I called three times and left callback number as they suggested - no one ever called back. Sent in…read moreappt request - no response. They obviously have too many patients and can't handle a simple appointment request - can you imagine what care you would receive if you ever got an appt.

This review is based on their scheduling practice: you call them, someone takes your details (after…read morea long wait) and they don't call you back, even after days. I'm not sure what's happening and why the management doesn't take action when so many people are leaving poor reviews regarding this aspect.

It is not very often that one meets a doctor who is…read morecompetent and knowledgable and puts his patient at ease. I am fortunate to have been referred to Dr Marrs and I would like to add how welcome his staff made me feel. Iris Lajoie

Third visit to the office of Dr Marrs and I highly recommend him to anyone who is looking for a…read moreskilled & professional ENT doctor. Easy to talk to and takes his time to answer all questions you might have. His audiologist Jennifer is also one of the best in Sarasota. Two different doctors have recommended this office to my husband and I.

I want to express my sincere appreciation for the extraordinary service I received…read more The referral I was given should have happened years ago. I had repeatedly told other doctors that I constantly had fluid in my ears, but no one ever seemed to investigate it thoroughly. After receiving proper care, about 90% of the phlegm and congestion I had been experiencing in my throat has cleared up. I believe I may also have had an infected Eustachian tube that had gone untreated. The doctor who treated me was exceptionally kind, considerate, and down-to-earth. In fact, she was so approachable and caring that I initially thought she might be a nurse. She listened carefully, took my concerns seriously, and provided outstanding care. When I told her that what she does is like being a brain surgeon, she laughed and said, "I'm not a brain surgeon." What I meant was that her work requires an incredible amount of training, skill, precision, and attention to detail. The expertise she demonstrated made a real difference in my life. We live in a difficult and often stressful world, and I think it's important to recognize people who truly make a difference. I want to thank the doctor and everyone involved in my care. I am feeling so much better, and I am deeply grateful for the professionalism, compassion, and dedication I experienced. Thank you.

I wish you could leave negative starts or at least zero be an option... do not recommend. I have…read morenever seen a Doctor who doesn't tell you about additional chargers before doing something he is suggesting... aside from appearing annoyed during my visit. Not once did he tell me that looking at my throat would be additional charge...then I receive a bill in the mail...Also the one lady who answers the phone when you ask about chargers, has horrible customer service manners. DO NOT GO HERE!

It's unfortunate that I have to write a negative review because I genuinely liked Dr. Marlowe, but…read moremy experience with the billing department has been extremely unacceptable. I had a surgical procedure on October 16th involving a middle ear injection to address eustachian tube dysfunction. This procedure had been scheduled months in advance. A day before my the surgery date, Dr. Marlowe's office contacted me and required a $450 out-of-pocket payment for the injection, stating they would work with my insurance afterward to assist with reimbursement. I paid this amount. On the morning of surgery, I arrived at the surgery center at 6:00 a.m. and was informed that I would also need to pay a $1,200 surgery center fee because it had not been submitted to my insurance for pre-authorization. The office had several months to obtain authorization but had not done so - to my expense. I was told that if I did not pay the $1,200 that morning, the procedure would need to be rescheduled. After waiting months with intermittent hearing in one ear, I felt I had no choice but to pay. It has now been four months, and I have not been reimbursed for either charge due to repeated billing errors. My insurance company has issued multiple denials based on incorrect coding, missing documentation, and failure to submit required retro-authorization forms. Each time I follow up, they tell me "it's resolved on their end." It's "resolved" because I paid it! Unless I consistently pursue updates myself, no action is taken. I carry excellent insurance coverage, and reimbursement should not be difficult. The issue is not coverage -- it is the repeated failure to properly submit documentation and carelessness of the office because they are not out the $1,650, I am.

