TEN [10] months ago we contracted with this firm to build us a Trex deck…read more "AJ" built us a rock-solid deck that we are nearly completely pleased with the exceptions of several 'accessory' items. 1. The ground cover that they recycled does not go end-to-end. [see hose door] 2. There is absolutely no ground cover installed under the expansive step that was requested and built. 3. The hose door - built in order that there would be no unsightly garden hose laying on or around the deck. The closing mechanism is amateur PLUS, when inside, the hose lays on dirt...the ground cover does not extend to the outside edge of the deck. The most frustrating part of the above problems was/is that the owner made no attempt to re-visit the site in order to offer some correction to them but, rather, chose to debate and argue about whether or not we were correct in our observations. We have waited for contact from the company for TEN months [there is a 2-year labour warranty that is totally useless unless the persons involved in the construction make the effort to come to the site, view the problems, and make some effort to correct same]. After reviewing other customers observations it will come as no surprise to read a series of excuses from the principal of the company but, rest assured, what has been written above is factual and true. If any potential customer of this company is so interested...upon contact...I will invite them to our home to see the finished product. Repeating the initial statement ... a very solid deck was built...the custom features coupled with an attempt by the company to minimize cost [ground cover], and argue rather than repair forces us them give them a middle-range rating. Be certain that everything is in writing with sketches and photos.

Worst contractors I've ever had the displeasure of dealing with…read more Hired Deck Experts to built a modest-sized deck patio cover, aluminum with tinted glass roof, 8'x12'. The end product looks fine, but the total lack of professionalism made me regret hiring these guys. The workers left a mess and damaged property, without saying anything, and we received no apology from them. After being blown off in early May, I decided to leave the project until next year, but in mid-August, the company owner emailed back asking if I was still interested. I (now regretfully) said sure. Here's' my experience...I met with the owner, Darryl G. we were then emailed a quote of $2465+tax for the 8'X12' (96 sq ft) project. We gave it the green light. We were sent an email to prepay a 50% deposit at the local CIBC, which I thought was a bit strange. I was a bit hesitant. Normally, every contractor I've worked with gets a cheque the day they show up to start a project. And, they pick up a cheque and deposit it into their own bank. We went ahead hoping our money wasn't just gone with the wind. This should have been a red flag 2 weeks after our deposit, workers appeared on the back deck and started work...no phone call notification, no knock on the door even? Also of note, the company owner was not present...just two second-rate hired hands. (Who I vetted to do the job is not who I got. Very misleading). It didn't take long, maybe two hours, for installation. They vanished. No knock on the door to say they were done? My deck was covered in aluminum cuttings/shards, bolts/screws, dirt/gunk from the gutters they cut away, and even exact-o blade bits. Not cool. Also, a large flower planter was smashed on my back patio. I would have expected a knock and apology. And clean up! Unbelievably, I discovered that the workers used my patio furniture as sawhorses to cut metal posts. Unacceptable. Only two of three quoted support posts were installed. I quickly sent emails to the owner and advised them of my issues. He replied to say "he'll talk to them" about the clean up. He also said that the third support post was deemed unnecessary with the installation of a supposedly heftier beam. When this decision was made is beyond me. The price was "unaffected." Any modification to a quote should be made in writing to inform customers...otherwise it leaves them wondering if they're getting what they paid for...that should be normal practice for all industries. Better to keep the customer in the loop than not. Note: completely ignored my broken planter situation. I know it was intact before they showed up. Grrr. If you're looking for great attention to detail and customer service, this is not the place for you. Honestly, if they hadn't of left it messy and broken my planter, I wouldn't be upset. (If they had addressed the broken pot and apologized upfront, I wouldn't be as upset). C'est la vie. I'm left feeling like I don't matter, probably because in Deck Experts' world, I don't. After a barrage of emails, and then cc-ing the owner's accountant/wife, I finally received an email apology. He "said" he fired the guys that did my install without having seen the work/damage in person. I also was offered a small discount for my labour to clean up THEIR mess, with my own shop vac., and the cost of replacing my broken planter. One final note, I withheld paying the balance since they forgot to bolt one of the support beams to the roof (would that pass code?) properly. It took 2 weeks to get someone to fix this?? I wish someone had posted any feedback about this company. There is no way this is their first debacle. I would have avoided them like the plague.

We had budget aluminum install a backyard awning- we are so happy with the work and communication…read more We had a few issues and the team was very responsive and corrected things as needed. We were happy with their customer service.

From the owner: Patio Covers, Railings, Gates, Fence, home renovations and repairsread more

We replaced our 14 x 8' patio cover with aluminum and glass. Beautiful look, excellent design,…read moreprompt installation, great price, responsive staff. Highly recommend.

Excellent product. Great people to deal with…read more Richard was a pleasure to deal with also and looked at solutions instead of explaining what problem was like the other three quotes we receive. Their price was fair and they stuck to the budget. Super fast turn around after "all the ducks" were in a row. The reason they got 5 stars, as normally I would provide 4 stars max, for work being done as provided bit they went above and beyond. Why 5 stars? Because a little "hiccup" occured and a mutual agreement was achieved in a professional and quick manner. A company is not only measured by it's service and product but also by how it deals with customers when situations arise. I am confident this isn't just a "one off" way they deal with customers. They care and are willing to listen fairly and with reason. Well done BC awning and thank you for taking the time to grow your business, one client at a time.

Global did our awning, and did a great job. On time. Fair price. Excellent workmanship. Sam and…read moreHarry were great to deal with. Everything as promised then some.

Reliable and on time. Measurements were accurate and installation was smooth…read more Happy with the final result.

Tried a few other glass shops to repair my shower door, did not get any where when I called Best…read moreChoice glass, they are very helpful and a great job done thank you

We needed a waterproof platform for our workshop. We researched different deck companies and was…read morereferred to Pulsar Construction. Initially, when we received quotes from various contractors it was clear that Alex was a bit on the higher side. Perhaps, 25-30% higher. However, I can say that every extra penny is worth it considering the look and quality of the deck. From the start, I was impressed by how well Alex explained how the deck would be built and how to make it functional. We were given ideas and a list of material options that we could choose from. Alex took great care in making everything fit perfectly to our specific requests. From start to finish, working with Alex at Pulsar Construction was a great experience, and I feel confident recommending him to everyone.

From the owner: Pulsar Construction is a BBB A+ rated deck builder specializing in wood, PVC, and composite decks…read more Trusted, award-winning deck contractor in the Lower Mainland, BC. We focus on constructing new decks and replacing old ones. Our services include building patio decks, raised decks, and multi-level decks. We have a WCB coverage and carry $2 million in general liability insurance.

Conscientious, hardworking and very mindful of plant placement and garden objects. Prices are…read morefair, work quality is excellent. Would recommend without hesitation.

From the owner: "We provide Fencing services for Vinyl in lower mainland and Vancouver Island at best price all us…read moretoday and we’ll give you a quote over the phone for any job. at 639-471-3632