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Decluttering Chaos

5.0 (1 review)
Open • 9:00 am - 11:00 pm

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9 years ago

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Instant Movers - Pod Unloading

Instant Movers

(18 reviews)

Truly wonderful people. Fast and efficient and a gentle kindness that is welcome in the midst of…read morethe stress of moving... not to mention the world that we're living in now. I highly recommend

This was categorically the worst moving experience in my lifetime. Here is a documentation of an…read moreextremely stressful nearly 18 hour nightmare moving my daughter. I will be filing with the better business bureau and have documentation of all communications and photographs of damage. This document summarizes the significant problems I experienced with the moving company during my move from Syracuse, New York, to my new apartment approximately four hours away. The issues included substantial delays, inadequate planning and truck capacity, mishandling of my belongings, damage to multiple pieces of furniture, failure to properly protect my property, leaving belongings unsecured and unattended, and failure to provide the services that had been discussed. 1. Significant Delay in Arrival and Poor Communication The movers were originally scheduled to arrive at 10:00 a.m.At approximately 7:00 a.m. on the morning of the move, I was notified that they would instead arrive at approximately 11:00 a.m.I was subsequently told that the movers would "be there shortly." However, I received no further update regarding their arrival. After approximately another hour had passed, I had to reach out myself for an updated arrival time.The movers ultimately did not arrive until after 1:00 p.m., more than three hours after the originally scheduled arrival time. 2. Inadequate Truck Size Despite Advance Assessment Prior to the move, the owner specifically requested multiple videos of my apartment and belongings in order to determine the appropriate truck size necessary for the move. I provided the requested information so the company could accurately assess the amount of property being transported.Despite this advance assessment, after approximately half of my belongings had been loaded, the movers informed me that all of my belongings would not fit in the truck.I was also concerned by the manner in which the truck was loaded. The movers initially loaded numerous smaller boxes rather than first positioning the larger furniture pieces. Items then appeared to be packed into the remaining space in a disorganized and careless manner.The movers subsequently asked whether I could transport some of my belongings in my personal vehicle.One of the reasons I specifically hired professional movers was so that my vehicle would remain available to safely and comfortably transport my two dogs during the approximately four-hour drive. I explained this to the movers. Although I agreed to attempt to fit some additional belongings in my vehicle, I made clear that I needed sufficient space to safely transport my dogs. 3. Belongings Left Unattended on a Busy Public Road During the move, my belongings were left unattended outside on a busy road in downtown Syracuse near a bus stop.This was particularly concerning because I had specifically expressed that I was worried someone could steal my belongings. I asked the movers whether I should personally remain outside with the items to ensure they were secure.I was told that this was unnecessary and that everything would be fine.Despite my explicitly stated concern, my belongings were still left unattended in a busy public area. 4. Obstruction of Common Areas in My Apartment Building The movers moved a large amount of my property into the lobby immediately outside of the elevators before loading it onto the truck.The belongings were positioned in a manner that blocked the pathway between the elevators and building doors.Multiple residents had to approach the movers and ask them to move items so that residents could safely walk between the elevators and exits. 5. Significant Damage to Leather Couch I personally witnessed the movers dragging my leather couch across the floor and across the grated vestibule/threshold of the elevator.This resulted in visible damage to the leather in multiple locations.The couch was also improperly positioned inside the moving truck. Rather than being appropriately supported, it was placed in a position that caused its shape to become distorted during transportation.As a result, the couch is now damaged and no longer sits flat on the floor as it did before the move. 6. Shattered Lamp and Glass Left Behind: One of my lamps was shattered during the move.This was the only damaged item that the movers voluntarily brought to my attention, apparently because the damage was immediately obvious due to shattered glass being present.Despite breaking the lamp, the movers left the shattered glass throughout the lobby of my original apartment building rather than safely cleaning it up.They also left the remaining base of the broken lamp behind in the lobby when they departed.This created both a property issue and a potential safety hazard for residents and building staff. 7. Damage to Brand-New Nightstand During the move, I heard the movers drop an item. I later discovered that the item was my brand-new nightstand.The movers did not inform me that they had dropped or damaged it. After inspecting

Crew4 Moving Solutions - Owner and Founder Garrett J. Wagner. Always moving customers to the front line in importance.

