I lived at the Trolley Square Apartments managed by Bernard Management for 2 years with landlord…read moreand direct contact Allison. The experience was truly a pleasure! The apartment was clean, spacious, and had up to date appliances. Our balcony off the second bedroom was our favorite part! Any maintenance request was taken care of promptly and management was always kind and understanding. There was the perfect amount of landlord/tenant communication and new policies/procedures were never a surprise. We were sad to leave Bernard Management Group but recommend this company and their living spaces to all who are considering working with them!

I recently moved out of one of their Trolley Square apartments after two years and will definitely…read moremiss it!! Allison was a great landlord with quick responses and the maintenance staff was very professional and helpful. It is a prime location and being able to park in the shopping center lot was a major bonus.

BC Communities manages many communities within the state of Delaware. This review is pertaining to…read morethe community that I have resided. BC Communities manages Hazel Farm in Delaware and since acquiring, our community has soared with getting policies, procedures & standardizing everything within our community. Lisa Taylor who heads up this company is personable, a great communicator and provides our community with up to date information so that the community is properly guided. It is a pleasure working with BC Community as well as working with Lisa Taylor.

This is a top-notch property management company!…read more I rented an apartment in Newark, DE that was managed by Mastriana property mgmt. and had an outstanding experience with it. In particular: * The apartment I rented was very nice in every way; bright, spacious, and in good condition. * Mastriana Property was extremely proactive about fixing things in the apartment. Rarely did I have to call them about a complaint, and when I did, it was fixed ASAP. More commonly, I had the experience that they would simply keep the building in top-shape without waiting for problems to arise. Once they came in and did some nice improvements in my bathroom without my request! * They were always professional about notifying me when they needed to enter the apartment to do work or to show it. * The pricing on the unit was very reasonable, being highly competitive with the market price of similar units, and including heat and hot water in the cost of rent. * John Mastriana returns calls promptly and is very easy to deal with. When you call, sometimes he answers, and he has an answering service (a human, not a machine) when he is unavailable. He was very flexible about allowing me to extend my lease for a single month in order to facilitate my next move. * My full security deposit was returned upon my moving out. (I did leave the apartment in good condition.) I would recommend this company wholeheartedly. It is by far the best property management company I have ever dealt with.

Dear Jon Mastriana,…read more I openly & forthrightly appreciate & accept your offer of recompense, & as I endeavor to find my footing in my new community, every little bit of assistance will provide a measure of relief & security. As I previously communicated with you -- living conditions at my rental address were egregiously substandard, bordering on disgraceful. While I believe the agreed upon rent stated in the lease was fair and appropriate given the quality of my living arrangements several years ago when I first moved in, I now feel that I am - if I may be frank - paying for the privilege of squatting in an abandoned brick building on a skid row of gentrifying fraternity houses. Please allow me to explain - as I don't level this criticism lightly. Over the last year alone, living conditions at the Benny Street address have slipped from "Bad, but Tolerable" to "Uninhabitable." And this ought not come as any surprise, as I believe I have made every attempt at clear & open communication with the leasing management company, the answering service, yourself, and all the stakeholders involved during my tenure there. I have voiced my concerns as they have arisen, and for the first several years before the COVID pandemic, management & maintenance were relatively responsive to my & my neighbors service requests. However, for the last 2 or 3 years, I have endured rather precarious and inconsistent living conditions during the winter months as the building's old heating mechanisms, thermostats, & furnace have been annually stressed to their breaking points. Each year, while I am certainly grateful for the expedient service calls of the handymen who manage to MacGyver together quick stopgap fixes to keep the pipes from freezing and keep the warm ventilation flowing from the baseboard heaters, each solution has necessarily become more and more intolerable as these are mere band-aids on much more fundamental and urgent issues. For the last calendar year - concerning my heating - I was at the mercy of my downstairs neighbors, as the most recent stopgap fix to my broken heating problem was to somehow or another jerry-rig our malfunctioning thermostat so that my heaters now responded only & expressly to the setting adjustments made to the thermostat downstairs. I suspect rodents have invaded the building, as well. Thank you for your graciousness, empathy, professionalism, & generosity of spirit as we navigate this fraught situation. It means quite a lot to me that you are so open to speaking (& dialoguing!) with me concerning all of this. Your patience, tact, & consideration in this matter have not gone unnoticed, & are especially appreciated. I don't believe it is a particularly bold assertion to make that communication -- like diplomacy -- is more an art than a science; email & social distancing have rapidly transformed many of the power dynamics & modes of collegiality I fondly remember BC (BEFORE COVID). I would like to try a different approach by explaining why I am, quite frankly, desperate for the security deposit to make myself whole. I fostered two house rabbits from the Southeastern PA-Delaware House Rabbit Society in Newport, Delaware after leaving the Benny St rental apartment. Dawn -- the harlequin rabbit -- is 7-years-old, and Satoshi -- the lionhead bunny -- is 3-years-old; they were a bonded pair of domesticated rabbits that had been rescued by the Newport shelter during the pandemic as their previous human suffered financial hardship & housing insecurity & was left with no other alternative than to part with their beloved pets & friends in the hope of providing them with a better life. My precarious housing situation at the Benny St. apartment nearly drove me to suicide, Jon. I respect that this is a taboo & stigmatized topic, however I believe it is important that people understand that major depression is often accompanied by suicidal ideations, & I was depressed. What saved my life, in the end, was the love of my family, as well as the adoption of the innocent, curious, unconditionally loving Dawn & Satoshi. Over the last several months since adopting Dawn, because of her advanced age, she has experienced a few health complications & medical emergencies requiring anesthesia, inpatient surgery & overnight observation, & an intensive, lengthy regimen of antibiotics, gabapentin painkillers, glaucoma eye drops, colloidal silver & manuka honey for infection, et cetera. Dawn saved my life, & so I owe her a life debt. I've maxed out three credit cards to pay for my rabbits' medical treatment, & with rising interest rates, I am now under the gun to pay off this debt before the interest payments become unwieldy & out-of-control. I understand that this is not of your particular concern, Jon; I just really, really need a break. Thank you for your consideration of my request for your own money. Sincerely, with profound humility, Christopher Tharp

