When I entered the store I was the only customer in the lobby. I stood at the counter for about 4 to 5 minutes looking at the menu board. There was nobody at the front counter, and from my vantage point I saw nobody in the kitchen area. After waiting with no attention from staff I decided to move toward the left of the counter to see if anyone was behind the counter in the kitchen at all. Recalling that when I was getting out of my vehicle there was a female leaving the store without a carryout bag. She may have been a employee not sure. Like I said once I moved away from the register toward the left of the counter I saw a female employee in the back talking to someone in an office. I then stood there to see how long it would take for her to notice me at the front counter without me saying anything. She continued talking for another two minutes. Then The person she was talking to in the office came out into the kitchen. She saw me and said, Oh, she will be right with you. Once the cashier came to the register I said "I was wondering how long it was going to take you to get here and take my order." She said nothing. She never apologized for her tardiness, nor for my extended wait, while she engrossed herself in personal conversation in the back kitchen at the door of the office. She took my order, told me my total, took my money and gave me my change. She never told me the amount of change due back to me. She gave me my order yet still said nothing. There was no Thank You, no Come Back Again, no I am Sorry for your wait, No Nothing. On the receipt the host name was Mayra. Order# 75 01/08/2017 @ 2:59 pm
The cashier customer service was horrible. My last visit to Del Taco was over 2 years ago. Having this type of experience reminds me why I always pass by without stopping, especially when there is a Taco Bell directly across the street.
Both staff members on duty needs to be retrained on customer service. The manager that came out of the office and the employee who stood at the office door for over 5 minutes before acknowledge my presence in the store. Neither employee apologized to me for my long wait at the counter while both of them were engrossed in an extensive personal conversation. Fast food employees have been on the Local and National News demanding an increase in pay of $15.00 per hour. Well, in my opinion the customer is not being serviced promptly nor in a courteous manner the audacity of these employees requesting more money so that they can ignore customers and treat us as we don't matter. With this lack of compassion and empathy customers might as well deal with robots, computers, and other devices to take orders, prepare orders, take money, and dispense change, and over all welcome you, and then thank you for your visit. At least the self-serve ordering robot/kiosk will be more courteous then my recent visit with uncaring humans read more