I made an apt to see an apt on a Sunday, the lady told me "she could be relaxing but would do it…read moresince we needed an apt fast" We show up ten min early and wait another ten minutes no one shows, we called and texted her phone was off. No show....complete no show...we drove an hour for nothing at 9 am on Sunday morning. Another rental agent called me that monday set up an appt and boom I am in the place and love it! Thanks !

If I could give zero stars I would. They are scammers. I'm a property owner of multiple properties…read more After over 2 years with them I couldn't turn a profit. They would constantly send their crew for maintenance taking almost all income. All maintenance was not itemized. On reports it only showed labor and supplies but not what was purchased or labor performed. I call and complained this practice is a bank check. I was time their software couldn't itemize. I was even told by one of their subcontractors not to fix it properly and do what you're told. He said he had to tell me because it wasn't right. He knew he would be back to charge me again. RUN!

Our townhouse community went downhill since this company took over. I tried to excuse the multiple…read moretimes they overcharged us on rent or other charges due to the initial transition but it seems to be a long-standing, repeated occurrence. I need to keep a sharp eye on my invoices so that I catch the over-charges when they happen. This company has a very high turnover of office staff, while the previous company kept the same wonderful employees for nearly a decade. Every new person who works in the leasing office seems great but they don't last long. This results in frequent chaos of the daily operations of the community. Lately, I can't even get a live person on the phone and am not getting responses after multiple emails, phone calls, and messages through the resident portal. Things have reached an all time low as they can't seem to keep up with the very basic task of running the trash compactor, which is typically as simple as inserting a key and pushing a button. On multiple occasions we have had about an 8 feet wide area outside of the trash compactor that was piled with garbage. This place that I used to love as my home is now an embarrassment and a hazard. One of the nice amenities here used to be the indoor pool but now it appears to be a health hazard with mold growing on one of the ledges and the water having a murky appearance it never had before. The company also raised rent by $300 per month in one shot when they initially took over. They also demanded copies of everyone's birth certificates, which legally they are permitted to do, but is not normal, and felt very intrusive and questionable. In all of my years of renting, no one has requested these documents.

It sickens me to read all this horrible experiences people have had to go through and it is exactly…read morewhat my family is going through with Capano right now. Not only did they hold our deposit of $1,995 but they also slapped us with an additional $880 for carpet replacement and kitchen countertop. The same Jessica that I seen mentioned in the comments ripping off peoples hard earned money...

Just received great experience, quick and prompt! My contact and request was meet with a can do…read morespirit, how refreshing!

When I first moved into my current home, a different management company was in charge. Draconian…read morepolicies, overbearing rules and enforcement, and office staff that must have taken a customer service course and did the exact opposite of what they learned. A couple of years ago, SoJay took over. The difference is night and day. SoJay has a pleasant, helpful staff that responds quickly. When I have a problem, question, or dispute, I am treated with respect. I feel like SoJay gets it... an HOA exists to serve the community and make it a better place to live. When that HOA is managed by a company who employs a staff that acts with professionalism and common sense, everyone wins.

Horrible landlord doesn't know how to talk to people. Absolutely disrespectful. Property is not…read morewell kept and maintenance is hard to even get scheduled let alone come out to do work. Will most definitely try to screw you out of money anyway they can. Avoid at all costs

Bud is a very unprofessional slum Lord. They don't fix their property and takes weeks to contact…read moreyou back. He's very rude and screams to he's tenants. He rents the property damaged and when you move he blames the tenants for the damages that was already there. Total scam. I don't know how this business is still running. He is the definition of taking "advantage of people". If there was a zero rating this property management deserve it.

