The reviews were true to form. Outstanding service!! Associates and Dr. was AMAZING!! Highly…read moreRecommend!!!!

Very costly experience. Ended up costing me my yearly benefits plus a pair of sunglasses lenses…read morethar will forever be useless. 2 eye exams later from the same Doctor resulted in two wrong prescriptions from said doctor. Finally 5 months late i had an appointment at another doctor, all out of pocket now. Finally getting glasses I can wear. Funny how your astigmatism numbers really do matter...

I've been going here for my eye care needs for years. We're talking "I came here when I was a…read morekicking screaming kid who thought dilated eye exams were the worst". These days I'm not nearly as bad as that, which I'm sure the staff appreciate! While my original eye doctor retired a while back now, I've had no problems with his replacements or anyone else on the staff. Occasionally you get a new receptionist who needs to learn the ropes and requires a few extra minutes to get your information down as you make your appointment, but they're always very polite and helpful; during the last visit one lovely woman talked to me about hunting for a primary care doctor, which I think qualifies as going above and beyond your job duties to help a patient. And nothing sets the tone for your appointment better than a good conversation. The doctors themselves are also very nice - they're always happy to answer my questions about my eyes, and make the appointments more about politely catching up with me than anything else. Considering that eye exams can be stressful for some, their interactions with me are the #1 reason I would recommend Crossroads over anywhere else. Being able to talk to your doctor is hugely helpful if you hate dealing with drops, find the equipment involved in eye exams unsettling, etc. Crossroads also sells glasses on-site, but I can't comment on this aspect of the practice as my family has always bought our glasses from another business. Still, their eye care alone gets two big thumbs up from a long-time satisfied patient!

The office environment is not welcoming. There are signs everywhere with instructions on what to do…read moreand not to do. The ophthalmologist made no eye contact with me. I would not recommend this place to friends or family

Best experience I have ever had at an eye doctor!…read more The doctor was extremely knowledgeable and helped uncover problems other doctors had missed. I am seeing so much better in my prescription now. I wish I would have found her sooner! The doctor couldn't have been nicer to me, and her staff is equally as nice and helpful. I will be sending my entire family to this practice moving forward. Thank you

Highly recommend this business! The people are very nice and helpful. It was a welcoming…read moreenvironment and they gave their honest opinions when picking out a new pair of glasses. Also, their office hours are really convenient for people who typically work 9-5 M-F.

Unfortunately, my sentiments are pretty close to the earlier review, but let me lay out my…read moreexperience so you can decide for yourself. I had a stye on the underside of one of my eyelids which had callused and, according to my optometrist, not going to heal on its own. I asked UPMC first (also my insurance provider), and the earliest time they could find an optomologist who could perform the surgery would have been a month & a half away. My optometrist referred me to Everett and Hurite, so I gave the nearest one a call. I told them my issue, and my referring optometrist, and they said the optomologist/surgeon could see me at the end of July, about 3.5 weeks in the future. I specified that my optometrist had said the stye would need to be lanced and drained, and so the diagnosis was done and I just needed the surgery. The office reception said the doctor needed to see me first, but then she could do the surgery. The day of, I took a scheduled sick day off work (ironically, I'm an essential worker too, I make eyeglasses as a lab technician, but there's nobody to cover for me unfortunately), I arrived only 5 minutes early, sat in the lobby for a bit over half an hour (episode of a home renovation show finished on the TV, to make waiting pass the time easier), had a nurse perform a reading acuity test, struggle with a digital scope which I can't remember what it was for (it was unrelated to the stye), and a couple other things. THEN, the optometrist shows up, basically says "Yep, that's a stye," squeezes it a few times, and then informs me that she doesn't have time to drain it today and schedules me for another appointment a week later. I paid the $80 co-pay and the doc's office got more from my insurance, just to confirm what I had already told them and my optometrist had already diagnosed, so that I could lose a second day of work. The week later, I came for the surgery, this time for real. The wait was much more brief, they used the digital scope to check my eye again (but didn't struggle to make it work this time, or administer the reading test), and then they were ready for the surgery. They put a mask over my face and injected a numbing agent several times, and tried to keep up a conversation with me as they performed the surgery to distract me from the fact that my eye was open and I couldn't really blink. I think they worked with expediency. There was no need for any stitches, just a gauze eyepatch that looked less Pirate and more Phantom of the Opera. I tried to pay my bill immediately, they said they would mail it to me; as of the time of writing it just arrived this week, to the tune of about $150 (my health insurance paid an additional $250). $75 of the charges was for an "XTRNL OCULAR PHOTOG," if that's a photo they took I never saw it and they didn't offer to share it with my optometrist or PCP. My rating attempts to balance how I feel about the time I spent on two visits which I feel could easily have been done in one, balanced with the fact that they did get the job done. It has healed well, and I am grateful my eye is back to normal.

I called and scheduled an appointment, gave my insurance information to the scheduler who verified…read morethey accepted. I called my insurance company and confirmed the doctor and facility were in network and got a referral. I was called from the office that my appointment needed to be canceled and rescheduled and the next available was 2 months out. I alreadyed waited 4 months but ok. Showed to the appointment and was turned away because they wouldn't accept my insurance. I asked why when this was verified at scheduling? The receptionist could only say i was told no. I asked why they didnt call me before hand? Why didnt you verify my insurance before I showed up and wasted my time? She said i dont know, i dont do that. I asked to call her billing department and she said theres no department, just people who work from home. I asked if they had a phone number and she did give. No one would tell me why they wouldnt take my insurance and waiting 6 months for this appointment to be told then. Absolutely ridiculous. The receptionist had little to no knowledge and could only offer me a sticker for my trouble. Then 3 days later i received and automated text stating it was time to schedule my next appointment. This place is a joke. I cant speak for the doctors but the office staff are costing you time and money.

I find the other reviews extremely hard to believe. The staff and doctor have been nothing but…read morenice, professional and friendly since we started going. We transferred from another local eye doctor because his staff was unprofessional and rude, but the staff at B Doty are some of the best I've ever dealt with at a doctor's office. Not only are they great with me and my wife, but have been fantastic with our kids. They will answer any questions and have always been friendly. Staff can make or break a doctor's office and the staff here definitely makes the office. I have nothing but nice things to say!

I called for an appointment since I moved here from CA... THEY called back saying I had the…read morenursing home plan and they don't take it. What I own a home... I am Not in a nursing home. What a crock.. Well I callled my HMO UNITED HEALTHCARE who called them as well.... this Doctor makes up stuff if they don't like the insurance... United healthcare was shocked at the comments from the reception desk. It's a No From me.... lost a good paying client. .. new vision care dr is perfect... no to B doty