would recommend this place over and over again. My only regret is not getting to the rooftop bar. If you're ever in Atlanta or the Buckhead area choose this place. You won't regret it! read more

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Visited Atlanta for a day and decided to rest at Kimpton. They are part of the IHG hotel group, so booking through the IHG app using my points was a breeze. Parking is street or valet. Upon arrival I was walked up to the valet team and was given a choice to pay for overnight parking or find street parking. Overnight was very expensive, but the manager was able to give me a special deal for $20 overnight parking with the option to come and go as I please. I don't recommend street parking as spots seemed hard to find in that area. Check in went by quick. The receptionist was kind and got me an upgrade as I'm a diamond elite member with IHG. Unfortunately, compared to some hotels I've been to, this one doesn't have allocated parking spots for Diamond members; not an issue though. Room was clean, spacious, quiet, and the bed & pillows were very comfortable; certainly got a good nights rest. They have shampoo, conditioner, and body wash for your use along with a blow dryer. Shower felt amazing too as the water pressure felt like a light massage. They do have amenities like a gym, but I've never got a chance to use it due to my schedule. Check out was seamless and I was on my way. Certainly will be booking with Kimpton or other IHG hotels if I'm back in Atlanta. Solid 4.5 in my book and certainly recommend. read more

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Every couple of months my husband and I get the itch for a staycation and we always book a room at the Kimpton Sylvan in Buckhead Village. The location is incredible, you're walking distance from some of the best restaurants and shopping in Atlanta. However, you'd be missing out if you didn't take advantage of making a reservation at the restaurant in the hotel- The Betty. It's such a romantic setting with wonderful service. Note- Thursday's there is a live jazz band that plays in the restaurant. Such a great touch! The rooms are lovely, spacious, clean, and comfortable. Did I mention they are the most dog friendly hotel around? We bring our dog Daisy with us and there's more than enough room for her to run around in the room and also easy access points to the outside to use the restroom. The amenities include a pool, fire pit, 3 restaurants, a gym, complimentary coffee & tea each morning and a wine happy hour in the lobby. Needless to say, the Kimpton Sylvan checks all the boxes of our tiny family. Just writing this review is encouraging me to book another stay this weekend! read more

It's not a luxury 5 star hotel in the typical sense, but it's 5 stars for staff, free little things, like afternoon wine, weekend Bellinis and sweet little thoughtful touches. Location is great adjacent to all Buckhead has to offer. There are a ton of great restaurants easily in walking distance. Highly recommend! read more

Admittedly I did not stay the night here. I went here for a whiskey tasting event. But even being able to walk around the hotel and the rooftop bar is clear that this place is very nice. All the staff are very friendly and well-dressed. All the bathrooms are super clean and the amenities were very nice. If you're looking for a higher end Hotel where you feel Swanky this is definitely a place to put on your list read more

This is a wonderful renovation of an older building... its not a tear down and start over, its a "what went right and lets expand on it..." That said, its nestled among the treelined streets of Buckhead, so charming and just around the corner from great shopping. The attention to detail and mid century vibe were appreciated... the little birdhouse in the closet! Details matter in creating a great guest experience... try this place read more

