My stay here at The Mason Flats at Township has been phenomenal for last three and half years…read more I have only received top notch services from renewing my lease with Jordan who is always warm and bubbly. Amanda who has always been nice and relatable with a smile. Rose who is beautiful inside and outside just like the property. Then there is Radford who is over maintenance, he is just like Chase from Pal Patrol always on the case with a followup within 12 to 48 hours. Living here has truly been stress-free. I believe in giving people their flowers while living

Everything was great for onboarding until they started using something called vero app which does…read moreimage recognition to detect face, id etc. for ID verification. After many tries it fails to work to the point it derailed entire move in process even though I was fully qualified. I felt it was very derogatory/irresponsible and unfair that their company STYL is using to deploy unproven/unreliable technology to disqualify applications which caused chain-reactive commotions on other related move tasks. They probably have no idea how much destruction it does in individuals life. My mistake is not knowing about it earlier.

We moved from a Shea Apartments community in San Jose to the East Bay, and when it was time to find…read moreour new home, we were thrilled to reconnect with Kyle, who had also worked at our previous Shea community in San Jose. As soon as we spoke with him, we canceled all of our scheduled tours at other apartment communities because we knew we had found the right place. Kyle was absolutely phenomenal. From our experience at our previous community to helping us through this move, he made the entire process seamless. He communicated every step of the way, was always responsive, and genuinely made sure we were taken care of. It felt like working with someone who truly cared about making our transition as smooth as possible. We also want to recognize Viridiana, who was equally wonderful throughout the process. Together, they made leasing our new apartment an incredibly pleasant and stress-free experience. Exceptional customer service like theirs is rare, and we're so grateful for everything they did to make us feel welcome in our new home.

Toured with Kaneisha and she was professional, kind, and informational. The property has a warm…read morefeeling to it and so close to so many stores and schools! I'm so excited to begin my leasing process.

Cassandra in office is thorough and great when it comes to returning a phone call as promised or…read moreresponding to a voicemail message Or when bringing a tenant concern to her attention She's always pleasant and friendly

Excited to be moving in soon and being a part of the IMT community! Toured the unit as a walk-in…read moreand got greeted by Jacqueline and Casandra. Both of them were super friendly and helpful in understanding the process. Jacqueline showed us the unit and gave us a walkthrough of the community. They didn't force me to sign up for anything and allowed us time to make our choice. They were very responsive via email and answered all of our questions. They allowed to view the place again too and made it feel like it's going to be a great place to start the next chapter. The only reason it's not 5 stars is because I haven't lived there yet :,) but it seems like this place would become a 5/5.

I paid a huge sum to transfer into a new unit because the first one was uncomfortable, and the…read moresecond has been absolutely uninhabitable, to the point where I'm now sleeping in my car every day. In the first unit, the floors were paper thin and my upstairs neighbor kept waking me up. There was almost no natural light because a tree blocked the view. I emailed about it for a month, before management said a transfer might be possible, but it would cost $3,100 plus $250 more per month, including $50 (additional) for parking and about $200 extra in rent. I used the last of my savings to transfer for the sake of my health. The new unit has 8 HVAC units directly above the bedroom - I wasn't made aware of this prior to my moving in, and I wasn't allowed to tour the new unit either. The vibrations are so strong they rattle the walls and ceiling, and not even AirPods Pro ANC block them. They go off anywhere from once an hour to constantly, and because there are 8 of them, they all make different, unpredictable noises. Some sound like slow deep bass that can be felt in the bones while others make rapid whirring noises like a washing machine. It is impossible to sleep - I have been sleeping in my car since I moved here. I paid a $3100 transfer fee and am now paying $2600 a month to sleep in my car. I've submitted numerous normal and emergency maintenance requests and contacted management repeatedly about this issue. I have documented many recordings of the noise, including timestamps and proof of volumes above habitable levels, and have provided them upon request. Maintenance agreed that the vibrations and noise are unusual, and the layout of having 8 HVACs on one unit was strange, and they've tried a couple different fixes - unfortunately, none of which have worked. The sleep deprivation has made me sick on multiple occasions, and I have been in the ER. Management is now asking me to pay a lease break fee to leave, despite the hazardous situation and clear health impact. I have explained that I cannot afford this and have tried to follow up repeatedly, but I have not received a response in over a week and cannot reach anyone by phone, through email, or in person. I think Simone and Xiena are genuinely friendly people who try their best to communicate with renters, but management as a whole is very difficult to reach. This experience has caused me so much anxiety and deteriorated my mental and physical health.

