You can tell a lot about a company by looking at the employees. Every time a Defense Pest Control Technician comes to the house, they have a smile and are prepared to do whatever you need. Whether it is just a simple spray around the outside, or whether you want them to spray inside as well. When you ask them to spray inside, they don't shrug their shoulders or try to talk you out of it, they ask you to hold on a second and return with their inside sprayer and go to work.
We are not originally from Arizona, so there are a few species of bugs that freak us out!!! Every time that we have seen one in or around our property, my wife is on the phone with Pest Defense. Within a day, or that day, there is a technician who comes over and asks the..."What, When and Where" and heads over there to start!!! They don't bother with trying to explain that they are harmless and "...we live in a desert", they get to work and take care of the problem. Even after the incident when we are speaking to the technician, they politely explain the severity of the encounter, but only if we ask and after they are done performing the service. They are knowledgeable and have a unique ability to calm when they explain!!!
I would like to share my latest experience with Defense Pest Control. We were putting in a driveway extension which would span from the road up the side of our house and end in our back yard. Everything was going smooth, and we were at the concrete stage, ready to pour, when someone said something about Termite treatment. It was scheduled for 8 am the next day when my heart sank. I called the office and left a frantic message. Ryan called me back and explained what they had to do, but did not realize that I was talking about 8 am the next day. I called back to confirm that we were talking about the next day and I had not communicated it well, but Ryan made it happen. When James showed up at 6 am the next day, I was a little embarrassed because of the miscommunication and him having to get up early. I was surprised when James seemed grateful to be there? He said he does not normally start that early, but oddly excited to be there, I was very surprised and prepared for a frustrated technician. James was anything but that, he was asking me about the project and joking about getting a call from Ryan the night before. He thanked me for calling back and making sure that he was there before the concrete was poured. He said the process to do Termite treatment after concrete is in place, is far more in depth and requires drilling. I was so happy that they responded quickly so we didn't have to do that. But I was really surprised with how James, especially, maintained that level of customer service that I have come to expect from Defense even with my miscommunication. Not to mention the price difference between drilling concrete and getting it done before the concrete. They could have used my miscommunication to make more money, but went above and beyond to do it right and make me happy.
It is clear to me that this service is a direct reflection of their business model and leadership. They are always well dressed and happy, I don't feel like they are going to get the house dirty when they come in and spray. Their technicians are happy and always ready to provide the service that you want, not the service they may be "required" to provide. Customer service is a priority for Defense Pest Control, and anyone can appreciate that!!! read more
