The business name is actually "Quality Therapy & Wellness"…read more I had been happy with the therapy I was receiving, which makes this experience especially disappointing. On the day of my appointment, my dog became suddenly ill, so I called ahead to explain the situation and let the office know I would either be a few minutes late or would need to reschedule. Rather than receiving any understanding, I was immediately told that being more than 15 minutes late would result in a $40 fee. I understand that offices have policies, but I believe there should also be room for compassion when someone calls ahead because of an unexpected emergency. I wasn't a no-show--I made the effort to notify the office and was even willing to have a shorter appointment if that would have helped. I sent the office an email to make the owner aware and never received a response. Unfortunately, this experience has left me feeling unappreciated as a client. The quality of the therapy was good, but front desk, customer service and empathy are just as important. I hope the office will reconsider how situations like this are handled in the future.

This review has two parts. The first part is for the benefit of United Healthcare enrollees and…read morewill contain the complaint we filed with the BBB against Quality Therapy and Wellness on March 14, 2025. The second part is for anyone interested. First part: "Starting in January 2025, Quality Therapy and Wellness in Yuma, AZ (QTW henceforth) informed its clientele that it would not be accepting any new patients covered by United Healthcare (UHC henceforth.) We started with QTW in July 2024 under UHC, so as an existing patient, my wife was covered in 2025. On February 13, 2025, my wife was evaluated by one of the doctors and told that she was making excellent progress in recovering from a stroke under QTW's tutelage. He said that she was an exemplary patient and that they looked forward to her continuing with QTW. However, for "insurance purposes," it was prudent for her to take a "pause" (their word) from therapy for about a month and then return. The front desk staff was aware of this and agreed. Now one month later with the pause finished, we obtained a new physical therapy prescription from my wife's PCP, as is insurance practice, to continue with QTW. Upon contacting QTW to resume therapy, we were told that this was impossible since she had been "discharged" from the facility. For this reason, she would now be considered a "new patient" and thus excluded from UHC benefits with QTW. This is patently false and a pretext to remove us from QTW's UHC agreement. We feel profoundly lied to and defrauded by QTW. Subsequent, repeated attempts to make contact with QTW management to get a resolution were ignored. Hopefully, the BBB can look into this and bring about some good. The public should be aware of QTW's business practices. Thank you." Second part: Aside from QTW's business practices described above, we have been very happy with the level of care and attention that my wife received there. The therapists are knowledgeable, friendly, and helpful. For these reasons, we wish we could continue with QTW, but obviously, this won't happen. If possible, the first half of this review would have garnered zero stars and the second half five stars. Overall, we feel that even one star is generous for this business due to their unethical behavior toward us.

Is it possible to give maybe 10 stars? Asking for a friend. Ashley and Julia are wonderful human…read morebeings. I had knee surgery back home in Los Angeles in January. Given that I would be off my feet for a while, I felt the need to recover at my mom's home in Yuma. My mom had recommended another place, but when I saw On Track via yelp, I felt they would be a better fit for my needs. From the start, Ashley was quick to respond via email and super helpful with my plethora of questions. The team was able to get me in within a few days notice. Ashley and Julia are very efficient and we worked the full hour every time. I'm a very independent "I can do it on my own" kind of person. But with this surgery, I was out of my element. They made me feel at ease every time. There was an abundance of laughter and of course, serious moments. But they were my cheerleaders for the 10/11 weeks I was there. I am truly grateful for Ashley, Julia and Marina to get me back "On Trak" p.s. They also have really good coffee and cookie spot recommendations. Just ask! ;-)

From the owner: On TRAK Physical Therapy, PLLC is a locally owned outpatient rehabilitation and preventative…read moreclinic. Our goal is to provide quality care specifically tailored to each of our patients. We are working to accept most major insurances. Please call to schedule an appointment.

