Defy is a great place to take kids who need to burn some energy. Defy has kept my nieces and nephews busy, laughing, and happy for hours on end. The kids seem to gravitate to different areas each visit. Two nephews have had Birthday Parties here in the past year. The Defy Staff has the party game on lock. They do things like take the gifts and shoes up at the front door in a locked rolling cart to the party room while the kids start jumping. The parties have the kids jump first, and then meet in a room for pizza, juice, gifts, and cake. They supply the paper plates, cups, and napkins and do all the clean-up from the party. This is a low stress option for parents. I will be back soon. read more

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This is a fun place for kids to have fun with their friends and family! I do recommend this place it is just in this area that are a lot of stains on the floor and walls and I really stinks but it makes sense why it stank read more

Formerly known as DEFY. Now known as Skyzone - Ballwing. If I could give ZERO STARS, I absolutely would. Do NOT book your party with this company. They do not care about you as a customer. They are unprofessional and rude. I booked a 5th birthday party for my son and never heard from anyone to confirm party details. His father and I attempted to call several times DURING BUSINESS HOURS and they did not pick up the phone nor did they return my messages left. I messaged them on Facebook and emailed them, as well. I received a rude email from their event coordinator, Haley Lewis THE DAY AFTER THE PARTY telling me that they would not be refunding my deposit. I'd had to cancel the party because I couldn't get in touch with anyone, but they feel they have the right to keep my money due to policy. I understand policy. What I don't understand is keeping my deposit when you didn't deliver any amount of customer service and didn't respond to my calls, messages or emails until the day AFTER the party was supposed to have taken place. I will never spend money at this place and I will fight for my deposit. At this point, it's more about principle than anything else. DO NOT BOOK WITH THEM IF YOU WANT YOUR CHILD TO HAVE A GREAT TIME FOR THEIR BIRTHDAY. read more

Zero rules enforced. If the crew cared an ounce this place could be fun and safe. However the staff is group of apathetic 20 year olds. It is absolutely unsafe conditions, especially for young kids getting run over by teenagers. Three years ago this place was actually managed. read more

My kids love it here but something needs to change. The place is filthy, nothing is ever monitored, the cafe is always closed. I can understand not having enough staff to prepare food like pizza and pretzels but they will not even sell you a bottle of water. Their excuse: the register is closed. On a Friday night at 6pm?! Really?! You can't ring up a bottle of water on the main register? Most of the employees are apathetic teenagers just watching the clock waiting until their shift is over. If things continue this way I can't image they will last another year. read more

Do not go to this trampoline park. Our 5 year old sustained a growth plate fracture when a teenager ran across her trampoline and she landed on her leg. The staff does not monitor rowdy behavior. We will do everything to help prevent other families from the pain our child suffered. The urgent care informed us that they see many children with injuries from DEFY. read more

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Staff signed us up for the membership without explanation. Didn't know until charges showed up for the second month. Awful business practice. Additionally staff were not monitoring any of the spaces. Older kids were standing around on the trampolines, with drinks and not allowing younger kids to jump or play. read more

Horrible customer service when canceling contracts. Continuing to be charged over a month after an email confirming my last charge. They replied by saying "sorry, my last email was incorrect". What a joke! Ive never encountered a business go back on something they actually put in writing. read more

Defy - Email says final charge 7/15, was charged 8/15 too. - Trampoline Parks Near Me - Ballwin, Missouri

Staff was friendly and knowledgeable! The kids had plenty to do here. The only problem I saw was it was hard to identify where to place your belongings but I thinking it's because of the construction read more

Great way to get your energy out. Great customer service! There's lots of things to do. Great way to build his confidence and have fun read more

Defy - Trampoline Parks Near Me - Ballwin, Missouri

The place was super dirty. I never saw anybody cleaning and the bathrooms were disgusting. read more

