I was out of town for about 5 weeks this summer, and hired Johnson Pools to look after my pool while I was gone. When I called them, I told them that it was a saline pool and required very little maintenance, and I really just wanted to make sure nothing went wrong while I was gone. When I arrived home in August, I found my pool was overflowing onto my patio and into the yard. I have flagstone copping around my pool, and the flagstone was disintegrating. I called Johnson Pools and talked to Andrea to let her know that I was very upset that the technician had not backwashed my pool back to the correct level and instead let my copping soak in the salt water to be destroyed. She talked to her technician and then called me back. As it turns out, the technician said that each of the 5 times (once a week) he came out to the house, he found the pool overflowing, and lowered the level to the proper level. I have an automatic pool level/filler on my pool, and it was malfunctioning (stuck in the on position). Johnson Pools was aware that my pool was having this problem, but never bothered to call me or try to fix the problem. As a result, I had a $450 water bill for a month that I was not home, and the $4,500 I spent to have the copping installed 2 years ago is now ruined. When I spoke to Andrea to let her know how disappointed I was and wanted to know what they would do to help make things right, her response was, "you hired us to clean your pool, and we cleaned it." She went on to tell me that they were not hired to take care of mechanical problems like the auto filler, and had no idea that I had an auto filler on the pool. Well, the pool was clean, except for all of the flag stone that had disintegrated and settled at the bottom around the edges, but I would never use Johnson Pools to look after my pool again and I will never recommend them to anyone else. read more