This company is amazing and very reasonably priced. We lived an a great and spacious home and they were quick to fix any issues on the property. More importantly our land lord Kearra Stratman was amazing she had open communication with us and always took care of any issues we had in quick manner. She made me feel very comfortable and I knew there would never be any issues while she was our landlord best experience with a landlord yet. read more

My heat went out on this snowy morning and I put in a maintenance request. The maintenance team called right away to assess the issue and Larry was here within an hour and fixed everything. He also gave me some good tips for around the house. read more

I'll keep this review simple.... Deerwoods is the worst real estate mgt company I've had the pleasure of dealing with; this is all about the little things, and I guess some bigger things. First and foremost, their ability to fulfill maintenance request in a timely manner is non-existent! Period! I've had three request; first was rain leakage and that took 3 weeks to get repaired. Second request I'm still waiting for someone to follow-up on. Third one is still in progress (actually no progress), with no scheduled appt in sight. Additionally, their maintenance supervisor is a game player and likes to blame renters for his staff/sub contractors not being able to complete requests. For example, making an entry on the maintenance request log that the tenant wasn't available for the maintenance visit, when I was home all day with a sick guest from out of town and hadn't left the apt that day until after 6pm..... I called him on this entry and he stated that his maintenance guy said that I wasn't home when he came to visit. Best part is, when the same guy referred to in the status update showed up to make the repair, I asked him when he had come by the day before, and he said he hadn't come by at all yet and had just received the job that morning...... It's always so comforting to know that a business tolerates staff members that lie regularly to make their numbers (other neighbors had similar experiences). Next, they lost my lease from the previous mgt company (they were impeccable) and changed my lease to reflect "their terms" causing a $235 increase in my rent. I signed my lease with the previous mgt company the week prior to Deerwoods taking over (no one knew this was happening), and for some reason, myself and another neighbor had the same, "we can't find your new lease!" moment with them. So after outlining the details of my previous lease, they said I had to show them the docs. I couldn't as I hadn't received my copies yet, so I figure the next best thing would be for the previous mgt company manager (who we signed the lease with) call them and state that we had signed a new lease and what the details were (documented in email negotiations), which would have only raised our rent $115. You would imagine that they would have kept our lease terms in place as documented in the emails (also reflected signing appt, and a follow-up after thanking us for signing a new lease), BUT OF COURSE NOT, THEY'RE DEERWOOD; "do it our way or get the hell out" should be their company mantra. Finally, it is evident that they're staff is poorly trained, are not held accountable, twist the truth, ignore the truth even when presented with evidence, and their owner/mgr is spineless and cowardly; as he won't speak with renters when his staff conveys his opinion/msgs and then won't speak to you. He can't be bothered..... I don't know whether to feel sorry for his staff, or if their just as big a part of the extremely poor service and consideration of their tenants. Simply put, if you're a property owner (Being a former officer in the Navy, I am extremely familiar with RE mgt companies, I have a condos in San DIego, homes in Temecula, CA and MA) looking for a new RE mgt company, RUN!!!!! If you're a renter, RUN FASTER far away from them!!!!! I know this is the internet and you get a variety of angst here..... but if you want to live with behaviors that I've outlined, call them..... YOU WILL SUFFER the ills of a complacent (due to rental environment) and uninspired mgt team. Sad, sad, sad, to go from a stellar, reasonable, and responsive RE mgt company to Deerwoods, it's beyond painful and a valuable lesson learned. Owner or renter, BEWARE!!!! read more

If I could give one star I would. Let's start with the lack of loyalty(there is none) You would think dealing with people about where you live, they'd have your best interest in mind. False they don't. Iv asked them to fix my front door for 4 weeks now, a month. My lease is up in two months. What are they doing? waiting until I leave. I think not. They get their rent on time, yet does not know how to simply replace a door in a time efficient manner. They put a notice on my door full or lies, This company lacks moral customer service. You work at a property management building, you know, the one you go to everyday, to pay your rent. Do your job. Which is fairly simple. Phone lady is nice. I suggest lawyering up!! Also another property management company! read more