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I was reluctant because of some reviews but decided to try it anyway. I am so glad I did. While I don't question the negative experience someone might have had, we found everything to be excellent. The employees were personable and helpful, the facility was clean, and everything was well maintained. There was at least one employee who was equipped to clean anything that needs it and a number of employees stationed around the facility. We will definitely be coming back. read more

Kids absolutely love this place. Very clean and a lot of space. Like all of these places the weekends are a bit crowded although all the employees were wearing masks and they did have a lot of hand sanitizer. The checkin process could not be easier if you take the time to sign the safety waiver and pay ahead of time. Otherwise you will need an extra 10 minutes or longer if there is a crowd at the time. read more

I am a member and took my son to Skyzone today and this what has become of this place. It's always dirty and the staff just stands around talking when they can at least try and clean. Just disgusting! Management has definitely gone done hill. The place use to be decent now it's a bunch of lazy workers and dirty place! I give negative-1 for the place! read more

Quality of the park has gone down so much in the last year. We had a membership for quite a while but have canceled. Employees are rude, rather dirty, check-in is a hassle read more

Only saving grace the staff was nice. Place is filthy. Like sticky floors, smelly, crumbs, debris under all equipment. Food is worse than cafeteria. The bathrooms looked like a person without eyes cleaned them. So disgusting. I would like to see the health department inspect this place. Pull your foam squares and clean the floors! Yuck! read more

My three kids had a great time here today. I was pleasantly surprised it wasn't so crowded with school being out. The staff is very friendly and helpful. read more

Edit: The manager reached out to me and let me know that the assistant manager who had been tasked with resolving the situation is no longer there. They are going to review and retrain their staff to avoid any misunderstandings like this in the future. They apologized and offered to let the kids play for free, but after this experience none of us wish to return. Thank you all for your support. It was very heartening to know that we had such a wonderful group of people around us. ========== On April 7th, my family was horribly and cruelly discriminated against by Flying Spider in Ballwin, MO. My sister died and my parents have legal custody of my niece. Flying Spider refused to allow my Mom to sign the legal waiver because they have different last names. They said that it must be done by a "biological parent". My daughter was also there and we are not biologically related. She is adopted. We would have been denied entry as well if we had not decided to just go to Sky Zone, who had no problem with us. With the amount of mixed families and living situations today, I am absolutely appalled by the way Flying Spider treated us. Was this because we are a mixed race family? I wrote them and after two weeks of no response, I attempted to contact their corporate offices and again received nothing. I am infuriated and disgusted that you would discriminate against us because we do not have a typical family arrangement. read more

Fun place better than the other jump place! Lots to do and plenty of space to do it! Those lockers are a great idea and awesome that they're free! However I'm not sure when their cafe opens, not a big deal nor a deal breaker... there's a water fountain and a vending machine read more

Defy - Cool spider eyes! - Trampoline Parks Near Me - Ballwin, Missouri

This is a terrible establishment the employees are not attentive at all and 65% of the workers are stoned overall shitty service

This place looks amazingly cool and my kid loved it. I did not jump or enter the play area, but it appeared to offer many more play options than your typical jump place. The play area is a full 5 stars. Free locker use is available to store your belongings while in the jump area. However, I'm deducting a star for a couple of reasons. First, the seating in the front waiting area is basically just benches that face away from the jump area. Other places typically offer comfy chairs for waiting parents with better views to keep an eye on the kids. Also, at $15/hour, the price is higher than most other places. read more

Almost no staff. One of the people that does work there who has super long hair is just awful to kids. Yells at them instead of asking them to be safe and behave. Also threatens to kick kids out. Seems like he hates kids, which makes no sense working at a place for children. He was so awful and ruined the experience of bringing kids there. I'd stay away. read more

My daughter had a great time here today with her friend. Lots of different activities to participate in. She was into experiencing all the various activities available at this great location to keep the kids busy. We will be sure to return to continue playing and learning all the fun courses. read more

