San Carlo has a few restaurants around the city centre, this is their main and larger one, on King…read moreStreet West, just off Deansgate and Bridge Street, opposite the House of Fraser.
Being one of the first restaurants to reopen for dine-in, I decided to give this place a chance despite my bad experience at their sister restauraunt, Fumo on New Years Day 2020.
The Reservations system is awful, due to the ongoing NHS Track and Trace programme, everywhere from pubs to restaurants must, of course, record their diners information with table bookings wherever possible however the online booking system wouldn't accept either one of my emails, with an off-brand Yahoo email or Protonmail, this meant I had to enter a fake email so I didn't receive any confirmation to my booking, which was concerning.
The restauraunt is accessed by a couple of steps but there is a disabled entrance which appears to be unsafe as they place a ramp on a very narrow side-street where there is a curb, meaning it can be very difficult for a disabled person to safely use it. They should speak to Manchester City Council regarding extending the pavement or dropping the curb for customer safety.
Big changes to the usual dining experience due to the pandemic included protective screens, similar to buses and supermarkets to separate tables and they used disposable menus. Unlike other restaurants, they still had table service without the need to order on an app.
My first disappointment was, of course, the reservations system, and the next a violation of UK law which warranted a complaint to the licensing department at Manchester City Council. They refused to serve me tap water. Under UK law, any place which serves alcohol must also serve tap water. Instead, I had to buy a beverage which I didn't want, an orange juice advertised at fresh (which wasn't) for £3.60. This is serious on its' own as it is a breach of the business' alcohol license.
The staff also seemed pretty rude, I was originally told they didn't have gluten-free pasta, only to be told they did (bad communication). They also seemed disgusted with the fact I'd ask for tap water (I don't like drinking with standard lunch meals on my own and prefer water), I also had to ask on three occasions to remove the service charge which is optional (It wasn't stated anywhere), I mean I ordered one course and a drink I didn't want for one person, a service charge is a little much?
Interestingly, as soon as I sent an item back and denied the service charge at their sister restauraunt, the staff turned on me and turned "toxic" and it seemed to happen again, the staff member seemed openly angry when I denied the service charge, he sighed and tutted very loudly which made me feel uncomfortable. This is after he pretended not to hear me when I asked to remove it the first two times.
The restauraunt was surprisingly busy, I don't think the staff were controlling alcohol intake either, this is supposed to be a classy and high-end restauraunt, with the clientele often including footballers, Riyad Mahrez of Manchester City was spotted here recently. Considering this, the fact they let customers openly walk around shouting very loudly made what was supposed to be a high-end experience, seemed cheap in everything but the price.
My Gluten-Free Carbonara, unlike Fumo, came out rather quickly and was hot, however, the pasta just didn't taste fresh and the sauce was so bad, it tasted like dishwater and bleach combined. Gross. I've made much better fresh pasta myself which really shocks me considering the reputation this place has made, I'm not sure if they're trying to cut back on the experience due to revenue lost in the pandemic but that is no excuse for subpar food, rude staff and a breach of the law of the land.
Multiple breaches here which means I no longer feel sorry for the business from breaches to customer safety, their alcohol license while serving subpar foods at premium costs. I have no intentions to return to any San Carlo location based on today, propped up by my bad experience at San Carlo Fumo earlier this year. 1*