Zero Stars I made an appointment with Dr. Marlowe for FESS…read moreendoscopic sinus surgery. I've had chronic sinusitis for years. I have radiology reports back at least ten years stating "grossly deviated septum with spur" and was told I may have skull base tumors. I simply wanted the procedure to clear my sinuses. I brought CT scans, MRI, even my laptop with dicom medical imaging reader. He was rude, had his medical assistant open up the images in another room and didnt go over them with me, despite me bringing my laptop and disc player into the exam room. Despite knowing I need a FESS, despite my insurance already approving the procedure, he came back into the room and told me I was fine and didnt need the FESS. I was very surprised because I went to the appointment with the intend on scheduling surgery. I said, "what about my deviated septum, can you fix it" and he looked surprised and LIED to me (his facial movements and eyes let me know he was lying) and says, "its not that bad". I also brought along my medication list. He saw I already take 40mg of Protonix for GERD, and yet the only thing he did do was write me a second Rx for Protonix, that I didnt need. This was a waste of my time, waste of $45 copay, waste of health insurance payout. Do not beLIEve the 5 star reviews as he pays people to write them. Worthless. This guy Marlowe is worthless. Find another ENT. EDIT: to add the CT Scan from 2021 he said "looked fine" has this Radiology report: "septal deviation, convex, airway obstruction 50 - 75% and septal spur". A simple google search: "A convex septal deviation with 50-75% airway obstruction and a septal spur indicates a significant deviation of the nasal septum, likely causing noticeable breathing difficulties and potentially other issues like sinus infections. The deviation, especially when combined with a septal spur, can create a significant narrowing of the nasal passages, leading to impaired airflow." This doctor, Dr. Marlowe is a loser who is afraid to do ENT surgery. AVOID HIM. EDIT #2. When I showed Marlowe the Afrin/Lidocaine nasal spray that ENT Associates of Manatee gave me a few years ago, he looked stupid and asked me why they would give something like that to me. IDIOT. Please google: ENT Afrin/lidocaine. Avoid this guy.

Office help seems to handle most calls and advice. Dr. seems distracted, difficult communicating…read morewith him. Very high charges.

He was the best doctor I could ask for. I struggled with ear issues my entire life. I grew up and…read moreno longer had health insurance. Dr. Shea made sure I got my ear medicine at an extremely low and reasonable cost. He worked his magic for me so he could help fix my ears. I highly recommend him to anyone who is suffering from ear or nose issues.

Dr. Shea is very nice and definitely cares but is rarely in the office and his staff is often rude…read more If you transfer doctors it's almost impossible to get your medical records from the clinic and his staff is very difficult when communicating about it. I also feel like he's definitely more focused on ears than throat. He misdiagnosed an issue I was having in my throat and it lead to a 4 week saga of going back and forth to the doctors before he realized I had a significant swollen lymph node that needed to be biopsied. Unfortunately, he sent me to the only hospital in FL that didn't cover my insurance and they wanted to charge me $14K for the biopsy. I agree with the other reviews, I'm always in the waiting room for 40 mins to an hour which is hard for a young professional that can't take that much time off of work. I think he's probably great if you have a small child with insignificant issues and you can take lots of time to get them to and from the doctor.

Dr. Shea is amazing with kids! My daughter had to have something removed from her ear canal and…read moreafter two other people tried to remove the foreign object, she was pretty much traumatized and the mere mention of someone touching her ear caused panic and a flood of tears. The first time we met with Dr. Shea, he could see how terrified she was and did not want to make her fear worse. He informed us that the object was not hurting anything in its current spot and told us to make an appt. for a later date to see if she was calmer or if it came out on its own. Fast forward to today... my daughter still panicking and in tears awaiting the appointment. He did not pressure her at all, but was very reassuring and sweet. He showed her where it was on a special camera and asked her to let him try and he would stop anytime she wanted. I could see she was reluctant but finally agreed. He was very skilled and gentle and got it out with no issue. It's a huge relief in our home, and I think this positive experience will encourage her to trust medical professionals in the future. Thanks Dr. Shea!!!