It's a great place to live. A co-worker said it looks like a resort. The ladies that work in the…read moreleasing office are terrific. The guys that do all the repairs are fantastic. I do recommend Dublin Station by Windsor, Dublin.

5 stars for: * Responsiveness, professionalism, flexibility,…read moreand proactiveness of the management and office staff - from the first interaction, through lease signing, tenant communications, and off-boarding. They also went above and beyond for example by letting movers access the property while we were away. * Responsiveness, experience, and follow-up of the maintenance team. I needed a few minor items addressed at move-in: Replace/ fix stove burners, adjust AC, fix screen door - they addressed all within a day or so and kept me informed through the process. * Nice, safe location with a park across the street, walking distance to downtown, quiet (we often have the windows open for a cooling breeze especially while sleeping). Easy parking. We have one covered space and can always find an open space for our other vehicle, no matter the day or time of day. * Curb appeal outside and inside. Immediately you'll notice the lush well-kept grounds with mature trees. They just installed new bark mulch throughout. There are multiple 2 story buildings charmingly arranged with the landscaping, pools, and driveways. Some buildings have new roofs and fresh paint. Inside, our unit has updated cabinets, counters, appliances, and flooring...a washer and dryer too. The floor plan of our two bed room makes good use of the space and each room is sufficiently sized. * On-site amenities: Multiple pools, jacuzzi, workout room, larger laundry facilities...pet friendly Newer places will have higher ceilings, fancier workout rooms / pools. But with Pleasanton Glenn's friendly and competent staff and relaxing natural atmosphere will make a comfortable home.

We love Pleasanton Glen! We have lived here for 13 years. The management is fantastic and they are…read moreso prompt on repairs. They are quick to upgrade/replace appliances rather than let you suffer through multiple repairs. The location is perfect for walking downtown to enjoy dinner out or concerts in the park, farmers market and all of the downtown activities. Property has 3 pools So it is never crowded even during the middle of the heatwaves. Very nice gym and hot tub. Lots of trees and wildlife. Not uncommon to find deer noshing on plants near the cars or wild turkeys coming up from the creek below. Very serene environment. We have a new Crocodile to discourage the wildlife sharing our pool haha he is not as ferocious as he looks but seems to be working well! Property is pet friendly with plenty of curbing stations stocked with doggie bags.

I've lived at The Kensington for many years, and I just want to recognize our maintenance…read moretechnician, Vando. In his time here, he's made such a positive impression, always caring, professional, and quick to get things done right. He explains everything clearly and makes the whole process smooth and stress-free. Vando is truly an asset to the community! Vieda

I appreciate the maintenance person Ricky!!! He makes sure he completes the tasks he does!!!!read more

jaqpYh-nemqyv-1xon I've lived at Anton Hacienda for less…read morethan a year now, and I love my Apartment. It's been very quite. I love Michelle and her staff They always have very helpful! If you're looking for a new apartment, This is the place you're looking for!!

If you are looking to move in to this Anton Hacienda, I will tell you to read this before you make…read moreyour decision. There are no assigned parking spots. You and the guest will have to fight for parking spots. If you do park in a spot that is not authorized for you to park. The maintenance guy will call the tow truck company to get your car towed. I believe he works with them and gets a commission for every car that gets towed out of this property. They will try to upsell you a garage for about $250 to $350. Second thing this property is super dirty. The residence do not clean after their dogs. There are dog poop everywhere. Maintenance, leasing office or the dog owners do not clean after their self. There has been dog poop next to my storage unit for almost 3 1/2 months and no one has cleaned it yet. Third thing the walls of this property are so thin that you can hear your neighbor talking. There is absolutely no privacy of talking without someone hearing your conversation. If you live in the bottom or even in the second floor, you will hear your neighbors walking. There is no installation or cushion you hear every step. Fourth thing if your neighbor smokes the smoke will come in your unit as well. And stink up your whole apartment. And the smell will stick on your clothes as well. Hopefully this help anybody that is interested in moving in here.

My wife and I had a great experience w/ office manager Tetyana. Complete professional in all areas…read more Greeted us with a true smile, clear concise speech (add is a nice Ukraine accent). She let us know about current and upcoming specials, a detailed map of the property, and its many amenities. She gave us a map of the property and let us self tour apartments available. Complete profesional. I look forward to becoming a resident there.

