Having now been to both the Venice location (much smaller) and the Sarasota offices, I'm a fan of…read moreVenice. Admit we won't make the drive, but I was completely under impressed with the front office here (and this is the driver for the rating - not Dr. Rosenberg who we really liked as well as his associate Mario.) When we walked in, the two ladies at the desk did not even look up to greet us, there were very engaged in a conversation between each other. When I continued to stand there, they finally looked up and just said "Sign in and have a seat." How about a welcome, a smile or something that indicated they cared we were here? When its your time to be called, an assistant comes out of the area where the rooms are and yells loudly down through the waiting room for the patient. This was very annoying and just not classy. Then, after we waited 15 minutes past our appointment time, I approached that same front desk to ask how far behind the Doctor was running. All I was told was we were the next up - which gave me absolutely no indication of how much longer we had to wait. This front office team needs some serious customer relations training. I'm guessing they were hired to help those of us who come here, otherwise they wouldn't be sitting out front, right? The doctor and his assistant are 4 stars, but its hard to even come close to that with the front office as bad as it was. My experience at Venice was nothing like this.

I called three times and left callback number as they suggested - no one ever called back. Sent in…read moreappt request - no response. They obviously have too many patients and can't handle a simple appointment request - can you imagine what care you would receive if you ever got an appt.

I have been a patient with Marlowe ENT for 5 + years - mostly as a hearing aid client but I had an…read moreear problem they also helped me with. I have received excellent care from the Audiology Team in keeping my hearing in best shape and promptly doing repairs when the inevitable oopses happen. Highly recommend you get to know this office.

It's unfortunate that I have to write a negative review because I genuinely liked Dr. Marlowe, but…read moremy experience with the billing department has been extremely unacceptable. I had a surgical procedure on October 16th involving a middle ear injection to address eustachian tube dysfunction. This procedure had been scheduled months in advance. A day before my the surgery date, Dr. Marlowe's office contacted me and required a $450 out-of-pocket payment for the injection, stating they would work with my insurance afterward to assist with reimbursement. I paid this amount. On the morning of surgery, I arrived at the surgery center at 6:00 a.m. and was informed that I would also need to pay a $1,200 surgery center fee because it had not been submitted to my insurance for pre-authorization. The office had several months to obtain authorization but had not done so - to my expense. I was told that if I did not pay the $1,200 that morning, the procedure would need to be rescheduled. After waiting months with intermittent hearing in one ear, I felt I had no choice but to pay. It has now been four months, and I have not been reimbursed for either charge due to repeated billing errors. My insurance company has issued multiple denials based on incorrect coding, missing documentation, and failure to submit required retro-authorization forms. Each time I follow up, they tell me "it's resolved on their end." It's "resolved" because I paid it! Unless I consistently pursue updates myself, no action is taken. I carry excellent insurance coverage, and reimbursement should not be difficult. The issue is not coverage -- it is the repeated failure to properly submit documentation and carelessness of the office because they are not out the $1,650, I am.

It is not very often that one meets a doctor who is…read morecompetent and knowledgable and puts his patient at ease. I am fortunate to have been referred to Dr Marrs and I would like to add how welcome his staff made me feel. Iris Lajoie

Third visit to the office of Dr Marrs and I highly recommend him to anyone who is looking for a…read moreskilled & professional ENT doctor. Easy to talk to and takes his time to answer all questions you might have. His audiologist Jennifer is also one of the best in Sarasota. Two different doctors have recommended this office to my husband and I.

Dr. Deems is the only ENT I know of that has brilliantly integrated an ON PREMISES(!)"FYZICAL"…read more(balance Physical Therapy) into his practice. I had been suffering for months with constant, thus debilitating nausea and vomiting. After gastrointestinal and other systemic investigations yielded nothing, my PCP sent me to Dr. Deems to address recent onset of Tinnitus. I had merely entered a check mark on the intake form my form acknowledging experiencing pervasive nausea. He picked up on that immediately and tested for vestibular anomalies (ear/balance). And there it was. In short my inner ear balance mechanism was out of synch. What was once ultimately cured surgically at the expense of hearing, could be corrected with a very specialized form of PT designed to rerouted neuropsychological navigation. All done under his watchful eye. A year out and doing great!!!

I went to Dr Deems and waited 2.25 hours to see him. That shaded my opinion of him and I was not…read moreimpressed with his diagnosis or treatment - none of which did anything for my issue.

THE BEST ENT IN TOWN! Dr. Shea has always been there for our family whether it has been an…read moreemergency or a routine check up. His knowledge, skill, and caring manner is unsurpassed. He is worth the wait but more importantly he is the one that should treat you and your family. There are physicians that care and are at the top of their profession - Dr. Shea is the one! We trust him as a doctor and as a friend, for that is what he makes you feel like every time you visit his office. His compassionate and understanding manner is matched by his intelligence and aptitude. DR. SHEA IS THE BEST! Schedule an appointment and find out for yourself.

He was the best doctor I could ask for. I struggled with ear issues my entire life. I grew up and…read moreno longer had health insurance. Dr. Shea made sure I got my ear medicine at an extremely low and reasonable cost. He worked his magic for me so he could help fix my ears. I highly recommend him to anyone who is suffering from ear or nose issues.

Had a great experience with caring physical therapists in Venice Florida. The therapists were…read morevery well trained and knowledgeable.

The people on University Pkwy are very good at what they do I like everyone there especially Sarah…read moreand Krista really help with the reasons I've gone. The office is always clean.

Stacy was top notch - from review of the service,…read morerecommendations right through the application! She even gave me A flexible fit in appointment before my trip. Excellent service.

Absolutely amazing experience I was treated with so much care and they make you feel so welcomed…read morethey are very professional all the way down to the receptionist. If you can do anything done, I definitely recommend Holcomb and Kreithen Surgery center