Ear piercing: My teen girls and I went to get our second lobe piercings. Elise was clearly an…read moreexperienced professional, a perfectionist, and provided a welcoming vibe. Virtually painless & no trauma or infection. I would totally go again & recommend. Elise also took care to understand the piercing goals overall so she could plan space for the future (lobe...She recommended needle piercing for cartilage at a piercing shop). Finally, she said it's their policy not to accept tips, making this a classy and customer-focused place. So I will leave this review to appreciate her and their store!

I don't get why people like this place. It may be OK for watch or jewelry repair, or to buy an…read moreengagement ring or piece of jewelry, but it not a great place to sell gold or jewelry. I am considering selling a couple of pieces of gold jewelry and was hoping to get estimates. I also have a ring that needs to be reshaped and possibly resized, and a necklace I want shortened. The jewelry was inspected but not weighed, and the price quoted was probably 1/4 of what I received from other places. They criticized the ring and initially told me it was chipped, which it was not, and said the time and cost to cut a simple gold chain would be high and take a long time. Based on the customer experience, I would never go back. Take your time and shop around, as there are a lot of better options, including The Gold Drop in San Rafael, and Prince in Sausalito, both of which excelled at customer service and provided much better pricing.

I had an amazing experience with Lucas and the Sofia Jewelry team for both custom and restoration…read moreprojects. I inherited two very special rings from my grandmother. One ring contained 7 birthstones and was in really rough shape. Lucas somehow managed to completely restore the ring (a very difficult task) and it looks beautiful and brand new. The second ring was my grandmother's wedding ring. I had a vague idea to use the wedding band to create a new ring to honor my mom and grandmother who have both passed away. Lucas provided great design insights with my idea and produced a beautiful ring that meets what I was looking for while still representing and honoring the original ring. We then created a beautiful necklace with the diamond from the wedding ring. Lucas helped me transform important and sentimental pieces of jewelry that were just sitting in my jewelry box into pieces I can wear and cherish every day. He was extremely pleasant and easy to work with and handled my jewelry with care and precision. I highly recommend!

Edit: I was just looking back on this and wanted to clarify that this ring was NOT bought at Sofia…read moreJewelry I really should have thought to mention that in my original review. They just happened to be the closest jewelry store the day of my wedding. Amazing customer service and gorgeous jewelry from what I could tell.

Shopping here beginning 1995! Wonderful family owned small business with a big reputation. A…read morelandmark as far as a business presence is concerned in Marin and hard to see them close after 40 fabulous years. If your shopping for any gifts definitely stop in before the close their doors , great sale prices until they sell out

Super weird vibes in here. Not very friendly. I understand why they are empty every single time…read morei've walked by for the past 10 years. I just needed the prongs on my engagement ring tightened. The woman gave me attitude about not shopping locally for my ring. I shop locally and also from other vendors, it's none of her business. Sorry other vendors have better prices and are taking your business!! She also said "my jeweler won't touch that" about tightening the prongs on my ring because it has a hidden halo?! What....hidden halos are incredibly common. Whatever, I went to another jeweler 10 minutes away and had my beautiful ring fixed up perfectly in 30 minutes. The woman provided such a gross experience, definitely will not ever be back or will not recommend to anyone.

I am really blown away by the inventory in the jewelry cases here!…read more There are many striking pieces, at all price ranges. You will be pleasantly surprised!

Charming go-to place for a gift to treat yourself! or special someone…read more Stephen is an incredible designer and craftsman and they have a wide array of elegant and lovely peices from a wide price range. They greet you when you come in, and they have an uncanny great ability to find out what you are looking for and fine tune your purchase to fit your budget. Vintage pieces too! Highly recommend!

I was evaluating multiple jewelers in Marin County and had an initial appointment to discuss…read morerequirements. Janet had ordered a diamond but I had let her know that I went with another jeweler. Janet said I had "wasted her time"..I'm confident in their ability to craft an incredile ring, but they sorely lack business communication skills. Does she not know that customers can evaluate multiple vendors to see what is the best fit? Saying I wasted her time is extremely rude. Please be warned if you choose to not go with this vendor, they are nasty with their response and feel offended. It came across as arrogant (of course, it's Mill Valley..)

WOW WOW WOW! Chanson is a talented jeweler! I had an old ring my mother gave me back when I was a…read moreyounger man, and she took the ring and re-invented it! It still has some of the same features but it felt great to give it a new look. I am happy with her work and impressed by her talent.

Highly recommend! Had a very difficult stone to match and the ring looks exactly the same as it did…read morebefore losing the stone! Fair pricing as well.

I've never had this kind of personalized service at a jeweler's before. The employee spent over an…read morehour with me, going through all my chains that need bigger clasps, bracelets and earrings that need repair, etc. I was treated as well as customers buying diamonds.

I have been to Jeff and Janet DeLeuse with many different needs for many years. Both big things and…read moresmall - most of them small things. Replacing watch batteries, resizing rings as my body changes with age, etc. Even so, I am always treated as a valued customer. Their main businesses are estate evaluations and high-end jewelry sales and repairs. Jeff is a certified Master Jeweler and watch repair maven! Janet also has developed her personally designed line of women's fashion and skin creams that are on display and available in the shop. In every instance, their work and their inventory is always a notch above what anyone might have reasonably hoped for in a small town shop. Big job or small, big sale or not, their attitude, professionalism and work product is categorically outstanding. The ring in the photo has been resized there 5 times! Right in downtown Fairfax. If you have a need, check them out!

So pleased with the service I received. Friendly and responsive to what I needed and wanted.read more

Longtime client of over twenty years. Honest. Originally used them to sell gold. Have brought y to…read morebe repaired over the years. Beautiful original pieces. Also, have sent several friends all of whom were very happy!

This review is quite a few years too late. I was too embarrassed to write it. I was new to San…read moreRafael and brought my Grandmother's heirloom diamond with 3 rose cut rubies in order to have one diamond replaced. The ring had been appraised at several places over the years, both in Illinois, and in California. I came back at the appointed time and saw three small little red jewels on a work table. He said my ring wasn't ready and to come back. I came back paid for the ring repair and put the ring away. Sometime after I brought the ring to be appraised by a reputable jeweler for a sale. The jeweler tested it and said there were not real rubies in the ring. He was the only person who touched the ring at the only place it was out of my sight. Every bone in my body said that he was a crook, but I was too shy in those days to confront him. I would swear to this under oath.

I recently brought some inherited jewelry that needed repair to Mary's Jewelry in San Rafael…read more Rosa examined each piece and gave me an extremely fair assessment of what the repair work would cost. The quaote was very fair and she phoned promptly when the work was completed.

Great jewelry store, honesty, reliable, and reasonable. Can't beat that combination! I highly…read morerecommend.

They took what was a potentially negative experience into a totally positive one. I'm very happy…read morewith my 14k gold diamond stud earring. Excellent customer service here. Several years back they also designed a 14k white gold diamond ring for me that is stunning. So they are well worth your business.

I accompanied my friend to this jeweler today and I cannot adequately express the degree of…read morekindness shown by the person who helped her. The jewelry they offer is absolutely magnificent ; timeless, and yet modern. There was another family in there, and the young woman had been gifted some beautiful earrings and was so joyful and the woman helping her was so kind as well. This is "old school customer service" within a beautiful modern space highlighting gorgeous jewelry. My friend and I were just blown away by the experience.