I bought my mattress company mattress back in the summer of 2024. It was need firm with a mattress…read moretopper and I never regretted that decision. Unfortunately, a year later my boyfriend and I were shopping for a mattress for his bed and as I bragged about mine we went to the mattress factory where I purchased my mattress. We asked for the same kind of mattress I had purchased the year before. Everything went well and the waiting time on delivery was minimal. Got the mattress, set it up and that night we had the worse sleep. The mattress we purchased lacked the same quantity as the one I had bought the previous year. It was like sleeping on a hard board with no cushion. We went back to the store in Applevalley, Mn where we purchased the mattress and was told we could not return it unless we could prove it was not the made correctly ( no topper ). How does one prove that? It clearly had the topper only the amount of cushion that was upon the displayed mattress in the store was not what my boyfriend received and it was not the same quality as the identical mattress I purchased the year before. We are still sleeping on this mattress and have had to order online an expensive mattress topper to add on top of our mattress as the Mattress Factory refused to allow us to return or exchange the faulty mattress we bought not 6 months ago! Needless to say? Although disappointed as the mattress I purchased in 2024 was a dream, I will no longer be purchasing my mattress from this company again.

The sales person was very knowledgeable and educated us on various mattress options and benefits…read morevs. the "soft feel" that other mattress stores were selling. I feel we bought a quality product that will last a long time.

We were just looking. We had been to a competitor who had…read moreonly high priced mattresses and was pushy. We stopped at Original Mattress Factory on our way home. A soft spoken informative sales rep greeted us. Tim Clark. There was an array of prices, styles, comfort on the show floor. He proceeded to talk about the various mattresses, company history and the vested interest of employees in the company. He was like a friend in his demeanor and an owner. The mattress selection is excellent and he explained all the information on each one we looked at. They are made locally in Maplewood. We bought two orthopedic King, 14.5 inches deep with firmness rating of 46. That was a medium firmness, no pillow top as I am not a fan. The range can go to 100. Once you have a king size bed there is no going back for me. Two sided mattresses with handles allow you to flip them. Special support all around the mattress edges to prevent sinking. It was a high quality hugging, yet firm perfect and restful. Tim was patient. We never expected to buy that day But the price great and both my daughter and thrilled we will sleep better. They will remove old mattresses for $5.00 each. Yes just $5.00. Also a selling point! We are expecting delivery this week. I will update once we get our mattresses. 12 year(not prorated) warranty was a high selling point . Thank you for a great experience so far!

Warning: We purchased a mattress for our guest room, and we have had multiple visitors. They all…read moresay it's the most comfortable bed they have slept in, and they don't want to leave.

The guy running the place was great! Very helpful in helping us find the right bed and helped load…read moreit into our car!

One of the few mattress stores that does not take returns. You get one exchange, and if the bed is…read morestill uncomfortable then you have no options. I purchased a Therapedic Cadence mattress and it hurt my back every night. It is impossible to know how 8 hours of sleep on a mattress will feel after testing it out in the store for 10 minutes. Having no return policy is a non-starter for this type of business. This is why places in the same Apple Valley area like Mattress Firm, Becker Mattress, and Sleep Number ALL have return policies. It's not worth the risk to buy from this store.

Online Mattress Showroom Minneapolis made making my first new mattress purchase easy as can be…read more With all the online mattress retailers now, it can be difficult to know what's the right match for your needs and preferences, but thankfully, I was able to visit the Uptown Minneapolis location to try out some of the options I was considering. The staff was very helpful and answered my questions. They even helped me order my mattress online right there and helped me get the best possible deal, which I wouldn't have gotten had I ordered it myself at home. I ordered a queen-sized Helix Midnight Luxe and they made sure I got the bedding bundle with my order, which included a mattress protector, a full set of sheets, and 2 pillows. I received an email confirmation almost immediately. The process truly took less than a half an hour, from the time I walked in the door to the time I was walking out. They have free parking shared with the gym next door on the corner of Aldrich & 26th, plus lots of free street parking nearby. I placed my order in the showroom on a Monday and my mattress along with its accoutrements was delivered on Sunday! Only 6 DAYS. Awesome. So far, I am loving my Helix Midnight Luxe and I'm grateful that the Online Mattress Showroom in Minneapolis was there to help simplify the process. Highly recommend!

They said we would get sheets and pillows and a mattress protector included with our mattress…read morepurchase. These "bonus gifts" never came and they have not been helpful when we tried to contact them about this they say we have to talk to a different person about it and never get back to us. It seems like they lied to us to get us to purchase the mattress through them and we will never get our promised sheets and pillows. This is so disappointing and frustrating. Terrible way to do business. Thanks for responding to my review here. Hopefully you can find the order based on these screenshots of texts between my partner and your employee

I'm so happy a place like this exists! Mattress shopping can be so stressful when many of the…read moreoptions are online based brands. Because of deep sleep MN we could go and lay on our top brands we found online. They are a wholesale store front that helps with ordering, delivering, and returning mattresses at no extra cost. Birch beds, Owl Nest, and Harvest were the ones that stuck out to me the most. But overall the service was fantastic - we could lay on each bed for as long as we wanted and all of our questions were answered. Highly recommend making a visit if you're on the market for a new mattress!

