First off, I hired this company because of all the rave reviews - Despite the fact their quote was 3X the other companies I received quotes.
I hired them to till, remove rocks and debris, grade, and sod my backyard. If you have new construction in NFW you likely have a lot of trash and rocks right below your grass...
They performed the work while we were out of town. When we returned the morning of the following day I turned on my sprinklers only to discover that 15 out of 18 sprinkler heads were NOT uncovered... Meaning they put sod OVER the sprinkler heads. My wife spent TWO HOURS of our time lifting sod and cutting out holes for the sprinkler heads. Why didn't I do it? I'm a 100% service-disabled Navy SEAL veteran and am unable to do any physical labor.
During this time, she discovered rocks still under the sod she lifted (the ONLY reason we had this done); she also found many fresh cigarette butts and fast food trash, and gum strewn all over our yard.
Not to mention... 90% of the sod they placed was DEAD!!!
I contacted them and explained what we found. "Delight" Landscape blamed the dead sod on us for not watering it and didn't seem to care about any of the other issues with their sub-par work. Just so you know:
1. I told them we would be out of town the day they did the work and would return the following day.
2. We missed one watering time by 4 hours.
3. Even if we were there, only 3 of the 18 sprinkler heads would have worked.
I was FINALLY able to convince someone to come and look at how they destroyed our backyard.
To be fair, when he came he was very apologetic and promised to have it fixed. During that time I pointed out how a few of our sprinkler heads along the fence were moved... more on this later.
A team from Delight Landscape came out to fix their mess. They replaced most of the dead sod and regraded a few areas that were clearly never done the first time.
A few days later, my wife noticed A LOT of water flowing down the sidewalk outside our home as soon as the sprinklers came on. I told her how to turn that zone off and on, and she did so to see exactly where the water was coming from. A short video makes clear there is a leak from a broken pipe below a specific head.
I called my contact at "DElight" and explained what was happening. He told me that no one could come out to check it over the weekend (So I either let my sod die or literally pour pony down the drain...
I was told someone would be there at 830 am on Monday. Around 1030 I got a message that someone would be there by the end of the day and just needed to confirm I would be there... so, I stayed home all day. Around 630 pm, someone came back by... I thought to fix my leak as promised... but no, just to tell me they are still trying to find someone.
They called the sprinkler repair guy and explained what was happening. The sprinkler guy told ME that I was WRONG and that what I was seeing was just runoff (aka... You're a 54 y/o idiot)
So, my wife had to rerun the system; the guy videoed it for a few seconds, and... well, surprise, surprise, surprise... there's a leak!
The guy comes out the next day, and after a few times of running the system and saying there is no problem, by the Grace of God finds the problem (blames it on someone else, of course) and fixes it.
It's CLEAR that when they tilled or graded the lawn, they broke two of my sprinkler pipes and did a terrible job fixing them, and didn't cut out the sod.
I am pretty forgiving because I believe people are good and generally do the right thing. So this only bothered me once they re-sent the invoice for the exact same amount. I own a business myself and I thought they would write this one off... a LEAST a big discount.
Nope. Delight Landscape will do the worst job you've ever seen and not care enough about you to even give you the slightest discount.
I would never recommend this company. This is one place to go with a lower bidder. read more