Kimpton Sylvan Hotel - Birdhouse surprise! - Hotels Near Me - Atlanta, Georgia

I would in NO WAY consider this a luxury hotel. The service was abysmal from the very beginning. I booked through Amex Platinum mainly for the perks. Let's start with parking. They only offer valet for $55/night. This is completely insane considering there is one parking lot at the entrance of the hotel, so they actually "valet" park your car 15 feet away. For $55?! I asked the front desk clerk about self parking and she stated that "you can park the car yourself in one of the few available spaces out front, but we have nothing to do with those. We only offer valet." The paid parking is a bit cheaper for overnight, but still expensive and inconvenient to have to deal with paying through a parking app. I was told at check in that breakfast was not included (even though it was explicitly stated in the welcome letter that I was handed), so when I corrected her, the front desk clerk proceeded to hand me the two vouchers like she was doing me some sort of huge favor, but with attitude. Things only went downhill from there. They say they have room service, but the menu is terrible. I asked about ordering food upon check in at 8:00 pm and was told that I would have to order by 8:30 because the on site restaurant (The Betty) was slow, so they would be closing early. Our "room service" was delivered in a brown paper bag. It is considered To-Go food from the restaurant downstairs. The room was ok, not well kept. There was a terrible draft coming in through the bathroom window, so it was freezing. The lamp between the two beds had no switch, so we could not turn the light off. We ended having to call for maintenance (at 10:30pm) to come out and attach the knob back on the lamp so we could turn it off. The next day we spent out and returned with food to eat in the room. I called the front desk to ask about access to a microwave to heat our food. I was told they do not have microwaves available, but I can use the one that they keep on site for when Delta employees stay at the hotel. It was located on the 3rd floor, but because you need a key card to enter each floor, I had to go down to the front desk to have someone give me access to the 3rd floor. So, I exit in the 3rd floor and there is no microwave in sight. I go back down to the front desk. Nobody knows where the microwave is located. They have to call another employee to take me back up to the 3rd floor. I wait in the lobby for 20 minutes for him to arrive. He proceeds to take me up to the 3rd floor and walk me over to the closed closet in the hallway where the microwave is kept. I try to heat my food, only for it to turn out that the microwave (that apparently never gets used) was broken. The next morning we decided to take advantage of the complimentary breakfast. We arrived at the restaurant at 10:00am (breakfast is served until 10:30). We were told that they were in the process of closing, so we would have to take our food to go. So we took our eggs, bacon and pancakes to the room. We went to eat but it was cold. I would have been happy to heat the food up myself, but alas, NO MICROWAVE! Finally, I had already confirmed twice with the front desk that I had a late check out for 4:00pm. I received a call on the day of check out (at 12:30) notifying me that the hotel is fully booked, so they can no longer offer me late check out. I was told I would have to leave by 3:30. Ok, so you're calling me to tell me to leave 30 minutes earlier? Individually, none of these things would have been a big deal, but the fact that this was our experience during such a short stay is really unacceptable. I would never recommend this hotel. read more

Lovely hotel with nice restaurant! Has a nice breakfast menu and good coffee. The staff is great! read more

Kimpton Sylvan Hotel - Hotels Near Me - Atlanta, Georgia

I wouldn't recommend this hotel if my life depended on it. The staff are rude and incompetent. Upon arrival the woman at the front desk was trying to convince me I did not have a reservation and after almost an hour of back and forth her colleague returned from lunch and found my reservation within seconds. The staff in the restaurant next door also lack customer service skills. Fast forward 2 weeks from checking out from this dump and they have yet to release my security deposit. Nobody can offer an explanation as to why it wasn't released. The only customer service trained employee I've encountered is the night auditor Robert. Not to mention the sheets were stained and the sink was extremely slow to drain and the shower never turned all the way off. Do not book your stay here. read more

Kimpton Sylvan Hotel - Slow draining sink, an hour after brushing my teeth - Hotels Near Me - Atlanta, Georgia

Loved the Sylvan! We were passing through Atlanta on our way south with our golden retriever, Mabel. We spent the night at the Kimpton and were pleasantly surprised. Not only were the staff very friendly and the hotel very stylish, but they fully accommodated Mabel as well. The only issues we had were that there wasn't a bellman, and the parking was $50 per night. Regardless, I highly recommend this establishment, and we'll definitely be back. read more

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Visited here for the first time for Arte Agave. The event was amazing and the staff did a great job of accommodating the large crowd. I'm looking forward to visiting again. read more

