Dear Jon Mastriana,…read more I openly & forthrightly appreciate & accept your offer of recompense, & as I endeavor to find my footing in my new community, every little bit of assistance will provide a measure of relief & security. As I previously communicated with you -- living conditions at my rental address were egregiously substandard, bordering on disgraceful. While I believe the agreed upon rent stated in the lease was fair and appropriate given the quality of my living arrangements several years ago when I first moved in, I now feel that I am - if I may be frank - paying for the privilege of squatting in an abandoned brick building on a skid row of gentrifying fraternity houses. Please allow me to explain - as I don't level this criticism lightly. Over the last year alone, living conditions at the Benny Street address have slipped from "Bad, but Tolerable" to "Uninhabitable." And this ought not come as any surprise, as I believe I have made every attempt at clear & open communication with the leasing management company, the answering service, yourself, and all the stakeholders involved during my tenure there. I have voiced my concerns as they have arisen, and for the first several years before the COVID pandemic, management & maintenance were relatively responsive to my & my neighbors service requests. However, for the last 2 or 3 years, I have endured rather precarious and inconsistent living conditions during the winter months as the building's old heating mechanisms, thermostats, & furnace have been annually stressed to their breaking points. Each year, while I am certainly grateful for the expedient service calls of the handymen who manage to MacGyver together quick stopgap fixes to keep the pipes from freezing and keep the warm ventilation flowing from the baseboard heaters, each solution has necessarily become more and more intolerable as these are mere band-aids on much more fundamental and urgent issues. For the last calendar year - concerning my heating - I was at the mercy of my downstairs neighbors, as the most recent stopgap fix to my broken heating problem was to somehow or another jerry-rig our malfunctioning thermostat so that my heaters now responded only & expressly to the setting adjustments made to the thermostat downstairs. I suspect rodents have invaded the building, as well. Thank you for your graciousness, empathy, professionalism, & generosity of spirit as we navigate this fraught situation. It means quite a lot to me that you are so open to speaking (& dialoguing!) with me concerning all of this. Your patience, tact, & consideration in this matter have not gone unnoticed, & are especially appreciated. I don't believe it is a particularly bold assertion to make that communication -- like diplomacy -- is more an art than a science; email & social distancing have rapidly transformed many of the power dynamics & modes of collegiality I fondly remember BC (BEFORE COVID). I would like to try a different approach by explaining why I am, quite frankly, desperate for the security deposit to make myself whole. I fostered two house rabbits from the Southeastern PA-Delaware House Rabbit Society in Newport, Delaware after leaving the Benny St rental apartment. Dawn -- the harlequin rabbit -- is 7-years-old, and Satoshi -- the lionhead bunny -- is 3-years-old; they were a bonded pair of domesticated rabbits that had been rescued by the Newport shelter during the pandemic as their previous human suffered financial hardship & housing insecurity & was left with no other alternative than to part with their beloved pets & friends in the hope of providing them with a better life. My precarious housing situation at the Benny St. apartment nearly drove me to suicide, Jon. I respect that this is a taboo & stigmatized topic, however I believe it is important that people understand that major depression is often accompanied by suicidal ideations, & I was depressed. What saved my life, in the end, was the love of my family, as well as the adoption of the innocent, curious, unconditionally loving Dawn & Satoshi. Over the last several months since adopting Dawn, because of her advanced age, she has experienced a few health complications & medical emergencies requiring anesthesia, inpatient surgery & overnight observation, & an intensive, lengthy regimen of antibiotics, gabapentin painkillers, glaucoma eye drops, colloidal silver & manuka honey for infection, et cetera. Dawn saved my life, & so I owe her a life debt. I've maxed out three credit cards to pay for my rabbits' medical treatment, & with rising interest rates, I am now under the gun to pay off this debt before the interest payments become unwieldy & out-of-control. I understand that this is not of your particular concern, Jon; I just really, really need a break. Thank you for your consideration of my request for your own money. Sincerely, with profound humility, Christopher Tharp

Unprofessional and worst service ever, do not do business with them if you have a choice.read more

My name is Tony and I've been living here in Brandywine Village on route 202 for 5 + years. They…read moreare serviced by First Service Residential of Wilmington. In that five years I've had a few small issues and I must say they were probably taken care of. Anything that we have requested they have taken care of and looked at and explained everything that was done. I am extremely happy for being here. Keep up the good work. Regards Tony

I am very pleased with the services provided by Samantha Summer of First Service Residential. She…read morehas become our property manager. Samantha has very good communication skills. Work has been done on a timely manner. I would recommend her.

I found out that we were having a snowstorm the morning it began to accumulate and thought that…read morethere was no way we'd find someone to plow us out. I googled snow removal here in Elkton and found Davis. A half hour later I heard the plow coming up our steep and long driveway. Mr. Davis was kind, thorough and reasonably priced. He not only plowed but salted too both driveway and walkway. I'm going to use his services year round!

Davis Estate Services manages my property in MD when I'm out of state and I only have great things…read moreto say about them. Mr. Davis has always taken great care of my property and puts my mind at ease knowing my property is in good hands. It always looks pristine. Highly Recommend their services all around.