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I brought a 4 year old here and he had a blast. I felt like there was more things for him to do than skyzone and it was clean with a really fun vibe. The price was great and yes... they require you to buy their socks - but they are only $3! So, great price, great place but most of all, FANTASTIC STAFF. They seemed like they were really invested in the safety of the kids and making sure they had a good time. There were a few times I would see a kid run into the dodgeball area alone and the staff would play with them until other kids got there. They helped them through the obstacle courses and were just all around very friendly. We'll definitely be back soon! read more

My stepson is a trampoline connoisseur and declared the trampolines the best he'd ever jumped on. That being said, the place was dirty. We were there 90 minutes and dirty tables in the cafeteria area were never bussed and cleaned, an overflowing trash can was never emptied, and the bathrooms were disgusting. Thankfully there was a large thing of hand sanitizer available for patrons to use. read more

Got two groupons for my kids, no time restrictions. Went there at 1:30 PM on a Sunday, was told they could not honor the Groupon until 3 PM. No other explanations . Went back at 3 PM as I'm waiting in line they put up a sign they're sold out until 430 and again they sent me back. I wonder what they would've done if I just paid the full price. Anyway I'm not going back there read more

Had a birthday party here with 10 ten year old boys and the host Jolene was extra wonderful. She had the party room set up perfectly by the time the kids got In the party room. Was a great party place 1hr of trampolines etc. and then a great experience in the party room. Thank You read more

Terrible customer service. Called to cancel my children's memberships because of COVID, submitted documentation online, & was still charged. Company is refusing to refund the charge for August membership even though the month hasn't started. Terrible business practice. Can't imagine this is a safe place to take children during this time. read more

I go there all the time. The staff is awesome, funny and always ready to help. The place is clean and the workers an managers always make sure it is in it's best shape. They also sell food and have chairs and couches to sit on when you get tired and they ave things that no other park has like Supertramps witch I use all the time and a zip line. When I first started going there I could hardly do a front flip but now I am doing backflip 360s and wall running. I would never imagine myself doing these and even when I do get hurt they are always there to help. This place has given me a skill I thought I would never have. 5 star review! read more

I booked my son's 9th Birthday party here - he and his friends had a BLAST!!! The hostess was amazing and had everything setup for us when our jump time was over. From check in to the end of the party, all of staff was amazing. I would not hesitate to book another party here. read more

This experience was one of the worst experiences that I've ever had in customer service or parties. Our son had been cooped up in the house the entire pandemic and we wanted to make his birthday special for he and his friends. We reserved a birthday package with a birthday host a week ahead of time. The big day finally comes. We arrived 15 minutes early to ensure that all waivers were signed ahead of the time of our party. Our hostess pointed us in the direction of our party room and she didn't direct us any further. Our hostess never walked us back to the room, she said that she would be late (because she was hosting another party), and did not give us any other instructions. The party was supposed to start at 3:30 pm and she said that was unavailable until 4:00 pm. At 4:10 pm, we still did not have a hostess so I went to customer service to ask for assistance. I explained the entire situation, I even told the manager that I didn't know when everything was going to begin, when we would receive assistance, or when we would receive our food. The manager took our food order, again, (even though we already reserved our food order prior to the event) and he stated that the food would come at 4:30 pm, and we would be called over the intercom. That never happened. The hostess came back at 4:30 pm to ask me if we knew that we should be seated, I told her no, so I went to gather everyone, we never received an intercom announcement. The hostess was non engaging, not friendly, didn't wish my son a happy birthday. She only passed out the pizza and poured drinks. She left the room and never came back until 5:15 pm. to tell us that the room closed at 5:30 pm and to ask us if we paid our bill in full. Our party didn't begin on time. The hostess and staff weren't warm. The hostess only joined us when it was time to serve and never came back but to tell us when we had to leave. The manager wasn't helpful and didn't help to improve the situation. I encourage you to save your money. The are so many businesses going out of business during the pandemic. Save your money to support a business that is grateful, helpful, and happy for your patronage during these tough economic times. read more

