Kathy at the AV location really knew her stuff but was just informative, not pushy!!! A rarity. She…read moreleft us be to make our decision without pressure. Narrowed our focus down to help us decide. A great experience. This will be our 3rd mattress from OMF, different locations but always satisfied.

I bought my mattress company mattress back in the summer of 2024. It was need firm with a mattress…read moretopper and I never regretted that decision. Unfortunately, a year later my boyfriend and I were shopping for a mattress for his bed and as I bragged about mine we went to the mattress factory where I purchased my mattress. We asked for the same kind of mattress I had purchased the year before. Everything went well and the waiting time on delivery was minimal. Got the mattress, set it up and that night we had the worse sleep. The mattress we purchased lacked the same quantity as the one I had bought the previous year. It was like sleeping on a hard board with no cushion. We went back to the store in Applevalley, Mn where we purchased the mattress and was told we could not return it unless we could prove it was not the made correctly ( no topper ). How does one prove that? It clearly had the topper only the amount of cushion that was upon the displayed mattress in the store was not what my boyfriend received and it was not the same quality as the identical mattress I purchased the year before. We are still sleeping on this mattress and have had to order online an expensive mattress topper to add on top of our mattress as the Mattress Factory refused to allow us to return or exchange the faulty mattress we bought not 6 months ago! Needless to say? Although disappointed as the mattress I purchased in 2024 was a dream, I will no longer be purchasing my mattress from this company again.

We were just looking. We had been to a competitor who had…read moreonly high priced mattresses and was pushy. We stopped at Original Mattress Factory on our way home. A soft spoken informative sales rep greeted us. Tim Clark. There was an array of prices, styles, comfort on the show floor. He proceeded to talk about the various mattresses, company history and the vested interest of employees in the company. He was like a friend in his demeanor and an owner. The mattress selection is excellent and he explained all the information on each one we looked at. They are made locally in Maplewood. We bought two orthopedic King, 14.5 inches deep with firmness rating of 46. That was a medium firmness, no pillow top as I am not a fan. The range can go to 100. Once you have a king size bed there is no going back for me. Two sided mattresses with handles allow you to flip them. Special support all around the mattress edges to prevent sinking. It was a high quality hugging, yet firm perfect and restful. Tim was patient. We never expected to buy that day But the price great and both my daughter and thrilled we will sleep better. They will remove old mattresses for $5.00 each. Yes just $5.00. Also a selling point! We are expecting delivery this week. I will update once we get our mattresses. 12 year(not prorated) warranty was a high selling point . Thank you for a great experience so far!

Warning: We purchased a mattress for our guest room, and we have had multiple visitors. They all…read moresay it's the most comfortable bed they have slept in, and they don't want to leave.

The guy running the place was great! Very helpful in helping us find the right bed and helped load…read moreit into our car!

One of the few mattress stores that does not take returns. You get one exchange, and if the bed is…read morestill uncomfortable then you have no options. I purchased a Therapedic Cadence mattress and it hurt my back every night. It is impossible to know how 8 hours of sleep on a mattress will feel after testing it out in the store for 10 minutes. Having no return policy is a non-starter for this type of business. This is why places in the same Apple Valley area like Mattress Firm, Becker Mattress, and Sleep Number ALL have return policies. It's not worth the risk to buy from this store.

There are so many mattresses and mattress brands online that it can be confusing and buying one,…read morewithout first trying it out, doesn't make sense. I was sure I wanted a Helix mattress and went to their showroom on 26th off Lyndale to try a few of the Helix models out. Of course, they also carry other brands within a wide price range. I'm very happy with the Helix Midnight Luxe mattress I settled on, it offers a great blend of comfort and support. Working with Ross was great, no pressure to buy, and both the price and service offered exceeded my expectations.

Worked well. We found the mattress we liked best. Never would've been able to without this place…read moregiven so many online mattress options.

I'm so happy a place like this exists! Mattress shopping can be so stressful when many of the…read moreoptions are online based brands. Because of deep sleep MN we could go and lay on our top brands we found online. They are a wholesale store front that helps with ordering, delivering, and returning mattresses at no extra cost. Birch beds, Owl Nest, and Harvest were the ones that stuck out to me the most. But overall the service was fantastic - we could lay on each bed for as long as we wanted and all of our questions were answered. Highly recommend making a visit if you're on the market for a new mattress!

Wow. Jessica knows her mattresses! We had some special requests for our mattress search. She was…read moreextremely helpful at navigating the impressive selection. This showroom is a great way to try out and compare mattresses sold online and then get a discount if you go with one. Highly recommended.

All I can say is WOW! What a fantastic experience from start to finish…read more My boyfriend was in the hospital and went through a tough surgery and to help him recover at home comfortably I was searching for an adjustable bed. Thank Goodness Elsa's showed up on my google search, I handled the transaction from start to finish over the phone (due to the short time constraints) and managed to even pick out a beautiful bed to match my existing furniture. They were so helpful, professional and courteous starting from the sales people to the delivery team that came out! Delivery was exactly on time and everything was perfect, very nice people and fun to deal with. You guys blew me away and your prices are great, I wouldn't hesitate to do business with Elsa's...trust me, I am a picky consumer and I couldn't find a thing to complain about if I tried...lol Thank You again, I love my purchase!

Cannot recommend more highly. Family-owned plus a great staff. I walked in and was helped…read moreimmediately (unlike other places that same day). Ordering was easy, communication smooth, delivery on time, and they even set up the bed frame! Really nice people every step of the way, and a better price too!

John helped us find the right mattress for my kid going to college. We came back a few weeks later…read moreand bought our guest room bed from him. When we are ready to upgrade our bed we will come back to John! Super friendly, no pushy sales and great price on mattresses.

John was great help!!…read more Helped my family find new mattresses for our new house! Took his time showing each mattress and telling about the difference between all of them. Great deals without being pushy ! Thanks again John

Here on my new Intellibed! Josh is so knowledgeable and professional. I had no idea about anything,…read more I just knew I needed a new bed! Who knew that a bed and all its components and parts would be so interesting. When you think about it a bed is where you spend most of your life, so why not invest in you!! I did and Josh was an amazing part of my journey for a new bed!!! Shhhh here's a secret....... come in the afternoon on a weekday, you really get the red carpet treatment!! 3 cheers for Josh!

Bought my mattress from Richard, he was knowledgeable on all the beds and even stayed an extra 15…read moreminutes after close to wait for me to pickup. I would use mattress firm again for sure.

Great location and plenty of parking in the lot. I visited with my daughter on a Tuesday afternoon…read moreso it wasn't busy at all. We were greeted by a salesman names James who took his time to understand what I was looking for and showed me all of the options I had in store and then took me back to re-review! He even did some homework helping me with measurements and such! He was so kind and patient and very helpful in offering opinions and suggestions. I'm an indecisive person so he helped me narrow things down and asked all the right questions. I didn't feel pressured to buy anything which I appreciated! I plan to bring my husband back! Lots of home decor options for every season with 3 levels and varying prices.

Huge shout out for Stephanie!!!! Excellent customer service!!! Went above and beyond!!! Knows the…read moremerchandise, listens to what the customer is looking for, made several suggestions to help us stay within our budget! Even helped move furniture, to help us compare chairs and color options to the loveseat we were interested in. Made a fantastic no pressure sale! She is our sales lady going forward! Michelle Belle Plaine MN