TEN [10] months ago we contracted with this firm to build us a Trex deck. "AJ" built us a rock-solid deck that we are nearly completely pleased with the exceptions of several 'accessory' items. 1. The ground cover that they recycled does not go end-to-end. [see hose door] 2. There is absolutely no ground cover installed under the expansive step that was requested and built. 3. The hose door - built in order that there would be no unsightly garden hose laying on or around the deck. The closing mechanism is amateur PLUS, when inside, the hose lays on dirt...the ground cover does not extend to the outside edge of the deck. The most frustrating part of the above problems was/is that the owner made no attempt to re-visit the site in order to offer some correction to them but, rather, chose to debate and argue about whether or not we were correct in our observations. We have waited for contact from the company for TEN months [there is a 2-year labour warranty that is totally useless unless the persons involved in the construction make the effort to come to the site, view the problems, and make some effort to correct same]. After reviewing other customers observations it will come as no surprise to read a series of excuses from the principal of the company but, rest assured, what has been written above is factual and true. If any potential customer of this company is so interested...upon contact...I will invite them to our home to see the finished product. Repeating the initial statement ... a very solid deck was built...the custom features coupled with an attempt by the company to minimize cost [ground cover], and argue rather than repair forces us them give them a middle-range rating. Be certain that everything is in writing with sketches and photos. read more

Worst contractors I've ever had the displeasure of dealing with. Hired Deck Experts to built a modest-sized deck patio cover, aluminum with tinted glass roof, 8'x12'. The end product looks fine, but the total lack of professionalism made me regret hiring these guys. The workers left a mess and damaged property, without saying anything, and we received no apology from them. After being blown off in early May, I decided to leave the project until next year, but in mid-August, the company owner emailed back asking if I was still interested. I (now regretfully) said sure. Here's' my experience...I met with the owner, Darryl G. we were then emailed a quote of $2465+tax for the 8'X12' (96 sq ft) project. We gave it the green light. We were sent an email to prepay a 50% deposit at the local CIBC, which I thought was a bit strange. I was a bit hesitant. Normally, every contractor I've worked with gets a cheque the day they show up to start a project. And, they pick up a cheque and deposit it into their own bank. We went ahead hoping our money wasn't just gone with the wind. This should have been a red flag 2 weeks after our deposit, workers appeared on the back deck and started work...no phone call notification, no knock on the door even? Also of note, the company owner was not present...just two second-rate hired hands. (Who I vetted to do the job is not who I got. Very misleading). It didn't take long, maybe two hours, for installation. They vanished. No knock on the door to say they were done? My deck was covered in aluminum cuttings/shards, bolts/screws, dirt/gunk from the gutters they cut away, and even exact-o blade bits. Not cool. Also, a large flower planter was smashed on my back patio. I would have expected a knock and apology. And clean up! Unbelievably, I discovered that the workers used my patio furniture as sawhorses to cut metal posts. Unacceptable. Only two of three quoted support posts were installed. I quickly sent emails to the owner and advised them of my issues. He replied to say "he'll talk to them" about the clean up. He also said that the third support post was deemed unnecessary with the installation of a supposedly heftier beam. When this decision was made is beyond me. The price was "unaffected." Any modification to a quote should be made in writing to inform customers...otherwise it leaves them wondering if they're getting what they paid for...that should be normal practice for all industries. Better to keep the customer in the loop than not. Note: completely ignored my broken planter situation. I know it was intact before they showed up. Grrr. If you're looking for great attention to detail and customer service, this is not the place for you. Honestly, if they hadn't of left it messy and broken my planter, I wouldn't be upset. (If they had addressed the broken pot and apologized upfront, I wouldn't be as upset). C'est la vie. I'm left feeling like I don't matter, probably because in Deck Experts' world, I don't. After a barrage of emails, and then cc-ing the owner's accountant/wife, I finally received an email apology. He "said" he fired the guys that did my install without having seen the work/damage in person. I also was offered a small discount for my labour to clean up THEIR mess, with my own shop vac., and the cost of replacing my broken planter. One final note, I withheld paying the balance since they forgot to bolt one of the support beams to the roof (would that pass code?) properly. It took 2 weeks to get someone to fix this?? I wish someone had posted any feedback about this company. There is no way this is their first debacle. I would have avoided them like the plague. read more

We just finished having our deck replaced with composite decking. I cannot say enough about the professionalism and knowledge this company has. The owner, Darryl first came out and spent time with us discussing or options, he tore up some boards on the deck to look at the underneath and to check the foundation. We had other companies come out and not one of them did a thorough look at the the job before them. He came again and brought us samples and colours to look at. The job itself was done by two expert installers. They were on time everyday, friendly, definitely knew what they were doing. Each day before they left, the area was swept spotless and supplies neatly put away. I would definitely recommend this company to anyone who wants a job well done "to perfection". Deck Experts keep up the good work and Thank you. The Hahn's read more