Please consider renting with a different company. When we moved into our building, we had pretty fast wi-fi included in the rent, and the owner of the building routinely stopped by to check that the grounds were up-to-snuff. However, as soon as that owner sold and it fell only to Deerwoods to maintain the building, things went south, fast. They failed to de-ice the parking lots and sidewalks during winter (which resulted in some really bad falls). During warmer weather, they ran the sprinklers daily, even during the rain, which is a waste of water and money (and a violation of Denver's watering ordinances). Two different vehicles of ours suffered hit and runs when parked on the street in front of the building in some of the very few parking places that are offered at the property, resulting in thousands of dollars of out-of-pocket expenses for the deductibles (and we weren't the only victims). We heard rumors that homeless people were sleeping in the foyer, accessible from the street. We asked management to install surveillance for safety (both to document intruders and hit-and-runs), and they laughed at us. Deerwoods completely failed to keep gas in the grills (one of the few amenities offered at the property). Some maintenance issues, like our lack of a refrigerator handle and the terrible smell and poor drainage in all the pipes, were never addressed after multiple maintenance requests during the entire 13 months we lived here. Simona at Deerwoods consistently failed to return phone calls and emails- I put in 3 emails and 5 phone calls to her before she returned an unclear email response on one particular issue. It took them a week to verify rent for a new prospective landlord, which almost cost us our new place. When we moved in we were promised that additional washers and driers would be added, but they never were, which resulted in constant lines for the 2 shared machines. The machines were dirty and we often got clorox or some chemical stains on our clothes after using them. The ground were consistently covered in trash and never cleaned. IF YOU READ NOTHING ELSE, READ HERE: And the worst of all- the lease we signed stated, in muddled and confusing terms, that if notice is given on any other day than the first of the month of a month-to-month lease, you are responsible for rent through the last day of the next month. All a confusing way to state that you can only give your 30-day notice on the first of the month. Otherwise you're on the hook for the remainder of the next month. The end-of-lease letter we received at the conclusion of our lease, of course, did not reiterate this key fact. I have never lived anywhere that did not pro-rate rent for days you actually didn't live in the property. This looks like a standard feature of all their leases, so please be aware of this deceptive and unconscionable provision before signing with their contracts. They failed to give us notice of why they withheld our security deposit, and after 60 days, we haven't received it, so we'll have to sue. Probably not malicious, just another sign that they don't have a clue what they're doing. I wanted to love this apartment- the location is in a transitional area, but near lots of nice areas, so we liked it while it was being managed properly. Any competent staff that worked at Deerwoods when we moved in is long gone, and the buffoons that are left are not capable of adequately managing the properties they have left. There are so many new buildings being constructed every day that it's not worth it to use a management company that can't manage their property. Please steer clear of Deerwoods or you'll eventually regret it. read more

Geoff Chatham has been managing a home for me in Wash Park for 8 years and has done a tremendous job. The unit has been fully leased for all but one week during those eight years and Geoff has handled every situation with the ultimate in professionalism. Maintenance requests are quickly and efficiently handled, a fairly involved water damage situation was taken care of to the satisfaction of all and Geoff even arranged for the install of a French Drain to avoid having a repeat occurrence. Geoff has taken care of my property like it was his own and has provided peace of mind and a nice return on the asset that I have entrusted to him. I can't recommend Geoff highly enough. read more

I am only a new tenant with Deerwoods Real Estate Management, and have not had a long relationship with them at this point. From my dealings with them thus far, they have been very professional and courteous. They answer my questions fully and in a timely manner. I love my beautiful, clean building and grounds, and the Property manager is lovely to deal with. I hope to continue my positive experience! Thank you! read more

