Still won't return my calls that our AMAZING vet asked us to ask the breeder. Does cancer run in the lineage? I won't ever know because these FOOLS will not answer my calls, will not call back, and if I get someone on the phone they hang up on me. read more

Before boarding your dog there make sure you confirm the total cost before hand! We were not expecting our bill to be so high when we picked our dog up! Would also recommend paying in cash because they have a 5% fee for using credit cards. read more

Please, please, please DO NOT take your dog here for boarding. The vet who runs this breeding farm seems knowledgeable and credentialed, but my perspective is she is a monster. If your dog there for boarding it will be a nightmare and you will cause your loved companion nothing but abuse and neglect. It has taken me nearly three years to be able to write this review because it is so devastating. I had to nurse my Labrador back to health for FOUR MONTHS after it spending a month with her, in the TOP DOLLAR kennel with extra space and extra $25 per day for "swimming in the pond." Though I asked repeatedly, the staff would not send pictures of him outside in the pond and when I got him back, he had NO VOICE left, had staph infection all over his body, stood and urinated on himself for weeks, would not eat. I only left him there because I was traveling across country, he was too young to sit still in the car and after we purchased him, Dr. Phyllis noted she also offered training and boarding, she has 100-acre farm where he would be with others--his kin. While she has a farm, the boarding was AWFUL. Here I was thinking there would be no other place for him and instead it was a HELL. He was shell-shocked and not the same animal when I got him back. Worst of all my 9-year-old daughter had to see what this woman and her staff did to our lovely family pet. This was a lab she bred. I trusted her with him for training and care and she abused and neglected him and the staff was trained to do the same. Please, please, please, NEVER board your loved ones there. Though she breeds some beautiful animals, after the way I saw my gorgeous, sweet Labrador as a result of the boarding, I would encourage everyone to boycott her business. Atrocious. There is a special place in Hell for people who abuse, neglect and profit off of animals. read more

Generally I do not write reviews but was astounded by the poor reviews for Deep Run and wanted to share my experiences with them which is, respectfully, quite contrary to those shown and I understand that every interaction is and can be different. First, I will share that our fourth Deep Run lab is a 15 months old, happy, snugly and a bundle of sunshine (his name is Sonny). Also at home we have our wonderfully sophisticated 5 year old Deep Run Lab, who is just two weeks older that our neighbor's super fun, gregarious Deep Run Lab. We also have our 13 year old Deep Run Lab Beaux, who is slowing down but all too happy to be there for some loving. Our first Deep Run lab, Lucky, is at the farm in sky now. He was, by most all accounts, the most perfect dog and we were blessed to have him for over 10 years. We also have two other friends (exclusive of our neighbor) that have Deep Run labs based on our recommendation that are very happy with them. My mother and father-in-law got an older dog from Deep Run. Skye was 3, if I recall correctly when they got her and she had a wonderful 7+ years with them. My family started with Deep Run as a recommendation from my sister who had a deep run Lab. I simply wanted to share that my family and I know several others that have had nothing but exceptional experiences with Deep Run. I recommend them and have recommended them very highly without concern. We also have a wonderful local vet (Boston area) who asked us to share our breeders information when asked for a recommendation of a Lab breeder based from their experience with all of ours and our neighbor's lab. They've cared for five deep run labs now. I cant speak the circumstances mentioned in the unfavorable reviews. I do know when a pup is not well, its heartbreaking , you do everything to make it better and its tough. I wish them all the best. read more

Deep Run Farm where your animal will NOT be trained by Dr. Giroux but by her 18 year old assistant who has no certification to train anything. Proof can be found in asking for an exit appointment to review your animals progress or lack there of. read more

Bodie is doing great!! He is the most handsome and easiest dog I have ever trained and the most laid back. He has been a therapy dog now for 4 years and loves it. He came to us well socialized and acclimates well to any distraction in the rehabilitation center. Bodie is in good health at 8 years old; I have not had to use my pet insurance once. I'm so comforted that Deep Run Farm's genetic testing of the parents has given me a dog free from hereditary defects to be my companion. read more

I purchased a pup from Deep Run in January 2017. She has been very easy to train. We got our beginner novice obedience and novice rally when she was under a year old. Our first time out in Novice B she went high in trial. She has been a therapy dog at a local hospital visiting trauma and hospice patients. We have only had one issue - allergies. We have been working with OSU with great success. We found out she is allergic to a lot of things in her environment. After changing to all-natural cleaning products and 2 years of immunotherapy, she is itch free for the most part. I have to get a couple cytopoint shots per year during the allergy seasons. The only thing this breeder could have done differently would be to offer more support after the sale while my dog was going through her allergy issues (returning phone calls, e-mails, etc.) That would have been ok except we have received little support from the breeder after the sale. If she would have only kept in touch and helped us to find the source, I would have been a much happier customer. As for temperament and looks, I would give Deep Run an A+. Customer service is kind of meh... All things considered, I would purchase from this breeder again. read more

I own a 3 year old Deep Run Lab. She is an AKC Senior Hunter who has had 8 straight passes in Junior and Senior Hunt Tests. We are entering into Master this year. She is always the smartest and well behaved dog in the blind. My only regret, is spaying her. I would have certainly considered breeding with another Deep Run Lab. read more