Dear Jon Mastriana,…read more I openly & forthrightly appreciate & accept your offer of recompense, & as I endeavor to find my footing in my new community, every little bit of assistance will provide a measure of relief & security. As I previously communicated with you -- living conditions at my rental address were egregiously substandard, bordering on disgraceful. While I believe the agreed upon rent stated in the lease was fair and appropriate given the quality of my living arrangements several years ago when I first moved in, I now feel that I am - if I may be frank - paying for the privilege of squatting in an abandoned brick building on a skid row of gentrifying fraternity houses. Please allow me to explain - as I don't level this criticism lightly. Over the last year alone, living conditions at the Benny Street address have slipped from "Bad, but Tolerable" to "Uninhabitable." And this ought not come as any surprise, as I believe I have made every attempt at clear & open communication with the leasing management company, the answering service, yourself, and all the stakeholders involved during my tenure there. I have voiced my concerns as they have arisen, and for the first several years before the COVID pandemic, management & maintenance were relatively responsive to my & my neighbors service requests. However, for the last 2 or 3 years, I have endured rather precarious and inconsistent living conditions during the winter months as the building's old heating mechanisms, thermostats, & furnace have been annually stressed to their breaking points. Each year, while I am certainly grateful for the expedient service calls of the handymen who manage to MacGyver together quick stopgap fixes to keep the pipes from freezing and keep the warm ventilation flowing from the baseboard heaters, each solution has necessarily become more and more intolerable as these are mere band-aids on much more fundamental and urgent issues. For the last calendar year - concerning my heating - I was at the mercy of my downstairs neighbors, as the most recent stopgap fix to my broken heating problem was to somehow or another jerry-rig our malfunctioning thermostat so that my heaters now responded only & expressly to the setting adjustments made to the thermostat downstairs. I suspect rodents have invaded the building, as well. Thank you for your graciousness, empathy, professionalism, & generosity of spirit as we navigate this fraught situation. It means quite a lot to me that you are so open to speaking (& dialoguing!) with me concerning all of this. Your patience, tact, & consideration in this matter have not gone unnoticed, & are especially appreciated. I don't believe it is a particularly bold assertion to make that communication -- like diplomacy -- is more an art than a science; email & social distancing have rapidly transformed many of the power dynamics & modes of collegiality I fondly remember BC (BEFORE COVID). I would like to try a different approach by explaining why I am, quite frankly, desperate for the security deposit to make myself whole. I fostered two house rabbits from the Southeastern PA-Delaware House Rabbit Society in Newport, Delaware after leaving the Benny St rental apartment. Dawn -- the harlequin rabbit -- is 7-years-old, and Satoshi -- the lionhead bunny -- is 3-years-old; they were a bonded pair of domesticated rabbits that had been rescued by the Newport shelter during the pandemic as their previous human suffered financial hardship & housing insecurity & was left with no other alternative than to part with their beloved pets & friends in the hope of providing them with a better life. My precarious housing situation at the Benny St. apartment nearly drove me to suicide, Jon. I respect that this is a taboo & stigmatized topic, however I believe it is important that people understand that major depression is often accompanied by suicidal ideations, & I was depressed. What saved my life, in the end, was the love of my family, as well as the adoption of the innocent, curious, unconditionally loving Dawn & Satoshi. Over the last several months since adopting Dawn, because of her advanced age, she has experienced a few health complications & medical emergencies requiring anesthesia, inpatient surgery & overnight observation, & an intensive, lengthy regimen of antibiotics, gabapentin painkillers, glaucoma eye drops, colloidal silver & manuka honey for infection, et cetera. Dawn saved my life, & so I owe her a life debt. I've maxed out three credit cards to pay for my rabbits' medical treatment, & with rising interest rates, I am now under the gun to pay off this debt before the interest payments become unwieldy & out-of-control. I understand that this is not of your particular concern, Jon; I just really, really need a break. Thank you for your consideration of my request for your own money. Sincerely, with profound humility, Christopher Tharp

Unprofessional and worst service ever, do not do business with them if you have a choice.read more

I was moving from the Bay Area in California to Wilmington, Delaware and had a real estate agent…read moreshow me around rentals while I was in town for 2 weeks. I saw a great looking apartment, filled out an application, and was accepted. That's where it all went downhill. Beware of White Robbins Property Management Company. They will drag their feet, ignore your maintenance requests, act like you are bothering them. It seems to take at least 4-5 texts or emails to get 1 issue taken care of. So many broken items in the apartment when I took occupancy and White Robbins was very very very slow to set up repairs and always questioned if something was actually broken. I had just taken occupancy! It's been a very frustrating experience dealing with this company and my advise is -- if you can find another property management company, do!

