I stopped by Lexus of Bellevue during the Lexus December to Remember sales event after seeing a car…read moreonline that I wanted to test drive. I had already done my homework and knew exactly what I wanted, the features that mattered, and the price range that made sense. I was not there to waste anyone's time, and I appreciated that they were not looking to waste mine either. Their one person one price approach creates a very straightforward and customer focused experience without any haggling or being passed around. Eric reached out to me right away after my online inquiry and gave me a call so we could set up a time for me to come in. Meeting him in person confirmed how great he is to work with. He is friendly, knowledgeable, and genuinely invested in helping customers find the right fit. The car I test drove was nice, but it was missing a few must have features. Since I have had a long relationship with O'Brien Auto Group, I asked if they could locate a similar model in a different color. They found one, but it still did not have everything I was looking for. I was getting ready to wrap up when Eric suggested we take a look at the vehicles that were currently being shipped from Japan. Sedans are not in high demand these days, so only a few were coming in. Four total. Two had already been claimed. Out of the remaining two, one had every feature I wanted. That was the moment I knew it was the right choice. I asked how much I could put on a credit card because earning points is always a priority. I placed the deposit and waited for the car to arrive from the port. Once it arrived, the dealership handled everything including detailing, preparation, and paperwork. The signing process was quick, easy, and completely seamless. A huge thank you to Eric N, Andy, and the entire Lexus of Bellevue and O'Brien Auto Group team for helping me secure one of the last Lexus IS 350 F SPORT AWD Gen 3 models built and shipped from Japan in December 2025. I had been wanting a new car for a while. I hoped the next generation IS would go hybrid, but the redesign was not for me. I have always preferred the final generation of this model, and I am grateful they were able to track down one of the last ones produced. This team consistently delivers an exceptional experience, and this purchase was no different.

Update (2/19): As of today, I have updated this review and formally filed a complaint with Lexus…read moreCorporate. I purchased a new vehicle from Lexus of Bellevue in December 2025, and my experience has been very disappointing. On delivery day, a dealership employee scratched my car while parking another vehicle. Although the paint transfer was removed, the clear coat was damaged. I had waited two months for the car and reluctantly accepted a $1,000 discount because I needed it for work. No one expects paint damage on a brand-new luxury vehicle. That same day, I noticed the left rear door did not close properly and required noticeably more force than the other doors. I raised the concern immediately. The Service Manager at the time stated that it "felt normal," and based on that representation, I proceeded to take delivery. However, when I later returned and had the vehicle evaluated by a technician -- and after comparing it with other brand-new RX models on the lot -- it became clear that the door did not operate consistently with other vehicles. Only then was a possible issue acknowledged, and I was told my case would be submitted to the manufacturer. I never received meaningful follow-up or a written determination. Before reaching 1,000 miles, I discovered a crack in the upper right windshield with no impact point or visible external damage. The crack appeared to originate within the inner layer of the glass. The Service Manager initially suggested it was a rock chip and advised me to go through my insurance to have it repaired. However, I requested a third-party inspection. An independent glass specialist found no sign of external impact. Despite this, I was again told the case would be submitted, with no clear resolution or timeline provided. Given the accumulation of these issues -- delivery-day damage, a confirmed door concern, and a windshield defect -- I discussed replacement options. I was surprised to learn that a "replacement" would require me to pay approximately $5,000 in depreciation to move into the same model vehicle, despite the fact that these concerns were present from delivery and the vehicle has under 1,000 miles. More disappointing than the issues themselves was the overall response: slow follow-up, reluctance to acknowledge problems until pressed, and a lack of proactive customer care. This review reflects my personal experience and is shared so that prospective buyers can make informed decisions. I genuinely expected a higher standard of quality control and customer service from a Lexus dealership. Unfortunately, that expectation was not met

