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DeeDee's

5.0 (1 review)
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3 years ago

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Parkville Jewelers - Incorrect size on hinging bail

Parkville Jewelers

4.5(17 reviews)
14.0 mi
•$$

This is not an honest business. Use extreme caution when working with the owner, Troy. I was…read moreswindled out of over $1000. Here is my experience, which I have reported to the state government and the BBB with evidence: On 5/20/25 I requested a custom order. I came in person with two items: one opal pendant that was bezel-set in sterling silver and one small 14K yellow gold pendant with three natural diamonds. I requested that the two pieces be combined into one pendant, wherein the opal would be set in the same kind of bezel setting and the diamond pendant would be soldered to the side of the bezel, all in 14K white gold. I also requested a hinging bail so the pendant could fit over a string of pearls. Troy called on 6/2 with an estimate: $175 for the hinging bail, $400 for the bezel setting, and $250 for labor, totaling $825 before taxes. I gave him the go-ahead to begin work, he did not require a deposit. The completed pendant was ready for pickup on 6/16. I was out of town, so my husband picked it up on 6/18. The total charge was $943.20. I was immediately displeased, as Troy did not make the pendant according to my requests. The setting was not a true bezel setting like the previous one in sterling silver had been. The opal had been GLUED to a strip of 14K white gold covering the sides of the opal, there was no backing to the stone. The diamonds had been added on the side in yellow instead of white gold. Additionally, the hinging bail was not wide enough to fit around pearls. I contacted Troy with my complaints via a contact form on his website on 6/19. I received a response via email requesting that we discuss on the phone. We scheduled a time to talk and Troy called on 6/21. I explained my dissatisfaction and requested that he remove the opal from the setting, return the stones and original settings to me, keep the 14K white gold that was used, and refund me for the cost of the materials, a total of $575. He initially refused this agreement, instead offering to remedy the issues and remake the pendant to my satisfaction for ZERO additional cost to me. I held firm in my desire to have the pendant unmade and materials refunded to me and he agreed. After our phone conversation concluded, I sent a follow-up email outlining this arrangement, to which I received no response. My husband dropped the pendant off at Parkville Jewelers again on 7/1. Troy was extremely upset that I was requesting the pendant be unmade and refunded, he asked for the chance to remake the pendant to my satisfaction for no extra cost, as he had offered during our last phone conversation. I considered this and wrote him another email agreeing to it. He called to confirm on 7/2. Troy gave me continued updates on the pendant's creation via text message over the course of the next several months. He sent me two photos of the completed pendant on 9/23 with no other written communication. I did not know that the remade pendant was officially ready for pickup until receiving another text on 10/21 that read "We are letting our customers with pending pick ups know that we will be closed this Saturday for a little vacation. We are open this week through Friday. Thank you!" Because I was traveling for work, I couldn't go in person to pick up the pendant until 12/12. Troy and his wife brought the completed pendant to me for inspection. It was not great, but I was glad that the experience could end, so I thanked them and turned to leave. They stopped me and demanded an extra $350 in payment. I reminded them that the agreement was for the pendant to be remade at no additional cost, but they insisted. I paid $354.49 and left. Troy consistently refused to have anything in writing, demanding that we only speak on the phone. Troy is a swindler who does not deserve your business, and his work is shoddy anyway. The final pendant that I have now does not have a hinging bail, the bezel is crooked and doesn't match the level of the face of the opal, and the prongs on the diamond setting are bent. Stay away from this business.

Another fantastic locally owned business for you to support. They've been a long standing shop in…read morethe parkville area for over 20 years so they must be doing something right. We came here just to get a ring size and ended up buying a new ring. Not once did we feel pressured. They are just a family who wants to inform people of the best value in jewelry. We were very happy with our experience and plan on coming back.

Photos
Parkville Jewelers - Final pendant front (notice wobbly bezel in upper right corner above where diamonds are attached, bezel doesn't match with opal face level)

Final pendant front (notice wobbly bezel in upper right corner above where diamonds are attached, bezel doesn't match with opal face level)

Parkville Jewelers - Store

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Parkville Jewelers - We found my perfect ring at Parkville Jewelers

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We found my perfect ring at Parkville Jewelers

Mazzarese Jewelry - So many beautiful, one of a kind sparkles to see and try on.

Mazzarese Jewelry

3.8(20 reviews)
17.8 mi
•$$$$

It makes me sad to read the one star reviews because that's just not the way Mazzerese does…read morebusiness. An employee at the other highly respected jewelry store gave us high praise when she saw our wedding rings. I have a husband who likes to buy me jewelry and once we found Mazzerese, we no longer buy jewelry from any other store. We were living on the east coast for several years and Mazzerese was still our jewelry store. We've gone to Mazzarese for more than 20 years. When we wanted our wedding rings designed, we were referred to Mazzarese. We told Mr Mazzarese what we wanted and needed for the type of work we do. My husband and I wanted unique rings. I didn't want a standard band with a diamond mounted on top because I'd not be able to wear it when I worked. We really didn't know what we wanted until Mr Mazzarese showed us his designs. His designs more than surpassed what we could have imagined . When we went to pick them up, they were absolutely gorgeous. They're both beautiful and solid with white and yellow gold. To this day, we get compliments from people here in the US and abroad. We were in Waikiki and walked into the Cartier store. As most people know, Cartier is no stranger to exquisite jewelry. One of the employees noticed our rings and commented on the beauty of the design. He had high praise for the jeweler who designed them. Since we bought our wedding rings there, they've become our jewelry store. My husband has large wrists and bracelets have to be special ordered. They make sure he gets exactly what he wants. Every piece of jewelry we've gotten from Mazzerese is special and unique. When we buy jewelry, it's both an investment and something to be handed down for generations to come. My daughters love every piece. Mazzerese is a family owned business. It's not a jewelry store chain but I don't want jewelry that I see on everyone else. I just got an early Mother's Day gift from Mazzerese and I love it. I hope people will go into Mazzerese and see what they have. For more than twenty years, they've stood behind everything they sell and we've never met an employee who wasn't attentive and professional. Please don't be put off by negative reviews. Unfortunately, it's human nature to write negative reviews if we're not happy but we need to remember to write positive reviews as well.

Wonderful company, one-of-a-kind type jewelry. Fantastic display of gorgeous and unique jewelry…read more Their salesladies couldn't be nicer. They wait on you almost hand and foot. Kind, helpful and very, very knowledgeable. This is my new store to shop jewelry. It's like a kid walking into a "candy store" of jewelry-- you don't know where to look first!

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Mazzarese Jewelry - John Hardy

John Hardy

Mazzarese Jewelry
Mazzarese Jewelry

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DeeDee's - homedecor - Updated May 2026

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