Warning: very unhappy customer:
The manager Shantel wasted my time moving this month, only to disregard all my emails sent, and turned down the applications after I got in final paperwork. I am 21 years old and they "generously" tacked on a triple deposit + rent and utilities JUST so my family and I can't even attempt getting into the house in a reasonable cost. She legally isn't allowed to turn my app down due to Montana Humans Right Act and The Fair Housing Amendment Act of 1988 so she beat around the bush for two weeks and denied me to my face practically.
Many reviews here first had me questioning if they were going to treat me well; since I am fairly young and new to renting I handled it as best as possible. My overall feelings for the manager.. scatter brain, didn't take me seriously, and her voice was very two faced over the phone.
To start, all info I sent should have been handled by just ONE of the three ladies in there, not all of them scattered about trying to figure out what was going on each day that I called about the status of my file. They kept saying I had a new task of papers to fill out every time I got something else turned in. However bad the paperwork hassle was, I nicely followed through and had respect for Morgan and Brittany; They also seemed glad to try and help me apply for another house if this fell through... instead they rented the other house out ALSO, without giving any thought to inform me that my back up house was gone.
I did ALL paperwork for the house still available, I now have the bill of seeing TWO doctors offices(riverstone wasn't so helpful), and after giving them my correct two years rental history shantel first told me double deposit since it's not legit ( which it is). The day I walked into the office, I was excited and hoped to be clear of paperwork TO RENT a house. Immediately this is what gave it away they were wasting my time completely; The nicer girl Brittany was smiling because I finally got it all done and she keept quiet while shantel the manager skimmed my animals legal notes, she shot me down LITERALLY within one minute and gave me the "look" and said it would be AWHILE before they can accepted through hud or whatever. Finally, the move in offer was TRIPLE deposit just because they didn't want to accept my fully correct paperwork.
All of it was correctly filled out by a physician and they claim the description my Dr. left was "too similar".
Yes, they were still two different descriptions for each of my prescribed support dog, on top of that they didn't have the decency to call Billings clinic to verify; how sad.
*The original trulia post there were "no animals allowed", but the same week they are reviewing my family's app the company posts on Facebook about it all of a sudden being pet friendly and $200 for move in. Ha!!! Total load of garbage trying to get others to move in first.
Will NOT advise them EVER: even sometimes you do what you have to,
DO NOT GO HERE.
***Very thankful God is the judge of all and saved me from renting to such bad money grubbers...*** read more