Consistently fabulous lashes from Hanna! I've had hit or miss experiences here a long time ago, but since I've been going to Hanna I've had amazing lashes every time. You can book online and I can usually get appointments when I need them! read more

I unfortunately have to edit this review as half of my lashes fell out 3 days later. I never had this issue when I went to a local lash studio before. They should not be falling out that fast , so unfortunately for the amount you pay it is not worth it to return. read more

Deka Lash - Eyelash Service Near Me - Pittsburgh, Pennsylvania

UPDATE: It's been two weeks and no one from this location has contacted me. I canceled my memebership and will be going to a new artist in 2 weeks after my one refill that I'm paying full price for. If I was anyone else I'd be freaking out and calling corporate. Thank you guys for wasting my money and time. I use to have Crystal do my lashes and she was absolutely phenomenal! I rebooked with her specifically when I had my lashes done last (two Sundays ago). I would have thought I'd get a heads up my stylist was changing, maybe a phone call or text so I could get an artist I felt comfortable with. Instead I got out with someone I had another time before that I have asked every time since not to do my lashes, nothing against her but she didn't get me as full as other artist have, but I never complained though cause I don't like being THAT person. I'm not even trying to sound bitchy but I have a membership and got exactly what I didn't ask for and I've only had luck with crystal like said and also Emily. I said specifically I wanted a volume refill with ALL wispy lashes for my usual full look. I already had a great amount still on from my recent fills. The picture it's the blue is my before. Without asking (she told me when she was done with my service) she put spikes in to make it hybrid which at the end of the day it's not the end of the world but this is not what I came in for at all. Not to mention I have a few gaps in between clusters of lashes and I've had them less than 24 hrs. I might finish out my member ship and try another franchise. But like I said I get we all make mistakes but I hope others can be heard! I tried to get some picture but it's sorta difficult without seeing them irl. read more

Deka Lash - Here you can see the gap and the few random hairs going to the side. - Eyelash Service Near Me - Pittsburgh, Pennsylvania

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Crystal was my stylist and she was great! She listened to what I was wanting, talked me through the options and also discussed the after care with me. They also fit me in on same day which was great for my impulsive nature! read more

