First off, this place warehouses dogs that they claim they are "rescuing" from area shelters. They…read morekeep them in crap conditions with no actual game plan to adopt them. This is what the staff told me and my experience mirrors this. Second, the place smells like urine every time you walk in. Third, if you board your dog, they'll come home with worms, diarrhea, as well as the bag of treats you left for your dog that they didn't bother to give them. If you care about the conditions for your dog, look elsewhere. The positive reviews are all from 5 years ago when they had different ownership.

Staff is extremely rude their human and animal customers. Will be taking my dog to a place where at…read moreleast one person seems happy to be there

Would definitely recommend to friends and family. No waiting in the lobby. And they always take…read morecare of my schnauzer.

Dr. Sammons has been so caring to our 5 pups. She is thorough and really cares about their health…read more She takes the time to explain procedures and reasons for all care. I have never gotten such great notes from visits which has been so good in keeping up with my babies care. My dogs finally like going to a vet office and can't wait to come in and see the staff. 2 of them have had to have surgery and she was our lifeline in getting us through all that. So thankful for this place. My dogs came to her quite overweight and all now look amazing!!

Sadly I was a long time customer and they have recently continued to fail. They claim staffing…read moreissues, but if you are providing a service you take care of your customers, especially on an appointment based business model. Don't take on customers and raise your prices only to provide not only mediocre services, or sometimes not even what you paid for!! I recently had 4 bad experiences in consecutive visits 3 on the grooming side and 1 on the vet side. On the vet side I was told my dog had Lyme disease and needed medication to take care of it. The vet never called in the script until I had to call several times. The spa side has been horrible. Not only have they raised prices, but the quality and service don't even justify half of what they are charging. 2 times nails haven't been clipped and on the last visit, I pay extra for the furminator/deshedding procedure and it was not completed or satisfactory. When I called to get a refund as I am tired of no consequences, they basically blew me off when I spoke to the manger. I was given a bunch of bs excuses (lies) and nothing to remedy the situation. I have asked for the owner or the head person in charge to call me to discuss and nothing. I have posted several times on their social media pages only to have them delete the comments. I will not go away until a satisfactory resolve is obtained. You FAFO with this last screw up. My goal is to post regularly until they do the right thing. I would find better places with proper management and ethics to spend your money.

Awesome vet, AWFUL grooming. They shaved my little girl to death and she looks terrible. They never…read morecalled me to say she was ready so after 2.5 hours i just showed up, and sure enough she was. Her nails are all inconsistent, some are still very long. I had strictly said rounded face, and we got choppy snout. She also didn't smell like a fresh groom either. I really don't know what they spent their time doing with her but it wasn't a groom. Do not get your dog groomed there. Nicest vets and great staff otherwise.

We have a 10 month old mini Aussie Shepherd. She needed a full grooming. The Aussie breed has an…read moreundercoat and fur. Thus, you have to be careful when grooming them because you could damage their undercoat and fur if you use mechanical trimmers. We picked PPPS because of the positive yelp reviews. We booked our pup for an appointment. PPPS uses text to communicate with you and the communication is excellent. PPPS needed vaccine records and many additional details to make sure it was safe for all the other pups at their location. We dropped off Zoey and spoke with the groomer (Bree). Bree was very aware of how to properly groom an Aussie. We had a brief conversation about what we wanted and believed Zoey was in capable hands. When Zoey was done, we got a text to pick her up. I was greeted upon arrival and Zoey was led out to me right away. Zoey looked fantastic!!! Bree groomed her exactly the way we had discussed. Zoey looked even better than I had hoped. I gave Bree a $20.00 tip. When I brought Zoey home and my wife saw her, my wife loved the grooming. My wife's only complaint was that I should have given Bree a bigger tip. I will fix that the next time we bring Zoey in for a groom.

Diesel has been going to PP for doggy daycare since I adopted him from MTGSR five years ago. The…read moreteam here is amazing. Dawn is fantastic with him as are the other employees there. He's not an easy dog but they have done amazing with him. When he was diagnosed with a hereditary eye issue, I was worried about having to board him as he requires eye drops twice a day to keep the condition treated. They didn't hesitate and said we will be sure he gets them as needed when he boards. They are amazing and I wouldn't take him anywhere else!

Everyone is very kind. They really track your dog's progress and let you know if anything is going…read moreon. They also keep the activities diverse. My dog has been a member for several months. He loves it there.

Just great owner and staff.. so accomedating .. our lab.. always comes back a very happy boy. and…read morelooks better then we dropped him off.. great place for your fury baby

I took my two labs there, and my sweet little puppy. They are caring, thorough, and do an excellent…read morejob on preventative care. I would definitely recommend.

Goose Creek is always willing to make room when urgent situations arise, and for routine visits,…read moretheir prices are fantastic. They started asking people to wait in the car during COVID and kept the practice going, which really cuts out a lot of the choas inside, which is good since the lobby is fairly small.

I take both of my dogs here for their vet services and grooming. They also spent Thanksgiving…read moreweekend there last year. I have nothing, but wonderful things to say about this place. They love my dogs and take care of them like their own, despite being very busy. My last visit was for a grooming and annual check up. They were wonderful about letting my leave my two dogs there and took care of both needs without requiring me to hang around. I particularly like that part because that way my pups can't blame me for the shots when they get home. The prices are inline with others in the area for vet serivces. The grooming services are a little higher than average, but not by enough to make me change places. And boarding was a lot cheaper than I thought it would be, especailly for the services they provide. I would recommend Dr. Bernander and his staff to everyone.

