Visited prominently located jewelry store thrice, once for a purchase a subsequently year later…read morefor a repair. Ryland was very helpful with the sale. And Jamie was incredibly helpful with the repair. I appreciate it how Jamie worked with me to find the best solution and/or resolution. They had quite a selection of popular designs for rings. The store and customer service sparkled.

I don't get why people like this place. It may be OK for watch or jewelry repair, or to buy an…read moreengagement ring or piece of jewelry, but it not a great place to sell gold or jewelry. I am considering selling a couple of pieces of gold jewelry and was hoping to get estimates. I also have a ring that needs to be reshaped and possibly resized, and a necklace I want shortened. The jewelry was inspected but not weighed, and the price quoted was probably 1/4 of what I received from other places. They criticized the ring and initially told me it was chipped, which it was not, and said the time and cost to cut a simple gold chain would be high and take a long time. Based on the customer experience, I would never go back. Take your time and shop around, as there are a lot of better options, including The Gold Drop in San Rafael, and Prince in Sausalito, both of which excelled at customer service and provided much better pricing.

Exceptional service from Stephen at Ross Goldsmith. I had a very difficult repair on the original…read moretitanium mesh bracelet from my Omega Seamaster "No Time To Die." Because it's a specialized Grade 2 titanium bracelet, several places either wouldn't touch it or suggested replacing it entirely. Stephen was confident, knowledgeable, and able to repair it beautifully. The workmanship exceeded my expectations, and the price was more than fair considering the complexity of the job. It's refreshing to find someone who values quality craftsmanship and treats every repair with care. My watch is back on my wrist, and I couldn't be happier with the outcome. I highly recommend Stephen and Ross Goldsmith to anyone looking for an honest, skilled jeweler and watch repair specialist. Thank you again for the outstanding work!

I am really blown away by the inventory in the jewelry cases here!…read more There are many striking pieces, at all price ranges. You will be pleasantly surprised!

Beautiful unique bespoke sparkly shiny pieces but my review is for the customer service I received…read morefor simply needing a ring backing in rubber so my heavy ring won't fall off until payday when I can afford to have it properly sized...and Sharon took the time to sit and do this and was so sweet and patient because you have to wrap this rubber piece around the band and it's like sewing almost and a bit time consuming and extremely inexpensive ( think coffee) and it's times like these that remind me to go back and buy from them when I'm in the next jewelry mood.

Stephen Hill is perfect. Every interaction with them. I just brought a necklace. I needed length…read moreand I didn't want it messed with it all and Marion came up with a brilliant idea of using jump rings to make it longer. I absolutely love these people. Thanks so much leslie My

It was a pleasure to do business here. They're very fair, open, and efficient…read more I brought some gold including my grandfather's watch. Upon quick inspection, they provided a quote and then said that they would like to verify the gold which they did while explaining their technique. It was hard to part with the watch because of its sentimental value, but I knew that it would be of no interest to my sons. The owner assured me that it will find a good owner who appreciates collectible watches.

Dan is dope, I like his point of view and knowledge he adapts to every customer, my young cousin…read moregoes to him for services my uncle goes to sell and my grandmother has sold to him , I've sold multiple times spritz Dan, it's like he's 390 years old in a 65 year old body! Haha lol I reckon you visit to explore and experience all possibilities, Jeremiah O

I brought in my diamond wedding and engagement rings, which had some unusual carbon deposits baked…read moreonto the platinum (a long story...). A friend of mine said that Lehrer was the place to take a ring that needed someone up for a challenge and she was right: after doing an initial cleaning, they researched the specific solvents that would remove the rest. My ring looked better than new by the time they were finished. I really appreciated the extra assistance, and the price was very fair. As other reviewers have said, just be sure to call to check on their hours, as they change on different days.

