Shady Company. I live in western AZ…read more I called the Santa Ana, CA office. I wanted to buy a product that had a web price for $150. I was told with taxes and shipping, it would be $200-220. They didn't have their e-commerce set up, but the CS person sounded OK. Against my better judgement, I gave them my CC info. So, I get a debit on my credit card for $345 ! ! ! They charged $183 to ship 40 lbs (water based, non hazardous) from a warehouse in Las Vegas! Repeated calls to the CS person went unanswered. They are also implementing an online accounting system, but it has never posted any meaningful information and I have not received an invoice. For us, they are a "one and done" business, and would not recommend them ever.

Unfortunately, had a bad experience and it just seemed like bad communication between departments…read more The guys in the shop were really nice and helped me pick out what I needed when I was there. However, when it came to delivery my order was over 2 hours late and they only sent it out after I called for the third time without any notifications or updates that they would be late, the dispatcher let me know after I called that the original truck broke down. Then for pickup I called 3 times before I was sent to a dispatcher who finally got a pickup scheduled days later than my original pickup time. The first two times the person who answered the phone seems annoyed that I called and just said "we're busy" and did not give me a pick up number or anything. The dispatcher told me that she never notification that the pickup was ready. Additionally, when I asked ove the phone if the extra time would be charged or if it was on them, one of the shop employees said I would have to pay based on when it was picked up. I now know that wasn't true but it really stressed me out because I was completely left out stranded and had to stay home from work for 2 days to wait for them to do the pickup and had no idea when and if they would actually come. I spent $150 each way for delivery and I only live 10 minutes down the road. The whole point was I needed things to be timely. I would rate the shop experience 4/5 and the delivery experience 0/5. While I would absolutely rent from them again, I'm never doing delivery. The equipment was in good working order and the delivery driver was nice and helpful when he did get there.

I have been buying mowers from Arrow for around 15-20 years. They are great to work with and they…read morealso service the mowers they sell. Great place to rent tools too.

(The following experience occurred at the Greenfield location but may be applicable to this…read morelocation as well) Very disappointed in K&R toolshed. I have rented 5-6 times from them over the past few years. The Saturday before Labor Day weekend 2021 I went in to rent an Aerator from them. It was towards the end of the day and the employee I was speaking with said that I would have to pay the full day rate (about $115) or I would have to have the Aerator back in 50 minutes if I wanted to pay the 3 hour rate because they were closing. I pointed out that I only needed it for about 3 hours. I also pointed out that they could look at my past rental history to verify that this is about how long I had used this piece of equipment on past rentals. I asked to speak to the manager and was told that he was the manager (big guy with a beard and glasses, I didn't catch his name.) The guy again said that I could either pay the full rate or have the Aerator back in 50 minutes (obviously wouldn't work as I live 20 minutes from this place so round trip would give me 10 minutes to use it.) I pointed out that it was too expensive and not worth it to me to pay the 1 day rate when I only needed it for 3 hours (about $56 for the 3 hour rate.) While I was in the lobby speaking with the manager a second employee came into the lobby and started interjecting into the conversation stating that I was talking in circles and that I wasn't going to get "a break" so I should either pay the day rate or leave. I was honestly shocked and was about leave after being spoken to like that and said "Wow I guess I can just go to Home Depot next time. I don't know, maybe my business doesn't matter to you guys?" (I am not a high end customer, not a professional contractor, but I have rented from them on a fairly regular basis.) Honestly the thing that bothered me the most was what I perceived to be very poor businesses sense on the managers part. Flabbergasted, I said "I don't understand, on the one hand you can either let this machine sit in your warehouse over the weekend and generate no revenue (and lose a customer) or you can rent it to me for a fair price (I agreed to pay the 4 hour rate) and be making money with it." I said "I just can't imagine a business owner would choose the first option." The manager then said that that was the direction he had been given by the owner (who he said was his father in law.) I asked him if I could speak to the owner because I just couldn't imagine a successful business owner who would see this situation and make that choice. The manager called his father in law, the owner, and put him on speaker phone. I explained to the owner the above information and to his credit he agreed to rent the Aerator for the 4 hour rate which I felt was fair enough and I agreed. Fast forward to Monday (according to my religious beliefs I try to avoid working on Sunday and didn't aerate the grass on Sunday, we also didn't want the grass to be full of mud plugs for our Labor Day barbecue.) We had a great Labor Day with friends and family and took advantage of our lawn. Then, in the evening I Aerated our lawn in both the front and backyards and then cleaned the Aerator, (made sure it was spotless.) Tuesday morning (They we're not open Sunday or Monday on Labor Day) at 9:23a I promptly returned the Aerator (Time frame to return it was before 930a Tuesday.) When I dropped it off I shook the same managers hand as he helped me unload it from my vehicle. He then said, "We discussed it, me, the other manager from the other location, and the owner (sounds like they are all family) and we are not going to rent to you again." I said, "Ok do you mind explaining why?" He said "Because you threw a baby fit and we don't want to rent to you." I said "Ok that's fine." I am very disappointed at this business and this experience has left me with a bad taste in my mouth. I will say that this is the first time that I have had issues with this place, but after this experience I would not recommend K&R toolshed to others. This is really too bad because I would have preferred to give my business to a locally owned business rather than a big box store. If you choose to come here I hope your experience is better than mine.