We thoroughly enjoyed our stay here, it was a very pleasant experience. Flavored water, complimentary hot chocolate and tea at the lobby (they taste great and comes with assortment of add-ons) Between 5-6pm, they have "social time" with complimentary glass of wine. The lobby is well decorated, relaxing and inviting. We enjoyed our nighttime tea here. Gym is clean and has updated equipments (peloton bikes and such) The room is so cute and clean, what you would expect a boutique hotel would look like but a little bit elevated here, well thought of designs in every corner. They do not keep coffee maker in the room but available upon request. The hospitality exceeded my expectations. JUSTIN was awesome! professional and warm at the same time which I think is a very rare quality, very few nowadays. The female manager was awesome as well, so friendly and genuine. Highly recommend!!!! Will definitely come back read more

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The Kimpton Sylvan Hotel in Buckhead is like that friend who throws the perfect dinner party--stylish, welcoming, and somehow manages to make you feel fancy without trying too hard. Let's start with the fluffy pillows. I don't know what cloud they borrowed them from, but I'm convinced these pillows could solve all my life's problems if I just stayed in bed long enough. The restaurants on the property? Chef's kiss. You won't even think about leaving to explore Buckhead because the food here is that good. Their hospitality? Top-tier. The staff somehow reads your mind and brings you exactly what you need before you even ask. Need extra towels? Boom, they're at your door. Thirsty? They've practically handed you a curated cocktail before you realized you needed one. The place is spotless--like, do-the-white-glove-test-anywhere spotless. Why not five stars, you ask? Well, because now my expectations for every hotel have skyrocketed, and my wallet is side-eyeing me for wanting to stay here again. But hey, first-world problems, right? Highly recommend for anyone who wants a mix of luxury, comfort, and amazing food--all with a side of Buckhead charm! read more

SCAM ALERT!! Shady Parking Charges + Rude Staff We booked this hotel a couple of weeks ago for an event across the street due to the lower room price. Big mistake -- this place is running a bait-and-switch scam. Most Atlanta hotels charge for parking, but they clearly disclose it during booking. This hotel didn't mention anything (I checked to make sure) until we pulled up and were told by valet that it's valet-only parking. That's confusing for a hotel of this level -- it's far from luxury -- and I was told I couldn't park myself. My wife and I drove off, and I called the front desk to confirm. The woman said we could park across the street, but the front was valet only. Still confused, I asked again for clarity -- and she HUNG UP ON ME. I've never had a hotel employee hang up on me, especially when we had a two-night reservation already booked (which was also stated during the call). This place clearly drops their room rates to appear cheaper than competitors in the area, then hits you with mandatory valet to make up the difference. When you question it? They get rude -- or just hang up. Luckily, when I went inside and spoke to a different front desk employee, she was polite and processed a refund. But overall, the whole business structure feels like it came out of a "How to Run a Business 101" book you'd pick up at your local corner store. I hate to be harsh, but it's the truth. Thankfully, we found another place just around the corner with honest staff -- and when we told them what happened, even they were in disbelief. To wrap this up: DO NOT stay here. Don't give your money to con artists. Spend it somewhere else -- with people who actually value their customers read more

