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    Debonis Storage & Rv

    3.0 (2 reviews)

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    13 years ago

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    12 years ago

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    U-Haul Moving & Storage at Southern and Unser

    U-Haul Moving & Storage at Southern and Unser

    3.3
    (7 reviews)

    Over $2,000 In Damages to my Brand New Truck…read more I brought my brand new Hyundai Santa Cruz in for a trailer hitch and wiring. Because I wanted to make sure everything went smoothly, I went into the store a week before the scheduled install date and talked to the installer, reviewing the wiring and connector I needed. I guess I should have been forewarned when he began searching on YouTube to find installation videos for my vehicle. U-Haul's website showed that they had installed hitches and wiring on this model truck prior. I got a call about 4pm, the day of the install. I was told that my hitch was complete but the wiring was not working and I'd have to bring my truck to Hyundai to have them sort it out. When I arrived, I was given some convoluted information about a couple of wires that weren't powered, and that Hyundai probably did that on purpose so that they would get the revenue for doing all of these installs. That's a paraphrase of exactly what I was told. While irritating, I just wanted to get out of there. They ran my credit card for the entire amount, including the non functioning wiring harness and labor....which I didn't realize for a few minutes. I went outside to start my truck and was greeted by every single warning light on the dashboard lit up and a message that I had 9 safety system failures and 24 communication system failures. The truck would not go out of first gear and was unable to be driven. The thing that struck me most was that no one at U-Haul said a word about this to me. They clearly drove the truck from the garage and parked it outside. They clearly knew they had done some some major damage to it. They clearly knew that every single warning light on the dashboard lit up was a bad thing.... But they said nothing. It seemed to me that they hoped I would just go away. No one offered to contact the Dealer's service department and have the vehicle towed. No one offered to get me a ride home. No one offered to set up an appointment at Hyundai so the damaged caused by U-Haul would be repaired. They just wanted me to take their problem and go. I had to insist that they contact a towing company and get my truck to the dealer the next morning. I had to set up the service appointment myself. I had to insist that they remove the charge for their wiring harness and labor to install it. I had to find a ride home. I had to do everything while they stood there, hoping I'd just somehow leave. In the end, the service department my dealership found that their installer had cut one wire under the dashboard and scraped the insulation off another, shorting out multiple systems in my brand new, 400 miles on the odometer, truck. In addition, they gouged one of the trim panels under the dashboard, probably hoping I wouldn't notice. Every single electrical system under the dash had to be tested to find out where the issue was. I was without my truck for a total 11 days before I finally got it back. The bill for repairs was over $2,000. I dropped off a brand new vehicle to U-Haul and got back one with a major electrical system repair that will now show up on every vehicle history report that's ever run on this truck. My truck is permanently devalued from their shoddy installation. This was one of the most inept and impotent customer service efforts that I've ever experienced. I have nothing positive to say about U-Haul. If zero stars was an option for this review, that's what I'd give. When a customer has a problem with work that you've done, they need your absolute best response. What I got was U-Haul's worst. I'll never patronize this company at any location ever again. I suggest you read through all of the reviews you can find before you do as well.

    I just read an ugly review and I'm sorry that happened to you. However I've used this U-Haul place…read moretwice and have had excellent service both times. And it's not just because I'm a girl cause I looked like trash all the times I came in! There were complications with our truck, we had to keep it two extra days, had to call U-Haul roadside assistance and get the battery replaced in our truck, I was very stressed out about the price, and what was going to happen, and the gentlemen were very accommodating and assisted me so well! I called multiple times for help and everything the time everyone was patient and kind it was a huge Christmas/New Year's gift!

    Debonis Storage & Rv - selfstorage - Updated July 2026

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