Bought my mattress from Richard, he was knowledgeable on all the beds and even stayed an extra 15…read moreminutes after close to wait for me to pickup. I would use mattress firm again for sure.

Certainly not sleep experts and definitely salesmen. I told them I needed a mattress for sciatica…read moreand side sleeper in medium firm and explained my hips were killing me from mattress I had at home. I was shown a mattress that was identical to what I had at home. A no go. So then he showed me what the salesman thought was the 'perfect one'. I loved the medium firmness of. Asked about returns and exchanges and was told I could exchange for another mattress or return it but 100.00 fee. I bought the mattress and after 40 days of my hips getting even worse, I decided to return it. Looked on line to see how to go about that and said cost 250.00 to return it. Looked at my receipt salesman gave me and it didnt state that. I also noticed the bed he sold me was for back and stomach sleepers! Omgosh, really??!? Decided to go in store and speak directly to salesman and he denied ever saying, to me and my adult daughter, that it would be 100.00 and that it was only for an exchange. He stated it was on my receipt and when I handed him my receipt, it was not on there. He also would not admit his mistake of selling me a bed that was not made for side sleepers. Buyer beware and get it all down in writing because it cost me 250.00 to return it because I didn't think I needed to doubt him. My daughter was my witness and we were both like ..omgosh! What a liar! And sleep expert? Ha ha! I don't think so. Not only that, when the delivery men picked up my mattress, I told them to look it over and see that all tags and mattress were in excellent condition. Driver stated, no need, it's never been slept in right? I told him yes...it has been slept in. Are they reselling used beds?? No idea why he thought that. Wouldn't surprise me.

We were just looking. We had been to a competitor who had…read moreonly high priced mattresses and was pushy. We stopped at Original Mattress Factory on our way home. A soft spoken informative sales rep greeted us. Tim Clark. There was an array of prices, styles, comfort on the show floor. He proceeded to talk about the various mattresses, company history and the vested interest of employees in the company. He was like a friend in his demeanor and an owner. The mattress selection is excellent and he explained all the information on each one we looked at. They are made locally in Maplewood. We bought two orthopedic King, 14.5 inches deep with firmness rating of 46. That was a medium firmness, no pillow top as I am not a fan. The range can go to 100. Once you have a king size bed there is no going back for me. Two sided mattresses with handles allow you to flip them. Special support all around the mattress edges to prevent sinking. It was a high quality hugging, yet firm perfect and restful. Tim was patient. We never expected to buy that day But the price great and both my daughter and thrilled we will sleep better. They will remove old mattresses for $5.00 each. Yes just $5.00. Also a selling point! We are expecting delivery this week. I will update once we get our mattresses. 12 year(not prorated) warranty was a high selling point . Thank you for a great experience so far!

Warning: We purchased a mattress for our guest room, and we have had multiple visitors. They all…read moresay it's the most comfortable bed they have slept in, and they don't want to leave.

I have purchased two items from Slumberland in the past year. I mid sized faux leather couch and a…read morevery well-made chest of drawers. Very friendly, professional customer service. And the delivery is excellent. They make sure everything is set up perfectly.

I'd give zero stars if I could. Slumerland does not provide full service delivery, which is…read moreunacceptable for large pieces of furniture. Also the delivery guy was a rude pos. The store manager lied about having full service delivery. The business will open drop off at the door. UNACCEPTABLE.

I came in here because I saw a beautiful couch online and wanted to see it in person…read more I raced over because the one I had really wanted was sold out & discontinued nationwide, but they had a similar style come in earlier that day and at a great price. When I got there, the couch really did look beautiful, but as soon as I sat on it, I felt like I was sitting on my grandma's couch (tufted, uncomfortable, AND a low-rider (my back already sucks...why would I do that to myself?!)). In spite of the couch turning out to be a deceptively beautiful clunker, my 3-stars aren't based on the couch (that would be rather shallow, wouldn't it?). It was the appearance of the store and service - average. For a Macy's furniture store, I was expecting it to have more of an upscale look. Surprisingly, it looks like there haven't been any exterior updates since Dayton's/Marshall Fields moved out. The service started out great until another associate said there was a phone call for him and he took it. Heh heh, probably internal code for she's-not-going-to-buy-so-you-may-as-well-ditch-her-now. Anyway, he got distracted and time went on. I found him and he was embarassed and apologetic. Forgiven. But not impressed that he didn't have the other associate take a message. Boo & tacky. My time was wasted waiting around. Overall furniture in the store was lovely, but everything else about it I would have expected more.