I'm writing this review during my stay. I'm really, really astonished that this hotel doesn't get more love on Yelp. I love the Kimpton chain, which my husband and I first discovered when we went to the Kimpton Arras in Asheville. Some of the things we loved best about that hotel are also replicated here at the Sylvan in what I'm beginning to recognize as a brand style. 1) Thoughtful gestures. In every single Kimpton I've been in, the front desk folks seem to have been pretty expertly hired. They're incredibly pleasant, efficient, and Z. has such a kind heart. He asked why I was in town and I told him that I'd had to get a hotel last minute when I was conned out of a lot of money for a stay with a truly horrendous Airbnb homeowner. When Z. heard about my Airbnb experience, he was horrified. He expressed such compassion and kindness . Then he went out of his way to make sure my stay was pleasant. "Go find Ela at the bar and tell her Z. sent you," he'd said while handing me my electronic keys. And after a long, horrendous night fighting with Airbnb owners (never, ever again), his kindness went such a long way. 2) Gorgeous rooms. They're not much bigger than most hotel spaces, but man do they use that space well. The furniture, decorations, and fixtures are thoughtfully and tastefully designed. I'd love to shell out for a suite at this the Sylvan one day. Just to see. because the ones in Arras were breathtaking. Expensive? Sure. But wow, if you can swing the funds, it's well worth it for such peak luxuriousness. 3) Incredible service. I'd forgotten a ton of key toiletries because of the Airbnb debacle. Whether it was a small miracle or this hotel's superpreparedness (which I appreciate, because clearly I was not), they had everything I needed to tuck in for the night. Toothbrushes, a plastic fork (to eat the cold dinner I missed. Again, thanks Airbnb. Can you tell I can't stand them yet?), and even a makeup mirror. They even put it all into a neat plastic bag - because presentation is everything - and it was delivered with the kind of flourish that felt like white glove service...even if it's not. 4) Attached amenities I can't wait to wake up in the morning so I can wander around the hotel for a bit. I know there's a bar - thanks to Z. - but the Arras has gorgeous pool spaces, work or study spaces, and even the fitness centers have sweet touches like bowls of fresh fruit. Having quickly glanced at a few of these photos on Yelp, it seems like there's so many things to do here as well. I know there are often snazzy yet cozy restaurants attached (because I accidentally drove up to it thinking it was the hotel itself), and there's definitely a pool that I might check out tomorrow. Ah wait, no bathing suit. Well, we'll see if maybe that's be the ONE thing the Kimpton can't provide. read more

Kimpton Sylvan Hotel - Hotels Near Me - Atlanta, Georgia

After being improperly billed and trying to connect with the hotel, then through the booking company (RCI), both have vanished and failed to work with me to come to an amicable solution. Poorest post-stay customer service. Recommend going anywhere else and do not use RCI as a travel agency. Both disappear as soon as you have an issue they need to deal with. read more

Hubby and I decided to do a staycation for our 25th anniversary. Hotwire had a great deal so why not. We also had a show to see at buckhead theater. Wow what a nice hotel. Very modern with nice art. Our room was small but had everything we needed. When we arrived they were having a pool party with a great dj. They have an awesome rooftop bar. We will definitely be back even if we don't have anything happening in Buckhead. Great location. If you're staying you have in and out parking privileges. Unheard of. read more

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Early check-in cost $75... We were able to check in at around 1:45 pm without paying that. My IHG hotel preference is a room away from the elevator. My room 515 is about 15 feet from the elevator. The room was large, but could be cleaner. Noticed smudge marks on the bathroom counter and a few strands of hair. The shower could use some bleach, too. Nice little gym - two Peloton bikes, two treadmills, two elliptical machines, a rowing machine, some free weighs, and a a hand wipe station. If you need ice, ice machines only on floors 2, 6, and 8 for some reason. Bar and restaurant were closed over my weekend staycation... Staff wore mask at times and no gloves. Hand sanitizer only at the check in counter. read more

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Nice, dog friendly hotel! Valet parking is the only option- $45. 3 venues on the property, the Betty, a roof top bar (very nice!) and the willow. They are very dog friendly, no extra fees and water bowls for dogs. Fetch dog park is 2 minutes walk away. Tea and coffee bar in the morning is decent. Pool is very small but peaceful. read more

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Our AC did not work in our room. The hotel only offered us a fan and claimed that our room was not "one of the rooms with AC problems" ). We slept in a room that was 77 degrees with no solutions or condolences offered other than the fan. The next day the AC still did not work and we had to call the front desk several times to remind them to please send someone to look at it, and the miscommunication was terrible between maintenance and the desk staff - the desk staff was very rude and stated that maintenance had already come, which they definitely had not, and I needed to be patient... after spending an entire night in a 77 degree room and waiting almost an hour for maintenance to show up that morning while we were waiting around to start our day. After 30 minutes of them attempting to fix it, it really was broken, and I had to request my own solution which was to give us a new room. They did, but they had previously stated they were booked so they wouldn't have a room for us? It was very confusing, very mishandled, and the front desk staff was so incredibly unhelpful and not kind. read more

