After having spent over $3700 with this business, I can say that I am glad to be done and would never use them again nor recommend them. The worst part is that the service is awful. Keely Woodford was rude and condescending to work with, and often would not return my emails or calls until I had left several messages or resent the same email several times (over the course of weeks or months, mind you). For example, a rug and rug pad were part of my order and she didn't deliver the rug pad. Over a period of 5 months, I asked her about the rug pad about 10 times. She either wouldn't respond or would say it was on the way but then it would never come when she said it would, and she wouldn't follow up. I would just have to keep asking about it. Another item arrived damaged and it was a big bother to get it replaced, again, with a huge lack of follow up about it. I realized the lack of service early on actually, but by then I was under contract and had paid a deposit that I would have lost. Most of the items I ordered were overpriced in my opinion. When we initially met, she said she could redecorate 4-5 rooms for my budget of $5000. Then AFTER I paid the deposit and received my "design plan" I learned how far my money would actually take me with this company. In the end, my $3700 bought 4 lamps, 3 pieces of artwork, a rug, some vases and an entry table. I could not afford to buy the larger furniture pieces for the prices they wanted, so I had to settle for accessories like lamps etc. Not exactly the redecoration vision I had initially had in mind. I took the rest of my money I had budgeted and bought furniture elsewhere. Overall I am satisfied with the quality of the pieces I purchased though. The most disappointing thing was the poor service. I'm not mad about the money I spent, I could have stopped and forfeited my deposit if I didn't want to order things, but when someone is spending thousands of $'s with a business, they would like to feel that their business is important and valued and I definitely never felt that. I felt like I was always a nuisance to her for asking for things like the damaged item to be exchanged or the rug pad that was promised, and various other small requests that I made like getting a copy of an invoice sent. Her condescending tone and way of talking down to me was irritating and frustrating. I think it was because she realized early on that I wasn't going to be spending $10-$20k with her like I guess she must be used to. Maybe her level of service improves the more that you spend? Two thumbs down, and if I had more thumbs, they would be down too. read more