My family has been going to this dealership to buy and service our cars since we moved to America…read morein 2015. We have always loved their fast, kind, and efficient service. When I took out my side mirror a few years ago, they were able to get it fixed within a week. Logan in the service department is our go-to, and he always takes really good care of any services or repairs to my car. He is super friendly and whenever I have questions or concerns about my car, he makes me feel heard and validated and answers them thoroughly. Their service team always goes above and beyond to make my car look and run like brand new. I just wish they would plug my dash cam back in when they're done so I'm not driving around with it not recording... Yesterday, when I needed advice on how to remove paint transfer from my car, I called the store first to see if I could get a recommendation over the phone. A sales department rep told me I could text the service department pictures, and they would be able to help me. When I texted the service department however, I was shocked at how abrasive and unhelpful the employee, Sophia, was. She even gave me the name and phone number of a different place to go. When I explained that I had never taken my car to anyone other than Toyota and that I was worried about a third party damaging my paint, she continued to tell me she couldn't offer me any help. So I ended up driving all the way to Toyota from where I live in Issaquah because y'all have literally never let me down, and I knew that if I went there, I would be able to find some help. The greeter outside was so kind. He actively listened to me before directing me to the parts department, telling me they could definitely help me. Everyone in the parts department was so nice and welcoming, and told me exactly what to do for my car and where to get what I needed. All I wanted was a recommendation that wouldn't damage my paint, and I was so grateful to get to talk to people who were so friendly and empowering. Scott even went above and beyond, going to double-check with the detailers to see if they had any advice on clay bars or anything to help me with the paint transfer. He even came out to look at my car with a microfibre cloth to see if he could help out. After being so frustrated at not getting help, I appreciated how he reassured me about how to get the paint transfer off and made sure that I was confident in my next steps.

Oil change coupon is false advertisement, it doesn't include labor. Discount of $70 was applied…read more However, 64.95 labor to replace air filter, $84.99 labor for airflow cleaner, $139.95 for throttle body cleaner and 216.99 labor for brake flush. This is for less than one hr of work. Total labor was $445.15 and parts $175.13. outrageous and a total reap off.

Jacob Pellum Was great to work worth I started with a credit online application approval right in…read morethe morning after I found the vehicle I wanted and multiple people came in wanting to buy the same vehicle but he made sure it was first come first serve, very professional and has great knowledge on cars of all makes and models I will highly recommend him.

Background info:…read more Recently sold my 2023 Hyundai IONIQ 6 (Ultimate Red) and after test driving Hyundai IONIQ 5 N, Genesis GV60 Performance, and the Kia EV6 GT I've decided to go with the Kia which was tough to find especially a used one with low miles. I've dealth with many dealers both local and remote (mostly remote) and by far this is one of my BEST (remote) experience. I've purchased used vehicles (sight unseen), it's always risky and definitely not for the faint of heart. The vehicle: It's a 2023 Kia EV6 GT (in Runaway Red), one owner, very low miles (under 9500), clean CarFax, no accidents, not branded, this is the one! 0 photos on the website other than it's coming soon. I wasn't going to let this one get away. Only oustanding thing is an open recall which I can take care of via a local Kia dealership. Sales process: Cody C. is the Sales Consultant I've worked with. I first reached out via the usual process (online form) but this was before xmas eve so I wasn't expecting any traction till after the holidays. Day after xmas I was on a mission, called him up and we were on a roll. After helping me get some photos and videos going along with a shipping quote, I was ready to see those numbers. Price: Since this is a used vehicle, I always use kbb to figure out what the vehicle is worth if I'm buying from a private party. Usually dealer pricing is a bit more but in this case, they've listed it very close to the range what I normally would pay if I went with private (if I could find one that is) The other items I normally look for is doc fee (only $200 in this case very low IMO as others usually much higher) title fee ($19) and.. that's it! Wait... wait.. wait.. What?!?!? nothing else? Are you kidding? What's the catch? I just can't believe there's no crazy dealer add-ons, it's unheard of! The only thing I need to take care of are the sales taxes (which I will pay when I register the vehicle in NV) Buying process: As mentioned earlier, I wasn't going to let this one get away, I put in a deposit (10%) luckily I was able to do this via my credit card. Seeing how I'm doing this remotely, other items needed were Driver's license, 2nd form of ID (utility bill), current insurance. Other than that, I just need to wire the dough (that's always the toughest part) Shipping: Now that everything is in order, it's time to get someone to pickup and transport the vehicle. Normally I usually find my own shipper (because it's cheaper) but then you have to deal with the logistics and coordination with the dealer. Once I got a more accurate shipping quote from Cody, turns out it was actually slightly cheaper (fully enclosed) so I had Cody set this up using part of my deposit money. My guess is the dealer gets a volume discount. The only catch was I did not have direct access to the shipper till he contacted me the day before drop off (which was OK) Delivery took a week (seems longer than usual) so if you want it faster, use your own shipper. Arrival: The day is finally here! After a week of waiting driver arrived right on time. I still can't believe it's in perfect condition, inside and out. Only thing I forgot to check was it only had one key. It's all good, not a big deal. The bonus was to find out it came with the exact dash cam I was planning to purchase. Final Thoughtss / Wrap UP: After driving the vehicle for over a week and had the local Kia dealer performed the recall, the vehicle always puts a smile on my face.. especially when I push that GT button. :) The title came in (via FedEx) about 1 business day after vehicle arrived. Everything is in perfect order, highly recommend Park Place (this is the ONLY dealer I've kept their plate on) while waiting for new plates. Thank you!!!