I have been living in my rental for 5 months. I have roaches and centipede in the kitchen and the…read morecompany will not do anything about them. They post bills to your account, and I have never been able to see the bills they post. When they post the bill it shows up as LATE! on the day they post bill. I have to call every month to get Stacy to email any bills posted to my account. I am ready to submit a complaint to the Delaware Real Estate Commission on White Robbins Account p! Stacy and the Trucker (the Broker) are both rude and treat tenants like SH*T. I would suggest anyone looking to rent from White Robbins Property Management - YOU SHOULD MOVE ON unless you want to be calling every month with issues that do not get addressed. The customer service and management get a 0 rating. I will never use this company again!

Quick response and thorough. They made the transition seamless for me. They were able to work with…read morethe former property manager to get all of the necessary paperwork and I didn't have to do it. Pricing is fair and they were flexible in the area that I needed without any hesitation.

Evan was great! He was responsive and the apt was rented quickly. The tenant was also great…read morequality.

I lived at the Trolley Square Apartments managed by Bernard Management for 2 years with landlord…read moreand direct contact Allison. The experience was truly a pleasure! The apartment was clean, spacious, and had up to date appliances. Our balcony off the second bedroom was our favorite part! Any maintenance request was taken care of promptly and management was always kind and understanding. There was the perfect amount of landlord/tenant communication and new policies/procedures were never a surprise. We were sad to leave Bernard Management Group but recommend this company and their living spaces to all who are considering working with them!

I recently moved out of one of their Trolley Square apartments after two years and will definitely…read moremiss it!! Allison was a great landlord with quick responses and the maintenance staff was very professional and helpful. It is a prime location and being able to park in the shopping center lot was a major bonus.

Update 2026/03/05:…read more The maintenance issue was resolved on March 2, 2026. After I posted the February 26, 2026 review (see below) and emailed multiple people at Onyx Capital Management on February 26, 2026, Mr. Zachary G., the maintenance manager, personally intervened, reviewed my video evidence accurately, apologized and took full accountability for an initial vendor error. He ensured the repair was completed promptly and followed up with professionalism. I am updating this review to reflect that the operational failure was eventually corrected. However, I am raising this review from a 1-star to only a 3-star rating because the administrative process remains a concern. The general manager, Ms. Victoria L., prematurely dismissed my concern and deleted my community post shortly after it was uploaded. She also posted a public comment stating that the lamppost had been fixed, based on an inaccurate assessment of my video evidence. Furthermore, she did not reach out directly to clarify or correct that public statement once the error was identified. While the maintenance leadership is professional and capable, the administrative side of the business still has significant room for growth regarding transparency, due diligence, and resident communication. ------------------------------------------ Feb 26, 2026 My HOA has Onyx Capital Management as our management company. On 11/28/2025 I submitted a maintenance request for the replacement of a lightbulb of the lamp post facing my rear door. As for 2/26/2026, almost 3 months later, the lightbulb is still not replaced. I sent video evidence that it is not fixed. They replied with a photo of a working lamp post, not the one that is broken. Thus far, this company has FAILED miserably at keeping the promise stated on their company website: "At Onyx Capital Management, we set the utmost standards to provide care, support, and quality to our homeowners and Board Members." I have sent multiple emails and called a couple of times. I have been patient. But this latest replay is the last straw. Onyx Capital Management's failure in this case is completely unacceptable. ------------------------

I'm President of the Cobblestones At Chestnut Hill Homeowner Association and contacted Onyx when…read moreThe Board decided to end the management contract we inherited. I was comfortable negotiating terms with Vicky and Zach and I knew they understood every concern and past mistakes the new Board didn't want to repeat. Our Onyx contract is still only 4 months old but after our community town-hall tonight, The Board and and community have expressed nothing but praise for our new management company. Our files, documents, investments, and our money is respected. The quality of work contractors they have recommended and brought to us have exceeded expectations. Onyx is who you MUST use for management If you are a mindful, honest, and caring HOA Board that wants to move your neighbors to be excited, activated, and hopeful.