My experience with this place was ridiculous, very unprofessional and I more than likely will not purchase there again. I went in for an eye examination and needed to purchase glasses. Not a problem at all, I was cordial with the staff and they had an initial friendly atmosphere. I worked with Rob to pick out my glasses, placed the order and paid the next day. It took about a week for the glasses to come in and due to scheduling conflicts with their hours and my schedule (I called and informed them) I was not able to pick up the glasses for two more weeks. No big deal, all parties were happy and it was not an issue. I was finally able to pick up my glasses and upon my arrival, the glasses seemed wrong. I spoke to Rob and informed him the lenses appear to be on the wrong sides, he said that could not be rite and kept disagreeing with the fact that my lenses were in the wrong sides. After explaining further that my right eye was the worse eye and belaboring the point, he reluctantly checked his system which turns out the lenses were on the in correct sides. He fit the glasses to my face then sent the glasses in to have the lenses switched. At that time I asked him if he can ship them to me, his reply was it costs $8 for him to ship and he would be able to just drop them off to me if I cannot make it in. Another week passed and I got the call that the glasses were ready. I called in and informed Rob that I would not be able to be in until the following Monday due to our scheduling differences, he said okay. The Thursday morning before the aforementioned Monday I called in and informed him I would not be able to come in for two more weeks due to quarantining (my girlfriend is in the medical field and had a possible covid exposure so we were taking precautions). Rob replied that he would rather drop them off to me instead of mailing them out, I provided him with my address and instructions to have him bring them to me. At no point during the day did I receive any communication from Rob. I then reached out to him in the evening asking what time he would be by to which he replied he would not be able to bring them and can put them in his mailbox for me. I told him again I cannot leave due to making sure we are not potentially exposing anyone. I told him to just mail them out to me instead. No confirmation he shipped them or anything for the following days. Sunday night morning I message him again asking who he mailed them out with, to which I received no reply. I called Monday morning and spoke with Jess and Savannah about trying to locate my glasses, both of which were not any help, they said only Rob can locate my glasses. They asked to have Rob call me back instead of speaking to him for 2 mins to see if he mailed them or not (not an unreasonable request). Jess who was new was just talking over me when I was trying to explain I am in sales and may not be able to speak to Rob if he calls me back. Savannah who was more decent on the phone said he was with a patient, I again asked if there is any way to just let me know if they have been mailed to which she replied Rob is the only person who would know. I gave my number to have Rob call me back. Rob calls me back confirmed they are mailed out to me. My phone disconnects mid call as the battery died and I called him back and apologized. I explained me being upset about the situation. He asked where it broke down and I explained the timing, speaking with reception, the lack of contact in response to my request to have it mailed out, him not letting me know all day about him not being able to bring the glasses to me and the lenses being messed up. I asked for a partial refund. His response was that the owner is the one who does the refunds and she probably wont give one. I said okay then I am just going to proceed how I see fit and thanked him for his time. He said he will have the owner contact me about a refund and we disconnected the call. read more
