FOOD: N/A SERVICE: 1…read moreAMBIANCE: N/A VALUE: 1 We inherited this property management company when we inherited a residential property. Unfortunately, we discovered that they have not been performing their duties for many years. And one of their assistant even told us that they have not made any property visits for years even though their management contract calls for yearly visits. We have suspected that they have some type of "relationship" with the current tenant. They did not report to us that the tenant was running an auto repair facility, a dune buggy track and a marijuana grow farm on the property. We only found out when we received a citation from the county! Sutherland does not communicate at all. Everything is done through text or email and they sometimes do not reply for days. They never pick up the phone. Do not under any circumstances hire them. You will regret it.

We hired them in June 2010 but switched to Colfax Realty and Property Management two and a half…read moreyears later. Both tenants Sutherland Property Management selected did more damage to our house than their deposits covered. An employee gave permission to one tenant to make changes to the house saying the tenant "had taste" even though the changes were clearly against the lease. We had recently added a half-bath and remodeled the kitchen, and the old cabin was made available as is. A State Farm insurance agent viewing said "tasteful changes" declared them "vandalism." Both sets of tenants had problems paying the rent. Still, Sutherland Property Management did send monthly reports on time. The Yelp algorithm places my reviews of three businesses in Auburn, Colfax and Nevada City in the "Not Recommended" category because we no longer live in the area.

Our agent Gayle Morris did an absolutely OUTSTANDING job from start to finish. She was the eighth…read moreagent that we had interviewed before listing our home and she was BY FAR the most prepared and the professional. Once all the photographs and marketing materials were completed and ready to go Gayle hosted our open house over Presidents Day Weekend. We had numerous prospective buyers coming through our home over the course of those three days and by Monday evening we had FIVE offers ALL over our asking price of $879000! With Gayles help we were able to finalize an ALL CASH deal that evening for $887000. And we were able to close escrow within 30 days!Both our personal & professional relationship with Gayle Morris was by far the best we have ever had with any Real Estate agent. My wife and I have bought and sold literally dozens of properties over our 40+ years together and this experience was by far the very best! As such we would enthusiastically recommend Gayle to ANYONE looking to sell their home! ~ Paul & Denise

I recently relocated to the Auburn area from southwest Georgia. Gayle was the agent selected by my…read morecompany to assist with purchasing a new home. I was impressed as soon as I met Gayle by her willingness to introduce me to the area to ensure that I was fully calibrated to all of the potential neighborhoods. This introduction was a first for me even though I have relocated several times previously with my employer. Gayle's professionalism and true concern for my family's well-being resulted in us purchasing a home that every member of the family is delighted with. Gayle's expert advice and sound judgment guided us throughout the process. Gayle knows and understands the regional market and she takes the time to understand her client's needs. This combination delivers results that far exceeded my expectations.

Posting this review for a family member who recently purchased a home through Tassa…read more Tassa was extremely knowledgeable about the area I was looking to purchase my home. I had very specific needs and wanted to be within a small area near family. I was living in Virginia when I purchased the home. Tassa worked with my time difference, contacted family members in the area to show them the houses, and ensured the home met my standards prior to contacting them. Tassa worked tirelessly to ensure my needs were met. I would definitely contact Tassa if I ever need to purchase another home and will recommend her to anyone who inquires about needing a Real Estate Agent.

Having Tassa Garland-Drake as our real estate agent was the best choice we made when we were ready…read moreto sell my wife's parent home! She truly is a real estate specialist as she helped us navigate the local market and make smart choices to prepare ourselves and our home for the sale. We wanted an agent who was professional, experienced, trustworthy, and accessible and Tassa came through in a big way! She returned our phone calls and texts in a timely manner and always made sure that our questions were answered. She also provided sound and practical advice about small home improvement projects we could do that would bring top dollar to our property. Overall, she took ownership of the sale and was personally invested in our success. We highly recommend Tassa Garland-Drake and feel fortunate that she was on our team!

Very responsive, professional, and contacted me when he said he would. Looked at the property in…read moreless than 24 hours and gave his recommendation. Appears to be a very trustworthy man.

I used Eric Hatch to sell my dad's house which is far from where I live. He took care of everything…read more- getting houses fixes done, landscaping, staging, advertising, and more. He was incredibly efficient and always answered the phone. Probably the best agent I've ever done a transaction with. Thanks Eric!

I've had the great pleasure of using PLumas Lake Property Rentals during my rental period of a year…read moreand half. Their staff are first class in my book and I've never been treated as just another renter. When something was broken, it was either fixed and/or replaced ASAP. I even used their expertise in helping me purchase my own home in the area. I feel like they've helped me a lot being a renter and graduate me over to being a homeowner. This was my first time renting out a place where it was handled by a property management. Usually, my lease/rental agreements experience are direct one on one with the owner. I know there are many horror stories when rental homes are handled by a property management, but that was not the case for me here.