This place gave me mixed emotions. I enjoyed the value this place has. The sales were/are great…read more Staff were warm and willing to help with anything. Some areas were neat and put together and others weren't. You have to inspect what you're buy from this establishment because items from their Clearance section could have been in a previous customers home and or in other places and brought to this location. A lot of items had chips and dents in them but overall a good value. If you're handy with a stain brush for wood and or sand paper, you can find great things here. In other areas, I wish there were more items to select and see. This place has major potential to dress their show room to beat all competition in the local area. I'm coming back to see if there is more to choose from.

If I could give 1 star, I would…read more This is a company that only cares about upselling. Customer service? Forget it. Once they get you to purchase something, all forms of communication, customer satisfaction and honor end there. Looking at you, Colleen Woods. Having been a continuous repeat Tempur-Pedic customer over the years, this is the first time I have ever had a problem. It will now be the last and I'll make sure to let everyone I know to stay away. Senay talked us into trying out their most expensive mattress and base (the heating and cooling one). Upon purchase we learned 1) it's not comfortable 2) didn't solve our running hot and cold problems. Before purchasing we were promised that we could exchange both if we didn't love it. We didn't. So we tried to go back to our tried and true much cheaper (and far more comfortable) luxeadapt mattress, what we've always used previously, with their most basic base. What they delivered on the exchange instead though was a more expensive mid-to-high priced mattress and base instead. Thus 1) charging us more for a bed AND base we didn't want and 2) this bed is even MORE uncomfortable than their previous more expensive one. We tried calling the company's customer service and they said it had to be done via the actual flagship store where we purchase from. So then we tried calling over 30x over many months to the flagship store and couldn't get through to anyone that could help. Most times no one would even pick up. So we called the Wayzata store, and they couldn't even get through to anyone at the Edina location. We asked them to email us so we have digital receipts to reference. They didn't. So we had to drive into the city to try to talk to someone in person to apply pressure. After many months, I called them again (they won't follow up with you, and good luck getting the store to pick up) I was told I am SOL as "I already did an exchange". Even though they sent me the WRONG, MORE EXPENSIVE PRODUCT. The young kids couldn't help. Aladdin couldn't help. And then his boss, Colleen couldn't help. She also couldn't call me, the customer directly, to tell me to get bent. Nor did she look up my many, many numerous call logs to see how long I had been trying to course correct their expensive (for me) mistake. So now I am out manyyy thousands of dollars, with a rock hard bed I now need to get rid of, with the need to still go out and purchase a new mattress from another company to replace theirs, which is another significant financial hit. This company cares only about your money and not the actual customers. They have no principles. STAY AWAY.

Great store everything was well kept and the employees boy oh boy were they helpful! From the store…read moremanager of Aladdin down to the helpful hands of Mohamed Jeylani, Yaqub Badri, and Lion Kitten, it was reminiscent of LeBron led Heat!

Did not catch the name of the salesman, but he was very nice and helpful. Needed a new mattress for…read morea certain price point and he pointed me in the right direction. Picked out a bed, and he had me checked out and the mattress strapped to my car in just a few minutes. Great fast service!

My uncomfortable $1000. mattress has a factory defect - they'll repair it, but want to charge me…read more$60 to send their guys & their truck to come and pick it up. Lousy customer service.

Very welcoming staff! I'll be in the market for a mattress soon and will be coming back here. I…read moreenjoyed the dream mapping experience, it was nice to see where my exact pressure points are and how changing the position of my feet and head relieve those pressure points. I can't wait to buy a cooling mattress from them!!

Hi Karla, Thank you…read morefrom the bottom of my heart for helping me get my sleeping needs under control! Someone once said that picking out a bed is just as hard as buying a car and I believe it, but you made it very easy for me... I have tried going to the bigger stores, but they are completely overwhelming for many reasons. It was actually very easy for me to work with you, since everything was organized and easy to understand and you have a very large selection of brands. I am happy to support this brand new Bloomington company, and I hope that anyone who is in need of a bed or an adjustable bed frame, begins by looking at your store first! I deeply appreciate getting a frame at a MUCH lower price than anywhere else. Thanks again and keep up the good work!

IKEA STOREMOLLA 6 drawer dresser - really nice, well engineered dresser that surpasses dressers…read moretwice as expensive do to quality of materials and design. I was really impressed with how solid and attractive this product is for the price. Highly recommend. A bit of advice. Go to this video which does an outstanding job of showing how to put it together. (there are a part of parts). https://www.youtube.com/watch?v=k6J_K6aYuoE

Located within walking distance of the Mall of America, this IKEA has all the usual great items,…read moreand an indoor parking lot that will make you very happy throughout the winter. I've been an IKEA fan since they debuted decades ago in the States, and since have been to their stores all over North America and Japan. This one has everything that you would expect, and their customer service was IKEA-level great as always. Had to open our visit with one of their delicious lunch, dining on Swedish meatballs with grave, mashed potatoes, and tasty veggies. It's good pricing, clean, easy. I love this place, and we also bought some household items that are both useful and unique.