This was my first time using Auto Works of Issaquah. I'm a 72 year-old female that usually does…read moreeverything on my own that I'm capable of. Unfortunately, I needed a special tool for this repair. They were kind enough to use the part I had on hand and only charge me for labor. It didn't take long to get an appointment and they took care of my repair quickly. If I need anything in the future, I will be calling them. They are very friendly and they give you an upfront estimate.

I thoroughly trust Autoworks of Issaquah. I feel completely confident taking my vehicles here for…read moreall maintenance. They are always upfront and honest. They do a great job of explaining what work needs to be done. They use an online system for the mechanic to make comments and for the customer to then review and approve the work. There are no surprises. Great value for quality service.

Taylor was absolutely wonderful to work with. He is very knowledgeable, patient, and genuinely kind…read morethroughout the entire process. He truly went to bat for me as a customer and made sure everything was handled thoughtfully and fairly. I never felt rushed or pressured, and he took the time to answer all my questions and make sure I felt confident every step of the way. I would 100 percent work with Taylor again and highly recommend him to anyone looking for an excellent Mercedes buying experience.

As soon as it became Auto Nation, the atmosphere changed. Have not had a good experience in sales…read moresince it was Barrier Mercedes. Even though I live in Sammamish, I drive all the way to Seattle. Or even Lynnwood. I will check in with Bellevue Mercedes again down the road and hope some restoration to what a Mercedes dealer is like, and not an Auto Nation dealer is, will have taken place.

Highly recommend Rigo! We had a lot of questions and niche asks and Rigo was patient and helped us…read morethrough each step so we could determine what's best for us short term and long term. We also got to meet the manager, Rio, and learned a lot about the latest from Audi. We recommend Rigo and team for going above and beyond for their customers. Even when it came to maintenance, Rigo helped us bridge the gap with the staff and resolved everything. Thank you!!

Edit to add: Never got a call back from Josh the Gm. On top of the valves being burnt and needing a…read morenew head, I also need a new water pump. Apparently the mechanics at this dealership do NOT know what they're doing. Had this Q5 Less than 10,000 miles. Thanks for screwing me over. ZERO STARS!

Dan and Taylor at Chevy Bellevue helped us land a deal on a 2026 Chevy Colorado that ultimately…read morefelt very good to us. They matched a local dealer's best price on a WT (with towing package and bedliner), removed add-ons where they could, honored the Costco Executive rebate, and even worked to import a vehicle from Idaho at their cost to make the deal happen. There were a few bumps along the way--one dealer backed out of a trade, and the next option required extended negotiation--but they stayed engaged and kept working toward a solution. Like any dealership, there were moments of the usual back-and-forth ("we're losing money on this," etc.), so I'd definitely recommend coming in prepared and advocating for yourself. That said, we did our homework, and I'm confident we ended up with a genuinely strong price. Overall, they put in a lot of effort on our behalf. They were professional, patient, and respectful throughout the process, even while being firm negotiators. We felt included and informed every step of the way, and they took the time--both in person and over the phone--to help us get to a place we were comfortable with. As first-time new car buyers in our mid-thirties, we appreciated that and are grateful for the experience. Always a win to walk away knowing ya didn't get [totally] screwed! Thanks, Dan & Taylor.