Bad Business Management. Proceed with CAUTION! Let me start with letting you all know I normally don't write reviews or even bad reviews as I've been a manager or owner of a salon. I have been a long time customer of DekaLash Greentree since they've opened. When I say since they opened, like signed up 2 months from when they opened and have been a continuously loyal customer over the years. I think like 8-10 years? I can't remember when they opened. Anyway, the reason I kept going there was due to mainly convenience and loyalty to my lash girls. I also built and ran a salon for 7 years and managed a Corp Salon after that in Downtown Pittsburgh. La Vie En Rose Nails and Pure Beauty, so I understand the beauty game and all that entails and also why I gave these ladies breaks over the years and kept coming back. It's a learning experience for managers a lot of the time. I actually worked at the Dream Nails right next to Dekalash before I opened my own salon... so LONG HISTORY. An Actual Review- Most of the lash girls talk trash about the other clients to the girls next to them... most of you probably hear it, but that's awful business. I was literally sitting getting my lashes done when the girls were talking crap about the lady getting hers done next to me. This happens every SINGLE time I went there. I just brushed it off as they weren't talking about me and they had tweezers near my eyes. I'm not the easiest client - not that I'm picky but more that my eyes water really bad if you tug at my lashes to hard. I should've said something, but what do you say to someone who makes your lashes beautiful? LOL I don't even mind the non-professionalism normally exuded during my sessions... such as leaving me with my eyes closed to go eat lunch, texting while you are putting my lashes on, and just the overall none salon conversation that should be had. But that was part of the fun in going there as well. Going in there is like stepping into a pit of Mean High School girls that talk crap about their clients. You still go because they are decent and convenient but your soul dies a little when you leave because your wondering what crap they are talking about you when you leave. Anyway, what really broke the camels back. Was the membership. I've had a membership for a long time before their new booking systems and everything. About 8-9 months back, I started getting these Discounted Rates (Me thinking woah, because I've been a long customer Dekalash is helping out the loyal customers). This is all when you go online and book through their website- which I always do. I have screen shots below, showing those are my rates for ALL appts. I never questioned it and thought it was being "charged" at the $35 rate (on booking confirmation) but at check out charging me the full $55. I should've had like 4-5 credits to use as lash appointments and had proof that was the rate I was given when booking the appointments. P.S- I still have 2 credits left, I just booked- STILL HAVE THE SAME RATE for $35.00. So I go to investigate and honestly, I know that stuff like this happens in business with franchises. It was the way the Owner of the Franchise handled the situation that really just showed that she has no respect for loyalty or to her customers. I said Me- Hi, so when I was booking I had the discounted rate and noticed you all kept charging me the $55? Owner- Oh, really? I'm not sure how that happened... well that's not the rate it's $55 and I wouldn't have approved it. Me- OK, well that's fine and all but we still need to figure out what can be done. I was booked at this rate and it should be honored. (we're talking like 150 bucks of being over charges- not thousands). Owner- Well, that was corporate booking system and the salon itself is liable for that, so we can't do anything. (Please keep in mind her tone was condescending as hell- and if you go there, you know what I'm talking about) Me - OK, well do you have corporate number so I can try to get this figured out? I feel like I'm being screwed over here. I've been a customer a long time and thinking I should cancel my membership over this. It's not right... Owner- well, yeah you can call. Me- Ok. will do. (I also sent a huge string of texts to my actual lash girl (who was sympathetic) showing proof- realizing I sent that to their Corporate text line) Thank god, because they have even more proof of this. For all of the above, in my honest opinion about good business. If you own a business and have an error happen with your systems/booking. It's on the onus of the salon - to HONOR that rate given at the time of booking regardless of error. That's the liability of being an OWNER of a Business. Like I'm so shocked and appalled that this can be done to a customer with such a long history. It would one thing, if I was a crazy customer but I'm really not. I go in get my lashes on and leave. Almost never complained. read more

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came back after long time away to give another try. deka used to be so good with lash lift/tint but NOT anymore. Is it a new product, different tools or less trained staff??? eyelashes were going in all directions and person doing lashes to try again, which looked a little better but still not good or worth $100+ A couple days later it didn't look like I had anything done at all. I called during week and asked to have lashes redone and only way was same person to do again which seemed like a waste of time since that person already did try Twice So asked for someone else to do correction and deka said no. Last time for me At Greentree. really not worth time or money to be disappointed and unable to get them fixed Properly as paid for. Not sure person's name Or gender, and maybe newly hired and needs more training. I wasn't about to let same person do them a 3rd time. What happened to manager or supervisor fixing issues? Lol This use to be a good place but I won't be going back. Convenience doesn't outweigh bad service and low/moderate skill techs. read more