I just had the WORST experience with this property management company. Leslie was 20 minutes late to my showing and finally arrived without the key to the property. She had to go back to the office to get it while I waited outside. Despite this red flag, I fell in love with the property and decided to apply. After the application was approved, I tried to call and email to set up an appointment to sign the lease. After not returning my calls for a week, I finally got Leslie on the phone. She said she had emailed me...um, no you didn't. We set up a 9:00 lease signing time, and the night before she emails my work email address at 5pm to tell me that our application has been cancelled. I am speechless. Thanks, Deerwoods. I probably just dodged a bullet anyway. read more

Previous tenant of two years and absolutely worst and horrific experience. 8805 E 12th Ave is THE HOOD! Someone was murdered out front of my building a week before I moved out. I've waited over two months now for the corporate office to give me any response to my security deposit. This office is FRAUDULENT And has been reported to HUD LAWS! They will FAKE your move out checklist and rob you. Angelica and Diana are the "supervisors" in the corporate office and have only worked there less than a year nor do they have any good customer service experience or tenant. I have been ROBBED AND ASSAULTED at my unit multiple times and this company doesn't truly care about anyone but themselves! Your just a NUMBER IN THE SYSTEM. Beware you will NOT have a good experience and DO NOT LIVE HERE! I have contacted local news agency and lawyers and can't wait till I get to share the whole story. I have attached a "photo of a wall in my old unit" with "excessive" holes? Nor does it say that anywhere in the lease and you be the judge on this unknown photo they tried telling me I did this! read more

Worst company ever. They over charged my account. When I called to ask why they told me "they don't know but I still owe and its too bad, that's life." read more

The people at the leasing office I have called and worked with were incredibly helpful and professional. However, the same cannot be said about their agent who shows the properties. Even with a confirmation call to solidify my showing, Paige, the showing agent was more than 15 minutes late. Actually, I don't even know if she showed up! I left the dilapidated property without a courtesy call from Paige. From looking around the property it seemed there was a security door that is left open all the time, a horribly kept courtyard with no seating, cigarettes and dog poop throughout the property, a whole stairway was missing, and there seemed to be little to no security measures. There were quite a few posts throughout the property threatening tenants $50 for cigarette butts and dog poop...it didn't seem the tenants followed that post much! Eh, to be honest, I'm glad Paige did not show up. I will be more than pleased to give my money away to a more professional management group and a better maintained property. read more

This is the worst property management I have ever experienced! The receptionist cannot relay a message and have my property manager call me back, and because of this they are telling me we did not give them a move out notice and are trying to charge me for an extra month that I will not be living in the building. Basically called me a liar to my face, so unprofessional!!! I DO NOT RECOMMEND signing a lease with this company, they will screw you over! read more

We sold and a purchased a total of three homes using Deerwoods Real Estate and couldn't be happier. Everything was straight forward and went as smooth as possible. Deerwoods has since also given me advice with my rental property and has been extremely helpful. I recommend them to all our friends for any property management or real estate needs. read more

They're scamming people for their application fees. We submitted two applications with a March 1 move in date a week before the date to move in. We were not approved in time and had to make other living arrangements. They refused to refund the application fees despite not approving us in time for our move in date. This is after telling us it would take 1-5 days to be approved. Furthermore, I called everyday trying to speak with someone about the status of our application. For three days, I was transferred to answering machines with promises that I would be promptly called back. Never once was I called back. When I finally did speak with someone, they were unhelpful. I wouldn't be surprised if this is a company of scammers. I do not recommend. read more

Deerwoods have been great! I've had minimal issues at my apartment, when something has come up its been handled ASAP!! They've also helped me out for a couple of lock outs (my fault), and have waived fees for me when my payroll dates changed which was a HUGE help! read more

