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    7 years ago

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    Mastriana John J Jr CPM - Rodents have invaded the building and are now maneuvering throughout the house to escape the freezing cold nights.

    Mastriana John J Jr CPM

    (5 reviews)

    This is a top-notch property management company!…read more I rented an apartment in Newark, DE that was managed by Mastriana property mgmt. and had an outstanding experience with it. In particular: * The apartment I rented was very nice in every way; bright, spacious, and in good condition. * Mastriana Property was extremely proactive about fixing things in the apartment. Rarely did I have to call them about a complaint, and when I did, it was fixed ASAP. More commonly, I had the experience that they would simply keep the building in top-shape without waiting for problems to arise. Once they came in and did some nice improvements in my bathroom without my request! * They were always professional about notifying me when they needed to enter the apartment to do work or to show it. * The pricing on the unit was very reasonable, being highly competitive with the market price of similar units, and including heat and hot water in the cost of rent. * John Mastriana returns calls promptly and is very easy to deal with. When you call, sometimes he answers, and he has an answering service (a human, not a machine) when he is unavailable. He was very flexible about allowing me to extend my lease for a single month in order to facilitate my next move. * My full security deposit was returned upon my moving out. (I did leave the apartment in good condition.) I would recommend this company wholeheartedly. It is by far the best property management company I have ever dealt with.

    Dear Jon Mastriana,…read more I openly & forthrightly appreciate & accept your offer of recompense, & as I endeavor to find my footing in my new community, every little bit of assistance will provide a measure of relief & security. As I previously communicated with you -- living conditions at my rental address were egregiously substandard, bordering on disgraceful. While I believe the agreed upon rent stated in the lease was fair and appropriate given the quality of my living arrangements several years ago when I first moved in, I now feel that I am - if I may be frank - paying for the privilege of squatting in an abandoned brick building on a skid row of gentrifying fraternity houses. Please allow me to explain - as I don't level this criticism lightly. Over the last year alone, living conditions at the Benny Street address have slipped from "Bad, but Tolerable" to "Uninhabitable." And this ought not come as any surprise, as I believe I have made every attempt at clear & open communication with the leasing management company, the answering service, yourself, and all the stakeholders involved during my tenure there. I have voiced my concerns as they have arisen, and for the first several years before the COVID pandemic, management & maintenance were relatively responsive to my & my neighbors service requests. However, for the last 2 or 3 years, I have endured rather precarious and inconsistent living conditions during the winter months as the building's old heating mechanisms, thermostats, & furnace have been annually stressed to their breaking points. Each year, while I am certainly grateful for the expedient service calls of the handymen who manage to MacGyver together quick stopgap fixes to keep the pipes from freezing and keep the warm ventilation flowing from the baseboard heaters, each solution has necessarily become more and more intolerable as these are mere band-aids on much more fundamental and urgent issues. For the last calendar year - concerning my heating - I was at the mercy of my downstairs neighbors, as the most recent stopgap fix to my broken heating problem was to somehow or another jerry-rig our malfunctioning thermostat so that my heaters now responded only & expressly to the setting adjustments made to the thermostat downstairs. I suspect rodents have invaded the building, as well. Thank you for your graciousness, empathy, professionalism, & generosity of spirit as we navigate this fraught situation. It means quite a lot to me that you are so open to speaking (& dialoguing!) with me concerning all of this. Your patience, tact, & consideration in this matter have not gone unnoticed, & are especially appreciated. I don't believe it is a particularly bold assertion to make that communication -- like diplomacy -- is more an art than a science; email & social distancing have rapidly transformed many of the power dynamics & modes of collegiality I fondly remember BC (BEFORE COVID). I would like to try a different approach by explaining why I am, quite frankly, desperate for the security deposit to make myself whole. I fostered two house rabbits from the Southeastern PA-Delaware House Rabbit Society in Newport, Delaware after leaving the Benny St rental apartment. Dawn -- the harlequin rabbit -- is 7-years-old, and Satoshi -- the lionhead bunny -- is 3-years-old; they were a bonded pair of domesticated rabbits that had been rescued by the Newport shelter during the pandemic as their previous human suffered financial hardship & housing insecurity & was left with no other alternative than to part with their beloved pets & friends in the hope of providing them with a better life. My precarious housing situation at the Benny St. apartment nearly drove me to suicide, Jon. I respect that this is a taboo & stigmatized topic, however I believe it is important that people understand that major depression is often accompanied by suicidal ideations, & I was depressed. What saved my life, in the end, was the love of my family, as well as the adoption of the innocent, curious, unconditionally loving Dawn & Satoshi. Over the last several months since adopting Dawn, because of her advanced age, she has experienced a few health complications & medical emergencies requiring anesthesia, inpatient surgery & overnight observation, & an intensive, lengthy regimen of antibiotics, gabapentin painkillers, glaucoma eye drops, colloidal silver & manuka honey for infection, et cetera. Dawn saved my life, & so I owe her a life debt. I've maxed out three credit cards to pay for my rabbits' medical treatment, & with rising interest rates, I am now under the gun to pay off this debt before the interest payments become unwieldy & out-of-control. I understand that this is not of your particular concern, Jon; I just really, really need a break. Thank you for your consideration of my request for your own money. Sincerely, with profound humility, Christopher Tharp

    Advanced Property Management

    Advanced Property Management

    (2 reviews)

    Do not hire Omar and his company as a property manager. He is very unprofessional. They made an…read moreerror on the lease for a tenant expected to rent one of my properties and he put on the lease that I (the landlord) would be responsible for utilities when I clearly sent emails stating the tenant would be responsible. I called him and he started out by yelling at me and told me if I didn't like it then terminate my agreement. In addition, he didn't require the applicant to include everyone living in the house to be on the lease. I changed property management companies and he refused to give the tenant their deposit back. He was also emailing me from one of the email address and it kept coming back invalid when I responded. I was hesitant about working with this company initially but decided to move forward and that was a big mistake.

    If I could rate this business less I would. I have been dealing with this property management…read more(Omar) for over a year. Omar has consistently lied , mislead me in the entire process of me renting my home! As of date, I still have a tenant in my home, who has paid rent late and now who hasn't paid rent in almost 3 months. This entire time, Omar from Advance Property Management in the State of Delaware has neglected to send late notices to tenants but charge late fees (that he keeps) and has never filed in the local court for a failure to pay rent! There has been many, many errors, obvious neglect, and misinformation from Omar of Advanced Property Management! I'm truly distraught, angry and still in complete shock! I'm currently seeking legal advice which is going to be another expense! I warn you DO NOT USE ADVANCED PROPERTY MANAGEMENT COMPANY! This company will cause you huge expenses and refuse to properly manage your rental!

    Bc Communities - propertymgmt - Updated May 2026

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