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    Delaware Orthodontics

    5.0 (1 review)
    Closed 8:00 am - 4:45 pm

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    5 years ago

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    Delaware Smile Center

    Delaware Smile Center

    2.8
    (20 reviews)
    1.6 mi

    I'm very thankful to the staff at DSC. I've been going there for abt 2 yrs, and I've not had a…read moresingle bad experience. To be honest, I've actually given them reasons to be frustrated at times, by rescheduling appts, and not always doing the simple preventative care they ask of me. Everyone is in business to make money, but these folk also show care for their clients -- these 2 paradigms are not mutually exclusive, and their great service is a testament to that. Michael B.

    Be very cautious if you ever need a second opinion or your medical history from Delaware Smile…read moreCenter. After this office recommended a full mouth restoration costing $55,000-$60,000 instead of a standard whitening treatment, I requested my complete dental records to seek an independent evaluation. In explicit violation of federal HIPAA Right of Access regulations, this clinic refused to hand over my usable files. They sent only compressed, low-resolution thumbnail sheets of my X-rays and intraoral photographs that are completely unusable for diagnostic purposes by any other doctor. When pressed for my full file, the office explicitly stated in writing: "At this time, no treatment plans are available, and I cannot release the doctor's clinical notes." Under federal law, a dental office cannot legally refuse to release your clinical notes or withhold diagnostic-quality records. Because of their written refusal to provide my legal health history, I have formally filed regulatory complaints against Delaware Smile Center with both the U.S. Department of Health and Human Services (HHS) for HIPAA violations and the Delaware Board of Dentistry and Dental Hygiene. Please protect your patient rights and go elsewhere. UPDATE (July 16, 2026): After I notified the office that I filed formal state and federal complaints, they finally emailed my files--but they deliberately degraded the medical evidence. They intentionally converted all of my original, digital clinical intraoral photographs into black-and-white files. This is a direct violation of HIPAA Privacy Rule 45 CFR § 164.524, which legally requires providers to supply records in the exact form and format requested if readily producible. Grayscale photos strip away critical diagnostic data, making it impossible for a new dentist to properly evaluate soft tissue and gum health. They are continuing to actively block my right to a usable second opinion.

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    Dr. Sophia Usmani
    Dr. Sophia Usmani
    Dr. Saqib Usmani
    Dr. Saqib Usmani
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    Delaware Orthodontics - orthodontists - Updated August 2026

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