The 2 therapist ,( which have been fired) we're in care of me…read more Andre,was one , he did nothing to help me nothing he didn't assist me apparently there was 29 visits that I got no care for, and the female therapist that was helping him just let me go there and did very little to help me, . I'm very disappointed and very upset that my 29 visits were taken up and I have no help. I will be contacting the direct management. Now my friend is going and she's not getting proper care like this isn't good. She pays a copay and this is not okay David is Wonderful. He needs better helpers . And for me speaking up for my friend the heavy set man which I don't know his name 4th avenue and Osborn location. Racist voice and told me I could leave. Unbelievable. Therapist should not be allowed to talk down to anybody

Before going to a different physical therapist, I would have given STI a higher review. After going…read moreto a physical therapist out of town for a different issue, I realized what STI was missing. Some PT locations do manual work versus just hooking you up to a TEDS unit for half the session. The manual therapy makes all the difference in my opinion. I'm not sure if if any PT locations in Yuma do manual therapy or if they all follow the same style that STI uses

The best experience I've ever had getting Rehabilitation for a total knee replacement each one of…read morethe therapist there are awesome and you can really tell that they care about your therapy I'm having great results after only 2 months , I would like to thank the whole team for what they have done for me .

Fabulous experiences at Elite Physical Therapy! Everyone is friendly, knowledgable, and very…read morehelpful about my therapy needs! Extremely professional, yet warm & welcoming. This was my 3rd surgery recovery needing therapy, I can't recommend them more highly!

Very rude and don't listen to the customer. Will not…read morerecommend this facility to anyone! The only reason one star is checked is I had to pick at least one star in order to write a review, otherwise I would not of given them a star at all. Beware and do research before choosing.

These people really care about their patients! They are always so happy to see me, which makes me…read morehappy to be there. Even on my bad days, I know I will leave there feeling better than when I showed up and that makes it all worth it. Don't miss an opportunity to go to physical therapy here if you need it!

I've had nothing but positive results since I've been going. The staff is extremely friendly and…read moreefficient, and the place is kept very clean and sanitized for those of you worried about COVID. Everyone is still wearing masks too. My appointments are easily worked around my schedule, and they keep great hours for those who work. I was given a thorough evaluation by the physical therapist, and my exercises are geared around my specific injury. The massage therapy and stim therapy are awesome! Thanks to all the people there for helping me work through the healing process! I highly recommend! Don't know why it says I live in Cali. I go to the Yuma location.

Very professional, courteous and kind. I recently completed a course of physical therapy at Main…read moreStreet PT, and I am very satisfied with the results. The front desk staff were always friendly, and scheduling appointments was easy. They worked around my schedule when I needed it. The physical therapists took the time to listen and assess my condition. They consistently provided clear explanations and guidance throughout my therapy sessions. They were very caring and genuine. I would 100% recommend Main Street Physical Therapy to anyone in need.

From the owner: Compassionate Care, Friendly Staff…read more If you are looking for a physical therapist, you have come to the right website. You have the right to choose who cares for your physical therapy needs and Main Street Physical Therapy is the best in town. This website is designed to provide you information about our practice, services, location, and more. We are completely committed to providing you the highest quality of care available. For treatment of painful conditions, recovery of function, and injury prevention, we are dedicated to maximizing your well-being.

The PT trainer waited until final day to provide a mandatory certificate of disability for my…read moreCalifornia bar exam only so she could demand 200$ from me. Greedy and no remorse for patients. Didn't call back to apologize for ruining such an important exam. Receptionist never called back to make timely appointments nor show concern for health. Luckily, found PT at another place immediately to continue my treatment.

I have been going to Dan for a lot of years and have always highly recommended him. He doesn't…read morejust stick you on a machine and leave you to it. He uses hands on manipulation, asks you where the most pain is, and focuses on that. He doesn't switch you around from one therapist to a different one each session. Only one therapist gets to know you and how each session is working, as well as communicates with you and learns what is successful with each session. Dan, as the best therapist there is, watches you when you are approaching for the session, and he can see what the problem is before any words are exchanged. The biggest downfall for some is that they aren't willing to do the stretches or exercises he recommends, and that is on the patient. I have watched Dan's business grow over the years, he taught himself to learn Spanish so he could communicate with the Hispanic patients, and did all the mounds of necessary paperwork to be able to take on VA patients. Over the years, he and his wife Kyri have become involved in community events and has become a very important part of Yuma's best to offer. When I tell family members they need to be able to find a therapist like Dan, I realize more than ever how lucky we are to have him, because they can't find one. Kathy Wallner