Just saying. Read 5 emails from the bottom up to top: (5) Shawn Harmon shawn@emerges.com Tue, Nov 27, 11:58 AM (2 days ago) to DeepRunRet, Erin, Kelly Thoughts? eMerges.com, Inc. 212 Prince George St., Suite B eMerges PAC, FEC ID - C00549063, Suite C Annapolis, MD 21401-1613 (4) On Thu, Nov 22, 2018 at 11:38 AM Shawn Harmon shawn@emerges.com wrote: Hi ~ I really like your dogs but am very troubled by the YELP reviews. We spoke and your reply about the reviews is with all due respect contradicted by the YELPERS. My concern is that we got ripped off by a lab seller in Fredericksburg.The hips were determined to be bad at 6 months and the sellers solution was for use to return the pup to get a refund---our daughters were in middle school and you just don't do that to kids! Curiously, the poor guy had a collapsed lung and died at one year. I successfully contacted one of the YELP reviewers below. I understand you deal with high volumes but on the other hand these people's experience below seems to directly contradict your puppy warranty (ie full refund any time for evidenced based genetic problems and we would keep the dog. Let me know your thoughts: ---------- Forwarded message --------- From: Yelp no-reply@yelp.com Date: Wed, Nov 21, 2018 at 3:28 PM Subject: You have a new message To: Sean H. shawn@emerges.com (3) Hi Sean, Linda P. sent you a message on Yelp! Linda P. San Francisco, CA Subject: RE: Deep Run question "Sean----Here is another person who contacted me about her pup from Deep Run. Stay away! Talk to my son if you would like to have more details about our poor pup. She (Telli) is on antiinflammatories and pain killers ad will not live long because the drugs will eventually destroy her liver. But we have to keep her as pain-free as possible. Facing another surgery soon. DR promises a "healthy puppy" and Telli certainly wasn't that! BTW, she was shipped to British Columbia to an owner expecting a puppy and his was sent to my son!! They couldn't even get the shipping of the poor things correctly! You can tell, we still feel VERY STRONGLY that this kennel should be thrown out of AKC. She has been reported to AKC by several unhappy clients because she continues to breed the same genetically-flawed adults. Anyway---here is the other message to me I thought I would share. Hi Linda, I'm in the same boat as you. I have a 1-year-old pup from Deep Run that is perfect in every way except she has severe allergy issues. I've spent thousands of dollars trying to figure out the problem and how to treat it. I tried to reach out to Phyllis, but little to no response. When I described the problem to her assistant, she said, "just like her mother." Unfortunately there is a genetic link and she is continuing to breed the same pair.I hope things are going better for you. Just thought I would let you know you are not in it alone. Nikki Anderson" (2) On Wed, Nov 21, 2018 at 1:42 PM Phyllis Giroux deeprunfarm@gmail.com mailto:deeprunfarm@gmail.com wrote: Shawn, ".... In regards to the Yelp reviews, without knowing who they are exactly, (no last names), I can't comment. All I can say is that anyone who calls us or writes us, ever in the life of their puppy with any complaints, concerns or positive feedback, is called back or replied to right away. We do what we can do to help each person, as few as there have been, as best we can. Follow up has to be done on both sides, however, to have a successful outcome for both parties. Likely in these 2 instances, I feel like they were not clients that followed up with us in regards to recommendations or requests for information for us to be helpful. I also hope you spent some time reviewing the hundreds of letters on our website from clients over the years and perhaps visit our Facebook page, and won't be discouraged by only 2 reviews, over the thousands of other good ones. In any event, we do give you one week to return your puppy after purchase for a full refund if you are in any way unhappy with it. Also, the dog can always come back here if you can't ever keep it at anytime in it's life..." (1) Subject: RE: Deep Run question "Shawn, please call me at 408-847-XXXX asap to discuss my review of Deep Run puppy. I am happy to discuss with you and tell you that they NEVER stood behind the pup purchased from them, wouldn't address the issues at all, even after orthopedic xrays were sent to them. My son has spent more than $27,000 (!) on their almost 2 year old puppy!! Deep Run's response to you was totally bogus! Please call. I can also give you my son's phone number--he will happily discuss everything with you. It is so WRONG! BTW, I have had other read more

We selected Our Wren ( daughter of Mac and Casey / June 2017) from deep run and are so happy with her. We were most concerned about temperament and needed a dog that had little anxiety and fear. I was very concerned about this because we'd had our rescue dog for years and he'd suffered severe anxiety and was extremely fearful ( I know, very sad: he was such a love when no strangers were around) - as much as we loved him, we did not want this again because it caused numerous -and often serious- issues which included biting... We just wanted a laid back family dog. We went to Deep Run and that's what we got. Our wren is the sweetest girl. She is smart smart smart....She is easy to teach. Eager to please. And Is a fantastic swimmer. Such fun to walk with. Loves our kids. She is their perfect playmate. We could not be happier with our girl! read more

It has been 2 years since we purchased our Jade from DR. We purchased her there due to health clearances. She is healthy, smart, enthusiastic, and an athlete. We are registered for our first run at Hunt Tests this June. I am very confident she will qualify without any issues. read more

they are good at breeding, but that's it. the dogs are beautiful and sweet, however their "training camp" for the dogs is absolutely TERRIBLE. my dog came back with a staff infection, no appetite, and lost his voice. we paid extra for him to have a larger kennel but it was still small and not at all cozy. after he came back he had calluses all over from laying on concrete. not at all a good place to leave your dog. definitely do NOT recommend. DO NOT send your dog to the "training" camp. also, the training didn't even work. the costumer service is awful as well. when i went to pick my dog up i was obviously excited to see him because i hadn't for over a month. when i got there i ran to him and hugged him and let him lick me. Phillis, the lady who "trains" the dogs, said, "get off the floor, you're supposed to be the boss of him." NEVER leave your dog at deep run. read more