GREAT SERVICE BEAUTIFUL RESULTS I had a facial and had many compliments my lashes open up my face and given me a more youthful appearance read more

DO NOT GO TO WASHINGTON DEKA LASH! DO NOT GO TO MONICA FOR A LASH LIFT! OVERPROCESSED, TOO SMALL OF A ROD, & STINGING PAIN! My sister and I went to get our lashes lifted and tinted. Within an hour of leaving, our lashes started to look bad. They were VERY close to our eyelids and started to crimp. I called the call center and were told to take a q-tip and pull them off of our eyelashes - this did not work. Our eyelids were not sticky like they were suggesting. Once home, we took pictures and emailed the call center so Monica could see them. She reached out to us and told us to take hot water and brush the lashes down. This goes against the ONLY aftercare instructions for the first 24 hours. Our lashes looked HORRIBLE. And during the process, Monica left our lashes on to process for 12 minutes. I went to two lash places after this and both of them said that they NEVER process people that long. During the process, I told Monica that my eyes were hurting and she would keep saying, "that's not so bad, right?"... it was. My eyes were beet red when I was able to open them. The two lash places ALSO said it should never have stung like that. Monica did reach out and offered to fix them after a week... but why would I want the same person who caused this to happen to do it again? In our text exchange, I suggested that they looked overprocessed and that the rod was too small... Her response was "they didn't look overprocessed but who knows...chemicals are tricky". I also said that I didn't want to go through the stinging pain again and she said she would PAY ATTENTION MORE! Implying that she wasn't the first time. What?!?! On top of all of this, I called the call center numerous times trying to fight for a refund and all the owner would do is give a service credit... why in the world would I want to go back to the place that destroyed my lashes. I understand there is a no refund policy, but we are not trying to scam the system. One look at the pictures and you can tell this isn't a scam. We do not want a service credit that will never get used... it's completely pointless to even offer that as a solution. If you've read this far, thank you. Deka Lash at Washington doesn't seem to care about us so this is a last resort. read more

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i'm very disappointed. i would like to think i'm a big tipper and i have been with this company as a member for 4 or 5 years i pay 120,00 every month and i'm a loyal customer. remember a week ago when it was below zero well my car wouldn't start i jumped it battery was just dead. aaa never showed up to this very day because that many people like me were stranded with dead batteries we live up north why would their not be an inclement weather exception to rescheduling ?????? they charged me 57.00 at 10 am when my appointment was at 11 am when i called to say i might not be there i'm having these difficulties. they didn't even give me a chance to make it or get a ride. i obviously could walk 15 miles in zero degrees. i got no refill but i paid for it not once but twice when my monthly membership renewed and again for trying to reschedule (checking my story is as easy as checking the weather) here is where it gets worse. i called a supervisor and surely she would understand and refund me and she wanted to but the owner of the salon franchise refused to allow the refund. he traded a 5 year memebr at 120.00 a month and i would of been there another 10 years at 120.00 a month for 57.00... bottom line this guy must be so rich he doesn't care about customer service, his customers or how they feel. terrible way to run a business. so i went to cancel my membership after this but he beat me to it he actually canceled my membership for saying i would cancel if he didn't do the right thing. amazing lash studio is wonderful in robinson and cheaper read more

Monica has been doing my lashes for months and I couldn't recommend her more! She's been doing my mom's lashes as well and we always get the best compliments. Her attention to detail is top tier! If you're considering getting lash extensions, Monica is your girl! read more

Deka Lash - Eyelash Service Near Me - Washington, Pennsylvania

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Mackenna at the Washington Deka Lash is fantastic. She won't sacrifice your natural lashes to make the extensions look great. I would recc her to anyone who wants awesome lashes without hurting their natural ones. Will be going to Mackenna from now on! :) read more

I went to deka lash in the Washington location yesterday. Needless to say I will NEVER go back. Not only was my experience terrible, I woke up today with NO EYELASH extensions left. I had tweezers dropped on my face, her hands smelled like smoke, and I had about 20 eyelashes on my face at the end of my appointment which I was told not to worry about that they were the ones she dropped? After the appointment I was semi satisfied with the look, but I could see some of my own eyelashes, which shouldn't be with a classic set. I would never be writing this review if it weren't for the fact that I woke up with maybe 3 lashes on each eye. I would not recommend Nannette at the Washington PA Deka Lash. read more

So I have been a customer at deka lash Washington for over a year. I have never had problems and was always happy with the service provided. Over my time there I had 3 different technicians with out explanation. I would just show up and have a new girl. I was okay with it because I still always had good service (even though I do think that is something they should tell you. No different from seeing the same hair stylist). This last time which was over 2 weeks ago was terrible to say the least. The technician was so rough with my eyes and the application of my lashes were terrible. I was going to let that go and just schedule with another person next time. Well later that night both of my eyes were watery and sore. Next morning I had a full blown eye infection in my right eye and left was irritated. I called the call center, never got a call back. I went to the doctor to confirm it was allergic conjunctivitis from the application. I tried many times to contact the owner he called me back once and asked for pictures and or documents from my doctor. I provided pictures and can provide doctor documentation but he will not respond. I lost a day of work, paid Co pay for Dr, co pay for eye drops, paid for the service, tip, AND lost lashes quickly since I had to use drops and compresses. Still no call back after 2 weeks. All I was expecting was him to respond and the service reimbursed. I have never heard back. I will never return or get my lashes done for that matter. Zero stars for management. read more