I am so beyond disgusted with this place. I purchased a membership and can't trust this business to keep my card on file w/o abusing the privilege and charging me for services I've never received. I literally had to fight with the corporate office to be reimbursed for a cancellation that was addressed well in advanced and then turned around and they charged me anyways. I got it resolved and reimbursed on 2/21/22-2/22/22 (yes it literally took 2 days and 50+ text messages later to get it resolved) while making it very clear that I wanted my membership canceled because the females at corporate took the matter so lightly while showing incredibly high levels of unprofessionalism. They even referenced to hoping that Emily (my preferred Technician) would not adversely suffer over a result of this in which I responded with "unfortunately because of your unethical business practices she will and I'll be taking my business elsewhere"; and demanded to close my file. I didn't even go in for my fill in February because of how disgusted I am over this. I just log into my bank account and see they've charged my card again for a monthly membership fee on 3/18/22 for $169.00. Are you kidding me!! It is a sad day that I can't even trust a business to be ethical in their business practices to hold a credit card on file w/o them abusing it. So now I have to look forward to jumping through hoops via text messages while getting the runaround tomorrow to get this charge reimbursed because they've designed their communication style to be fully electronic as opposed to taking live calls and speaking directly to a person. I am livid over this and I'm done playing these games with this company. I am reporting this to the BBB and blasting every platform with this message to warn other women of this. SHAME ON YOU!!! 3/25/2022 Edit/Update/Response: Ma'am my beef most certainly is with you/your studio. Emily told you directly that the NCNS charge you applied to my cc was not accurate and that I had a scheduled appointment for later that day, and Emily mentioned this and reiterated that she told this to you as soon as I showed up for my appointment and yet you still charged me $160 for the NCNS first appointment and then Emily charged me $169.99 plus a $20.00 tip (which I understood and agree to). I then had to literally go through 50+ text messages to get to corporate to have this charge reversed and canceled my membership on the 22 of February. My calls are recorded and it's clear as day that I canceled this membership and did not even come back in for my fill for February. Then I find out you charged my cc on file $169.99 for March membership when I already canceled out my membership. Do not shame me because you/your extensions cannot properly communicate when I took all the appropriate steps to ensure that I was no longer interested in continuing business/services with your location due to abusing the privilege of holding my cc. I will continue to fight you on this fraudulent charge to my cc that you have on file because you have demonstrated twice now high levels of unethical business practices. The facts are there and I don't enjoy this anymore than you enjoy being blasted! Furthermore, I've repeatedly said, the only person truly suffering from this is Emily because she has lost a valued client, and I will continue to endorse her because she rightfully earned it. You/your unethical business practices and unprofessionalism, well, not so much!!!! read more

Deka Lash - More Proof - Eyelash Service Near Me - Pittsburgh, Pennsylvania

I had an appt on 10/30 at the Deka Lash in Greentree in Pittsburgh PA with Crystal. For a brow lamination tint and shape 1. I wasn't able to use the mobile check in. Nobody was wearing masks 2. Nobody greeted me or was even at the front desk. 3. Crystal came in finally and asked me what I was here for and I told her.. and she was aggravated that she "she wasn't given enough time for my brow lamination and tint" because I booked online.(this was my first time) 4. The brow wax was uneven and my eyebrows are NOT laminated in any sense of the word. They are sticky and hot mess 5. I was never told a total she just said she will charge the card on file and that was it. So I have NO idea what I was charged And still have not received any form of receipt. 6. I also booked for an under eye treatment which I did NOT even receive...my mistake is waiting to look at my eyebrows in the car before contacting anyone even though it was immediately after 7. Since nobody ever answers the phone I contacted someone via chat and then I received a text telling me I could come back for another artist to fix my eyebrows.. I declined.. I just wanted my money back and forget I ever went there..apparently they don't do that but never refunded me for the under eye treatment that was never done.. so my brows are fried.. thank god my hairstylist made them even and I'm working on repairing them.. bottom line.. beware of this location and services offered .. they could care less about customer service To this day a month later I still have yet to hear from anyone.. I'll attach photos below of what my brows look like before and after! read more

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So, I was initially scheduled the day before on a Saturday. An HOUR before my appointment I received a text the person who was going to be doing my appointment wasn't feeling well and we needed to reschedule. I thought no big deal, unprofessional that I was notified less than 12-24 hours in advance but whatever, life happens. I reschedule for the next day with Michaela. My appointment was at 10, the Uber I took to get there was lost and I ended up being 8 minutes late, tried calling to let them know I was going to be a little late but only was reaching their answering machine that said I was calling outside of business hours...they open at 9am. Right as I finally pull into the parking lot I receive a text saying my appointment was cancelled. I run in anyway and I'm "greeted" by Michaela, who takes me when I explain I tried calling and my Uber was running late, though she doesn't really comment or respond, just looked at me like she wasn't expecting to see me. I don't think this girl said 2 words to me other than asking for my card and telling me to sit up further in my chair. I had never gotten a lash lift before or any work on my lashes so I had no idea how the process worked, she didn't care to ask or explain anything. The process was really uncomfortable and I'm not sure if that's normal, I was dealt with it though, hoping I would come out with nice lifted lashes.... Except that didn't happen either. My lashes were barely curled or noticeable at all. Literally a waste of 80$, I had 0 results, praying it'll be more noticeable when I'm able to put on mascara. When she was done she left a good portion of the adhesive on my eyelids, didn't tell me anything about after care, I had to ask about when I could wear mascara/get my lashes wet as I was walking out the door.... Horrible horrible horrible costumer service, I definitely should of spoke up more but I was just flabbergasted by the whole experience. Avoid this place and go somewhere better. read more