Cute new Kimpton hotel in Atlanta. The hotel has decent guest rooms as well as great dining and lounge options. The rooftop, willow bar, and Betty all offer fun dining and lounge options for guests as well as anyone who wants a night out. The hotel has a nightly wine hour at 5 in the lobby which has a cute fireplace and couch space. Also a few tables for anyone needing a touch down space to work. Staff are lovely. Valet for guests is $40, for visitors valet for the day is $5. read more

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Wonderful hotel. Friendly staff and a nicely equipped room make this hotel a winner. I enjoyed working out in the gym. The wine happy hour proved highly enjoyable. read more

Kimpton Sylvan Hotel - Hotels Near Me - Atlanta, Georgia

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Not hotels fault but right next time construction site that starts banging at 7 in morning Would have appreciated some type of warning listed on website would not have stayed here knowing that but that's probably why they did not post it on the website. Brutal wake up on vacation. Staff was great and hotel had a nice remodel 50.00 for valet a but Much too and no self park Guess thats Buckhead read more

Good hotel. I would describe it as boutique. It's in the middle of Buckhead, but seems away from the hustle and bustle. Front desk staff was outstanding, particularly Ro Ro. She was very helpful and friendly. Keep up the great work. read more

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This is a lovely boutique hotel, it's a reclaimed apartment building. Hotel walls are long and it might take a while to get to your room, from the elevator I would absolutely be sure to ask if you have a room that's overlooking the garden bar, because it will be loud if it is. That was my biggest complaint here. Ask for a quiet room. The staff are lovely. Only valet parking which cost $45. Seems remarkably high. Checkout more challenging than expected. read more

My husband and I stayed here for the weekend and really enjoyed it. We weren't looking for anything crazy since we were only in Atlanta for the weekend. Turns out, it was much nicer than we expected. The location is perfect, right in Buckhead... driving towards the hotel, you pass by probably some of the biggest houses in Atlanta. I've seen some really huge homes in Florida and Los Angeles and the houses near to this hotel are probably some of the biggest estates i've ever seen. We had fun looking at all of the Christmas decorations and lights while driving back and forth to and from the hotel. The hotel itself is very modern, especially the rooms. The interior of the hotel has a Swedish, modern aesthetic. But, this isn't for everyone. If you don't like loud music, this isn't the place. There's a popular lounge at this hotel known as The Betty and loud music is blasting from it until 12am on the weekend. Hopefully not on the weekdays as well. We didn't mind it at all, we actually enjoyed it... because it was the weekend and we were rarely at the hotel but I can definitely see how a family of 3 or more or anyone over 40 would find this to be extremely annoying, especially being able to hear it so loudly from the rooms. From what i've noticed, the hotel seems to attract more of a younger crowd than older. The staff here is competent and nice. We didn't run into any issues with checking in. We had little to no problems with this hotel. I'd recommend it to anyone but definitely to a younger crowd since it's more of a "party-hotel". read more

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My boyfriend and I stayed here before I ship off to the navy. This was soo cute for us to just get away and spend time with one another. It was like 3 places in one. The bar connected to the hotel was sooo cute. They even had igloo outdoor setup. The bar was like a winder wonderland set up. The staff was very nice and accommodating to our needs. Plus the space in the rooms were big enough of course. The showers are very big, loved it!!! It's located right in the heart of Buckhead and there is soo many things to do in walking distance. read more

Kimpton Sylvan Hotel - Hotels Near Me - Atlanta, Georgia

Seth, the Bellboy, went above and beyond today. Truly exceptional service at the Sylvan! Thank you!