This company lies so bad. They emailed my husband to tell him that they tired to reach out to my…read morehusbands house cleaner and with failed attempts they had to hire someone else to go and clean to their standards. Not once did they contact my husband about this. We contacted the military spouse who cleaned the house and not once did they email or call her. This company only wants to keep your security deposit. We have never had issues with renting before. Thank god he has pictures from when he first moved in and when the house cleaner was done cleaning. A law suit is in the works. This company fails to communicate and they never gave him advance notice of any deductions as California state law says landlords have to provide.

Desiree Reuther is an awesome realtor!!! Very attentive and cares about our search for our new…read morehome. I couldn't recommend her enough!

STAY AWAY FROM NOEL WHITE. This realtor represented the sellers of a home we purchased. He was…read moreinsistent on being present at every visit/inspection - all up in our business. He's shady and gives off vibes of a slimy used car salesman. After the sale closed - he showed up at our house UNANNOUNCED on more than 4 occasions seeking the mail of the previous owners. When we were not home, he got my cell number from our relator and he proceeded to call and bombard us for weeks about getting him their mail. Despite this annoying behavior, he is just a weird old man, so we tried not to make a stink about it. BUT, later we realized that his clients had breached their contract and not paid a fee they owed because it was not explained to them clearly (Noel's fault). We contacted Noel and he claimed concern and that he would definitely help us get this resolved and planned to call me back on Monday. He never called, never answered my calls/texts, etc, and just completely ghosted us despite following up with him multiple times. It's understandable he didn't represent us, but he said he would assist in resolving this issue and then ghosted us, which is such unprofessional behavior. This man also called and showed up at our house so frequently when it benefited him, that its a bit shocking he would be such a coward. He could have, at minimum, had the decency to return a phone call. Stay away from Noel in all capacities.

Nice people while you rent with them, they will eat your deposit. Items that were there when we…read moreleft they stated we're missing to make the amount pretty much to deposit amount. Wasn't to thrilled with the treatment either except for Kim she was very nice.

The only property management company I have ever had that actually cared about their tenants…read more Anytime we had any type of issue with our home, it was acknowledged and fixed within 24 hours. Very knowledgeable of the area and homes. Will definitely recommend to anyone who is interested in renting in or around Plumas Lake.

We were forced into a position where we needed to sell our property in a bad market and facing…read morepotential foreclosure - hardly ideal circumstances. We had so many unknown variables and time constraints that put us in an extremely stressful situation. We connected with Sarah through an extremely reputable realtor in the area who didn't have room in her schedule at the time to accommodate our needs. Sarah far and away exceeded our expectations. The property is unique - on the outskirts of Nevada City on 27 acres with a main house, guest house, two ADUs, a cottage, a yurt, a pool and hot tub, and many other features that I won't go into detail about here. We had a list of more than 100 tasks (no exaggeration) that ideally would have been done (repairs, improvements, maintenance, etc.) to get the property into prime selling condition, with minimal resources and time to accomplish only a fraction of them. Sarah took the time to listen to and look at everything that needed attention, helping us view the property through the lens of prospective buyers and prioritize our efforts accordingly. In addition to her guidance in getting the property ready to sell, Sarah is superb at marketing. Her photographer is excellent, and she posted the maximum number of photos allowed in the listings, ensuring buyers would have a comprehensive view of all of the features of the property. In addition to the photos, she created an extremely well-made video showcasing the highlights and uniqueness of the property, as well as nearby locales and hangouts that would be attractive to potential buyers. Sarah also featured the property on numerous social media sites and created a dedicated website for it which included many features that could not be shown on traditional marketing platforms. She has really mastered the "new school" strategies to combine with the more conventional techniques. As mentioned previously we were behind on our mortgage and facing potential foreclosure - a very stressful situation which could have had a drastic impact on the sales price had the property actually gone into foreclosure. Sarah willingly and skillfully maintained contact with the lender to keep them informed of where we were in the selling process throughout, forestalling proceedings for as long as necessary for the property to get sold. The outcome likely could have been quite different had she not been involved. Perhaps most importantly, Sarah absolutely did everything in her power to maximize the sales price of the property. Every realtor is naturally going to say that the most important thing to them is to get the seller as much as they can out of the sale, when in reality a small reduction in sales price doesn't affect their commission much. Sarah really believes that the extra work she puts in to maximize sales price is worth it to ensure the satisfaction of her clients, even if her bottom line is only minimally improved. This was manifested through her marketing efforts, her communication with the lender, her time working with us in prioritizing our efforts, and in countless other ways. Sarah walked us through every step of the selling process with expertise, compassion, excellent communication, and an assurance that our situation would resolve with a favorable outcome - which it most certainly did. We are so extremely grateful to Sarah and cannot recommend her highly enough.

Sarah Stone-Francisco is simply a dream of a realtor. I had to go through the very painful process…read moreof selling my mother's home in Grass Valley after she passed, and Sarah was as considerate, sensitive, and emotionally intelligent as she was strategic and professional. Thanks to her expert staging and marketing, the home sold within a week of going on the market--in an extremely tough market!--and for thousands above the asking price. Sarah also guided us through the closing stages of the sale with a sure and caring hand. I can't recommend her highly enough.