Two flat tires courtesy of Flint roads - got a quick tow on a Sunday afternoon. Very reasonable…read moreprice, Ronnie the driver was nice and professional (and plays decent jams). Would recommend for sure!

New driver, but he took an hour to find us on the side of I-75 and told us he couldn't take us to…read morethe dealership in Saginaw, then told us we could walk a mile up the meridian between the entryway and highway to find a restaurant to wait in so we could get a ride home. We had to wait in our 90 degree car and outside the car for over an hour & I felt like passing out because I have cardiac issues with my heart and am very heat intolerant. The boss told us he'd make the driver not work for the rest of the day (except it was 5 PM so the dude was going to get off work anyways). We stopped by the service place which was closed and the driver had left our hazard lights on and had to jimmy the door open to shut them off which probably damaged the door. I really do think the owner needs to fire the dude for being such an idiot, but there's a lot of stupid people in the world. Pros: He arrived eventually. Cons: Unreliable ETA, Told us to literally walk down the highway and try to cross to get to a restaurant to wait for a ride in dangerously hot weather, left the hazard lights on in the car, boss/owner is kind of dumb, and the driver showed little sympathy for our situation. Conclusion: Either abandon your vehicle, walk, die, or pray to whoever you believe in that your car doesn't mess up. I'm really disappointed with the company figuring my health was majorly at risk. I'm finally home, but my head hurts badly and my feet are numb. This could of been avoided, but people don't seem to care about anyone but themselves anymore. On top of that, we had to our of pocket $30-some bucks because Frankenmouth Insurance & OnStar only cover up to 10 miles. That's really stupid.

I always have the most amazing experience at Thomas auto collision! The owner is so friendly,…read morehelpful, and honest! His mechanics go above and beyond! They are always willing to take care of small projects, not necessarily always big ones! I highly recommend this business! Family owned, local! I love coming here because I always know I'm going to leave highly satisfied! Thank you for being a great business in our community!

Car was hit while parked. I had many difficultys getting the insurance company to focus. Once it…read morewas in Steve's hands at Thomas, all was smooth. Car repaired within the time frame and the repair work was spot on. I recommend this shop for body repairs!!!

I have been there a few times. Great, honest service. Very helpful and explained my problem.read more

Quality service with integrity. Several times they explained how I could save money by doing it…read moremyself.

My daughter was driving home from CMU when her car experienced engine failure. This was the closet…read morefacility to have the car towed to. It was a blown engine (rod, cylinder, bearing, who knows the cause at this point). Spoke with the owner Charles who was fantastic and filled with integrity. The mechanic Gareth replaced the engine and had the car back in a week (there were other issues as a result of shrapnel shooting out of the block). 600 miles on the 76k used engine and so far no issues. Mr. Hoover (Charles) also let me know, and I trust him, if there's an issue he will make it right. I did consult a couple of other mechanics and they said that the work was being done at a very reasonable price (one said it was cheaper than he could do, especially the price of the engine). Most people need to realize cars a crap shoot. Quality integrity and workmanship is a skill though.

I had my mom's car serviced here and despite some negative reviews and the owners respond to the…read morereviews, I still decided to do business here. I always like to support local business but will never take a car here again. I was given different prices, the owner attempted to charge me multiple times for the same services, including towing. Even upon completion he stated I could have the car towed home. After well over $2,000 in repairs I refuse to have to tow a car that should be working properly when it leave the repair shop. I do not wish to go back and forward with the owner via social media but have all my receipts, including all estimates from the Hoover & Sons that I am more than happy to post if there is any denial by the owner. This post is to give potential customers all the information so they can make their own informed decision before doing business with Charles "Chuck". I have not lived in Michigan in over 10 years but my mom does and I was hoping to still be able to support local business for the care of her 1959 Ford Fairlane. Again, this is not to go back and forward with Chuck. I paid every dime you charged me and am not happy with your service that's all. You have questionable business ethics, poor customer relations and inflate your costs once you get the customer. I wish you and your business nothing but the best but I will never recommend nor be a repeat customer.

Jordan, took care if my problem with easy. Fast and friendly service seems to be the norm! Great…read moreJob!

Doug and Rodney helped me to quickly get back on the road after a flat. The team did an amazing job…read moreand went above and beyond.

My husband and I and our two daughters have used J & J for years and years for our Auto Repair,…read moremaybe 25-30 years and they are excellent! They are so good at what they do and honest and the price is good! We really appreciate them!

The best service in flint !! Fair price great guys !! Will sell you what you need not many places…read moreleft with morals & standards !!! Ask for Joe tell him I sent ya

Where to start i perched a 2015 equinox a few yeas ago. The engine blew so we had them replace it…read more The cost was $9018 and change. Sence the engine was replaced we have had it back 3 times for the same problem. Lights turn on car won't start. All 3 times they tell me all set car is fixed. I talked to the salesman today and he tells me the car is only worth 3000 we owe 9000. You wold think they would try to keep a customer happy as of right now I will never come back. I would give them no stars if I could. Good luck to anyone who has to deal with the staff and service department. In it for themselves.

I've worked with Jason Saunders for my last 2 vehicles and will be working with him again for my…read morenext. Always great service!

Do not waste your time with this place. I bought a vehicle from them and after a little while…read moredecided to trade it in for a new truck so I found one online and sent it to the salesman so an appointment was made for the next day. When I got there I was told the truck was no longer there but it was and I even sent pictures to the salesman. I was treated like garbage from the sales manager and after I told them I didn't want to do business there they kept running my credit. Low balled trade in and raised the price of the truck they were trying to sell me. Would be zero stars but you know the rest. By the way don't mention you're a veteran because they will not give you the other rebates

This company is ridiculous. Every time I take my car there it cost me mega bucks today. It's gonna…read morebe $1800 to fix a camera that's off-line from the car wash. They claim the whole system needs to be replaced. Ridiculous you can't fix anything you can't repair anything it's always replaced replace replace. I bought this car at GMC. I get it service there all the time. This will be the last time I will be there.