The place is absolutely disgusting , they will not let you into the back even if you leave your…read morepet over night. There is no one there after hours so any sick dog or boarding that is there over night is left alone for hours. If your pet passes away in their care they will not call you till the end of the day or even next day. The Dr. never returns any calls, no matter how important. Him and his wife are always fighting with each other in front of patients and staff. Many animals have passed away in his care. I would never go here again or my family. Not to mention the groomer ( Holly) who is so very rude and cut my cats skin so bad she had to get stitches. My dogs groom was so terrible I could have done a better job than what was done.

My dog Rocky always enjoys his time being boarded at My Second Home. They always listen to the…read moreinstructions I leave them (food amount, when to give meds, etc.) and always take extra care of him because he can be anxious at times. I love having access to the outside play area cameras so I can still check up on Rocky even when we're apart. I love having that extra reassurance that he's having fun with the other dogs and being taken care of.

Misleading "Free" Night -- Beautiful Facility, But Watch for Hidden…read more We brought our little Maltepoo to My Second Home because the rep on the phone explicitly told us a one-night stay would be free. What we found when we dropped her off was very different. The facility itself is modern, clean, and you can tell the staff care about pets -- that part was obvious and appreciated. The problem was the surprise charges and upsells that only appeared at drop-off and again at pickup. Playtime, walks, and basic activities were all listed as extra charges when we arrived. The supposed "free night" turned into an $80 bill at pickup. Staff told us it must have been a miscommunication with a new employee in training, but that doesn't excuse the lack of transparency. Pros * Clean, up-to-date facility * Staff clearly care about the animals Cons * Misleading phone communication about the "free" night * Numerous hidden fees (playtime, walks, etc.) disclosed only at drop-off * New/poorly trained employees passing on incorrect info to customers If you're thinking about boarding your pet here, be very careful when you make your reservation. Ask for a written itemized estimate that includes everything (playtime, walking, fees) and confirm any "promotions" in writing. The facility has potential -- fix the pricing transparency and employee training and this could be a great place. As it stands, we left feeling frustrated and nickeled-and-dimed. -- James Meade

Grace has been a godsend for us and our dog. We adopted a rescue that has severe resource guarding…read moreissues and had not been socialized with people nor dogs. He's a unique dog, and for a while we weren't sure we would ever find someone who could effectively and safely handle him, but Grace was able to not only speak his language - but also safely integrate him into walks with other dogs and help muzzle train him. She quickly became his favorite person and was one of the only people he trusted. Grace went beyond the walks and basic training and would sometimes ask if she could take him overnight to get him used to being around different dogs (hers) and people. He always loves these sleepover and has learned to better read other dogs and communicate as a result. Our boy has come a long way, and we owe so much of that to Grace and Lucky Dog!

We had to find a kennel in a rush because of an unexpected situation. We called all the kennels we…read moreknew of but they were full, so we went looking at the "unknowns". This turned out to be the perfect place for our dog. Jeff and Grace keep great control over the animals, and keep the numbers way down. Our dog was unsure of herself for the first day or so, but quickly joined the pack because I believe she felt very safe at this place. Great big fenced areas to play in, and best of all communal sleeping on furniture! She felt right at home. Highly recommend this place. You can see her airborne flying with the pack in the second photo!

Unfortunately Jodi is a fraud. First off her facility is…read morenot to standard. Her Tik Tok showed that dogs were drinking from a common pool. Ripe for transmission of parasites. Which...dogs are not vaxxed against parasites. Bowls should be separate for each dog. And disinfected prior. Secondly in 2017 Jodi had zero experience handling dogs. Her own dog Sonny was having behavioral issues and she sought training. Having a few years experience fresh in learning did not a dog behavior expert make. There has been an incident at her facility that she is not disclosing to the public. It involved a serious injury to a day care dog. This woman is not an expert. She's not a behaviorist. She has zero a credited credentials. She doesn't even know dog CPR. Which let dogs run with a bunch of other dogs on hot days. Absolutely would not recommend. My credentials are 40 years professional show handling and behavioral modification of red line aggression dogs. Street rescue of 115 dogs in my lifetime. Self funded. Go to my FB page the photos from me handling dogs in my parents boarding kennel. The first boarding kennel in the Midwest with heat/AC & indoor hot water. We had champion blood line show dogs. I was born into a home & facility...care & control of 10-40 dogs at a time. My mom trained dogs for the deaf. So ...I was her appetitence. She groomed...same thing. She trained. My dad was a professional show handler. I learned dog psychology before I could talk. I was handling 2-3 dogs at a time walking then ore show taller then I. My dad was a nationally sought after show handler. When I say Jodi Felts claims are false ...I'm not overstating it. She has little in experience. And her claims are over exaggerated. Therefore...why would you trust her with your family member? Spring Willow Rescues FB. I do not sell anything ..or solicitate donations.

Jodi is amazing!! she was able to have my Australian Shepard…read moreto interact with other dogs without any confortation. My Aussie has alot of anxiety and I was quite worried. All the photos and videos she sent me were of my dog living it up on her beautiful property and resting with the other dogs. My other dog Belle who is a rescue couldn't be happier!! We will be back!!