It was super expensive for the worst looking lashes. I asked for a natural look and they looked terrible. I followed aftercare directions and did not get my face wet for 48 hours and yet, 80% of the lashes fell off after 2 days. I tried to call and email about either getting it redone or even getting my money back and no answer. Terrible customer service, terrible lashes. I would never go here. read more

This location is the best. Getting my lashes done is better than therapy. The girls are so awesome, fun, and hilarious. I always walk out feeling so much better than I walked in. Highly recommend!! The music is also fire. read more

Deka Lash - Look at those lashes :) - Eyelash Service Near Me - Pittsburgh, Pennsylvania

Yesterday I got eye lash extensions for the first time and had an amazing experience at Deka Lash! I had Lauren and she was super friendly and helpful! She made me fee comfortable and did a great job! I've been getting so many compliments on them! I will def be back! read more

Deka Lash - Eyelash Service Near Me - Pittsburgh, Pennsylvania

First time at Deka lash and I dont recommend going there. I went on a Thursday and by the next day they where falling off already i dont even think they would last a week with how much was falling off. I called customer service and they said they can redo it for me. So i went back and Emily that did my lashes she was so nice and re filled them for meand fixed them. But as soon i got home lashes where falling again ‍ I read some reviews and this was a common problem with this company. I think its the products that they're using. But I cant keep going back just to get them fixed and i think getting a membership is not worth it if they will be falling off so bad that i feel like my own lash glue is better than the one they have. read more

Love this location!! Amanda is a lash queen I can always trust she does a good job. You never have to worry about who to book though because they are all amazing lash artists! read more

Deka Lash - C curl lashes done by Amanda at Greentree - Eyelash Service Near Me - Pittsburgh, Pennsylvania

Anytime I've gotten my lashes done at deka they lasted a week. Asked for a refund after my lashes completely fell off in 2 days and they refused. Lash techs are great and very sweet. Unfortunately the quality of their products are terrible. Wouldn't recommend deka at all. Have heard from other ladies that they experienced the same issue. read more

I got a severe eye infection and ended up at Med Express 36 hours after my first set of lashes. I have called and tried to work with them to end the membership I signed up for, unfortunately I was given an email address to send the pictures and details to and have not received any response. I wouldn't trust my eyesight and health to this establishment. read more

Deka Lash - Eyelash Service Near Me - Pittsburgh, Pennsylvania

Love Love Love this place. Been going there for 8 months now and never have I ever had a complaint. It's always so clean, friendly atmosphere and my lash tech Tiffani is the bomb lol she's never been late, she know every answer I've ever asked about lashes and she lets me sleep lol All of the lash techs are nice and funny. I love the Greentree location. They never disappoint. See ya in 2 weeks Tiffani. Keep up the great work girlies read more

This is my go to spot for lashes! It is always super clean and they have it decorated so cute for the holidays! Iliana and Alannah always do such a great job and always make it an amazing experience. I just started getting the new Xpress lashes and highly recommend. They take much less time to put on and have lasted almost a week longer than the original did on my lashes. Also- membership is key if you want to maintain, definitely helps save you $ in the long run! Out of all their locations, this is my favorite! read more

