We had budget aluminum install a backyard awning- we are so happy with the work and communication…read more We had a few issues and the team was very responsive and corrected things as needed. We were happy with their customer service.

From the owner: Patio Covers, Railings, Gates, Fence, home renovations and repairsread more

TEN [10] months ago we contracted with this firm to build us a Trex deck…read more "AJ" built us a rock-solid deck that we are nearly completely pleased with the exceptions of several 'accessory' items. 1. The ground cover that they recycled does not go end-to-end. [see hose door] 2. There is absolutely no ground cover installed under the expansive step that was requested and built. 3. The hose door - built in order that there would be no unsightly garden hose laying on or around the deck. The closing mechanism is amateur PLUS, when inside, the hose lays on dirt...the ground cover does not extend to the outside edge of the deck. The most frustrating part of the above problems was/is that the owner made no attempt to re-visit the site in order to offer some correction to them but, rather, chose to debate and argue about whether or not we were correct in our observations. We have waited for contact from the company for TEN months [there is a 2-year labour warranty that is totally useless unless the persons involved in the construction make the effort to come to the site, view the problems, and make some effort to correct same]. After reviewing other customers observations it will come as no surprise to read a series of excuses from the principal of the company but, rest assured, what has been written above is factual and true. If any potential customer of this company is so interested...upon contact...I will invite them to our home to see the finished product. Repeating the initial statement ... a very solid deck was built...the custom features coupled with an attempt by the company to minimize cost [ground cover], and argue rather than repair forces us them give them a middle-range rating. Be certain that everything is in writing with sketches and photos.

Worst contractors I've ever had the displeasure of dealing with…read more Hired Deck Experts to built a modest-sized deck patio cover, aluminum with tinted glass roof, 8'x12'. The end product looks fine, but the total lack of professionalism made me regret hiring these guys. The workers left a mess and damaged property, without saying anything, and we received no apology from them. After being blown off in early May, I decided to leave the project until next year, but in mid-August, the company owner emailed back asking if I was still interested. I (now regretfully) said sure. Here's' my experience...I met with the owner, Darryl G. we were then emailed a quote of $2465+tax for the 8'X12' (96 sq ft) project. We gave it the green light. We were sent an email to prepay a 50% deposit at the local CIBC, which I thought was a bit strange. I was a bit hesitant. Normally, every contractor I've worked with gets a cheque the day they show up to start a project. And, they pick up a cheque and deposit it into their own bank. We went ahead hoping our money wasn't just gone with the wind. This should have been a red flag 2 weeks after our deposit, workers appeared on the back deck and started work...no phone call notification, no knock on the door even? Also of note, the company owner was not present...just two second-rate hired hands. (Who I vetted to do the job is not who I got. Very misleading). It didn't take long, maybe two hours, for installation. They vanished. No knock on the door to say they were done? My deck was covered in aluminum cuttings/shards, bolts/screws, dirt/gunk from the gutters they cut away, and even exact-o blade bits. Not cool. Also, a large flower planter was smashed on my back patio. I would have expected a knock and apology. And clean up! Unbelievably, I discovered that the workers used my patio furniture as sawhorses to cut metal posts. Unacceptable. Only two of three quoted support posts were installed. I quickly sent emails to the owner and advised them of my issues. He replied to say "he'll talk to them" about the clean up. He also said that the third support post was deemed unnecessary with the installation of a supposedly heftier beam. When this decision was made is beyond me. The price was "unaffected." Any modification to a quote should be made in writing to inform customers...otherwise it leaves them wondering if they're getting what they paid for...that should be normal practice for all industries. Better to keep the customer in the loop than not. Note: completely ignored my broken planter situation. I know it was intact before they showed up. Grrr. If you're looking for great attention to detail and customer service, this is not the place for you. Honestly, if they hadn't of left it messy and broken my planter, I wouldn't be upset. (If they had addressed the broken pot and apologized upfront, I wouldn't be as upset). C'est la vie. I'm left feeling like I don't matter, probably because in Deck Experts' world, I don't. After a barrage of emails, and then cc-ing the owner's accountant/wife, I finally received an email apology. He "said" he fired the guys that did my install without having seen the work/damage in person. I also was offered a small discount for my labour to clean up THEIR mess, with my own shop vac., and the cost of replacing my broken planter. One final note, I withheld paying the balance since they forgot to bolt one of the support beams to the roof (would that pass code?) properly. It took 2 weeks to get someone to fix this?? I wish someone had posted any feedback about this company. There is no way this is their first debacle. I would have avoided them like the plague.

We got scammed. Job was terrible, and they left before it was finished. Unfortunately we did pay…read morefor most of the project, they never came back to finish. Phone numbers are no longer in existence.

From the owner: Summer Special – FREE Gate with Every New Fence! (Minimum 80ft)…read moreQuality, custom-built fences that last. Fast, reliable service by Diamond Pro Fencing & Decking LTD. Call 778-872-3941 for your free quote today!

Great company! very fast and efficient, the back deck was finished within a day, I was impressed…read more The guys seemed to know what they were doing, They were very professional and had a lot of knowledge. Would highly recommend!

My wife and I hired Sean to replace our old rotting deck. We are very happy to say that everything…read morewe had discussed came to fruition. Our new deck looks great and we couldn't be happier with how nice and solid the deck looks and feels.Great Job!!

In December 2020 we hired Greg Norum Construction & Renovations LTD (NCR). to do a kitchen…read morerenovation. We wanted new countertops, cabinets, flooring, painting, fixtures and lighting. Greg suggested we use his design package for an additional $5040. We opted out of the design package, but paid a deposit to get the ball rolling. After Greg's tradesmen came in to do the assessment, the renovation project was estimated to be around $63,453.90. Way over our budget. I told Greg we would have to eliminate some of the jobs. Greg agreed, said he would rework the numbers as we moved along. To save some money we did all the demo work ourselves and sub-contracted other trades like painting, flooring, plumbing and electrical. Greg was still handling the cabinets and countertops. When the stone was installed, it was nothing like the stone I believed we had chosen. I told Greg this would not work and he would have to remove and replace the stone. We went back and forth for a while and finally I gave up and called another contractor. I spent an additional $8,500 to remove, replace and dispose of the stone installed by NCR. After that we attempted to settle the outstanding unpaid invoice with Greg, hoping to cut our losses and move along, however we could not agree on the balance owed. Fast forward 2023 Greg filled a claim in BC small claims court for an outstanding payment. We filled a counter claim. We won the case. It was not easy, very stressful, and we spent two days in court and a lot of time and money on paperwork. On March 28th 2024 Norum Construction and Renovation LTD were ordered to pay us $2,702.27 by May 15th 2024. No payment was received by that deadline. On May 23rd I posted this review and sent them a copy. On May 28th 2024 we finally received payment.

If you want to watch all other construction projects get completed before yours. Use Norum…read moreConstruction. If you want endless excuses for work not done correctly. Use Norum Construction. We are still in the middle of a "quoted" 4 month project which is now at 10 months. We just want to warn about this company as good on the sales but bad on the execution. Extremely disappointing.