Best experience I have ever had at an eye doctor!…read more The doctor was extremely knowledgeable and helped uncover problems other doctors had missed. I am seeing so much better in my prescription now. I wish I would have found her sooner! The doctor couldn't have been nicer to me, and her staff is equally as nice and helpful. I will be sending my entire family to this practice moving forward. Thank you

Highly recommend this business! The people are very nice and helpful. It was a welcoming…read moreenvironment and they gave their honest opinions when picking out a new pair of glasses. Also, their office hours are really convenient for people who typically work 9-5 M-F.

I have been using several doctors at the Chang Eye Group. Dr Ngan is my ophthalmologist and is…read moreexcellent. I highly recommend her. Dr Schraeder is my optometrist who has helped me with my glasses and is my expert there for dry eye. Tae has been wonderful in helping make appointments and now does other administrative functions... super nice.

Made an appointment for my child. Was told that our insurance plan was accepted when making the…read moreappointment and confirmed with our Health Plan. After exam with doctor, met with another staff person to order contacts. Was told that the "retail" side doesn't accept our insurance, only the doctors do. Today I received a bill in the mail for my child's exam. Very disappointed and believe that this place is very deceptive in its business practices. I would not recommend them!

The reviews were true to form. Outstanding service!! Associates and Dr. was AMAZING!! Highly…read moreRecommend!!!!

Very costly experience. Ended up costing me my yearly benefits plus a pair of sunglasses lenses…read morethar will forever be useless. 2 eye exams later from the same Doctor resulted in two wrong prescriptions from said doctor. Finally 5 months late i had an appointment at another doctor, all out of pocket now. Finally getting glasses I can wear. Funny how your astigmatism numbers really do matter...

Went here as my daughter needed an eye exam after falling the one at school. She was very nervous,…read morebut everyone was so kind and explained what they'd be doing, any noises she'd hear from any of the machines. Giving her time to ask any questions before starting. Dr. Lisa Cox was wonderful during her exam and explaining everything to her. So happy we went here and I'll now be going here for myself.

This is a fantastic eye care business. The doctors are thorough, kind, and follow up personally if…read moreyou have a concern about your eye health. They also have great equipment with which to do their work. As far as their frames, they have a fine selection. But if you don't see something you like, they are also willing to order it. I'd definitely recommend to anyone.

we moved over a 1/2 hour away...but still come back here because of the friendly service and in…read moredepth exams. they get you an appointment quickly. on your appointment day they are efficient and thorough. they tell you what your insurance will pay and what would be out of pocket. the doctors remember you and treat you with respect. they answer any questions and go the extra mile when examining your eyes. they take their time and never rush you through an exam. we will continue to come to this office.

Dr Pinter is very good. But dealing with his check out staff is horrible. She insists on billing…read morefor things that Medicare says are not billable due to their facility being in network. Had to report them and file billing grievances requiring insurance company to issue denials to them.

This is the fast place to get glasses if you won't fast and cheap service come here. No extra…read morefrills. You can just go in and get a prescription and they help you find a pair of glasses that don't take weeks to make. If you just want glasses fast this is the place.

The doctor was incredibly rude. Didn't listen to any of my thoughts or opinions about what I wanted…read morefor my glasses, also made a rude comment about my profession not paying a lot of money. I took my prescription to another doctor, and they said it wasn't even close to what I really needed.

Not helpful on a limited schedule. Won't release prescription so that we could order online.read more

How does this place not have any reviews? It's awesome!…read more I'm in town visiting family when - POP - the wire holding my right lens breaks. I'm effectively blind without my glasses, and my other pair are prescription sunglasses. (Not great for night driving, or generally not looking like a jag wearing sunglasses indoors.) I walk into LensCrafters at the Washington Crown Center, no appointment, and prepared to be told I need to buy a new pair of glasses. After a friendly greeting I explain my predicament, and the helpful Optometrists take a look at my glasses and tell me to come back in 15 minutes. I wander the mall, buy some circus peanuts from Rural King next door ('cause who doesn't love stale marshmallows vaguely shaped like peanuts?) and wander back into LensCrafters. Not only did they fix my glasses, but they replaced the wire on the other lens, put new nose pads on them, and gave them a lovely cleaning. FOR FREE! No cost. Not a dime. I'm not a regular customer. I didn't buy my glasses from them. I'm not related to anyone working there. This is just how they roll. Everyone complaining about the death of customer service needs to start shopping at the LensCrafters in Washington Crown Center. These folks know how to take care of people. Next time I need new glasses, this is where I'll buy them. Thanks!

Friendly and professional staff, take most insurances, doctors are great, and frame selection is…read moregreat as well.

20 years and counting! Great prices and service! They are…read morevery busy. If you need eyewear soon, ask to be called if there is a cancellation. Even if you have to wait, it is worth it!!

Really curt and rude! I would not recomend this place to anyone. The staff in the front area where…read moreyou order your glasses are far from professional. They hung up on me because they did not like that I asked questions about my insurance. They told my insurance they could do somthing, adn then told me they could not do this. It wsa very frustrating, very much a waste of time. Also, the inside is a throw back to 1970, with the look and the smell. Very dingy and moldy.