Great location, nice rooms, but this relatively new hotel is dirty. One night, + valet ($50) & breakfast for two, paying $400 was painful. The floors in the common area need refinishing. and the elevator grates need cleaning. We were there Saturday night and went to the pool at 11 am on Sunday. It was a mess! The pool had not been skimmed and beside leaves, there were lots of dead bugs floating on the top of the water (including lots of dead Japanese Beetles). The whole pool area, including furniture, pillows and pool bottom need to be pressure washed. A DJ showed up at noon and started playing loud music. There were 2 couples, one in their 60's, one in their 70's, and another couple that were sleeping. Know your audience! This hotel is poorly managed. read more

I'm here in the Buckhead area staying at this hotel for a few days. You can read all the other reviews about boutique hotels because this is one. It's a nice small property with a restaurant and roof top bar area. This is 100% valet hotel for 50 bucks a day. No self parking or free parking. So build that in your budget. I also noticed a lot of large pets 20+ at the hotel since I have been here. Large pets. If that's a problem, this isn't your hotel. Also, there is a 4pm check-in, 50 bucks if you want to check in before 2 pm. I didn't see any movie Chanels on the TV (HBO or Show Time) I have also noticed a lot of outdoor and hall noise in this hotel room. It's an older building with thin windows. The rooms are clean and well kept. Nice bathroom with walk-in shower. The rooftop bar is a nice area but expensive. A bud lite is 8 dollars, and most cocktails are 17+. If the Buckhead area is important, this is your place. That's what you are paying for. Rooms are nice but small. The pool area and bar area are nice but outside, so take that into consideration because this is hot Lanta. They do have the yoga mat and the bikes if that's your thing. No one mentioned a workout room. I could see myself stay again. read more

Hotel- Kimpton Sylvan (Atlanta, GA) Date- 4aug2021 until 7aug2021 (3 nights) Overall: 5/5. Excellent. After a wonderful stay three months ago, we decided to check back into this hotel and see how or if it had changed since it first opened. Rewards Club Recognition- 5/5 Excellent. We were verbally thanked for our loyalty, and our room was upgraded. We were offered either 600 welcome amenity points or a $10 Raid-the-Bar food & beverage credit, which could be used towards one of the dining venues or towards items in the 'bodega' set up behind the front desk. A very nice Welcome Amenity was present in the room. We were given a late checkout of 4p as a benefit for our tier of loyalty. We felt like genuinely valued guests at this property. Staff- 5/5. Excellent. We were registered by KerryAnn (sorry about the spelling), and she was efficient but thorough. Isaiah was friendly and routinely checked to see how our stay was going. Jessica was sociable, and she helped effectively encourage us to extend our stay another day. Andrea was pleasant and helpful. Ajani, with whom we interacted during the wine hour, was engaging and friendly. Overall, we had another great experience with the staff members. Property Appearance & Maintenance- 5/5. Excellent. No outstanding maintenance items were evident. Exterior- 5/5. Excellent. The landscaping is growing in and is rendering the property a lush green escape. The entrance is clean and orderly, and the property is appropriately branded. Interior- 5/5. Excellent. The interior is new and pristine. All elevators and lighting were functional. The doors to this property slam; an anti-slam solution should be employed to prevent disturbing guests, as well as to protect the doors, latches, and frames. Accommodations- 5/5. Excellent. We were assigned a "Premier King City View" room, and we were very happy. This visit, our room 725 was on the side opposite where the upstairs DJ is set up on the rooftop bar. It made a huge difference. It was much quieter in the late evening. For optimal quiet, we recommend rooms numbered x22 through x30, on floors 4 or 5. We will request one if we are staying during (or just before, since we seem to always extend our stays at this property) the biweekly DJ nights. We noticed the ear plugs that are also present in the bedside stand, along with the QR code for sleep tunes. The room itself is exactly as advertised. The carpet is new, as are the furnishings, and three months after our initial stay, the housekeeping and maintenance seem to be keeping the property up well. The only thing missing from this room is a bathtub. Housekeeping- 5/5. Excellent. The room and bathroom were immaculate. The bedding is fluffy and appears new; it was very comfortable. The extra pillows and coffee maker we had requested were present in our room. All toiletry items, such as shampoo, conditioner, soap, facial tissues, toilet paper, etc., were present in a supply adequate for the length of our stay. The housekeepers should be more attentive to guest checkout timing; our housekeeper tried to enter our room three times between 11:30am and 1:15pm, even though we had scheduled a 4p checkout; we were disappointed that we couldn't squeeze in a nap before a long drive. Pool/Gym- 5/5. Excellent. The pool and fitness center are adequate size and were in regular use while we were there. Breakfast/Meal Options- 5/5. Excellent. The property has three venues, The Willow Bar, St. Julep, and The Betty. All three venues offer memorable food and beverages. We tried a sobressada dish, a peaches n peanuts snack, and an olive snack from The Willow Bar. Boozy ice cream (tequila mango) from St. Julep was refreshing on a hot summer day, and The Betty offered some tasty pasta dishes and inviting breakfast items. In addition, the Kimpton signature wine/social hour was conducted from 5p until 6p each evening in the lobby, and complementary coffee service was provided in The Betty restaurant. Select items usually found in the minibar were also available at the front desk. Overall, we found the hotel to have plenty of options available to us. Laundry- not evaluated. A laundry bag and pricing sheet was present in the closet, and pricing was appropriate. Computer/Printer/WiFi- 5/5. Excellent. The WiFi signal was strong throughout the hotel and dining venues, and streaming was smooth and uninterrupted. Other- Pandemic Operations: Most staff members wore masks while working indoors; about half of the guests wore them. Social distancing indicators were present on the floor at reception, and sanitizing stations were available and functional throughout the hotel. read more