I'm President of the Cobblestones At Chestnut Hill Homeowner Association and contacted Onyx when…read moreThe Board decided to end the management contract we inherited. I was comfortable negotiating terms with Vicky and Zach and I knew they understood every concern and past mistakes the new Board didn't want to repeat. Our Onyx contract is still only 4 months old but after our community town-hall tonight, The Board and and community have expressed nothing but praise for our new management company. Our files, documents, investments, and our money is respected. The quality of work contractors they have recommended and brought to us have exceeded expectations. Onyx is who you MUST use for management If you are a mindful, honest, and caring HOA Board that wants to move your neighbors to be excited, activated, and hopeful.

Update 2026/03/05:…read more The maintenance issue was resolved on March 2, 2026. After I posted the February 26, 2026 review (see below) and emailed multiple people at Onyx Capital Management on February 26, 2026, Mr. Zachary G., the maintenance manager, personally intervened, reviewed my video evidence accurately, apologized and took full accountability for an initial vendor error. He ensured the repair was completed promptly and followed up with professionalism. I am updating this review to reflect that the operational failure was eventually corrected. However, I am raising this review from a 1-star to only a 3-star rating because the administrative process remains a concern. The general manager, Ms. Victoria L., prematurely dismissed my concern and deleted my community post shortly after it was uploaded. She also posted a public comment stating that the lamppost had been fixed, based on an inaccurate assessment of my video evidence. Furthermore, she did not reach out directly to clarify or correct that public statement once the error was identified. While the maintenance leadership is professional and capable, the administrative side of the business still has significant room for growth regarding transparency, due diligence, and resident communication. ------------------------------------------ Feb 26, 2026 My HOA has Onyx Capital Management as our management company. On 11/28/2025 I submitted a maintenance request for the replacement of a lightbulb of the lamp post facing my rear door. As for 2/26/2026, almost 3 months later, the lightbulb is still not replaced. I sent video evidence that it is not fixed. They replied with a photo of a working lamp post, not the one that is broken. Thus far, this company has FAILED miserably at keeping the promise stated on their company website: "At Onyx Capital Management, we set the utmost standards to provide care, support, and quality to our homeowners and Board Members." I have sent multiple emails and called a couple of times. I have been patient. But this latest replay is the last straw. Onyx Capital Management's failure in this case is completely unacceptable. ------------------------

Do not hire Omar and his company as a property manager. He is very unprofessional. They made an…read moreerror on the lease for a tenant expected to rent one of my properties and he put on the lease that I (the landlord) would be responsible for utilities when I clearly sent emails stating the tenant would be responsible. I called him and he started out by yelling at me and told me if I didn't like it then terminate my agreement. In addition, he didn't require the applicant to include everyone living in the house to be on the lease. I changed property management companies and he refused to give the tenant their deposit back. He was also emailing me from one of the email address and it kept coming back invalid when I responded. I was hesitant about working with this company initially but decided to move forward and that was a big mistake.