Great place to rent and also buy tools. They stand behind the stihl leaf blowers and Honda…read moregenerators they sell. Much ,much more heavy duty products you can buy from them over the junk lowês sells... real good guys

Prompt, professional service at a great price. I called and spoke with owner Cory when I needed my…read morewaste tanks on my RV drained. Probably not a typical request, but he accommodated me at a great price. Said he wouldn't be able to get out to me for a week, but I ended up getting a call from a tech two days later saying he could come out that day. I wasn't even there, just showed up to empty tanks. Thanks, guys!

Quick, efficient and helpful team - they actually were slightly more expensive than the other…read morebusiness I price pointed with but I chose them because they were twice as friendly and helpful. I rented lighting for a recent party- wall washers - unfortunately, my knowledge as to what all they offer is slightly limited but hey, if you're looking for lights/stage oriented rentals - these are your people!

Great fast service at a very reasonable price! I would do it again!!!! Service in less than an…read morehour ! WOW!

C and D is a great place to get your small engine repairs done. I saw Carl last week for a gas…read moreline issue on my string trimmer. I didnt really want to leave it for a week, so his mechanic Rick took a look at it and said he could fix it. Ten minutes later he came back with the trimmer in hand all fixed! It's good to know that they are there if you need them!

This is a repair shop that is open on Saturday, where most are closed. My work schedule is busy and…read moreweekend hours are helpful. I had an issue with my Briggs n Stratton mower, and took it in about a month ago. Initially, there was a 10 day wait because of the season, which was fine with me. An initial $40 deposit, which is deducted from final bill was definitely worth it. Once my mower was looked at, phone call made to let me know the issue and cost, they had it fixed in a short time. Excellent work, great group of guys who work with their customers and costs are liveable. Two thumbs up!

I called and spoke with a guy at about 235pm and asked what time they close. He told me 3 and I…read moretold him I had to hurry and that I'll just barely make it and gave him my name that I was coming to pick up my part that came in over the week and IS already paid for. I pulled on the lot at 303pm and a gentleman was just closing the over head door on the shop as he got into his car he looked back and seen me and then looked back again at me hesitated a moment, drops it in drive and skirts out. Now comeon like you didn't know why I was here or that I was here?!!!! Sure you did you just didn't want to take a extra 2 minutes at the most to walk in and grab my part for me that weighs 2 ounces and fits in one hand. Its sad trying to do business these days.

I had a pair of GM Vortec cylinder heads that needed a valve job. Dropped them off and told the…read moreowner what the symptoms were of my car and why I needed the valve job. He immediately noticed the exhaust valve of the problem cylinder was bent, causing the no compression issue. Got them back in a couple of days, completely cleaned, rebuilt and painted for less than the original estimate. It's a family owned company, and they've got my business from now on.

It took them 20 days(they are open 6 days a week), 17 business days to rebuild a simple honda head…read moreand then when I went to pay they charged an extra $15 just to pay with card. It was quoted at 2 business days. If you're going to take 3 weeks, you owe the customer a discount. Went to put the head on the block to find they also lost one of the dowel pins as well along with the one that was returned to me was dented from them pulling it off with pliers/channel locks.