What I really appreciated about Deck Experts was the professionalism of the staff. Carpenters Grayson and Trevor were particularly good. They arrived when they said they would and stayed late when it was necessary to complete the task for the day. The job was to repair an existing deck and redo the railings and decking surface. I was most pleased with the result. read more

Darryl and his team Mark and Malcolm were great to deal with. The work was fast, the clean up complete and the finished product was excellent, as promised. Most importantly, this was warranty work seven years after the original install. The damage cause was unknown but Darryl stepped up and did the work no questions asked. Very rare when someone stands behind their product like this. read more

Our existing deck was in need of repair and the removal of a built in Hot tub. I reviewed quotes with a few companies. Deck Experts provided the best approach and understood what was important to our family life style. Darryl provided some recommendations on the overall design. We love our new deck, it has added an extra living space to our home. The crew that was on-site were great, cleaned up at the end of the day, addressed any issues that arose. I would recommend Darryl and his team. They came equipped to get the job done. read more

We were looking to get some work done on our failing exterior stairs, and possibly entertain some additional work on our exterior deck space. During the consultation process, Darryl was very attentive to the phone calls/emails I had regarding scope of work. During his consultation visit(s), he was very attentive to our questions and thought process. He was also able to lend his expertise on what might work best, but always ensuring it was aligned with our overall vision. Based on this engaging process and the quote provided, we decided to go with Deck Experts. Darryl and his team of Spencer, Grayson, and Malcolm were an absolute delight to deal with. Given the busy times of summer and Covid, we were still able to work out a date which was fair to all concerned. While on site, Spencer and his crew were always polite to answer any questions we had, and also offer some insight into the construction thought process as they progressed on the project. Anytime we asked what is this for, what does this do, they were happy to discuss. They were able to replace our old wooden exterior stairs, wooden guard rails and vinyl deck covering, and transform it into an expanded deck, complete with new vinyl, new aluminum railings, new stairs, and a work shed underneath our new expanded deck. They were able to do this all within the time line that we ultimately agreed to of a two week project duration. I don't know how they did it, but I'm so glad that they were able to keep their schedule. They showed up on time everyday that they were on site, were also respectful of cleaning up every day, and ensuring we still had access wherever possible. All the people who saw pictures of our completed project were amazed at the final project, and those who stopped by to have a look were equally impressed as well. A family member of ours works in the construction business, and he was impressed with the level of craftsmanship that we received, as well as the final product. Getting his thumbs up approval was reassuring, as he has a discerning eye coming from the industry. I would have no issues having Deck Experts come again and do some more work on my house if the situation arises. We definitely feel we got good value for the money invested in our deck improvement project. Darryl was a delight to deal with from beginning to end, and his crew led by Spencer did a terrific job executing our deck project. Thanks so much guys, appreciate all the hard work during that hot spell end of July/beginning of August! Sincerely, Michael O. read more

After my husband passed away, I decided it was time to do a few things around our home. I have always used trades people that I have known, but I was feeling a bit vulnerable as I wanted to redo my deck and bring about some renewed life into my little home and did not know anyone to do the work. I consulted with a few companies and decided to go with Darryl and Deck Experts. I had a base vision of what I wanted and cared about odd things to showcase my sweet garden. Decking, patio overhang, landscape lightening, privacy walls, potting benches etc. After my first consultation I knew we were on the right track as Darryl was very good at guiding me towards decisions that made sense for the overall vision and not just price. I live in a small, but delightful rancher, and did not want something too fancy nor too plain. Each set of workers that worked on my property allowed me to feel safe with them there and they each knew from Darryl exactly what we were working on. They were all hard working, happy and kind individuals who took pride in their areas of expertise. When adjustments were necessary, they came back to do things quickly and efficiently. I was left with no mess and as I work from home it allowed me to not be put out with the building on site. I am now left with renewed joy in my home again. A new space to entertain in and share with my family and friends in a happy backyard experience. Thank you Deck Experts for truly bringing life back into my home! You truly are experts at what you do! With Thanks, Patricia Clare read more

Great company and our deck looks fantastic. We hired this contractor when we were doing a major renovation to our house including an addition to our house. The deck was a brand new build and it had to be cantilevered so it required good building expertise. They did a wonderful job in helping us design and figure to the right material for what we wanted. We have a view from the south end of our deck but wanted privacy on the sides. The finish look is incredible. Frosted glass on the sides and clear glass to enjoy the view. It is one of our favourite summer spots! We were struggling with what deck material to use as we have a south facing deck that gets direct sunlight in the summer and has exposure to the rain in the winter. The owner of Deck Experts recommended a vinyl deck which we were hesitant to use as we were worried it would not make the deck look as nice as we wanted. We were wrong! It has a very modern look with the surrounding glass and wood posts and holds up well in the weather conditions. We were very happy with the work and Deck Experts! read more