These guys are the best people. Friendly nice honest, theyre here because they love music…read more Repairs have been on point everytime, from guitars to mics and pedals. Independently owned, youre not dealing with any corporate shenanigans, just directly with individuals who are damn good at what they do.

Brought my guitar in and got my action adjusted! Such…read morefriendly charismatic knowledgeable people! Very welcoming and honest service! Also got my guitar fixed in only a few hours! Thank you Joey for being so kind!

Call this wierd. However, no good deed goes unyelped in my book…read more I called APEX to ask about a certain piece of audio equipment: if they sold, what brands ect. Mainly, just to get some info before driving over, and double check the hours. 10 minutes before opening, on the phone, the dreaded answer "we don't carry those.". However, over the next 25 minutes, an explanation of who does, where they are, what to expect for the particular piece of equipment, things to consider, the insight of the employee. And, they do rent the equipment. With a fair warning, that they might sell the rental equipement, but since the particluar piece is industrial and well maintained, it'd probably go for MORE than normal places. And it'd be subject to the bosses approval. You have to wish more places would be open, honest, helpful and provide answers to the quality and extent that this place does. A stand up place to do buisness, if there ever was a definition of it. Clearly a tribute to it's many years of existance!

Came here to get my ukelele strings replaced with metal strings (I know, weird) and Steve was very,…read morevery helpful. He made this an experience to remember, and when I had questions he answered every one of them non-pretentiously, and with enthusiasm. Though, it did take a while since he seemed to be the only one working and he was helping about five other customers, too. But, he attended to every one of us. If I were to go anywhere for any music needs, or even questions, I would definitely come here. No hesitation at all. The customer service is some of the best I've ever received, anywhere. Not only is he very kind, he's incredibly knowledgable and gives you all the time you need. The store is well-stocked, and will most likely have what you're looking for, too.

I came in today to replace my violin chinrest, but unfortunately they didn't have the one I was…read morelooking for. Instead, they offered me a discounted used chinrest that worked perfectly and fit my budget. They also took the time to repair my broken chinrest, which I truly appreciated. Everyone was incredibly kind, honest, and helpful. They went above and beyond to make sure I left with a good solution. Excellent customer service, and I highly recommend this shop!

Customer service alone deserves more than a 5-star review. Went here on the 2nd of March to get a…read morenew practice amp as my cheap Amazon amp was not doing enough. Went to another music store, which shall not be named, and was not greeted very kindly- workers at that music store were very quiet, I wasn't even greeted at the door and had to make my presence noticed and say good morning- to them. The experience here at Harper's Music Store was different however. It's been years since I've been here- last time I was here, I recall getting a synthetic reed for my baritone sax. The owner, Steve, greeted me as I walked through the door and asked me what my needs were. I told him I was looking for a beginner AMP and first showed me some small, cheap options. I then asked him that I wanted something with a little more features to it and then showed me a Marshall MG30FX and a Spider IV Line 6 75 W. I decided to go with the Line 6 as the presets and customizability of the AMP was what persuaded me in buying it. I'm not sure if he works here too but Michael helped me in further solidifying my purchase of the Spider AMP over the Marshall because of the same reasons, so thank you to you too Michael! Purchasing my Fender Starcaster here was a breeze- I traded in a guitar for the Starcaster and that process was very straight forward- just show your ID and Steve'll take a look online to see how much it is priced and give you a fair offer like he did with me. Overall, if you're looking for musical needs, going to Harper's Music Store is a great idea. The customer service let alone is really what knocks this place out of the park. I'll be coming here again if I need anything else.

In short, I could not have asked for better service!…read more The staff was knowledgeable and helpful. They promptly researched the answers to specific questions I had regarding the bass guitar I wanted to purchase and explained things clearly. They set up the bass superbly, and kindly lowered the action as far as possible as per my request. Guitar Center had told me they only had this particular model of bass in two of their store locations in the entire US, so the fact that Music Store Live had it is a testament to their expansive inventory (and good taste, imho). The bass was set up and shipped in one day and arrived at my doorstep the next! Very quick!

These guys are really good. I've bought 2 guitars from them so far, great deals on both as well as…read moreseveral effect pedals. Excellent customer service, they shipped to Los Angeles, all good.

I can't praise this business enough. I've done business with them for nearly 10 years and each…read moretime they are honest and forthright with great products and prices that can't be beat. I've enjoyed the lessons, parties and events. They bring in some of the top organists in the world. A company well worth checking out to be sure... : J.R.

Takes way too long. My friend doesn't want me to post this review because she's afraid she won't…read moreget her piano back. If I could rate him Zero Stars, I would. Whats taking him so long?!

Nelson's Complete Piano Service is outstanding. I recently had Mr. Nelson service my 1935 Steinway…read moreB with replacement of the pin block, new pins new strings, and regulation of the action. He knew I wanted the best result possible, and coordinated the entire process from piano moving (it needed to be moved to a special center for this major work to be done), to setting it up and multiple tunings and adjustments when I got it home. The piano now plays and sounds like a new piano! He and his assistant Chris are professional, enthusiastic, incredibly knowledgeable, and reasonable in their pricing. If you have anything from a basic tuning to a complete rebuild, I recommend your contacting them!

Very simple review…read more Came in to look for a new guitar amp as I had previously owned a really cheap amplifier. Came into the store with no one greeting me- seemed like no one noticed me at all.. even though two of the staff gave me direct eye contact. I say good morning to them first, and at least they say it back. But that's it. No other form of customer service or asking me if I need help finding anything. The place and the whole vibe in general was very uninviting to people that are newbies to guitars- very overwhelming.

The staff was knowledgeable and helpful. They promptly researched the answers to specific questions…read moreI had regarding the bass guitar I wanted to purchase and explained things clearly. They set up the bass superbly, and kindly lowered the action as far as possible as per my request. Guitar Center had told me they only had this particular model of bass in two of their store locations in the entire US, so the fact that Music Store Live had it is a testament to their expansive inventory (and good taste, imho). The bass was set up and shipped in one day and arrived at my doorstep the next! Very quick! I could not have asked for better service!

Signed up for Yelp just to write this review. Rudest woman I've ever met. Absolutely cold,…read morecareless, and made no effort whatsoever to help me as a costumer. Another man came in after me, clearly who she knew, and she was extremely warm to him and welcoming. Completely disregarding me, continuing to rude the rest of my visit. Clearly, if you aren't a close personal friend of this grey haired woman, you aren't welcome. Walked out of the store without buying a single thing simply because I didn't want to support her business. Do NOT come here.

Great service and good selection. I was helped today by Mindy Nelson and she was extremely…read moreknowledgeable and friendly. I ended up buying more than I planned for but I needed it and got good advice. Considering I live in Northern California and go to this shop when in San Diego says something. Good selection of used saddles too. When I get a new horse, I'll be shopping here and driving down from Northern California. I grew up in San Diego and just don't know of a place in Northern California that has good personal service. So drive, I will.