!!IF YOU ARE READING REVIEWS OR RENTING READ THIS!!
If I could put zero stars I absolutely would. I have attached all pictures and email messages for proof of our experience renting with Hunters Pointe.
Starting at the very beginning. We moved into an apartment on the new phase last November. It was our first time renting and we were very excited. One day after moving in I tried to take a shower in the main shower connected to the main bedroom, to find out that when turning on the shower, 90% of the water was leaking out of the hinges, bottom of the door etc. We thought that it would be a quick fix, caulking, a new seal maybe, we were so very wrong. After leaving multiple work orders, and the office kept closing the orders without fixing it, as well as many calls that we could not use our shower it took until March for them to finally come and fix it, which really was a simple fix. This comes with its own issues, 1. Our first appointment was scheduled on a Thursday morning. We moved around our schedules so that one of us could be there when they came in, hours later at 1:00, nothing. So we call and get it rescheduled. The following Tuesday is the soonest that they could come back, 8:30am. So again, we moved around our schedule and nothing! So we call once again and the office tells us that it was scheduled for 12:30 not 8:30. I do have proof that it was never 12:30, but ok fine, 12:30 the same day, we will wait. Can you guess what happened for the 3rd time? No one showed up! So we call again, now we were being told that the girl lied/couldn't read a schedule after calling multiple times. We don't even know where she got the time 12:30 from, because we only ever agreed on 8:30am on each day. And that it was now scheduled the next Thursday at 12:30p.m. Finally fixed after missing nearly 3 days of work. I also want to point out that around February we had asked for a credit towards our rent for part of our unit being unusable, we were denied.
Our second issue was the elevators! For me, this is one of the biggest ones. Early January we were leaving the apartment, mind you we were on the highest, 4th floor, so we took the elevator. As we are going down the elevator went lopsided and dropped a couple inches on us. This very obviously scared both of us pretty bad, so as soon as we got out we called the office. At this point we figured they did not know about it, maybe it was the first time it happened. They told us that they would have maintenance come check it out. We went about our day. From January until we moved out in JULY, this kept happening with the elevator. We called multiple times, our neighbors called many times as well. They refused to have the elevator company come out for months. Finally, they had the elevator company come out and so we tried the elevator again, it was not fixed. We call just to let them know that it was still happening and I was met with the RUDEST conversation from Elizabeth, the manager. She told me that they would not fix it, and I was the only one calling, and that I needed to stop calling. I now know MULTIPLE of our neighbors were calling it in as well. I attached the videos of what it would do, either dropping or closing you in for a minute and letting you back out on the same floor. This was a DAILY thing.
My third issue was upon move out. We were told we have to sign a notice to vacate form which is typical so we did. I had asked for the cleaning check list so that I didn't have to be charged $250 cleaning fee. After asking she was taken back and told me that that wasn't an option. I told her that I knew it was, at that point she magically had the printed cleaning check list from a pile of them in her drawer. Whatever. She then says that we needed to schedule a maintenance walk through, and a final cleaning walk through. I had asked the do the cleaning walk through a day before move-out, so we could have our 24 hours for any touch ups. She then told me that they just schedule it on the last day of our lease. Meaning she was not going to give me the 24 hours that they legally have to give you. Because I knew better, it was scheduled the day before. At our cleaning walk through I have never seen anyone so beyond rude or nit-picky.
We were very respectful tenants of their property, I will attach pictures of what it looked like. As far as the move out fees, the first was shampooing the carpet. I did shampoo both carpets and was told at the walk through it had to be professionally shampooed, so I asked where it was in the lease. I was told on the lease it is "worded so that they could add it in the notice to vacate form and we would have to do it". Downright messed up, put it in your lease. There was also a "sanitation fee", I again asked where that was in our lease multiple times. After about a week of asking I finally got a response although she would only answer me in person (no paper trail) saying that it was not in the lease and she "would eat the cost". read more