I recently hosted my sons birthday party there and it was great! The hostess assigned to the party did and awesome job getting the kids from the jump area when it was time for pizza and cake, and helping to serve. They made it super easy at check in. All the boys had a blast! read more

So I haven't actually played inside. I have been inside. My kid was invited to a birthday here. From what I could tell the staff was very organized getting the kids set up for entrance to the park. Now whatever happened here was pure magic. My kid tried to explain everything but ended up doing that over-excited-small-child-anxious-out-of-breath-thing, whatever she was trying to explain she loved! She has done nothing but beg to go back, including offering the idea of organizing parties for parties sake. Someone please take this kid back! read more

FYI, if you book a birthday party before noon, you will NOT get the Jet's pizzas that are included in the price of the party. And they will NOT reimburse you the price of pizzas bc they say it's a free add-in. This happened to me today. We booked a 15-jumper party from 10am-11:45am. Per the website, this package includes 3 large Jet's pizzas. I got an email last week asking me what type of pizzas I wanted and I replied. We showed up for the party and were told that Jet's is not open early enough to have pizzas. We asked why we weren't notified ahead of time. They replied that they would give us donuts instead. They spoke of this as if it were the usual routine for parties booked at this time slot. I was upset bc I had already told all the parents that we would be feeding their kids lunch. I declined the donuts since we already had cake! I asked that the cost of the pizzas be deducted from the cost of the birthday package ($15 each). The manager said no deductions would be made as the pizzas are a free "add-in" that the business pays for "out of pocket." Big eye roll here. They should post this VERY clearly on their website - that all parties before noon do not have pizza but instead have donuts included in the cost. They ultimately allowed me to bring in my own food. My husband ran out and picked up Dominoes and brought it back in time to feed everyone. Anyway, be aware of this if you plan to book a party. The rest of the party went fine and the party host was reasonable and easy to work with otherwise. read more

Fun place but absolutely no regard for current county mask policy. Granted, this is not the place to go if you are very concerned with corona but they have a written and posted policy of adhering to the local code yet were not enforcing it at all. Well over 75% of patrons had either no mask on or it was hanging under their chin. Only 2 visible employees on the jump floor and both pretended to be oblivious. After commenting to the manager, he did come around to tell people to put them on. Lasted about 2 minutes. This speaks as much to the lack of real management as to the clientele there; People who simply think rules dont apply to them. At Rockin Jump just a couple days ago and they were on top of it. Lots of employees on the jump floor and Every employee continually reminding guests to wear mask correctly; speaker announcements every few minutes to remind guests and hand sanitizer set up every few feet. Defy could take a lesson from them. read more

Be aware of a few things. They only offer 1+ hours of play nothing at shorter times (30 min). They also allow your kids to go in every half of an hour. So that means if you have 45 min to burn and show up at 6:10, your time starts at 6:30. There is no flexibility and the manager seemed very proud that he had that power over our night. read more

Alright guys, this place is way too legit. If I could give it 6 stars, I would. First off, there's so much to do. It's great for all sorts of ages. Obviously there were tons of kids there, with their unlimited energy. Trampolines are an insane workout, and Flying Spider is very aware of this because they offer classes to get your heart pumping. But I've seen teens, adults, and middle-aged people here, all having a blast; that's because this place is so fun. If I ever have a 1st date with a girl, I bring her here. It's way more fun than dinner and a movie. They have zip-lines , dodgeball, and tons of different trampoline types and areas. Not to mention the prices are extremely fair. But on top of all of this, the staff are so great. Everyone is extremely friendly and have a genuine positive energy that makes this place better than anywhere else. When I eventually have kids, I'll be bringing them here, this place is great. read more

Always friendly staff! This is one place I actually enjoying taking little kids and their toddler time in the am is fantastic!

Flying spider is 100% clean and the attractions are definitely worth the price. Definitely recommend the winter pass if you want to save money. read more

It was an amazing experience!!!! I love this place!!!!! I came here with my friends and it was so fun!!