I was very pleased with my visit to Deka Lash. I was greeted with a friendly smile and very professional staff. The salon was very clean and I was made to feel very comfortable. I absolutely love my lashes so much and can't wait to go back for more services! Thank you to all of the staff for a wonderful experience!!! read more

I'm very frustrated with this place. I am a regular customer and I schedule my refills once every 2 or 3 weeks. My lashes always look good and I love them when I get them done. As of lately, I've been having to schedule every week. I would call and complain, but after reading some of the other reviews it looks as if I'm going to have to take my lash business elsewhere. It seems as if Deka Lash isn't very cooperative with its customers and I refuse to pay for this type of service. read more

I love this place!! Amanda is amazing and I would never trust anyone else with my lashes. She always does a perfect job. read more

Deka Lash - Eyelash Service Near Me - Pittsburgh, Pennsylvania

I love Deka lash!!! I've been getting my lashes done for a little over a year and i'm never disappointed, I usually book with Iliana or Amanda and they always help me achieve the look i'm going for! The lashes are long lasting (2-3 weeks before needing a fill), and all of the lash artists that work in this location are super nice and helpful, it's a very positive atmosphere! I highly recommend Deka Lash Greentree to anyone looking to get eyelash extensions! read more

I won a gift certificate from Pure Spa for a free classic set. I didn't want to go during Covid, and Deka Lash assured me that was okay, and I could still use my gift certificate when I was ready. I was supposed to have an appointment a few weeks ago and they cancelled last minute because the girl had "something come up". I rescheduled for today, and 3 hours before my appointment, they called and said they would not honor the gift certificate since it has been over a year. I said that they told me the expiration would be extended due to Covid. They told me no, I still couldn't use it. Even if that is their policy, they should have told me at the time that I made the appointment. I was clear that I had a gift certificate. Since I have kids, I had to set up a babysitter and clear my schedule to attend. What a poorly run business. read more

I've been going to Deka Lash for close to a year. Nicolette is a microblading master. I had to draw on my eyebrows for year because of how naturally light they were. Now I don't have to worry about sweating them off, or them wearing off by the end of the day. Alannah always made me leave with fantastic volume lashes. I was hard on my lashes, but she always did an awesome job on them. These girls were always personable and made you feel comfortable at the shop. read more

Great experience with my first time getting lash extensions, Jules was amazing and so informative on the care and the health of your natural lashes as well. She was great conversation and did an amazing job! I already set up my next appointment read more

Nicolette and Amanda are the best! I originally tried the Bethel Park location and my lashes fell off within four days. This locations does a fabulous job! read more

The girls here do a great job! My lashes always look amazing! Thank you! Amanda is always friendly and males me feel amazing after. Highly recommend read more

Illiana is fantastic!!! This was my first time ever to a Deka Lash, and I've never had eyelash extensions before. I was a little nervous because it was like any new thing-you don't know what to expect. She made me very comfortable and explained the painless process to me. And my eyelashes look so beautiful and perfect and I'm very happy with the results. I will definitely be back !!!! (Also the place was very neat and clean!!!!!) read more

I have wanted to get lash extensions forever. I decided to finally give it a try. I've heard mixed reviews about different Deka Lash locations, but they have a great first time customer deal for a classic full set. So I really wanted to give Deka Lash a try. I stalked the crap out of different lash artists on Instagram and read every review imaginable. I landed on Deka Lash Greentree and chose to book with Tiffani. I showed her some photos of what I wanted. She also asked me specifically what I wanted as far as length, curl, and if I was looking for more a more natural or dramatic look. She was super sweet and professional. I'm nearly a week out, and my lashes are holding up great! I was so happy with my appointment that I rebooked for a fill before I left. read more

The scheduling is easy to do. The website is user friendly. The atmosphere is clean and professional. Access to the salon is very easy. The eyelash extensions were absolutely gorgeous. I loved the way they turned out. You aren't pressured into services or products you don't want, so if you have a price point, they will stick to it. Taylor was very nice and helpful as well. read more