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We stayed for 2 nights at this beautiful boutique hotel in Buckhead. The Great Stuff: Beautiful artwork and art books in different parts of the hotel. The front desk staff was very friendly and knowledgeable. There are so many seating areas throughout the hotel to sit for a while and read or relax. The Betty had good coffee in the morning, and I was able to take it to go. The workout room is well equipped, and the pool area is very nice with pool towels inside near the restrooms, which were very nice as well. Location is pretty near perfect for Buckhead/Atlanta, on a nice day, you can walk to Trader Joes and other excellent shopping nearby, so close to Peachtree Street. The rooms are extremely well planned with plenty of storage/closet space, lots of drawer space and a nice mini bar and fridge (but no microwave) and seating area (small sofa and round table and chair). Shower and bathroom are so fashionable with flowing hot water and luxury bath products. The not-as-great Stuff: Parking is Valet Only and $50 PER DAY. So, for a 2 day stay, add $100 onto your bill in advance, so you know what to expect. Valet employees were very nice. Also, we were told when checking in that the pool was heated, IT IS NOT. Overall, a really pleasant boutique hotel, with some issues, but we would definitely stay here again. read more

Stayed here New Years Eve weekend. Went to rooftop bar and the first floor bar. Service was best on the first floor. Drinks in both places were good. Staff was friendly and the hotel was super clean. Highly recommend. Loved the igloos for rental! Super cute. read more

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Staff is exceptional, beds are comfy and rooms are spacious. Also on site Restaurant the Betty serves a fantastic breakfast with a cool ambiance. Only cons are challenges with valet (difficult to get car in timely manner and limited space so several folks scrambling to get vehicles). Wish Self parking was an option! And rooms do not get cool - It's so hot at night and still almost dead air. Some wear and tear in our room. (They should have a fan or something!) The white countertops in bathroom were stained by previous guests. read more

4 hour wait for a reserved room . Got to watch all her teammates and half of Atlanta get a room. They then copped an attitude about us asking them about the wait. beware read more

Super sweet staff and great location! Love the rooftop bar! Giving 4 stars because the overnight parking is extremely high ($45/night, not a covered lot) and the room has a fire alarm above the bed that constantly blinks a white light..hard to sleep if you are sensitive to light. They should try to cover this or update the detector. read more