I'm fairly certain that this place is up to no good. First, I waited forever to get the showtimes on a place that has been advertised on craiglist/zillow for awhile. When I called, they said they would contact me when showtimes arose, though they were worried that my move in date was sooner than what they could do (it's obvious I wanted a place ASAP and I was using that day as the day I could move in)-though it was only a week or two earlier. I felt they kept trying to make up excuses for me not to view the place, which admittedly was a little too good to be true, but not completely unreasonable. When I finally called them AGAIN, there were showtimes. I scheduled the earliest possible, only to have them call me the next day saying someone already put an application on the place. They let me know I could, however, still do an application just in case, and I could, but if the other person's application did go through, I could then use my application on another place (for $45). They continued to deter me from going to the open house, which I said I was still going to. They said the place was taken, and that the lady showing it to me would be late. I still persisted, and the lady never showed up. I'm convinced that the apartment never was even for rent. Regardless of it is a scam, or some marketing ploy, I am annoyed that they wasted my time when I am desperately trying to find a place. read more

Deerwoods is an extremely professional and competant managment company. They are experienced and courteous from their maintenance technicians to their office employees. I would highly recommend them. read more

WORST PROPERTY MANAGEMENT TO DEAL WITH!!!!!!!! reading previous reviews... I'm in an agreement with all of them. We were renting through a different property till they sold it to deerwoods and we were told they had to honor the lease we signed. Yeaaa that never happened. If you want to rent from their castle rock location, DON'T! Their main office is clear in Denver past the stadium and these people buy a property clear in castle rock where getting any maintenance orders done is next to impossible. Yet they make you feel like you're the inconvenience for wanting your things fixed. Also Mari is a joke. She doesn't know how to do her job, she's been caught in multiple lies that she can't keep up with, she's a bunch of false promises, but all she is all bark and no bite. She will make herself sound high and mighty that there is no supervisor above her (which there is so don't be fooled by her). If you as a renter feel you're in the right you more then likely are, she's making you feel stupid about it. I moved out a few months ago and here September I keep blowing up her line, leaving voicemails and sending emails and she wants to dodge us. So if it takes me to drive up to the office to be in her face once again to get some of my deposit back, I will. This lady is a tyrant and the property management is a money hungry and corrupt. It's sad to see rentals now that I want to live in and they are managed by them and just won't do it again. Not worth putting myself through the stress. So long story short....dont rent with them. It's not worth all the hidden fees, stress, poor maintenance upkeep, stress, having management belittle you, oh and stress!! read more

I would not recommend renting through Deerwood Property Management. My family and I lived at the 285 S Jay St and we have found that the Propert Manager responds to emails when she feels like it and is very rude about answering concerns. Took their time to remove snow and ice from sidewalks. Because of this there were several incidents that were reported to them. Playground lacked sufficient wood chips and no shelter for young kids. Basketball hoop has been broken for a couple of years now. One tenant likes to claim that he is the onsite maintenance when he is not. He stands around always watching children. The maintenance team that is supposed to respond to all requests doesn't. The laundry room dryers barely worked would leave clothes wet. After the snow storm in February the laundry rooms have been locked and out of service. The fire extinguishers were not updated during the 2 yrs that we were there. Outside building structure is falling apart. They had a crew come out to work on the structure and didnt replace the set of stairs they took out, which changed after a 911 call was submitted and they could not get to the person in need of help within a timely manner as they had to use another set of stairs. In the lease it states that each household is allowed one vehicle on the parking lot due to limited space and a tenant is allowed to a $25.00 fee for one extra space. Thers are several residents that are using 3 to 4 spaces per household and allowed to work on their trucks. I feel that if you are going to expect tenants to pay a high amount in rent then you should comply with maintaining a safe and healthy environment for the community as a whole and offer equal support among everyone. read more

Cant believe how unethical this management company has been to a friend. When you move in for one you need to take pics of ANY damages or FORSURE do a walk threw before you move-in.Because it will NEVER happen. Maintenance repairs NEVER addressed.The repairs that were being done in her building looked like a unexperienced handy man. I couldn't honestly believe that she moved into such a dump!! It was expensive for what it was.(castlerock property) so needless to say the repairs that were addressed in the beginning NEVER were fixed and this company FIXED her and charged her for prior damages from other renters!! Also employee was always quick to blame Deerwood.Said on many occasions she didn't agree but..this is her job to relay messages to tenants.Way to be professional representing who you work for!!! Might be a great experience with selling homes but HORRIBLE to RENTERS!! I would of NEVER put up with what she did!! LIVE and LEARN and LEARN now, and don't use them for a rental. Make sure your walk threw is done!! DONT trust a verbal conversation!! read more

