So I've just written this ginormous review that stated in depth all of the reasons why we will never go back here, but decided to delete it and start over to make it short and sweet - consumers really want the facts, so all of my frustrations coming out in a 9 paragraph review isn't going to help. So here's my short and sweet review:
1. It is extremely difficult to communicate with the booking staff - they are constantly trying to push the membership on you, and don't seem to be listening when you state your requests: when you start the call off by saying you are only looking for afternoon appointments and she looks through the availability and excitedly proclaims, "I found one! Wednesday at 9:30 am!" That means she's not listening to you.
2. Even though I have no idea what their personal opinions/work ethics are, it's wrong and extremely bad business to call someone 15 minutes before their appointment time and tell you, "Sorry, but the therapist is sick so we sent her home." Yuma is a big place, and to receive that call after literally driving for 30 minutes to get there is just ridiculous. (This happened to us the first time we tried to go there).
3. When you specifically request a female therapist, that means you don't have any desire to have a massage from a male therapist. I made the appointment for my husband - he's a busy guy, he wants a massage, he doesn't want a male therapist. There's no need to tell me how great "George" is - it's just not happening.
4. My husband arrives for his appointment. Listens to one of the 4 employees (Holly) loudly talking and scolding/correcting 2 other employees on the fact that they are receiving bad reviews and that they need to start massaging people this way or that way... what? This is supposed to be a peaceful place where people come to relax - people should talk in a quiet, calming way, and say negative things about employees in private. Then, after a few minutes of watching the "employee show", my husband is called up and told that this male therapist was going to be his therapist. My husband says, "I am supposed to be with a female therapist." "Oh, she needed a break, so he will be massaging you today." What? He ended up leaving - driving all that way (again) for nothing.
I could go on but now my review is getting too long again. There are so many other amazing massage places in the Yuma area (I know because my husband and I have tried them all) - don't waste your time with this place. If you don't believe me, just call right now and try to make an appointment with a female therapist for sometime next week. You may think you were successful, but I guarantee something will happen and your appointment will fall through.
P.S. their self-reviewed post on 11/6/2014 isn't fooling anybody read more