It's really unfortunate that I have to write this review because I was an extremely loyal client at Deka Lash, and referred anyone who complimented my lashes to them. I love the person who did my lashes as a person, but when I went to get my lashes done at a different Deka Lash location the woman showed me spots where i actually had gaps of my actual eyelashes missing. I told her I was going in once a week because my lashes fell off quickly and she when I told her the size I had on them she said that was way too heavy for my natural lash to hold. She advised that I take a break and put on lash serum to help them grow back. I froze my membership since I was paying $160 a month since I had to go in there every week. Freezing my membership was $5 per month instead of the full amount, and I have documented in an email from customer service that if I want to cancel at any point I can (never did they mention further payments, etc.) They were extremely friendly and supportive at this time. So fast forward 2 months and my lashes have not grown back.... i have PERMANENT LASH DAMAGE. I reached out to customer service to cancel and they said that they have to unfreeze my membership to cancel it and when they unfreeze it I will be charged for next month $160. I explained to customer service that I've had to pay so much in serums to try and fix my lashes, and since I'm not even going in there, if there was any way they could not charge me for the last month. They claimed it's in the contract but that due to my situation and because I've been a client for so long, that they would speak to the owner of Greentree. I reached out to her as well via Instagram to explain the situation (with no response). I had to follow up with customer service and they said that she didn't approve the void for the last payment. So please be aware if you sign up for a membership, that when you try and cancel they will still get and charge you for an additional month. Also, if you are finding that you have to go in there every week or two, that you probably have too big of lashes on. I had a way better experience at Shadyside (it's obvious this owner at Greentree is new for how she handles customer service situations.) Very disappointed and will never go back. read more

I always leave the salon feeling fabulous. Nicolette does an amazing job every single time I get my lashes and brows done!

I had the most amazing experience at Deka Lash!! I was a little nervous going in because I have never had extensions before, there was nothing to be nervous about. Rosie did my lashes and they could not have turned out better! Will definitely be returning in a few weeks for a fill. read more

I have been coming to this location for over a year now! I had planned to just try out the eyelash extensions once, but quickly realized it was well worth the time and money investment. I am comfortable seeing different technicians because everyone is very qualified - and I especially recommend Rita, Nicolette, and Kori. I love not having to deal with mascara, curling wands, or false lashes. The extensions are very natural looking and I get compliments all the time. But what is most important to me is the time it saves me on a daily basis because I can just wake up and go! Definitely gives me the confidence to forgo other makeup. Try it out for yourself! read more

Horrible customer service! I was new customer looking for a full set. I was referred by a friend, but I never made it to the salon because they cancelled on me TWICE! Both an hour before the appointment. Which is crazy to me, because they made me give my debit card number when booking for fear of me cancelling less than 24 hours...in which they will charge ME $20. I feel like they owe me $40 for their cancellations, disrespect and ignorance. When they called the 2nd time they told me they changed my artist because they didn't think I would "want to pay for the Masterlash artist" as a new customer??? I was never even asked or told what the price difference was. I was totally insulted. Horrible business. I was going there because I was told they would do a good job regardless of the price. After all that, they did tell me that I could still come in and pay the $179 for the Masterlash artist, who I originally booked with. She is the owner and "manager", but would not call me herself.....I was also told she "too busy" for new clients and didn't NEED more...WOW. I decided to take me $179 to much classier business. While posting reviews on any site I can, I am finding that their lash services seem to match up with their horrible customer service. Yuck. Thinking I got lucky on this one. Good Luck! read more

I have gone to the Lash Spa in Shadyside for a few months before I decided to look elsewhere. Reasons I decided to looks elsewhere were limited availability with appointments, not happy with the lash results and cost. I now go to a girl who has a mobile lash business and does lashes just how I want them, I would never back to the lash spa now! The lashes at the lash spa don't last, they ruin your other lashes, and they don't care what you want. They just do whatever they feel without even asking you. It's a good place to try out lashes with a groupon deal, but there are way better lashes out there than this! read more