TENANT Beware! Very unprofessional company. An employee from their company came into the house and randomly looked at tiny nicks and dings on cupboards, doors, throughout the house. I'm a careful and respectful person, so you will have to trust me when I say these 'nicks' were super minor and would normally be considered wear and tear. Anyways, the company said we had to pay $75 for each little scratch along the wall so they could get it fixed (seriously, $75?? - it would only cost a few dollars to fix if they knew what they were doing) and we accepted their request and gave them the money. They took our money...but.... NOTHING was ever done and this was ONE YEAR AND A HALF ago. So they take money for repairing these 'scratches' but don't repair it??! This is a crooked company...beware. read more

I lived under Deerwoods Real Estate Management for close to three years. These guys are awesome, professional, and efficient. I had a few maintenance problems over the years as to be expected with any property, and when ever I called them they were very timely, considerate, and efficient when addressing the problem and fixing it! I worked specifically with John Mott and John Smidt... they are professional, accommodating, and an absolute pleasure to work with. I recommend anyone to rent a property from Deerwoods. I can't say anything about working with them on selling a property, because I've never owned one, but I imagine its to the same level of customer service and professionalism when renting from them... AMAZING! Keep up the great work Deerwoods! read more

Great company, I've been with them for three years. When I've had a problem they were right there to fix it. The building I'm in was in bad shape before Deerwoods while in the hands of Deerwoods they have turned this place around. Believe it or not I've seen their cleaning staff on hands and knees cleaning floors and baseboards. I'm glad to have them as a manager. read more

Deerwoods Real Estate Management demonstrated professionalism, initiative, and a holistic approach to managing our multi-unit apartment building. Deerwoods successfully transitioned into managing our property, addressed numerous deferred maintenance issues and increased our NOI. They worked with us to identify our short and long term goals as owners, listened carefully to understand our beliefs and values as business partners including treating tenants and subcontractors fairly and with respect. From this initial foundation Deerwoods implemented a tenant retention strategy and building improvement plan while addressing tenants needs on a daily basis. Deerwoods takes a long term approach to property management developing strategies to manage costs, increase value for both owner and tenants. Their on-line owner management reports system is fantastic as is their project management and office staff. They communicated effectively and were responsive to us and our tenants. We worked primarily with Bryan and Simone. In short; Deerwoods is honest, transparent and value add. read more

Deerwood's is the ultimate in property management. They have been working with me since 2006 and i couldn't run my buildings without them. Super professional management and reporting and a great team. They are the only choice. read more

John and Will always get back to me when I have a question or concern. Every renter I've gotten with them has been high quality and stayed in our rental house for at least two years. They take care of assessing and collecting rents and handling repairs. Deerwoods makes owning rental property the easiest business in the world and I highly recommend them to anyone who enjoys a hands-off approach to the real estate rental business. read more

Deerwoods has been managing my rental properties for many years, and I have nothing but good things to say about them. Very responsive to all my inquiries, never gotten any negative feedback from tenants. I would recommend Deerwoods to anyone. read more

Since day one these people have been so unorganized. First of all the office hours are so inconvenient for anyone who works, not opening until 9 and closing at 5! So we weren't able to sign the lease when needed to. Secondly, when I was finally able to sign the lease I got a call a week later saying that I needed to go back into the office bc THEY forgot to have me sign something that was important, if it was so important why wasn't it taken care of with the rest of the lease signing!? And third, (probably not the last) they surprised with having to pay for parking spots with limited parking, so I was calling to request an assigned parking and left 3 messages and did not get one returned call back. By the time I was able to speak to someone the parking spot I was wanting to request had been taken, go figure. I just haven't been happy since day one with this management company and DO NOT recommend them to anyone else. I will be working on getting out of these apartments sooner than later. read more