I lived at the Trolley Square Apartments managed by Bernard Management for 2 years with landlord…read moreand direct contact Allison. The experience was truly a pleasure! The apartment was clean, spacious, and had up to date appliances. Our balcony off the second bedroom was our favorite part! Any maintenance request was taken care of promptly and management was always kind and understanding. There was the perfect amount of landlord/tenant communication and new policies/procedures were never a surprise. We were sad to leave Bernard Management Group but recommend this company and their living spaces to all who are considering working with them!

I recently moved out of one of their Trolley Square apartments after two years and will definitely…read moremiss it!! Allison was a great landlord with quick responses and the maintenance staff was very professional and helpful. It is a prime location and being able to park in the shopping center lot was a major bonus.

If I could give zero stars I would. They are scammers. I'm a property owner of multiple properties…read more After over 2 years with them I couldn't turn a profit. They would constantly send their crew for maintenance taking almost all income. All maintenance was not itemized. On reports it only showed labor and supplies but not what was purchased or labor performed. I call and complained this practice is a bank check. I was time their software couldn't itemize. I was even told by one of their subcontractors not to fix it properly and do what you're told. He said he had to tell me because it wasn't right. He knew he would be back to charge me again. RUN!

Genesis and the rest of the staff are some arrogant and rude characters . They are all there for no…read moreprofessional reason, simply to take calls and tell you whoever person that is in charge of whatever reason you are calling for is busy/ is not available/ is currently ooo. No nobody there takes initiative. Terrible customer service, no consistency in any of their words. Would greatly recommend to avoid.

We used Ty as our realtor during a huge cross country move. He was beyond helpful during the…read moreprocess and made us feel so prepared to purchase a home without seeing it in person. He worked around our 3 hour time difference and would give us virtual tours, making sure to show us every detail of the homes and neighborhoods - including any imperfections. He was extremely honest and truly helped relieve so many of our anxieties during this time. We couldn't imagine anyone else guiding us though this process any better. He showed our family nothing but kindness and professionalism and we are so thankful to be in our new home! If we ever have to buy or purchase again in Delaware we will definitely be calling Ty!

Nothing more you could ask for in a realtor. He was kind and knowledgeable. Took a nervous first…read moretime experience and turned it into a celebration! Thanks Ty for everything!!!

Jeffrey Custis was recommended to me by FastExpert.com. I called and him and told him what I was…read morelooking for. After 5 days of not hearing from him, I sent him an email shoutout, asking him why he hasn't sent me any listings to look at. He responded by stating he would give me access to his MLS listings that I could look thru and then give him a call when I see something I like. In other words, he was telling me that I should do the legwork of finding the property, even though he would receive the sales commission. I really don't understand the mentality of some of these realtors. They want to do very minimal work for their commissions! It's so very sad. This is the send time I've been disappointed by the customer service at this company.

There is an agent's name Sigfredo, he is the worest agent i have ever meet, he is not responsible…read moreand dishonnest, never have him to be your agent, if you come up something with the landlord, he will not help you at all, all he do is push you away, let yourself to deal with the probelm.

I was asked to apply for a house on 09/11/2023 at 8:30pm for $50 nonrefundable fee to turn around…read moreand receive a notification that the house has been given away 09/12/2023 at 8:31am the next morning! SO basically, if I would have paid my money last night, I would have wasted my time and money! Thier response was their houses move fast and a lot of ppl applied. ALSOOOO...You try to apply for one property and Scott Street address always shows up! Given fraud vibes/ or shall say unprofessionalism with application management.

Have worked with DRM a few times, they were professional and helpful. Laura and Jane are great to…read morework with, definitely recommend

Do not hire Omar and his company as a property manager. He is very unprofessional. They made an…read moreerror on the lease for a tenant expected to rent one of my properties and he put on the lease that I (the landlord) would be responsible for utilities when I clearly sent emails stating the tenant would be responsible. I called him and he started out by yelling at me and told me if I didn't like it then terminate my agreement. In addition, he didn't require the applicant to include everyone living in the house to be on the lease. I changed property management companies and he refused to give the tenant their deposit back. He was also emailing me from one of the email address and it kept coming back invalid when I responded. I was hesitant about working with this company initially but decided to move forward and that was a big mistake.

If I could rate this business less I would. I have been dealing with this property management…read more(Omar) for over a year. Omar has consistently lied , mislead me in the entire process of me renting my home! As of date, I still have a tenant in my home, who has paid rent late and now who hasn't paid rent in almost 3 months. This entire time, Omar from Advance Property Management in the State of Delaware has neglected to send late notices to tenants but charge late fees (that he keeps) and has never filed in the local court for a failure to pay rent! There has been many, many errors, obvious neglect, and misinformation from Omar of Advanced Property Management! I'm truly distraught, angry and still in complete shock! I'm currently seeking legal advice which is going to be another expense! I warn you DO NOT USE ADVANCED PROPERTY MANAGEMENT COMPANY! This company will cause you huge expenses and refuse to properly manage your rental!