Wow. Jessica knows her mattresses! We had some special requests for our mattress search. She was…read moreextremely helpful at navigating the impressive selection. This showroom is a great way to try out and compare mattresses sold online and then get a discount if you go with one. Highly recommended.

All I can say is WOW! What a fantastic experience from start to finish…read more My boyfriend was in the hospital and went through a tough surgery and to help him recover at home comfortably I was searching for an adjustable bed. Thank Goodness Elsa's showed up on my google search, I handled the transaction from start to finish over the phone (due to the short time constraints) and managed to even pick out a beautiful bed to match my existing furniture. They were so helpful, professional and courteous starting from the sales people to the delivery team that came out! Delivery was exactly on time and everything was perfect, very nice people and fun to deal with. You guys blew me away and your prices are great, I wouldn't hesitate to do business with Elsa's...trust me, I am a picky consumer and I couldn't find a thing to complain about if I tried...lol Thank You again, I love my purchase!

Cannot recommend more highly. Family-owned plus a great staff. I walked in and was helped…read moreimmediately (unlike other places that same day). Ordering was easy, communication smooth, delivery on time, and they even set up the bed frame! Really nice people every step of the way, and a better price too!

I walked into the Cedar Avenue Apple Valley, MN Mattress Firm Clearance Center and got a great…read moremattress and box spring - Sealy - on sale! Bauddlio "B" was a knowledgeable expert who really knew the inventory and made great suggestions to me. I received my new Sealy mattress & box spring within 1 week and they're great! Thank you B!

This is the best location, Joe is so easy to work with and no pressure at all. My sister and I came…read moreback three times to try out beds and we literally laid on the beds for about 15 minutes each. There was no pressure in making a choice, there's so many options and they have some really comfy beds. Joe is very knowledgeable which is exactly what we were looking for! There's two locations in Apply Valley, you need to come to this location. It's a discounted location with full price beds and I would recommend this location over the other location off 42. This was a easy process and seamless.

Bought my mattress from Richard, he was knowledgeable on all the beds and even stayed an extra 15…read moreminutes after close to wait for me to pickup. I would use mattress firm again for sure.

Certainly not sleep experts and definitely salesmen. I told them I needed a mattress for sciatica…read moreand side sleeper in medium firm and explained my hips were killing me from mattress I had at home. I was shown a mattress that was identical to what I had at home. A no go. So then he showed me what the salesman thought was the 'perfect one'. I loved the medium firmness of. Asked about returns and exchanges and was told I could exchange for another mattress or return it but 100.00 fee. I bought the mattress and after 40 days of my hips getting even worse, I decided to return it. Looked on line to see how to go about that and said cost 250.00 to return it. Looked at my receipt salesman gave me and it didnt state that. I also noticed the bed he sold me was for back and stomach sleepers! Omgosh, really??!? Decided to go in store and speak directly to salesman and he denied ever saying, to me and my adult daughter, that it would be 100.00 and that it was only for an exchange. He stated it was on my receipt and when I handed him my receipt, it was not on there. He also would not admit his mistake of selling me a bed that was not made for side sleepers. Buyer beware and get it all down in writing because it cost me 250.00 to return it because I didn't think I needed to doubt him. My daughter was my witness and we were both like ..omgosh! What a liar! And sleep expert? Ha ha! I don't think so. Not only that, when the delivery men picked up my mattress, I told them to look it over and see that all tags and mattress were in excellent condition. Driver stated, no need, it's never been slept in right? I told him yes...it has been slept in. Are they reselling used beds?? No idea why he thought that. Wouldn't surprise me.

Great location and plenty of parking in the lot. I visited with my daughter on a Tuesday afternoon…read moreso it wasn't busy at all. We were greeted by a salesman names James who took his time to understand what I was looking for and showed me all of the options I had in store and then took me back to re-review! He even did some homework helping me with measurements and such! He was so kind and patient and very helpful in offering opinions and suggestions. I'm an indecisive person so he helped me narrow things down and asked all the right questions. I didn't feel pressured to buy anything which I appreciated! I plan to bring my husband back! Lots of home decor options for every season with 3 levels and varying prices.

Huge shout out for Stephanie!!!! Excellent customer service!!! Went above and beyond!!! Knows the…read moremerchandise, listens to what the customer is looking for, made several suggestions to help us stay within our budget! Even helped move furniture, to help us compare chairs and color options to the loveseat we were interested in. Made a fantastic no pressure sale! She is our sales lady going forward! Michelle Belle Plaine MN