If I could rate this business less I would. I have been dealing with this property management…read more(Omar) for over a year. Omar has consistently lied , mislead me in the entire process of me renting my home! As of date, I still have a tenant in my home, who has paid rent late and now who hasn't paid rent in almost 3 months. This entire time, Omar from Advance Property Management in the State of Delaware has neglected to send late notices to tenants but charge late fees (that he keeps) and has never filed in the local court for a failure to pay rent! There has been many, many errors, obvious neglect, and misinformation from Omar of Advanced Property Management! I'm truly distraught, angry and still in complete shock! I'm currently seeking legal advice which is going to be another expense! I warn you DO NOT USE ADVANCED PROPERTY MANAGEMENT COMPANY! This company will cause you huge expenses and refuse to properly manage your rental!

When we first started with Scout Properties, things were great. Our first manager, Nick, was…read moreprofessional and easy to reach. But after Victor took over, everything went downhill fast. I'm not sure Victor ever really knew who we were and I can't be sure he ever visited the apartment before things really went to crap. He completely missed a major toilet leak--even after the tenant moved out--which left us with a cumulative $5,773.14 water bill. Then Scout didn't handle the tenant's voucher renewal properly, with no warning to us, which made the tenant move out early and cost us rental income. Even worse, we've now been stuck for several months without a tenant and have had to cover all the turnover costs ourselves. Despite that, Scout still charged their full management fees while barely responding to us. All of a sudden, Scout dropped us as clients (including our neighbors who were clients also), kept the fees, and stopped returning calls. Our next‑door neighbors had the same experience -- and told us their tenant was even offered an apartment at another property managed by Scout. Everything started fine but turned into one expensive, stressful mess. Don't hire Scout Properties unless you want poor communication, big bills, and months of lost rent.

You get what you pay for, their units aren't that expensive, and it's for a reason. I thought I…read morescored a deal when I recently moved into a unit on Bunker Hill Rd (early June) managed by this team, however, I have had a mixed experience. While some communication has been responsive, the overall condition of the apartment and follow-through on certain issues have been disappointing. Upon move-in, the unit was not thoroughly cleaned. There were hardened food splatters in the microwave, a dirty stovetop, stained cabinets, filthy outlet covers and light switches, and windows that looked like they had never been cleaned. One of the bedroom windows didn't open at all. The living room and bedroom floors were also worn and splintered--rough enough to tear pieces off my mop while I was cleaning. I submitted an inspection report with photos and received a response from the property manager acknowledging the concerns. A bathroom wall hole was patched (though the repair was done without any coordination or notice), and I was told the chipped toilet tank issue was being reviewed with the landlord. As of now, I haven't received a follow-up. I was also told the technician would be reminded to be more mindful of cleanliness, as the workspace left behind wasn't ideal. The most concerning issue, however, was finding a roach inside the microwave--before I had even used it. That was the final factor that led me to submit an early lease termination notice 22 days after receiving the keys. I'm giving 3 stars because rent payment through the portal was convenient, and Victor did respond to some of my concerns (however, it felt like he never responds to an email in its entirety). But the move-in experience, unresolved maintenance issues, and poor communication has bothered me entirely. I hope more attention is given to preparing units for future tenants and being more efficient in communication.

I found out that we were having a snowstorm the morning it began to accumulate and thought that…read morethere was no way we'd find someone to plow us out. I googled snow removal here in Elkton and found Davis. A half hour later I heard the plow coming up our steep and long driveway. Mr. Davis was kind, thorough and reasonably priced. He not only plowed but salted too both driveway and walkway. I'm going to use his services year round!

Davis Estate Services manages my property in MD when I'm out of state and I only have great things…read moreto say about them. Mr. Davis has always taken great care of my property and puts my mind at ease knowing my property is in good hands. It always looks pristine. Highly Recommend their services all around.

You must use this linen service - they provide everything. I was reluctant to order towels due to a…read moreformer bad experience in OBX. Boy, was i wrong - they were hotel quality. All was delivered on time, beautifully presented, clean and ready to use - easily marked. Thanks again for making my trip trouble free!! Will be a returning cusomer for sure!

Great customer service! They were so nice and helpful. Everything we ordered arrived as expected,…read morewas super clean and organized. This made our trip and packing up so much easier. So glad I found this company.