Be prepared to pay an additional $200 per month on top of your rent. Why. Great Question. In…read moreaddition to your rent, we are required to pay a portion of the complex's water, wastewater, and trash removal. YES - that SHOULD BE INCLUDED IN RENT. The complex has NO financial pressure to find the best cost for trash removal, keep sprinkler heads replaced, or ensure complex toilets don't continue to flow due to poor maintenance! For reference, homeowners in Pleasanton pay an average of $35 per month for trash. As you can see, I am paying around $80.00 per month! How Park Hacienda justifies this is unclear. IF YOU ARE CONSIDERING RENTING AT Park Hacienda, be prepared to pay at least an additional $200 more per month. Now let us all read BS that Park Hacienda says at the end of any review...

I am very pleased with experience living at The Mason. Service has exceed expectations and Amanda,…read moreJordan, and Rosa have expertly addressed my questions and have ensured my transition into the community was seamless. Kudos to Team The Mason

at the beginning it's very clean, the longer you stay the building smell bad, the elevator is…read morestinky and dog shits every where.

We had a showing today with leasing person Mike. We showed up and the property to the apartment was…read morelocked and we had to wait an additional 10 minutes for him to come and unlock the door. He shows up in a rush and cussing and yelling " I'm so damn busy for this today, and used other profanity for his unorganized responsibilities. Not only are we not able to view the actual property or unit, but we're told to see another site to get an idea of the layout. Why the hell would I put down a deposit or want to see a location where I won't be living. This individual is so rude, so unorganized. Yet has the audacity to cuss at customers. Whoever the property or site owners or management is, fire this guy. This is a customer service job, not a job handed by your family where you can do as you please.Disgusting attitude! Recent response- I have not had anyone contact me via phone or email so that's strange. What ever it may be, you should fire an employee Mike who takes advantage of their job and cusses at future residents. I'll be reporting this to the better business bureau as well.

I rarely leave negative reviews, but after everything I experienced during my apartment transfer, I…read morefeel it's important to share my experience. My transfer into my new apartment was one of the most stressful housing experiences I've had. Unfortunately, the issues started before I even received my keys due to repeated communication problems, delays, and inconsistent information from the leasing office. Because of the lack of communication and repeated delays from the leasing office, I ended up moving into my apartment more than a day later than originally scheduled. I was left waiting on lease documents, payment information, and other move-in details that should have been provided well in advance. This completely disrupted my moving plans and created unnecessary stress. When I finally moved in, the apartment was not move-in ready. It was dirty, with visible dust, dirt, bugs, and numerous maintenance issues throughout the unit. I have photos and videos documenting the condition of the apartment on move-in day. Within my first week of living here, I had already submitted over eight maintenance requests, including issues with: * A dryer that did not work. * A guest bathroom toilet that would not flush properly. * A closet light that did not work. * An electrical outlet in the living room with no power. * A cracked balcony door. * Peeling paint. * Multiple cracks and chips throughout the apartment. * Other maintenance concerns that should have been addressed before anyone moved in. Communication throughout this process has been extremely disappointing. I worked primarily with Erika, who made several commitments regarding my move and billing. I was told I would receive a follow-up call, but it never came. I requested an email summarizing our conversation, which I never received. I was also told the rest of the leasing team would be updated on what we discussed, but that clearly did not happen because I later received conflicting information regarding my account. In addition, Andrea and Alfredo told me on multiple occasions that someone would call me back regarding my concerns. Most of those promised calls never happened. When you're repeatedly told someone will contact you and they don't, it breaks your trust and leaves you feeling like your concerns are not being taken seriously. I also requested to speak with or receive the contact information for a manager more than three times--twice verbally and once by email. To date, no manager has contacted me, and my email requesting assistance has never been responded to. That level of customer service is extremely frustrating, especially when trying to resolve issues that were not caused by me. Another disappointing part of this experience was that no one initially apologized for the inconvenience or acknowledged the stress this situation caused. It wasn't until I specifically pointed out that no one had even apologized that I finally received one. Moving is already stressful enough. Instead of being excited about transferring into my new home, I spent my first several days documenting problems, submitting maintenance requests, following up on billing discrepancies, and repeatedly trying to get someone in management to respond. The Galloway at Owen: This transfer turned what should have been an exciting experience into a frustrating and exhausting one. I genuinely hope Essex and the Galloway at Owens leasing office improve their communication, accountability, follow-through, and move-in preparation process. No resident should have their move delayed because of avoidable communication failures or receive an apartment that isn't ready for move-in.