Picked up our call on a Saturday morning. Very courteous and understanding, and pricing quotes was…read morereasonable.

I recently broke down near Naomi school. After sitting several hours waiting for "roadside…read moreassistance", I sent a message to ask about towing rates. Lane responded quickly, the price was reasonable, and he was at my location within the hour. I would highly recommend their service if you need a local towing service.

They were nice, informative,prompt and courteous but I got a cheaper rate at the at the last minuteread more

Great service! Rick was very fair with his pricing and knowledgeable to be able to get our RV out…read moreof a very tight spot. Highly recommend!

Waterpump went out on my pickup pulling a trailer on I-75 just past the 348 exit on Sunday…read more10/26/25Daniel was onsite 30 minutes after I called , towed the truck and trailer. Dropped me at the Holliday in and made sure I had a room. Super nice and professional , replaced water pump, belts and pulleys and call me at 11:30 next day to say he was hooking up my trailer and was at hotel by 12. truck still running great! Thanks again Daniel!

This towing company was dispatched out by the Catoosa county sheriff's office to tow my car when it…read moreended up in a ditch close to my parents home in Boynton. They charged me $1200 to tow that car 4.1 miles. This is highway robbery. Wanted me to sign my title over to them to get the bill paid. They do not even have a body shop there and could not assess the damages. I had to have it towed somewhere else and pay that fee plus $25/day storage. There are lots more honest tow companies in Ringgold. Try Worley's or Advanced Collision but avoid this company unless you have money to throw away. You have a choice. Don't take whomever is in the rotation for kickbacks.

I had an AWD vehicle that was supposed to be transported to my mechanic for a simple repair. It…read morewas towed by Shackleford Towing by the two front tires, which I found out later should have been done on a flat bed trailer due to the AWD. I wish that I had known that towing an AWD vehicle in that manner would destroy the transmission, transfer case, drive train (and more) and cause $13,000 in damage to my vehicle. Unfortunately we could not come to an agreement with this company to compensate us fairly for the damage they caused to our vehicle. I'm only stating facts due to the litigation process. This has been a frustrating process and I had to purchase another vehicle. I am still hopeful this can be resolved. If I had not used Shackleford Towing I would have my dependable functioning vehicle and hundreds of dollars in my pocket every month.

From the owner: Shackleford Towing & Recovery, LLC, a reliable source for all your Chattanooga and North Georgia…read moretowing needs. As the area's only family-friendly, all 4 door tow truck fleet, we can handle towing including local and long-distance, wrecker and flatbed service to wheel-lift dolly towing, light and medium-duty towing to collision recovery, motorcycle towing to construction equipment transportation, emergency roadside assistance for junk car removal, we do it all. Our locally-owned company always goes all out to provide on-time, efficient and professional solutions on its tow service calls.

Stay away! This place had my daughter's car and would not answer the phone when insurance tried to…read morecall to get the car, all the while they were charging to keep the car. If you have a wreck and the cops ask you if you have a preference, just say anyone but this place! Terrible service!

My car and Rv trailer was wrecked on hwy 75 in Georgia and Tennessee state line. State police said…read morecar could stay there for 8 hour and for me to change it. Yates said no and towed my car and trailer into their wrecking yard. They charged me $2500 to get them back and was told that if I got the trailer off there lot they would give me $500 back. They didn't give me my $500 back and didn't answer my call saying the guy wasnt there when he answered the phone, the 2 guys help fix tires just to get me off their lot I had to go get cash only to get the car and trailer back Police have some contact with Yates??

Can I just start with saying: AMAZING job!!! These guys made my car look brand spanking new, after…read moresomeone hit my car in a parking lot. I thought for sure I'd notice the difference, but they made my car look newer than when I had it before hand. The staff where super nice, and very funny. Holding a conversation with me and making me feel confident about the entire process. They even remote started my car for me so that when i got into it it would be warm after sitting in the cold all night. They answered the phone, always, and offered beverages there as well. I have recommended this place to many people after my experience here, and they all agreed with me that CARSTAR is the best of the best!

I have to brag on this company right here. I had a fender…read morebender causing my bumper to run into my tire, which affected me from driving my truck. I have a stressful work schedule and had NO downtime available. After being turned away from another local auto repair place today, although CarStar was busy, they made me a priority and found a quick way to solve the bumper hitting my tire, which in turn allows me to keep working for my family - turning my bad day into a Good day. HUGE Thank you to this thoughtful, generous, customer serving company ! Two massive thumbs up They just won over a new customer moving forward. If you care.........they will come.

They were so helpful and responsive. I really appreciate them making me feel like I was a priority…read moreand getting my car repaired so quickly and not charging a lot. I appreciate the kindness.

Very honest people here at S&M. Would recommend using these guys for all your towing and repair…read moreneeds. Had a second opinion on a repair and these guys came got it and repaired it! Thanks for the honesty and work!

Was in from out of town trying to pick up salvage! Spoke with them over the phone and thought…read moreeverything was good until arrived! Asked for someone to meet me around 8:30-9:00 BUT NO ONE SHOWED UP! Called the main office and no one was scheduled! And by the way the only way to retrieve the Salvage is to pay in CASH!! So who carry's that much cash these days "NO ONE"! THEY don't accept debit or credit cards!!! WHO DOESN'T ACCEPT DEBIT OR CREDIT CARDS "CROOKS"!!! A one day deal turned out to take two days! Very mismanaged operation. There is no one that can make a decision! If the owner isn't there to tell them what to do! It was a very bad experience over all! I WILL NEVER CALL THEM FOR ANYTHING AT ALL! AND NEITHER SHOULD YOU.... CASH ONLY - CROOKS - CASH ONLY CROOKS ......

Tow truck came within the hour--this company was sent by my insurance. When I called the office to…read moregive more info about how to find my car in a parking lot, the staff was knowledgeable and communicated with the driver.

I was recommended by the repair shop that repaired my truck. Mack came out and towed my truck and…read morethen after it was fixed, he brought it to Franklin, TN from Ringgold, GA. I would highly recommend Mack to my friends and family.

I had Mack come out to tow my car to the shop because of a radiator issue. I refused to start my…read morevehicle because it has no water in it. He said "We'll if I'm that stupid then get someone else to do it" which is a very childish response for a boy in his 80s.

They towed my car and did a phenomenal job! Austin called me before pickup and was very…read moreprofessional. Was very careful and thoughtful with my vehicle that unfortunately has been sitting for years. He put it exactly where I requested at my home ! Will highly recommend them to all ! Outstanding , professional service.

THEIVES. Towed car without permission. Overcharged on storage fees. Then offers to 'buy' the car to…read morepay for fees after only 2 days??? Avoid!!!