Caesar was very helpful and professional. He answered all my questions and was very courteous.read more

Great dealer. All employees are friendly. Service department…read moreis great at keeping you up to date and sending video updates. Dealer showroom is clean, and there are plenty of snacks and drinks for both kids and adults. You can browse indefinitely without anyone bothering you.

Stephen H. was super helpful, nice guy and good to work with for sales, finance folks were…read moreefficient & friendly. My car was CPO, there were a couple cosmetic issues with it that needed correction, Anastasia in the service dept got it right in and fixed all the issues. Great communication, cool, great to work with. Had to visit again a couple months later for windshield and tires (from track use), and same exp. I also appreciated they both actually like cars and seemed to enjoy talking about them, not just Porsches. Thanks y'all!

To feel respected and valued as a customer, visit Buick GMC of Bellevue…read more I worked with Josue remotely from Alaska, never physically visiting the dealership. His exceptional customer service, professionalism, knowledge, and constant communication made the process seamless. Josue was quick, honest, and patient with my questions and concerns. This was my best experience buying a vehicle from a distance. I'll return and recommend Buick GMC of Bellevue to anyone seeking a knowledgeable, friendly, and professional dealership.

If you are an out-of-state buyer or have a family medical emergency, DO NOT waste your time here…read more I had a chaotic and deceptive experience trying to purchase a 2024 Yukon XL Denali at Buick GMC of Bellevue. 1. The Pricing Games (Ramon & Ali): It started with a bait-and-switch. I reached a verbal agreement with sales associate Ramon for $67,500 on Friday. By Saturday morning, he never followed through, and later that day I had to talk to a manager named Ali. Ali completely disregarded the previous agreement, ignored market comps (because they later found out they had the wrong sticker price), and demanded $71,500. (see Photo 1) 2. The Refusal to Sell (Mehrgon): I checked the listing on Sunday morning, and found that the sticker with the options I wanted was different from what I found Friday. Despite the pricing mess, I agreed to the General Sales Manager's (Mehrgon) price of $71,000 just to get the deal done. I had financing ready. The catch? I am a full-time caregiver for my mother and physically cannot fly to Seattle right now. I offered to do a Notarized Remote Signing (standard industry practice) and pay for FedEx. Mehrgon refused. Instead of accommodating a verified buyer with a medical hardship, he killed the deal because he couldn't get me into the finance office to upsell me in person. 3. Unprofessional Tactics: - Gaslighting: Mehrgon repeatedly claimed he was 'calling me' and couldn't get through, even though I had full bars and no missed calls. He used this lie to try to force a verbal conversation and avoid putting his refusal in writing. (see Photo 2 & 3) - Dismissiveness: When I finally gave him a binary choice--sell the car via FedEx or I walk--his only response to my family emergency was a lowercase 'ok'. (see Photo 4) See the attached screenshots. They admit the price was agreed upon, but refused to sell because I couldn't leave my sick mother. Zero empathy, zero customer service.

Honda Bellevue truly exceeded my expectations! From the moment I walked in, I was treated with…read moreprofessionalism, kindness, and respect. I worked with Devvon, he was incredibly knowledgeable and patient, answering all my questions and making sure I found the right car for my needs. As a first time new car buyer, I never felt rushed or pressured, and everything was explained clearly and honestly by the whole team. I'm absolutely thrilled with my new car and couldn't be happier with the service I received. I would 100% recommend Honda Bellevue to friends, family, and anyone in the market for a vehicle.

I was treated with respect by all throughout the buying process. There was no pressure at all…read more Options for financing were clearly presented. The owner truly listened to what I wanted and had the car waiting for me at the door when I arrived for my appointment. Will Lis, sales, was fantastic walking me through every step and making the purchasing experience enjoyable. Again, there was no pressure, which I value greatly. I will never go anywhere else to buy a car!