My all time favorite boutique jewlery. It's challenging to trust someone with your most intimate…read morepiece of jewlery (wedding ring). When I was first engaged I brought my ring for some adjustments. 5 years later I went back and they remembered me. The amazing gifted jeweler fixed my ring charge free. Talk about quality with impeccable timing . I recommended Lehrer masters. Wonderful service.

Wedding ring resized. He does good work. Fast, responsive, flexible, and reasonably priced.read more

I was able to make an appointment at Shiny Little Diamond online for the same day to have my very…read moreloose engagement ring resized. I was super worried about losing it because it was so loose and they measured my finger and adjusted my ring within hours!! I dropped the ring off at 1.30pm and had it back by 5pm the same day and now it fits like a glove. Service was super friendly and quick and they sent me a quote via text before doing the work! The icing on the cake was they cleaned the ring too so not only does it fit perfectly now it's also as sparkly as it was the day I got it. Really really happy and will definitely go to them in the future. Thank you!

Honestly, best customer service. Super quick and replaced batteries in 15 minutes for 3 watches…read more Cheaper than anywhere else by 1/3 the price too. I hope people continue to use these guys!

It would be helpful to know how much Pavel charges to replace batteries in clocks and watches…read morebefore you travel to his shop. I was there today and the price is $34 per item. The replacement includes a 2 year guarantee, but is too expensive for me.

I Love Love Neal and Kate at Benchmark Jewelers,, I don't…read moreknow what Pamela L. Is talking about ,,these are the nicest people in our community. Maybe Pamela is having a bad day..if that is the case then if you don't have anything nice to say ,don't say anything.. I just purchased a gold and diamond ring today at Benchmark for a real amazing bargain. The service was so friendly and helpful and Neal polished up my other rings no charge just as a courtesy. I give Benchmark Jewelers thumbs all the way UP!!!:)

Longtime client of over twenty years. Honest. Originally used them to sell gold. Have brought y to…read morebe repaired over the years. Beautiful original pieces. Also, have sent several friends all of whom were very happy!

After a slight misunderstanding, this organization really came through for me. The management and…read moreowner stepped up to the plate and left me a very happy customer. I would recommend them without hesitation.

Pricing here is extremely inflated…read more I was quoted about $6,000 for a custom platinum setting, which I later purchased elsewhere for $945 including CAD design, appraisal, and third-party verification. When I declined, I was told it would still cost over $1,000 just to set my diamond into a completed setting with no modifications required. I was also quoted $4,700 for a ~5 dwt platinum band. At the time, platinum spot was around $103/dwt, making that pricing very difficult to justify. I ended up purchasing an identical 6.5 dwt band elsewhere for $825, again with appraisal and third-party verification included. This felt like aggressive markup rather than pricing based on actual materials or labor. Communication was also lacking, I was told emails and voicemails had been sent, but I never received either. I would strongly recommend getting multiple quotes before doing business here.

This store is a true gem and I'm so so glad that I found it! It's a tiny store with a huge heart-…read morethat heart being Emma, the store owner (hence the name). I'm always a little frazzled when buying gifts. I have the worst decision paralysis, but Emma took the time to inform me about the products in her store and I was able to confidently purchase several gifts for my sister and girlfriends, plus an amazing vintage dress that I'll be wearing to my sister's wedding! She carries hand-made jewelry, vintage clothes, beauty and skincare products, and also a lot of little surprises that I haven't seen anywhere else. I'll definitely be back- she has the best hats that I'm dying to try on! Another thing that made me fall for this little store was how many people popped in to say hello. There was such a friendly vibe in the store and really fun music playing. It felt like a place you just wanted to hang out! Emma graciously took the time to greet everyone while still giving amazing customer service. I was pretty impressed! Thanks, Emma, for your help and for being such a happy place to shop. :)

This place is a scam. What a bunch of con artists! They fraudulently got my credit card information…read moreand tried to make illegal purchases with it. Thank god my bank caught it in time. When I called they just said the manager would get back to me. That was a week ago. Do Not Spend money here as you have been warned.