Crew4 Moving Solutions

(23 reviews)

I just moved from an upstairs apartment with a skinny staircase, tall railings, and a short ceiling…read moreto a house my wife and I purchased and these guys were great. While it is true that $80 an hour for two guys seems a little pricey, they were well worth it and I would have paid more. I booked them for 3 hours figuring with the amount of stuff I had it would take at least that long with me starting to load the truck with three other people before they even arrived. After they did get there I stepped out of the way, they finished loading my truck followed me to my new house and had the entire thing unloaded for a total time of just under two hours. This was the best money I have spent in a long time as moving sucks but with these guys I didn't really have to do too much. I thank you Mike and Denny for a job well done

We had a very small furniture move - a dining table, 6 chairs and sideboard - to be moved from…read moreBinghamton, NY to Riverdale, NY. We agreed to the outrageous moving fee since we were on a tight time frame, and paid an additional amount to have the move insured. On the day of the move, the movers attempted to detach the legs from the table, but were not able to remove all four. They supposedly 'reattached' them and loaded the table top-side-down in the truck. Fine. I had to stay in Binghamton with my mother who was ill at the time, so my husband drove back to our apartment for the load-in. Admittedly, he (my husband) should have checked the table a bit better when it arrived. It was not scratched or broken, but it was not reassembled properly by the moving team and is leaning and 'sways' with even the slightest touch. I realized this as soon as I arrived home two days later and we attempted to call the moving company. This was an expensive, hand-crafted, solid oak table and has never swayed in its life. Over the past three weeks, we have attempted to contact the movers several times for them to arrange for the table to be repaired - honestly all it needs is for the screw sites to be filled and redrilled properly. And we paid for the insurance to cover this type of repair! We have been understanding that these things can happen - hence getting insurance - but it is absolutely impossible to reach Crew4 once they have your money. They answered the phone once in these three weeks, heard our concerns and request for repair, but have not followed up with us after several more attempts to contact them. I have waited nearly a month for them to do the right thing resolve this issue, but it is to no avail. I don't enjoy leaving 1-star reviews, but I am hoping this will help others to avoid using such an unprofessional company.

BingServ Moving Labor - This is what your house will look like after these guys show up

BingServ Moving Labor

(17 reviews)

I have used BINGSERV 2x in the past year. I have had so many problems finding GOOD help in the…read morearea, and this business is so professional, detail-oriented, and an absolute pleasure. We had 2 gentlemen, both named Alex, come and help us move. They absolutely went ABOVE AND BEYOND in every facet of the job. They were polite, and boy, did they hustle! I was shocked at how quickly they got the job done and really helped make the last leg of my move end on a high note. I had started to wrap my furniture in pads and take apart the beds but ran out of time! The guys came with tools and finished what I couldn't in record time. They came with rope to secure everything in the truck and packed it so I only had to make one trip! So impressed. True pros! You get a bang for your buck. Their prices are very reasonable. Thank you, John, for making my move go smoothly and sending me your best! I will definitely recommend you guys to all my family and friends!

My first experience with this company - in October of 2021 - was great. They asked me the day…read morebefore my appointment to change the time to accommodate another booking, and I declined because of a conflict. The second time I used this company - May of 2026 - John Marrone Jr., the manager, again asked me to change the time last-minute so that he could book another customer. We agreed to a new time, and I regret it. The movers were 1.5 hours late, and there was no acknowledgement or update of the change. When I confronted John about his lack of commitment to the new time, he responded, "If you're upset, we don't have to come. It's all good." So, John Marrone Jr. wants to book as many gigs as possible to increase his income no matter the inconvenience to his customers. He'll promise times he knows he can't keep. And if you push back, he'll threaten to cancel because he knows moving is time sensitive and people don't have the option to book another mover last-minute. Do not give this company your business. If you want more evidence of John's unprofessionalism and poor customer service, just read his responses to reviews here on yelp.

Decluttering Chaos - home_organization - Updated November 2026

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